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RETAIL WORKER: Learning Benefits Of Excellent Customer Service

About this video 

Working as a Retail Worker, one must provide excellent customer service and encourage sales.

Degree: African Languages, Literatures, and Linguistics
Job Title: Retail Worker
Employer: Chocolate Retail Shop

Job Summary: Retail Salespersons

Job Description

Retail sales workers include both those who sell retail merchandise and products, such as clothing, furniture, and automobiles, (called retail salespersons) and those who sell spare and replacement parts and equipment, especially car parts, (called parts salespersons). Both groups help customers find the products they want and process customers' payments.

On-the-Job Training

Moderate on-the-job training can be expected.

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$10,000 - $30,000
Projected job growth
Projected Job Growth
14 to 20 percent
Typical schedule
Typical schedule
Full-time, Irregular, Flexible, Part-time
Typical workplace
Typical workplace
Indoor
Personal qualities
Personal Qualities
People skills, Verbal communication skills

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='792'>Hey,</span> <span m='1190'>kids.</span> <span m='1910'>I'm</span> <span m='2100'>Willa.</span> <span m='3150'>I</span> <span m='3510'>work</span> <span m='4120'>at</span> <span m='4590'>Christopher</span> <span m='5150'>Chocolate</span> <span m='5540'>retail</span> <span m='5890'>store,</span> <span m='6280'>here</span> <span m='6580'>in</span> <span m='6860'>San</span> <span m='7130'>Francisco.</span> <span m='8290'>I've</span> <span m='8420'>been</span> <span m='8600'>here</span> <span m='8850'>over</span> <span m='9180'>about</span> <span m='9800'>a</span> <span m='9890'>year</span> <span m='10120'>now.</span> <span m='11030'>And</span> <span m='11530'>basically,</span> <span m='12280'>my</span> <span m='12420'>job</span> <span m='12780'>here</span> <span m='13090'>at</span> <span m='13390'>this</span> <span m='13540'>store is</span> <span m='13895'>to</span> <span m='14250'>provide</span> <span m='14500'>excellent</span> <span m='14950'>customer</span> <span m='15370'>service</span> <span m='15920'>to</span> <span m='16388'>our</span> <span m='16856'>customers,</span> <span m='17324'>and</span> <span m='19670'>enrich</span> <span m='20260'>them</span> <span m='20730'>on</span> <span m='21670'>the</span> <span m='22040'>new</span> <span m='23300'>trend</span> <span m='23770'>that's</span> <span m='24080'>coming</span> <span m='24420'>out,</span> <span m='24620'>is</span> <span m='25460'>chocolate</span> <span m='25960'>masterpieces.</span> <span m='26790'>We</span> <span m='27198'>have</span> <span m='29070'>a</span> <span m='29280'>variety</span> <span m='29666'>of</span> <span m='31470'>chocolates</span> <span m='32009'>here.</span> <span m='32389'>We</span> <span m='32770'>have, like,</span> <span m='33160'>a</span> <span m='33550'>caramel</span> <span m='33940'>with</span> <span m='34153'>rosemary.</span> <span m='34792'>It's</span> <span m='35700'>fresh</span> <span m='36020'>rosemary</span> <span m='36375'>infused</span> <span m='36730'>with</span> <span m='37220'>a</span> <span m='37710'>dark chocolate</span> <span m='38200'>ganache</span> </p><p><span m='39670'>So</span> <span m='41562'>I</span> <span m='42020'>never</span> <span m='42270'>thought</span> <span m='42730'>I</span> <span m='42970'>would end up</span> <span m='43280'>here,</span> <span m='43690'>at</span> <span m='43970'>a</span> <span m='44300'>retail</span> <span m='44630'>store.</span> <span m='45070'>And</span> <span m='45550'>this</span> <span m='46180'>is</span> <span m='46390'>just</span> <span m='46690'>a</span> <span m='46730'>stepping</span> <span m='47230'>stone</span> <span m='47670'>to</span> <span m='48580'>what I really</span> <span m='49050'>want to do</span> <span m='49520'>in life.</span> <span m='51400'>I</span> <span m='51890'>graduated</span> <span m='52205'>from</span> <span m='52520'>a four-year</span> <span m='52980'>university.</span> <span m='53430'>I went to</span> <span m='53880'>University</span> <span m='54362'>of</span> <span m='54844'>California,</span> <span m='55326'>Davis.</span> <span m='56290'>And</span> <span m='56772'>I majored</span> <span m='57254'>in</span> <span m='57736'>African American</span> <span m='58218'>studies.</span> <span m='59182'>And</span> <span m='60150'>eventually,</span> <span m='60640'>I</span> <span m='60955'>will want</span> <span m='61270'>to</span> <span m='61310'>be</span> <span m='61500'>a</span> <span m='61570'>teacher.</span> <span m='62465'>But</span> <span m='62790'>right</span> <span m='63090'>now,</span> <span m='65814'>to get</span> <span m='66310'>back in school</span> <span m='66806'>to get my</span> <span m='67302'>masters</span> <span m='67798'>is a little</span> <span m='68294'>challenging,</span> <span m='68790'>so</span> <span m='69286'>I have</span> <span m='69782'>to</span> <span m='71370'>get</span> <span m='71530'>money</span> <span m='71830'>to</span> <span m='71940'>go</span> <span m='72060'>back</span> <span m='72260'>to</span> <span m='72360'>school.