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CITY AMBASSADOR: We Offer Hospitality To Visitors And Assist Business Owners

About this video 

Dora works as a city ambassador in a small city in Northern California. She describes what a typical day looks like for her and shares the different careers she's had before deciding to change paths and start working outside and helping homeless people. Dora also talks about what she didn't know about her job before she started.

Job Title: City Ambassador
Employer: City of Berkeley

Job Summary: Customer Service Representatives

Job Description

Customer service representatives interact with customers on behalf of an organization. They provide information about products and services and respond to customer complaints. Some also take orders and process returns.

On-the-Job Training

Short-term on-the-job training

Additional Info

Customer service representatives who answer questions about insurance or financial services often need a state license. Licensure requirements vary, but usually include passing a written exam. Some employers may provide training for these exams.

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$15,000 - $45,000
Projected job growth
Projected Job Growth
10 to 20 percent
Typical schedule
Typical schedule
Part-time, Full-time
Typical workplace
Typical workplace
Office, Indoor
Personal qualities
Personal Qualities
Patience, Problem solving skills, Verbal communication skills, People skills, Empathy

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='345'>My</span> <span m='690'>name</span> <span m='860'>is</span> <span m='1210'>Talisa,</span> <span m='1825'>and</span> <span m='2420'>I</span> <span m='2620'>am</span> <span m='2950'>a</span> <span m='3280'>fashion</span> <span m='3740'>designer</span> <span m='4410'>and</span> <span m='4550'>creative</span> <span m='5000'>director.</span> <span m='5710'>Being</span> <span m='6140'>a</span> <span m='6290'>fashion</span> <span m='6830'>designer</span> <span m='7855'>entails</span> <span m='8450'>a</span> <span m='8500'>lot,</span> <span m='9740'>from</span> <span m='9950'>picking</span> <span m='10330'>out</span> <span m='10470'>the</span> <span m='10560'>fabric,</span> <span m='11220'>textiles,</span> <span m='12620'>sketching</span> <span m='13120'>the</span> <span m='13230'>designs,</span> <span m='13810'>to</span> <span m='14230'>sewing</span> <span m='14530'>the</span> <span m='14720'>designs--</span> <span m='15210'>I</span> <span m='15310'>actually</span> <span m='15710'>do</span> <span m='15880'>sew--</span> <span m='17410'>to</span> <span m='17680'>photographing</span> <span m='18540'>them,</span> <span m='18890'>picking</span> <span m='19170'>the</span> <span m='19280'>models</span> <span m='19750'>that we'll</span> <span m='20160'>photograph</span> <span m='20560'>in</span> <span m='20960'>them.</span> <span m='22840'>Which</span> <span m='23060'>falls</span> <span m='23370'>into</span> <span m='23600'>the</span> <span m='23710'>creative</span> <span m='24230'>director</span> <span m='25280'>part,</span> <span m='25755'>where</span> <span m='26570'>I'll</span> <span m='26910'>plan the</span> <span m='27250'>shoots</span> <span m='27980'>and</span> <span m='28150'>the</span> <span m='28240'>story</span> <span m='28580'>and</span> <span m='28920'>theme</span> <span m='29260'>of</span> <span m='29610'>the</span> <span m='29950'>shoots.</span> <span m='31510'>So</span> <span m='31770'>everything</span> <span m='32175'>from</span> <span m='33420'>the</span> <span m='33980'>production</span> <span m='35010'>of</span> <span m='35090'>the</span> <span m='35200'>garment</span> <span m='35515'>to</span> <span m='35830'>what</span> <span m='36060'>everyone</span> <span m='37060'>sees</span> <span m='37560'>in a</span> <span m='38060'>picture.</span> </p><p><span m='38330'>I</span> <span m='38600'>went</span> <span m='38760'>to</span> <span m='38870'>the</span> <span m='39000'>Art</span> <span m='39170'>Institute</span> <span m='39890'>of</span> <span m='40010'>Washington</span> <span m='40900'>for</span> <span m='41540'>fashion</span> <span m='42320'>and</span> <span m='42710'>retail</span> <span m='43030'>management.