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MEDICAL RECEPTIONIST/ASSISTANT: You Need To Know How To Deal With Everybody

About this video 

Cherisse shares her story about working in a doctor's office as a medical assistant and receptionist. She talks about how she got this job, and her responsibilities. She provides important advice if you want to work in a doctor's office as an assistant.

Job Title: Medical Receptionist / Assistant

Job Summary: Receptionists and Information Clerks

Job Description

Receptionists perform various administrative tasks, including answering telephones and giving information to the public and customers. Information clerks provide administrative and clerical support in a variety of settings. They help maintain records, collect data and information, and respond to customers’ questions or concerns.

On-the-Job Training

Limited term on-the-job training can be expected.

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$15,000 - $35,000
Projected job growth
Projected Job Growth
22 to 26 percent
Typical schedule
Typical schedule
Part-time, Full-time
Typical workplace
Typical workplace
Office, Indoor
Personal qualities
Personal Qualities
Verbal communication skills, People skills

Educational Path

Education requirement
Education Requirement
High school degree
View Detailed Career Data

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='0'>I</span> <span m='495'>am a</span> <span m='990'>medical</span> <span m='1485'>receptionist/assistant</span> <span m='3465'>at</span> <span m='3960'>Dr. Lacido's</span> <span m='4950'>office.</span> <span m='5445'>We</span> <span m='5940'>room</span> <span m='6435'>patients</span> <span m='6940'>and</span> <span m='7660'>help</span> <span m='7960'>people</span> <span m='7980'>out</span> <span m='8270'>over</span> <span m='8410'>the</span> <span m='8480'>phone</span> <span m='10190'>and</span> <span m='10820'>try</span> <span m='11040'>to</span> <span m='11200'>fit</span> <span m='11540'>all</span> <span m='11730'>their</span> <span m='11890'>medical</span> <span m='12030'>needs</span> <span m='12300'>that</span> <span m='12660'>we can</span> <span m='12770'>do in the</span> <span m='12940'>office.</span> <span m='14182'>It</span> <span m='14634'>was</span> <span m='15086'>kind</span> <span m='15538'>of</span> <span m='15990'>a</span> <span m='16420'>fluke.</span> <span m='16850'>Eight</span> <span m='17070'>years</span> <span m='17320'>ago,</span> <span m='17620'>I</span> <span m='17890'>applied</span> <span m='18320'>for</span> <span m='18820'>a</span> <span m='19040'>Craigslist</span> <span m='20950'>job</span> <span m='21430'>for a</span> <span m='21910'>medical</span> <span m='22490'>marijuana</span> <span m='23040'>doctor,</span> <span m='24060'>and</span> <span m='24560'>they</span> <span m='24700'>hired</span> <span m='25040'>me</span> <span m='25330'>because</span> <span m='25410'>I had</span> <span m='25670'>call</span> <span m='25910'>center</span> <span m='26180'>experience.</span> <span m='27260'>But</span> <span m='27570'>I didn't</span> <span m='28000'>have</span> <span m='28290'>any</span> <span m='28780'>kind of</span> <span m='29000'>cannabis</span> <span m='29340'>experience,</span> <span m='29680'>so</span> <span m='30460'>it</span> <span m='30560'>was</span> <span m='30810'>really</span> <span m='31130'>cool</span> <span m='31455'>that</span> <span m='31780'>they</span> <span m='32250'>hired</span> <span m='32369'>me.</span> <span m='32520'>And I'd</span> <span m='32800'>always</span> <span m='33282'>believed in</span> <span m='33764'>medical</span> <span m='34246'>cannabis,</span> <span m='34728'>and</span> <span m='35210'>I</span> <span m='35692'>was 24 at</span> <span m='36174'>the time.