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Tourist cynthia

SALESFORCE ADMINISTRATOR: Finding Solutions To Problems

About this video 

Cynthia is the administrator of a customer relationship management (CRM) program known as Salesforce. She describes what a typical day looks like for her and then gives a good description of exactly what her job entails. She also shares what her career path was and provides advice for those interested in following in her line of work.

Job Title: Salesforce Administrator

Job Summary: Computer and Information Systems Managers

Job Description

Computer and information systems managers, often called information technology managers (IT managers or IT project managers), plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing the appropriate computer systems to meet those goals.

On-the-Job Training


Additional Info

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower-level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for an organization, may need more than 15 years of experience in the IT field before being considered for a job.

Quick Facts

Average salary
Average salary
National Statistic Change Location
$70,000 - $170,000
Projected job growth
Projected Job Growth
10 to 20 percent
Typical schedule
Typical schedule
Typical workplace
Typical workplace
Indoor, Office, Hospital / Clinic
Personal qualities
Personal Qualities
Analytical skills, Leadership ability, Organizational skills, Problem solving skills, Verbal communication skills, Written communication skills

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='710'>I am</span> <span m='940'>currently</span> <span m='1280'>a</span> <span m='1400'>Salesforce</span> <span m='1900'>administrator.</span> </p><p><span m='3110'>Meeting with</span> <span m='3460'>a</span> <span m='3530'>lot</span> <span m='3740'>of</span> <span m='3850'>our</span> <span m='3960'>senior</span> <span m='4370'>level</span> <span m='4660'>executives,</span> <span m='5460'>and</span> <span m='5850'>our</span> <span m='6180'>end</span> <span m='6400'>users,</span> <span m='6940'>to</span> <span m='7400'>figure</span> <span m='7670'>out</span> <span m='7850'>business</span> <span m='8200'>requirements</span> <span m='8910'>that</span> <span m='9070'>need</span> <span m='9220'>to</span> <span m='9270'>be</span> <span m='9380'>implemented in</span> <span m='9830'>the</span> <span m='9900'>system.</span> <span m='10550'>Working</span> <span m='10840'>with</span> <span m='10980'>the</span> <span m='11040'>developer</span> <span m='11780'>in</span> <span m='12210'>Salesforce</span> <span m='13340'>to</span> <span m='13430'>get</span> <span m='13550'>those</span> <span m='13720'>business</span> <span m='14100'>needs</span> <span m='14350'>met,</span> <span m='14645'>and the</span> <span m='14940'>processes</span> <span m='15610'>in</span> <span m='15700'>place.</span> </p><p><span m='16379'>It's</span> <span m='16700'>really</span> <span m='17010'>interviewing</span> <span m='18190'>each</span> <span m='18440'>person</span> <span m='18890'>individually,</span> <span m='19960'>and</span> <span m='21270'>trying</span> <span m='21560'>to</span> <span m='21650'>get</span> <span m='21940'>to,</span> <span m='22040'>in-depth,</span> <span m='22430'>what</span> <span m='22640'>is</span> <span m='22750'>their</span> <span m='22910'>every</span> <span m='23120'>day</span> <span m='23280'>pain</span> <span m='23740'>point.</span> <span m='24280'>What</span> <span m='25100'>makes</span> <span m='25410'>their</span> <span m='25600'>day hard,</span> <span m='26760'>and</span> <span m='26860'>how</span> <span m='27080'>can</span> <span m='27220'>I</span> <span m='27300'>make</span> <span m='27550'>that</span> <span m='27720'>easier</span> <span m='28160'>for</span> <span m='28430'>them?</span> <span m='29010'>And</span> <span m='29160'>then</span> <span m='29290'>trying</span> <span m='29540'>to</span> <span m='29620'>translate</span> <span m='30290'>that</span> <span m='30580'>over</span> <span m='30890'>into</span> <span m='31990'>where</span> <span m='32140'>a</span> <span m='32200'>technical</span> <span m='32640'>person</span> <span m='33010'>will</span> <span m='33150'>understand</span> <span m='33500'>it.