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LOBBY ATTENDANT: It's A Good Job And It Can Be Rewarding

About this video 

Johnnie, a Lobby Attendant, shares her story about working in a large hotel. She talks about what her daily responsibilities are, and how she found her job. Johnnie also shares what type of traits a person needs to have in order to work as a lobby attendant.

Job Title: Lobby Attendant

Job Summary: Concierges

Job Description

A hotel employee whose job is to assist guests by arranging tours, making theater and restaurant reservations, etc.

On-the-Job Training

Yes

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$25,000 - $33,000
Projected job growth
Projected Job Growth
23 to 23 percent
Typical schedule
Typical schedule
Flexible, Full-time, Irregular, Part-time
Typical workplace
Typical workplace
Indoor
Personal qualities
Personal Qualities
Detail oriented, People skills, Problem solving skills, Strength/stamina

Educational Path

Education requirement
Education Requirement
High school degree
View Detailed Career Data
P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='0'>I'm a</span> <span m='870'>lobby</span> <span m='1305'>attendant</span> <span m='1740'>for</span> <span m='2175'>the</span> <span m='2610'>Westin</span> <span m='2680'>St.</span> <span m='2970'>Francis.</span> <span m='3960'>I</span> <span m='4670'>get</span> <span m='5000'>my</span> <span m='5150'>towels</span> <span m='5640'>ready</span> <span m='6080'>for</span> <span m='6290'>the</span> <span m='6360'>Westin</span> <span m='6700'>workout</span> <span m='7250'>studio</span> <span m='9326'>and</span> <span m='10322'>set up for</span> <span m='10820'>the day,</span> <span m='11318'>what I'm</span> <span m='11816'>going to</span> <span m='12314'>need</span> <span m='12812'>for the</span> <span m='13310'>day</span> <span m='14306'>because it</span> <span m='14804'>depends</span> <span m='15302'>on</span> <span m='15810'>what's going</span> <span m='16196'>on,</span> <span m='16970'>if</span> <span m='17160'>we</span> <span m='17320'>having</span> <span m='17950'>groups</span> <span m='18330'>here</span> <span m='18610'>at</span> <span m='18720'>the</span> <span m='18790'>hotel.</span> <span m='20140'>Check</span> <span m='20390'>my</span> <span m='20540'>restrooms,</span> <span m='22720'>all the</span> <span m='22980'>floors.</span> <span m='23270'>And</span> <span m='23700'>I</span> <span m='24160'>just</span> <span m='24420'>check</span> <span m='24740'>my</span> <span m='25060'>general</span> <span m='25270'>area</span> <span m='26150'>for my</span> <span m='26230'>work</span> <span m='26770'>assignment.</span> <span m='28078'>It's</span> <span m='28546'>like</span> <span m='30418'>an</span> <span m='30886'>ongoing thing.</span> </p><p><span m='33226'>And</span> <span m='33694'>I</span> <span m='34170'>cater</span> <span m='34850'>to</span> <span m='35610'>the</span> <span m='35710'>public,</span> <span m='36790'>and</span> <span m='37230'>whoever</span> <span m='37810'>is</span> <span m='38160'>here</span> <span m='38415'>at</span> <span m='38670'>our</span> <span m='38970'>hotel.</span> <span m='39880'>For our</span> <span m='40303'>guests.</span> <span m='41150'>And</span> <span m='43830'>all</span> <span m='44160'>the</span> <span m='44320'>public</span> <span m='45360'>areas,</span> <span m='46270'>which</span> <span m='46550'>is</span> <span m='46730'>my</span> <span m='47070'>assignment.</span> <span m='47531'>So whatever</span> <span m='47992'>has to</span> <span m='48914'>be</span> <span m='49375'>done in</span> <span m='49836'>the public</span> <span m='50300'>areas,</span> <span m='51570'>that's</span> <span m='52040'>what</span> <span m='52290'>I</span> <span m='52610'>do.</span> </p><p><span m='53477'>I was</span> <span m='53954'>in</span> <span m='54431'>a</span> <span m='54908'>program.</span> <span m='58247'>And I</span> <span m='61109'>needed</span> <span m='61600'>a</span> <span m='62070'>job.</span> <span m='62390'>So</span> <span m='64090'>I</span> <span m='64260'>had</span> <span m='64800'>an</span> <span m='64950'>experience,</span> <span m='65830'>where</span> <span m='66060'>I</span> <span m='66190'>had</span> <span m='66510'>took a</span> <span m='66810'>trade</span> <span m='67680'>for</span> <span m='68110'>hotel</span> <span m='68750'>motel.</span> <span m='70024'>So I</span> <span m='70498'>had experience.</span> <span m='71446'>So I</span> <span m='71920'>had a</span> <span m='72394'>list of</span> <span m='72868'>all the</span> <span m='73342'>hotels in</span> <span m='73816'>San Francisco.</span> <span m='75240'>And</span> <span m='75620'>this</span> <span m='75820'>was</span> <span m='76000'>the</span> <span m='76090'>first</span> <span m='76390'>hotel</span> <span m='77080'>that</span> <span m='77260'>I</span> <span m='77390'>came</span> <span m='77840'>to,</span> <span m='78290'>and it</span> <span m='78772'>was the</span> <span m='79254'>first hotel</span> <span m='79736'>that</span> <span m='80218'>hired</span> <span m='80700'>me.</span> </p><p><span m='81664'>And that</span> <span m='82146'>was</span> <span m='82628'>11</span> <span m='83110'>years ago.</span> <span m='84556'>It's a</span> <span m='85038'>good industry.</span> <span m='86966'>And</span> <span m='87448'>it can</span> <span m='87930'>be rewarding.</span> <span m='89870'>The guests,</span> <span m='90320'>they</span> <span m='91050'>tip</span> <span m='91210'>you,</span> <span m='92220'>providing</span> <span m='92720'>if--</span> <span m='94220'>you know.</span> <span m='95720'>And they</span> <span m='96220'>have</span> <span m='96720'>different</span> <span m='97220'>programs,</span> <span m='97960'>so</span> <span m='98380'>it's</span> <span m='101320'>rewarding.</span> </p><p><span m='102778'>It could</span> <span m='103264'>be fun,</span> <span m='104722'>if</span> <span m='105220'>this</span> <span m='105600'>was</span> <span m='105760'>what</span> <span m='105940'>you liked</span> <span m='106370'>to do.</span> <span m='107370'>If</span> <span m='107540'>you</span> <span m='107720'>like</span> <span m='108040'>people,</span> <span m='109420'>and</span> <span m='110410'>you</span> <span m='112190'>have</span> <span m='113860'>just</span> <span m='114180'>a</span> <span m='114440'>good</span> <span m='114960'>heart,</span> <span m='116460'>and</span> <span m='116810'>patience.</span> <span m='119845'>It's a</span> <span m='120296'>good job.</span> <span m='121200'>And</span> <span m='121530'>it</span> <span m='122310'>pays.</span> <span m='123140'>It's</span> <span m='123340'>union.</span> <span m='124600'>Mhm.</span> <span m='125780'>So</span> <span m='127940'>it's</span> <span m='128270'>rewarding.</span> </p>","file":{"id":315618,"video_id":"2879448134001","name":"1521-Johnnie-p-LobbyAttendant","duration":129196,"thumbnail_url":null}});