Dora works as a city ambassador in a small city in Northern California. She describes what a typical day looks like for her and shares the different careers she's had before deciding to change paths and start working outside and helping homeless people. Dora also talks about what she didn't know about her job before she started.
Customer service representatives interact with customers on behalf of an organization. They provide information about products and services and respond to customer complaints. Some also take orders and process returns.
Short-term on-the-job training
Customer service representatives who answer questions about insurance or financial services often need a state license. Licensure requirements vary, but usually include passing a written exam. Some employers may provide training for these exams.
PathSource provides free English transcriptions for each of our informational interviews on video which will appear here after you have signed in. Our advanced transcriptions are highly interactive. They scroll down automatically as the video plays and users can jump to a specific part of the video by clicking on any word in the transcript.
For a small fee, we offer transcriptions in different languages, making PathSource a great tool for English Language Learners. This feature is currently available for customers in the education field only.
Please contact us at firstname.lastname@example.org if you have any questions or would like to get a price quote for advanced transcripts offered in a second language.