</span> </p><p><span m='35720'>And</span> <span m='35840'>also</span> <span m='36090'>providing</span> <span m='36610'>just</span> <span m='36840'>different</span> <span m='37170'>level</span> <span m='37500'>of</span> <span m='37630'>reports.</span> <span m='38650'>Marketing</span> <span m='39310'>support,</span> <span m='39760'>which</span> <span m='40210'>is a</span> <span m='40320'>big</span> <span m='40560'>thing.</span> <span m='41030'>Especially</span> <span m='41430'>for</span> <span m='41560'>high</span> <span m='41700'>schoolers,</span> <span m='42210'>I</span> <span m='42260'>would</span> <span m='43010'>recommend</span> <span m='43480'>looking</span> <span m='43760'>into</span> <span m='43920'>that</span> <span m='44530'>track</span> <span m='44785'>as</span> <span m='45040'>well.</span> <span m='46090'>There's</span> <span m='46740'>so</span> <span m='46860'>much</span> <span m='47090'>growth</span> <span m='47420'>with</span> <span m='47630'>that</span> <span m='47830'>right</span> <span m='48070'>now.</span> </p><p><span m='48570'>Actually</span> <span m='49360'>I've</span> <span m='49500'>just grown</span> <span m='49900'>with</span> <span m='50000'>the</span> <span m='50090'>company.</span> <span m='50490'>I've</span> <span m='50620'>been</span> <span m='50810'>with</span> <span m='51000'>them</span> <span m='51210'>for</span> <span m='51480'>over</span> <span m='51650'>12</span> <span m='51960'>years.</span> <span m='52690'>And</span> <span m='53120'>I</span> <span m='53170'>actually</span> <span m='53460'>started</span> <span m='53730'>as</span> <span m='53820'>a</span> <span m='53910'>data</span> <span m='54130'>entry</span> <span m='54440'>specialist.</span> <span m='55500'>So as</span> <span m='55830'>a</span> <span m='56160'>high schooler,</span> <span m='57220'>you</span> <span m='57360'>can,</span> <span m='58160'>with</span> <span m='58270'>hard</span> <span m='58560'>work</span> <span m='58960'>and</span> <span m='59140'>learning,</span> <span m='59680'>and</span> <span m='59920'>just</span> <span m='60190'>keeping</span> <span m='60430'>an</span> <span m='60550'>open</span> <span m='60790'>mind</span> <span m='61140'>on</span> <span m='61300'>everyday</span> <span m='61670'>tasks,</span> <span m='63350'>you</span> <span m='63500'>can</span> <span m='64129'>keep</span> <span m='64330'>moving</span> <span m='64650'>and</span> <span m='64739'>growing.</span> <span m='65180'>And</span> <span m='65300'>take</span> <span m='65510'>every</span> <span m='65730'>opportunity</span> <span m='66270'>you</span> <span m='66400'>can.</span> </p><p><span m='67660'>Just</span> <span m='67915'>to</span> <span m='68170'>start,</span> <span m='68710'>a</span> <span m='68770'>lot</span> <span m='68940'>of</span> <span m='69000'>self-teaching.</span> <span m='70640'>But</span> <span m='70790'>also</span> <span m='71050'>talk</span> <span m='71370'>to</span> <span m='73430'>different</span> <span m='73750'>individuals.</span> <span m='75850'>It's</span> <span m='76410'>a</span> <span m='76460'>hard</span> <span m='76710'>path.</span> <span m='78260'>But</span> <span m='78400'>there's</span> <span m='78550'>so</span> <span m='78750'>many</span> <span m='78960'>resources</span> <span m='79490'>just</span> <span m='79700'>online,</span> <span m='80080'>that</span> <span m='80170'>are</span> <span m='80240'>free.</span> <span m='81750'>Looking</span> <span m='81960'>at</span> <span m='82070'>those</span> <span m='82250'>different</span> <span m='82540'>tracks,</span> <span m='83000'>then,</span> <span m='84320'>I</span> <span m='84780'>hate</span> <span m='85000'>to</span> <span m='85060'>say</span> <span m='85250'>it,</span> <span m='85350'>but</span> <span m='85450'>books.</span> <span m='86300'>Buying</span> <span m='86700'>those</span> <span m='87050'>and learning</span> <span m='87350'>with those.</span> </p>","file":{"id":315628,"video_id":"2883245997001","name":"1542-Cynthia-p-SalesforceAdministrator","duration":88654,"thumbnail_url":null}});