× We offer our visitors 5 free video views. Download the free iOS app here for access to thousands of videos. Schools may contact us for full platform access.
Tourist 2660431221001 2714836913001 vs 524c6ac6e4b0c576ac11380e 672293875001
Tags:

BUSINESS OWNER: Small Businesses Can Provide Good & Honest Customer Service

About this video 

Connie shares her story of owning a mail and parcel center. She talks about the types of service her business provides customers and area newcomers. Connie also talks about her career path and describes in detail how she got into her business. She also talks about the difference between a small business and one that's run by a big corporation. Connie says if you're good to your customers, they'll be good to you.

Job Title: Owner

Job Summary: Customer Service Representatives

Job Description

Customer service representatives interact with customers on behalf of an organization. They provide information about products and services and respond to customer complaints. Some also take orders and process returns.

On-the-Job Training

Short-term on-the-job training

Additional Info

Customer service representatives who answer questions about insurance or financial services often need a state license. Licensure requirements vary, but usually include passing a written exam. Some employers may provide training for these exams.

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$15,000 - $45,000
Projected job growth
Projected Job Growth
10 to 20 percent
Typical schedule
Typical schedule
Part-time, Full-time
Typical workplace
Typical workplace
Office, Indoor
Personal qualities
Personal Qualities
Patience, Problem solving skills, Verbal communication skills, People skills, Empathy

PathSource provides free English transcriptions for each of our informational interviews on video which will appear here after you have signed in. Our advanced transcriptions are highly interactive. They scroll down automatically as the video plays and users can jump to a specific part of the video by clicking on any word in the transcript.

For a small fee, we offer transcriptions in different languages, making PathSource a great tool for English Language Learners. This feature is currently available for customers in the education field only.

Please contact us at support@pathsoruce.com if you have any questions or would like to get a price quote for advanced transcripts offered in a second language.

