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CUSTOMER SERVICE SPECIALIST: Finding A Career Through A Temp Agency

About this video 

Jennifer is a customer service specialist at KD Scientific. Her typical day involves answering phones, providing tech support to customers, and working on trade shows. She got into her field while working through a temp agency and loves her job now.

Degree: Business
Job Title: Customer Service Specialist
Employer: KD Scientific

Job Summary: Customer Service Representatives

Job Description

Customer service representatives interact with customers on behalf of an organization. They provide information about products and services and respond to customer complaints. Some also take orders and process returns.

On-the-Job Training

Short-term on-the-job training

Additional Info

Customer service representatives who answer questions about insurance or financial services often need a state license. Licensure requirements vary, but usually include passing a written exam. Some employers may provide training for these exams.

Quick Facts

Average salary
Average salary
National Statistic Change Location
$15,000 - $45,000
Projected job growth
Projected Job Growth
10 to 20 percent
Typical schedule
Typical schedule
Full-time, Part-time
Typical workplace
Typical workplace
Indoor, Office
Personal qualities
Personal Qualities
Patience, People skills, Problem solving skills, Verbal communication skills, Empathy

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='0'>Hi,</span> <span m='240'>my</span> <span m='310'>name's</span> <span m='580'>Jennifer.</span> <span m='1660'>I</span> <span m='1800'>am a</span> <span m='2050'>customer</span> <span m='2470'>service</span> <span m='2800'>specialist</span> <span m='3065'>at</span> <span m='3600'>KD</span> <span m='3900'>Scientific.</span> <span m='5420'>I</span> <span m='5520'>got</span> <span m='5880'>into</span> <span m='6440'>this</span> <span m='6690'>field</span> <span m='8070'>just</span> <span m='8310'>by</span> <span m='8440'>chance,</span> <span m='8900'>actually.</span> <span m='9420'>I</span> <span m='9610'>was</span> <span m='9790'>a</span> <span m='9820'>business</span> <span m='10200'>major,</span> <span m='11050'>worked</span> <span m='11370'>at a</span> <span m='11730'>day</span> <span m='12130'>care</span> <span m='12420'>for</span> <span m='12790'>four</span> <span m='13070'>years</span> <span m='13340'>in</span> <span m='13410'>a</span> <span m='13480'>classroom,</span> <span m='14100'>and</span> <span m='14370'>then</span> <span m='15020'>managed</span> <span m='15310'>a</span> <span m='15600'>daycare for</span> <span m='15950'>four</span> <span m='16340'>years.</span> <span m='17560'>Got bored with</span> <span m='17990'>it,</span> <span m='18390'>and</span> <span m='18940'>ended</span> <span m='19180'>up</span> <span m='19400'>through a</span> <span m='19590'>temp</span> <span m='19890'>agency,</span> <span m='20610'>and</span> <span m='22040'>I'm</span> <span m='22280'>here.</span> </p><p><span m='22660'>And</span> <span m='22750'>I've</span> <span m='22820'>been</span> <span m='22970'>here</span> <span m='23190'>for</span> <span m='23390'>six</span> <span m='23630'>years.</span> <span m='23945'>I</span> <span m='24260'>love it.</span> <span m='24930'>I do</span> <span m='25240'>customer</span> <span m='25600'>service,</span> <span m='26110'>tech</span> <span m='26330'>support,</span> <span m='27660'>trade</span> <span m='27900'>shows,</span> <span m='28440'>obviously,</span> <span m='30339'>and</span> <span m='30832'>pretty</span> <span m='31325'>much</span> <span m='31820'>everything</span> <span m='32210'>that</span> <span m='32340'>goes</span> <span m='32570'>into</span> <span m='32940'>running</span> <span m='33180'>a</span> <span m='33230'>small</span> <span m='33530'>office.