</span> <span m='36656'>So it</span> <span m='37138'>seemed</span> <span m='37620'>like</span> <span m='38102'>everything</span> <span m='38584'>was coming</span> <span m='39066'>together</span> <span m='39548'>as far as</span> <span m='40030'>that was</span> <span m='40512'>concerned.</span> </p><p><span m='40994'>And</span> <span m='41476'>I</span> <span m='41958'>really believed</span> <span m='42440'>in</span> <span m='42922'>it,</span> <span m='43404'>so</span> <span m='43886'>I've</span> <span m='44368'>always</span> <span m='44850'>put a</span> <span m='45190'>100%</span> <span m='45440'>in my job</span> <span m='45740'>since</span> <span m='46100'>then,</span> <span m='46460'>which</span> <span m='46560'>I</span> <span m='46900'>can't say</span> <span m='46970'>that</span> <span m='47160'>before</span> <span m='47510'>that.</span> <span m='49106'>When</span> <span m='49520'>you're</span> <span m='49640'>working</span> <span m='49930'>at Bank of</span> <span m='50180'>America</span> <span m='50450'>it's</span> <span m='50720'>a</span> <span m='50840'>lot</span> <span m='51090'>different</span> <span m='51500'>than working</span> <span m='51810'>for</span> <span m='51910'>something</span> <span m='52270'>you</span> <span m='52390'>care</span> <span m='52690'>about</span> <span m='53010'>or</span> <span m='54310'>other</span> <span m='54800'>corporate</span> <span m='55170'>jobs.</span> <span m='55910'>Just</span> <span m='56110'>how</span> <span m='56290'>professional</span> <span m='56930'>things</span> <span m='57270'>are. I've</span> <span m='57640'>worked</span> <span m='57960'>in</span> <span m='58080'>different</span> <span m='58430'>doctor's</span> <span m='58870'>offices,</span> <span m='59205'>but</span> <span m='59540'>they</span> <span m='60005'>were</span> <span m='60470'>medical cannabis</span> <span m='60935'>offices</span> <span m='61400'>so</span> <span m='61865'>they don't</span> <span m='63260'>do</span> <span m='64190'>the</span> <span m='64280'>full</span> <span m='64700'>variety</span> <span m='65050'>of</span> <span m='65129'>services</span> <span m='65680'>that</span> <span m='65790'>Dr. Lacido</span> <span m='66270'>does.</span> <span m='66615'>He's a</span> <span m='67060'>primary</span> <span m='67460'>health</span> <span m='67700'>care</span> <span m='67950'>doctor,</span> <span m='68460'>and</span> <span m='68620'>I</span> <span m='68690'>didn't</span> <span m='68930'>know</span> <span m='69110'>how</span> <span m='69260'>deep</span> <span m='69610'>he</span> <span m='69760'>was</span> <span m='70015'>into</span> <span m='70270'>that</span> <span m='70700'>until</span> <span m='70860'>I</span> <span m='70980'>started</span> <span m='71350'>working</span> <span m='71745'>there,</span> <span m='72140'>and</span> <span m='72450'>I</span> <span m='72740'>was</span> <span m='73030'>like,</span> <span m='73370'>you know,</span> <span m='74210'>kind</span> <span m='74460'>of</span> <span m='75090'>overwhelmed</span> <span m='75550'>at</span> <span m='75770'>first,</span> <span m='76065'>because</span> <span m='76360'>I</span> <span m='76480'>hadn't</span> <span m='76750'>worked</span> <span m='77150'>as</span> <span m='77550'>far</span> <span m='77710'>as hands-on</span> <span m='77810'>patient</span> <span m='78301'>stuff.</span> <span m='78792'>I'd</span> <span m='79283'>always done</span> <span m='79774'>medical</span> <span m='80265'>admin.</span> <span m='81738'>So</span> <span m='82229'>learning</span> <span m='82720'>how</span> <span m='83702'>deep</span> <span m='84200'>they</span> <span m='84390'>go</span> <span m='84570'>at</span> <span m='84850'>this</span> <span m='85320'>office and</span> <span m='85430'>how</span> <span m='85620'>much</span> <span m='85890'>she</span> <span m='86010'>actually</span> <span m='86370'>cares</span> <span m='86540'>about</span> <span m='86630'>patients</span> <span m='87045'>was</span> <span m='87690'>a</span> <span m='87740'>real</span> <span m='88640'>eye</span> <span m='88850'>opener.