P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='360'>I</span> <span m='490'>am</span> <span m='610'>the</span> <span m='770'>owner</span> <span m='1170'>and</span> <span m='1330'>operator</span> <span m='1980'>of</span> <span m='2080'>a</span> <span m='2120'>Mail and</span> <span m='2450'>Parcel</span> <span m='2910'>Center</span> <span m='3130'>here</span> <span m='3400'>in</span> <span m='3480'>North</span> <span m='3740'>Berkeley.</span> <span m='4830'>Well,</span> <span m='5430'>because</span> <span m='6000'>we</span> <span m='6250'>are</span> <span m='6560'>of</span> <span m='6810'>the</span> <span m='6980'>mom</span> <span m='7420'>and</span> <span m='7590'>pop</span> <span m='8000'>genre,</span> <span m='9200'>we</span> <span m='9330'>have</span> <span m='9650'>a</span> <span m='9710'>lot</span> <span m='9950'>of</span> <span m='10020'>customers</span> <span m='10650'>that</span> <span m='10810'>are</span> <span m='10900'>neighborhood</span> <span m='11350'>people</span> <span m='12170'>that</span> <span m='12360'>come</span> <span m='12680'>to send</span> <span m='13080'>their</span> <span m='13260'>packages</span> <span m='13960'>to</span> <span m='14100'>their</span> <span m='14300'>families,</span> <span m='15490'>to</span> <span m='15790'>get</span> <span m='16050'>rid</span> <span m='16280'>of</span> <span m='16370'>the</span> <span m='16500'>pieces</span> <span m='17170'>that</span> <span m='17380'>they</span> <span m='17540'>bought</span> <span m='17930'>on</span> <span m='18040'>the</span> <span m='18130'>internet</span> <span m='18660'>they</span> <span m='18770'>have</span> <span m='18930'>to</span> <span m='19040'>send</span> <span m='19300'>back</span> <span m='19640'>to</span> <span m='20530'>Amazon,</span> <span m='21430'>et</span> <span m='21500'>cetera,</span> <span m='22170'>all</span> <span m='22360'>that</span> <span m='22570'>kind</span> <span m='22790'>of</span> <span m='22910'>stuff.</span> </p><p><span m='23640'>And</span> <span m='23960'>we</span> <span m='24340'>repack</span> <span m='24860'>things</span> <span m='25160'>that</span> <span m='25310'>need</span> <span m='25560'>to</span> <span m='25680'>be</span> <span m='25860'>done.</span> <span m='26780'>We</span> <span m='26920'>do</span> <span m='27290'>all</span> <span m='27520'>kinds</span> <span m='27870'>of</span> <span m='28420'>mailbox</span> <span m='29140'>services</span> <span m='29720'>as</span> <span m='29920'>well.</span> <span m='30340'>So,</span> <span m='31080'>people</span> <span m='31440'>that</span> <span m='31570'>have</span> <span m='31800'>just</span> <span m='32130'>moved</span> <span m='32380'>into</span> <span m='32600'>the</span> <span m='32790'>area</span> <span m='33220'>and</span> <span m='33490'>don't</span> <span m='33800'>have</span> <span m='34020'>an</span> <span m='34100'>address</span> <span m='34620'>nor</span> <span m='34820'>a</span> <span m='34860'>phone</span> <span m='35200'>number</span> <span m='35890'>can</span> <span m='36210'>set</span> <span m='36450'>up</span> <span m='36700'>a</span> <span m='36800'>mailbox</span> <span m='37430'>here,</span> <span m='38470'>and</span> <span m='38610'>we</span> <span m='38790'>can</span> <span m='39010'>get</span> <span m='39290'>them</span> <span m='39450'>going</span> <span m='39960'>as</span> <span m='40150'>far</span> <span m='40480'>as</span> <span m='40690'>getting</span> <span m='41130'>a</span> <span m='41210'>real</span> <span m='41510'>address,</span> <span m='42300'>a</span> <span m='42400'>street</span> <span m='42700'>address</span> <span m='43460'>for</span> <span m='43580'>getting</span> <span m='44320'>mail,</span> <span m='44960'>their</span> <span m='45380'>offers</span> <span m='45900'>for</span> <span m='46060'>jobs,</span> <span m='46590'>for</span> <span m='47070'>just</span> <span m='47350'>getting</span> <span m='47630'>started</span> <span m='48030'>in</span> <span m='48160'>the</span> <span m='48280'>area.</span> </p><p><span m='49430'>Long</span> <span m='49890'>ago</span> <span m='50520'>I</span> <span m='50650'>did</span> <span m='50950'>go</span> <span m='51090'>to</span> <span m='51190'>college,</span> <span m='52000'>and</span> <span m='52160'>I</span> <span m='52240'>have</span> <span m='53650'>a</span> <span m='53770'>small</span> <span m='54110'>degree</span> <span m='54445'>in</span> <span m='54780'>interior</span> <span m='55190'>design.