</span> </p><p><span m='34390'>A</span> <span m='34490'>typical</span> <span m='34880'>day</span> <span m='35150'>would</span> <span m='35270'>be</span> <span m='35450'>answering</span> <span m='35820'>phones,</span> <span m='36850'>sending</span> <span m='37250'>a</span> <span m='37290'>lot</span> <span m='37460'>of</span> <span m='37530'>emails.</span> <span m='38410'>I do</span> <span m='39210'>order</span> <span m='39480'>entry.</span> <span m='40890'>Tech</span> <span m='41120'>support--</span> <span m='41570'>we</span> <span m='41670'>get</span> <span m='41930'>a</span> <span m='42000'>lot</span> <span m='42210'>of</span> <span m='42560'>customers</span> <span m='43090'>who</span> <span m='43200'>aren't</span> <span m='43400'>sure</span> <span m='43600'>how</span> <span m='43710'>to</span> <span m='43910'>operate</span> <span m='44300'>the</span> <span m='44760'>equipment,</span> <span m='45220'>and</span> <span m='45370'>I</span> <span m='45430'>help</span> <span m='45660'>them</span> <span m='45810'>with</span> <span m='45950'>that.</span> <span m='46310'>Or</span> <span m='46940'>if</span> <span m='47230'>there's</span> <span m='47450'>something</span> <span m='47760'>wrong,</span> <span m='48130'>I</span> <span m='48230'>manage</span> <span m='48650'>all the</span> <span m='48870'>repairs</span> <span m='49235'>and the</span> <span m='49600'>returns.</span> <span m='50800'>So</span> <span m='51190'>it's a</span> <span m='51350'>pretty</span> <span m='51510'>busy</span> <span m='51780'>day.</span> </p><p><span m='52280'>My</span> <span m='52410'>advice</span> <span m='52670'>would</span> <span m='52780'>be</span> <span m='53240'>to,</span> <span m='54110'>if</span> <span m='54280'>you</span> <span m='54420'>aren't</span> <span m='54630'>sure</span> <span m='54920'>what</span> <span m='55090'>you</span> <span m='55190'>want</span> <span m='55350'>to</span> <span m='55430'>do,</span> <span m='55970'>maintain</span> <span m='56500'>a</span> <span m='56590'>general</span> <span m='58400'>academic</span> <span m='59220'>in</span> <span m='59630'>college.</span> <span m='60140'>Don't</span> <span m='60830'>jump</span> <span m='61360'>around.</span> <span m='61770'>I</span> <span m='61830'>jumped</span> <span m='62110'>around,</span> <span m='62970'>and</span> <span m='63110'>it</span> <span m='63310'>cost</span> <span m='63610'>me</span> <span m='63790'>a</span> <span m='63850'>lot</span> <span m='64050'>of</span> <span m='64180'>extra</span> <span m='64569'>years</span> <span m='64959'>and</span> <span m='65050'>a lot of</span> <span m='65290'>extra</span> <span m='65660'>money.</span> </p><p><span m='65990'>So</span> <span m='66730'>I</span> <span m='66830'>wasn't</span> <span m='67110'>sure</span> <span m='67260'>what</span> <span m='67360'>I</span> <span m='67430'>wanted</span> <span m='67720'>to do</span> <span m='68210'>and</span> <span m='68450'>happened to</span> <span m='68820'>just</span> <span m='69030'>fall</span> <span m='69270'>into</span> <span m='69560'>it.</span> <span m='69800'>And</span> <span m='69820'>it</span> <span m='69910'>was</span> <span m='70000'>just</span> <span m='70250'>by</span> <span m='70860'>chance--</span> <span m='71300'>so</span> <span m='71420'>just</span> <span m='72550'>testing</span> <span m='72910'>the</span> <span m='72990'>waters,</span> <span m='73430'>and</span> <span m='75230'>I don't</span> <span m='75530'>know.</span> <span m='76130'>That's</span> <span m='76430'>it.</span> 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