Dora works as a city ambassador in a small city in Northern California. She describes what a typical day looks like for her and shares the different careers she's had before deciding to change paths and start working outside and helping homeless people. Dora also talks about what she didn't know about her job before she started.
Customer service representatives interact with customers on behalf of an organization. They provide information about products and services and respond to customer complaints. Some also take orders and process returns.
Short-term on-the-job training
Customer service representatives who answer questions about insurance or financial services often need a state license. Licensure requirements vary, but usually include passing a written exam. Some employers may provide training for these exams.
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