</span> <span m='55930'>After</span> <span m='56360'>working</span> <span m='56810'>at</span> <span m='57040'>different</span> <span m='57420'>things</span> <span m='57710'>in</span> <span m='57880'>retail</span> <span m='58560'>for</span> <span m='58780'>a</span> <span m='58880'>while,</span> <span m='59800'>I</span> <span m='60200'>went</span> <span m='60530'>out</span> <span m='60910'>and</span> <span m='61120'>worked</span> <span m='61380'>at</span> <span m='61460'>the</span> <span m='61560'>refineries,</span> <span m='62400'>which</span> <span m='62600'>is</span> <span m='62730'>an</span> <span m='62970'>excellent</span> <span m='63760'>paying</span> <span m='64129'>field.</span> <span m='64840'>Lots</span> <span m='65099'>of</span> <span m='65209'>money.</span> <span m='65600'>You're usually</span> <span m='66120'>in</span> <span m='66250'>the</span> <span m='66360'>$30</span> <span m='67020'>an</span> <span m='67140'>hour</span> <span m='67460'>wage.</span> <span m='68060'>It's</span> <span m='68270'>heavy</span> <span m='68680'>work.</span> <span m='69050'>You</span> <span m='69180'>have</span> <span m='69410'>to</span> <span m='69520'>have</span> <span m='69730'>lots</span> <span m='70050'>of</span> <span m='70130'>safety</span> <span m='70550'>training</span> <span m='70960'>and</span> <span m='71080'>specialty</span> <span m='71600'>clothing.</span> </p><p><span m='72610'>But</span> <span m='73220'>you</span> <span m='73350'>meet</span> <span m='73560'>a</span> <span m='73620'>lot</span> <span m='73830'>of</span> <span m='73910'>people,</span> <span m='74260'>a lot</span> <span m='74470'>of</span> <span m='74680'>connections,</span> <span m='75420'>and</span> <span m='75540'>you</span> <span m='75670'>realize,</span> <span m='76690'>eh,</span> <span m='77350'>this</span> <span m='77540'>is</span> <span m='77660'>going</span> <span m='77790'>to</span> <span m='77860'>make</span> <span m='78070'>me</span> <span m='78200'>some</span> <span m='78420'>money.</span> <span m='78970'>I</span> <span m='79140'>will</span> <span m='79340'>be</span> <span m='79540'>able</span> <span m='79790'>to</span> <span m='79990'>get</span> <span m='80210'>a</span> <span m='80250'>home,</span> <span m='81130'>pay</span> <span m='81350'>for</span> <span m='81530'>things,</span> <span m='81980'>and</span> <span m='82100'>take</span> <span m='82320'>care</span> <span m='82600'>of</span> <span m='82660'>myself</span> <span m='83120'>for</span> <span m='83260'>a</span> <span m='83360'>while.</span> <span m='84100'>Your</span> <span m='84230'>body's</span> <span m='84650'>going</span> <span m='84790'>to</span> <span m='84860'>wear</span> <span m='85080'>out.</span> <span m='85880'>So,</span> <span m='86110'>when</span> <span m='86400'>I</span> <span m='86590'>decided</span> <span m='87150'>I</span> <span m='87220'>needed</span> <span m='87550'>to</span> <span m='87690'>leave</span> <span m='88010'>that</span> <span m='88350'>field,</span> <span m='89390'>I</span> <span m='89860'>took</span> <span m='90290'>a</span> <span m='90700'>second</span> <span m='91220'>on</span> <span m='91320'>the</span> <span m='91380'>house,</span> <span m='92420'>needed</span> <span m='95030'>I</span> <span m='95120'>think</span> <span m='95380'>it</span> <span m='95470'>was</span> <span m='95670'>about</span> <span m='96950'>$80,000</span> <span m='98300'>for</span> <span m='98900'>a</span> <span m='99040'>down</span> <span m='99380'>on</span> <span m='99570'>a</span> <span m='99620'>business,</span> <span m='100410'>and</span> <span m='100590'>I</span> <span m='100670'>started</span> <span m='101090'>business</span> <span m='101390'>shopping.</span> </p><p><span m='102060'>Just</span> <span m='102370'>like</span> <span m='102700'>there's</span> <span m='103540'>internet</span> <span m='104800'>and</span> <span m='105050'>there's</span> <span m='105280'>magazines</span> <span m='105960'>for</span> <span m='106120'>buying</span> <span m='106480'>used</span> <span m='106750'>cars</span> <span m='107090'>and</span> <span m='107230'>such,</span> <span m='107930'>there</span> <span m='108140'>are</span> <span m='108470'>the</span> <span m='108620'>same</span> <span m='109510'>opportunities</span> <span m='110490'>for</span> <span m='110640'>finding</span> <span m='111140'>businesses</span> <span m='111860'>to</span> <span m='112000'>buy.