</span> <span m='72740'>So I'm</span> <span m='73200'>working,</span> <span m='73545'>but</span> <span m='73890'>this</span> <span m='74308'>is not</span> <span m='74726'>the end</span> <span m='75144'>to</span> <span m='75562'>my</span> <span m='77100'>goal</span> <span m='77370'>to be</span> <span m='77580'>a</span> <span m='77700'>teacher.</span> </p><p><span m='78920'>And</span> <span m='79420'>so I'm</span> <span m='79780'>just</span> <span m='80000'>working</span> <span m='80280'>hard,</span> <span m='80760'>saving</span> <span m='80800'>up</span> <span m='80990'>money</span> <span m='81680'>to</span> <span m='82180'>get</span> <span m='82420'>there.</span> <span m='83112'>And</span> <span m='86240'>eventually,</span> <span m='86760'>once</span> <span m='87010'>I</span> <span m='87070'>get</span> <span m='87350'>there,</span> <span m='87810'>working</span> <span m='88090'>here,</span> <span m='88510'>I</span> <span m='88710'>see</span> <span m='89200'>the</span> <span m='89290'>business</span> <span m='89750'>aspect</span> <span m='90010'>of</span> <span m='90270'>it,</span> <span m='90430'>so</span> <span m='90720'>I</span> <span m='90860'>can</span> <span m='91110'>see</span> <span m='91400'>myself</span> <span m='92620'>even</span> <span m='93380'>going</span> <span m='93700'>further</span> <span m='93980'>than</span> <span m='94040'>being</span> <span m='94280'>a</span> <span m='94340'>teacher,</span> <span m='95010'>actually,</span> <span m='95310'>like,</span> <span m='95810'>starting</span> <span m='96140'>my</span> <span m='96250'>own</span> <span m='96530'>school,</span> <span m='97280'>and</span> <span m='100560'>having to</span> <span m='100980'>set</span> <span m='101200'>my</span> <span m='101350'>own</span> <span m='101640'>rules</span> <span m='101990'>and</span> <span m='102110'>standards</span> <span m='102670'>for</span> <span m='102840'>kids.</span> <span m='103955'>And</span> <span m='104605'>yeah,</span> <span m='104910'>so</span> <span m='105310'>I</span> <span m='105470'>just</span> <span m='105860'>say</span> <span m='106170'>that</span> <span m='106450'>reach</span> <span m='106590'>for</span> <span m='107420'>the</span> <span m='107830'>star,</span> <span m='108105'>kids.</span> <span m='109776'>You</span> <span m='110180'>guys</span> <span m='110280'>can do</span> <span m='110480'>anything</span> <span m='110580'>you</span> <span m='110730'>put</span> <span m='111260'>your</span> <span m='111380'>mind</span> <span m='111700'>to.</span> </p><p><span m='112220'>Of</span> <span m='112420'>course</span> <span m='112780'>there's</span> <span m='112910'>gonna</span> <span m='113040'>be</span> <span m='113410'>stones,</span> <span m='113985'>and</span> <span m='116220'>it's</span> <span m='116495'>not</span> <span m='116770'>always</span> <span m='116980'>a</span> <span m='117240'>straight</span> <span m='117500'>path.</span> <span m='117925'>But</span> <span m='118350'>as</span> <span m='118590'>long as</span> <span m='118930'>you</span> <span m='119090'>get</span> <span m='119380'>there,</span> <span m='119720'>you</span> <span m='119910'>can</span> <span m='120140'>accomplish</span> <span m='120590'>anything.</span> <span m='121070'>And</span> <span m='121150'>just know</span> <span m='121370'>that it's</span> <span m='121645'>gonna</span> <span m='121920'>take</span> <span m='122140'>time.</span> <span m='122455'>Nothing's</span> <span m='122770'>easy,</span> <span m='123253'>because</span> <span m='123736'>I</span> <span m='124220'>thought</span> <span m='124860'>once</span> <span m='125160'>I</span> <span m='125270'>graduated</span> <span m='125660'>from</span> <span m='125810'>college,</span> <span m='127170'>A,</span> <span m='127570'>B, and</span> <span m='127970'>C</span> <span m='128350'>would line</span> <span m='128660'>up</span> <span m='128820'>right</span> <span m='129009'>away,</span> <span m='129400'>but</span> <span m='129800'>it</span> <span m='130130'>didn't.</span> <span m='130350'>But</span> <span m='130820'>I'm</span> <span m='131290'>still getting there.</span> <span m='131760'>I'm still</span> <span m='132230'>young. I still</span> <span m='132700'>have time,</span> <span m='133170'>I feel.</span> <span m='134580'>So</span> <span m='134840'>just</span> <span m='135100'>reach</span> <span m='135240'>for the</span> <span m='135650'>stars</span> <span m='136140'>and don't</span> <span m='136440'>give up,</span> <span m='136560'>because</span> <span m='136855'>you'll get</span> <span m='137150'>there</span> <span m='137450'>eventually</span> <span m='137750'>if you</span> <span m='138050'>just</span> <span m='138350'>keep</span> <span m='138650'>pushing.</span> </p>","file":{"id":167850,"video_id":"2731117686001","name":"124732644","duration":139552,"thumbnail_url":null}});