</span> <span m='43360'>I</span> <span m='43620'>got</span> <span m='43820'>a</span> <span m='43860'>bachelor's</span> <span m='44520'>degree</span> <span m='44860'>in</span> <span m='45350'>that.</span> <span m='46230'>I</span> <span m='46420'>worked</span> <span m='46850'>as a</span> <span m='47170'>sales</span> <span m='47560'>professional</span> <span m='48000'>at</span> <span m='48440'>Ralph</span> <span m='48790'>Lauren,</span> <span m='49360'>and</span> <span m='50322'>I was a</span> <span m='50803'>manager</span> <span m='51284'>at</span> <span m='52246'>Abercrombie &amp; Fitch Kids,</span> <span m='53689'>and</span> <span m='54170'>Forever 21.</span> <span m='57510'>So</span> <span m='58760'>having</span> <span m='59100'>a</span> <span m='59160'>degree</span> <span m='59510'>in</span> <span m='59690'>fashion</span> <span m='60240'>and</span> <span m='60350'>then</span> <span m='60620'>some</span> <span m='61510'>retail</span> <span m='62230'>background</span> <span m='62550'>has really</span> <span m='63010'>helped me</span> <span m='63470'>with</span> <span m='63910'>starting</span> <span m='64370'>my own</span> <span m='64620'>business</span> <span m='65075'>and</span> <span m='65530'>what I'm</span> <span m='65985'>currently</span> <span m='66440'>doing.</span> </p><p><span m='67810'>When</span> <span m='67880'>I</span> <span m='67960'>first</span> <span m='68250'>started</span> <span m='68550'>my</span> <span m='68660'>career,</span> <span m='69280'>I</span> <span m='69350'>wish</span> <span m='69690'>I</span> <span m='69830'>knew</span> <span m='70380'>exactly</span> <span m='71140'>what</span> <span m='71350'>I</span> <span m='71820'>wanted</span> <span m='72160'>to</span> <span m='72485'>do.</span> <span m='72810'>I</span> <span m='73220'>knew</span> <span m='73400'>I</span> <span m='73570'>wanted to</span> <span m='73840'>work</span> <span m='74080'>in</span> <span m='74170'>fashion,</span> <span m='74670'>but</span> <span m='74830'>I</span> <span m='74890'>didn't</span> <span m='75150'>know</span> <span m='75410'>that</span> <span m='75640'>I wanted</span> <span m='75820'>to be a</span> <span m='76240'>designer</span> <span m='76675'>and</span> <span m='77110'>own my own</span> <span m='77480'>line.</span> <span m='79060'>Had</span> <span m='79330'>I known</span> <span m='79690'>that in</span> <span m='80090'>school</span> <span m='80505'>it</span> <span m='80920'>would've helped</span> <span m='81290'>a lot.</span> <span m='82030'>I</span> <span m='82300'>could</span> <span m='82570'>have</span> <span m='82710'>tailored</span> <span m='83220'>many</span> <span m='83640'>of</span> <span m='83780'>my</span> <span m='84440'>school</span> <span m='84860'>projects</span> <span m='85430'>and</span> <span m='85510'>assignments</span> <span m='86320'>to</span> <span m='87310'>my</span> <span m='87850'>business</span> <span m='88370'>that I</span> <span m='88670'>was</span> <span m='88910'>going</span> <span m='89050'>to</span> <span m='89100'>have</span> <span m='89480'>once</span> <span m='89660'>I got out</span> <span m='89910'>of</span> <span m='90330'>school.</span> </p><p><span m='91330'>But</span> <span m='92010'>it's</span> <span m='92160'>kind</span> <span m='92400'>of</span> <span m='92540'>a</span> <span m='92590'>series</span> <span m='93030'>of</span> <span m='93190'>events</span> <span m='93470'>that</span> <span m='93750'>have</span> <span m='93890'>led</span> <span m='94000'>up</span> <span m='94590'>to</span> <span m='95470'>me</span> <span m='95720'>discovering</span> <span m='96120'>that</span> <span m='96520'>this</span> <span m='96710'>is what I</span> <span m='97190'>really</span> <span m='97230'>want</span> <span m='97560'>to</span> <span m='97650'>do.</span> <span m='97910'>So</span> <span m='98230'>it</span> <span m='98990'>probably</span> <span m='99430'>wouldn't</span> <span m='99710'>have</span> <span m='100370'>worked</span> <span m='100670'>out</span> <span m='100850'>that</span> <span m='101050'>way,</span> <span m='101300'>had I</span> <span m='101760'>not</span> <span m='102020'>done</span> <span m='102210'>the</span> <span m='102310'>things</span> <span m='102660'>that</span> <span m='102770'>I've</span> <span m='102890'>done</span> <span m='103490'>prior.</span> </p>","file":{"id":227323,"video_id":"2701297276001","name":"66966574","duration":104895,"thumbnail_url":null}});