</span> <span m='112520'>So,</span> <span m='113560'>you</span> <span m='113660'>go</span> <span m='113980'>and you</span> <span m='114220'>shop.</span> <span m='114700'>You</span> <span m='114860'>look</span> <span m='115080'>at</span> <span m='115170'>their</span> <span m='115310'>numbers.</span> <span m='115780'>You</span> <span m='115950'>talk</span> <span m='116260'>to</span> <span m='116380'>people.</span> <span m='116800'>You</span> <span m='116930'>get</span> <span m='117160'>information.</span> <span m='118340'>You</span> <span m='118450'>find</span> <span m='118780'>out</span> <span m='118890'>what</span> <span m='119080'>you</span> <span m='119200'>need</span> <span m='119410'>to</span> <span m='119550'>know.</span> <span m='120000'>You</span> <span m='120140'>don't</span> <span m='120420'>just</span> <span m='120810'>buy</span> <span m='121040'>the</span> <span m='121180'>first</span> <span m='121470'>thing that</span> <span m='121730'>comes</span> <span m='121990'>along.</span> <span m='122850'>That's</span> <span m='123100'>not</span> <span m='123300'>wise.</span> </p><p><span m='124160'>Yes,</span> <span m='124450'>it</span> <span m='124540'>was</span> <span m='124700'>the</span> <span m='124790'>Mail</span> <span m='125070'>and Parcel</span> <span m='125570'>Center.</span> <span m='126060'>It</span> <span m='126210'>had</span> <span m='126350'>been</span> <span m='126500'>established</span> <span m='127160'>in</span> <span m='127250'>the</span> <span m='127370'>'70s,</span> <span m='128410'>so</span> <span m='128630'>it</span> <span m='128729'>had</span> <span m='129130'>a</span> <span m='129229'>good</span> <span m='129550'>track</span> <span m='129910'>record.</span> <span m='130750'>Well</span> <span m='131009'>established,</span> <span m='131710'>it</span> <span m='131780'>had</span> <span m='131970'>customers</span> <span m='132530'>already,</span> <span m='133460'>so</span> <span m='133860'>it</span> <span m='134020'>was</span> <span m='134240'>a</span> <span m='134340'>good</span> <span m='134870'>opportunity.</span> <span m='136070'>I</span> <span m='136300'>would</span> <span m='136820'>really</span> <span m='137420'>say</span> <span m='137890'>that</span> <span m='138620'>small</span> <span m='139010'>businesses</span> <span m='139660'>can</span> <span m='139890'>do</span> <span m='140120'>the</span> <span m='140280'>honesty</span> <span m='140840'>thing,</span> <span m='141210'>and</span> <span m='141360'>the</span> <span m='141420'>helpful</span> <span m='141890'>thing,</span> <span m='142180'>and</span> <span m='142560'>put</span> <span m='142850'>the</span> <span m='142970'>time</span> <span m='143390'>in</span> <span m='143630'>to</span> <span m='143840'>assist</span> <span m='144310'>people.</span> <span m='145150'>We</span> <span m='145470'>don't</span> <span m='145670'>have</span> <span m='145860'>to</span> <span m='146000'>rush</span> <span m='146310'>it</span> <span m='146400'>in,</span> <span m='146610'>we</span> <span m='146720'>don't</span> <span m='146920'>have</span> <span m='147140'>a</span> <span m='147190'>monthly</span> <span m='148450'>amount</span> <span m='148960'>that</span> <span m='149140'>you</span> <span m='149330'>have</span> <span m='149650'>to</span> <span m='149770'>earn</span> <span m='150020'>this</span> <span m='150220'>amount</span> <span m='150620'>or</span> <span m='150880'>you're</span> <span m='151070'>in</span> <span m='151170'>trouble</span> <span m='151510'>with</span> <span m='151660'>corporate.</span> </p><p><span m='152580'>We</span> <span m='153060'>can</span> <span m='153260'>take</span> <span m='153510'>the</span> <span m='153610'>time</span> <span m='153950'>to</span> <span m='154170'>solve</span> <span m='154410'>problems.</span> <span m='154990'>Customer</span> <span m='155490'>Service</span> <span m='155960'>with</span> <span m='156080'>a</span> <span m='156210'>capital</span> <span m='156830'>C</span> <span m='157150'>and</span> <span m='157310'>a</span> <span m='157370'>capital</span> <span m='157920'>S.</span> <span m='158930'>If</span> <span m='159050'>you're</span> <span m='159260'>good</span> <span m='159490'>to</span> <span m='159630'>people,</span> <span m='160270'>they</span> <span m='160450'>will</span> <span m='160500'>mostly</span> <span m='160890'>be good</span> <span m='161190'>to you.</span> </p>","file":{"id":291088,"video_id":"2714796437001","name":"1216-Connie-p-BusinessOwner","duration":162053,"thumbnail_url":null}});