</span> </p><p><span m='89580'>I</span> <span m='89730'>would</span> <span m='89990'>think</span> <span m='90280'>build</span> <span m='90670'>up</span> <span m='90935'>your</span> <span m='91200'>real</span> <span m='91580'>career</span> <span m='92120'>skills</span> <span m='92485'>and</span> <span m='92850'>just</span> <span m='93196'>try</span> <span m='93542'>to</span> <span m='93890'>network</span> <span m='94250'>yourself</span> <span m='94600'>as</span> <span m='94700'>much</span> <span m='94930'>as</span> <span m='95080'>possible,</span> <span m='95395'>because</span> <span m='95710'>the</span> <span m='96206'>thing</span> <span m='96702'>is</span> <span m='97198'>in</span> <span m='97694'>this</span> <span m='98190'>industry,</span> <span m='99020'>as</span> <span m='99350'>far</span> <span m='99675'>as</span> <span m='100000'>medical</span> <span m='100480'>cannabis,</span> <span m='100730'>you</span> <span m='101400'>could</span> <span m='102480'>know</span> <span m='102850'>a</span> <span m='102980'>lot</span> <span m='103200'>about</span> <span m='103580'>the</span> <span m='103670'>product</span> <span m='104045'>and stuff,</span> <span m='104420'>but</span> <span m='104840'>if you</span> <span m='105090'>actually</span> <span m='105410'>want</span> <span m='105590'>to</span> <span m='105660'>be</span> <span m='105860'>on</span> <span m='106010'>the</span> <span m='106650'>medical</span> <span m='107110'>admin</span> <span m='107610'>side</span> <span m='108396'>or the</span> <span m='108790'>medical</span> <span m='109260'>side</span> <span m='109540'>of</span> <span m='109600'>it,</span> <span m='110040'>you</span> <span m='110330'>need to</span> <span m='110755'>know how</span> <span m='111180'>to use a</span> <span m='111240'>fax</span> <span m='111670'>machine</span> <span m='112120'>and</span> <span m='114072'>be</span> <span m='114560'>able</span> <span m='115048'>to have</span> <span m='115536'>computer</span> <span m='116340'>skills</span> <span m='116640'>and stuff</span> <span m='116940'>like</span> <span m='117200'>that,</span> <span m='117983'>any</span> <span m='118446'>kind of</span> <span m='118909'>office</span> <span m='119372'>skills.</span> <span m='119835'>Yeah,</span> <span m='120298'>exactly.</span> <span m='120761'>People</span> <span m='121224'>skills.</span> <span m='121690'>Because cannabis</span> <span m='121910'>patients</span> <span m='122040'>are</span> <span m='122380'>a</span> <span m='122550'>special</span> <span m='122950'>breed,</span> <span m='123680'>and</span> <span m='123810'>I'm</span> <span m='123950'>one of</span> <span m='124140'>them.</span> <span m='124430'>So</span> <span m='124800'>I</span> <span m='124870'>know</span> <span m='125000'>how</span> <span m='125190'>it</span> <span m='125580'>goes,</span> <span m='125970'>but</span> <span m='126830'>yeah,</span> <span m='126950'>you definitely</span> <span m='127150'>need</span> <span m='127460'>a</span> <span m='127540'>lot</span> <span m='127790'>of people</span> <span m='128238'>skills</span> <span m='128686'>and</span> <span m='129134'>patience,</span> <span m='129582'>because</span> <span m='130030'>patients</span> <span m='130419'>are from</span> <span m='130720'>all</span> <span m='130940'>over</span> <span m='131150'>the</span> <span m='131260'>place,</span> <span m='131960'>from all</span> <span m='132417'>over</span> <span m='134090'>society,</span> <span m='134390'>so you</span> <span m='134690'>just need to know</span> <span m='134990'>how</span> <span m='135290'>to</span> <span m='135590'>deal</span> <span m='135890'>with everybody</span> <span m='136490'>and</span> <span m='136790'>be</span> <span m='137090'>pleasant.</span> </p>","file":{"id":305225,"video_id":"2785940186001","name":"1376-Cherisse-p-MedicalAssistantReceptionist","duration":138554,"thumbnail_url":null}});