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HEAD OF SALES SUPPORT: I've Moved Around A Lot To Find The Right Position

About this video 

Oummou, a Head of Sales Support for a company in the UK, describes the many hats she wears on the job from managing a team of sales people to designing processes to help them sell more and be more efficient. She also talks about her career path and the wide variety jobs available to people with degrees in Marketing.

Degree: Marketing
Job Title: Head of Sales Support

Job Summary: Administrative Services Managers

Job Description

Administrative services managers plan, direct, and coordinate supportive services of an organization. Their specific responsibilities vary by the type of organization and may include keeping records, distributing mail, and planning and maintaining facilities.

On-the-Job Training

None

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$40,000 - $135,000
Projected job growth
Projected Job Growth
10 to 20 percent
Typical schedule
Typical schedule
Full-time
Typical workplace
Typical workplace
Indoor, Office
Personal qualities
Personal Qualities
Analytical skills, Detail oriented, Leadership ability, Verbal communication skills, Written communication skills

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='270'>So</span> <span m='500'>my</span> <span m='1010'>title is</span> <span m='1470'>Head</span> <span m='1740'>of</span> <span m='1820'>Sales</span> <span m='2150'>Support</span> <span m='3460'>in</span> <span m='3890'>a</span> <span m='3940'>market</span> <span m='4330'>research</span> <span m='4670'>company.</span> <span m='5130'>So</span> <span m='5330'>I</span> <span m='5750'>sit</span> <span m='5990'>in</span> <span m='6130'>this</span> <span m='6360'>sales</span> <span m='6705'>team</span> <span m='7050'>but</span> <span m='7260'>I'm</span> <span m='7420'>a</span> <span m='7470'>bit</span> <span m='7660'>of</span> <span m='7870'>a</span> <span m='8460'>cross</span> <span m='8780'>functional</span> <span m='9943'>role.</span> <span m='10670'>So</span> <span m='11460'>I</span> <span m='11550'>come</span> <span m='11830'>in,</span> <span m='12800'>I</span> <span m='12970'>have a</span> <span m='13260'>team</span> <span m='13440'>of</span> <span m='13930'>12</span> <span m='14240'>people</span> <span m='15640'>that</span> <span m='15860'>deals</span> <span m='16230'>with</span> <span m='16890'>sales</span> <span m='17210'>requests.</span> <span m='18240'>And</span> <span m='18660'>on</span> <span m='18860'>a</span> <span m='18910'>daily</span> <span m='19150'>basis</span> <span m='19610'>I</span> <span m='19870'>monitor</span> <span m='20490'>my</span> <span m='20660'>team</span> <span m='21230'>and</span> <span m='21400'>see</span> <span m='21510'>what</span> <span m='21710'>they're</span> <span m='21810'>doing,</span> <span m='22680'>how</span> <span m='22950'>I</span> <span m='23040'>can</span> <span m='23220'>help</span> <span m='23617'>them</span> <span m='24411'>in terms</span> <span m='24810'>of</span> <span m='25830'>requests.</span> </p><p><span m='26602'>My</span> <span m='26990'>other</span> <span m='27490'>responsibilities</span> <span m='28410'>include</span> <span m='28830'>also</span> <span m='29160'>helping</span> <span m='29590'>people</span> <span m='29910'>with</span> <span m='30080'>sales</span> <span m='30470'>force,</span> <span m='30980'>which</span> <span m='31230'>is</span> <span m='31320'>the</span> <span m='31440'>reason</span> <span m='31780'>that</span> <span m='31820'>brings</span> <span m='32159'>me</span> <span m='32484'>here,</span> <span m='33050'>because</span> <span m='33310'>sales</span> <span m='33540'>force</span> <span m='33840'>is</span> <span m='33960'>all</span> <span m='34310'>CRM.</span> <span m='34780'>So</span> <span m='35050'>I'm</span> <span m='35335'>an</span> <span m='35620'>administrator</span> <span m='36150'>on</span> <span m='36520'>the</span> <span m='36610'>website.</span> <span m='37540'>And</span> <span m='38270'>I</span> <span m='38450'>help</span> <span m='38680'>people</span> <span m='39100'>with</span> <span m='39360'>queries,</span> <span m='39945'>if</span> <span m='40280'>they</span> <span m='40310'>have any</span> <span m='40670'>problems</span> <span m='41180'>with</span> <span m='41350'>the</span> <span m='41670'>CRM.</span> <span m='43100'>That's</span> <span m='43700'>one</span> <span m='44090'>part</span> <span m='44340'>of</span> <span m='44470'>my</span> <span m='44650'>job.</span> </p><p><span m='45050'>The</span> <span m='45160'>other</span> <span m='45340'>part</span> <span m='45610'>is</span> <span m='45780'>also</span> <span m='46120'>to</span> <span m='46390'>set</span> <span m='46660'>up</span> <span m='46780'>processes</span> <span m='47570'>in</span> <span m='47690'>the</span> <span m='47810'>company.</span> <span m='48480'>So</span> <span m='49180'>I</span> <span m='49280'>try</span> <span m='49530'>to</span> <span m='49680'>create</span> <span m='50180'>tools</span> <span m='50760'>that</span> <span m='50940'>will</span> <span m='51110'>help</span> <span m='51370'>the</span> <span m='51460'>sales</span> <span m='51860'>team</span> <span m='52200'>sell</span> <span m='52460'>faster,</span> <span m='53630'>to</span> <span m='54120'>create</span> <span m='54460'>processes</span> <span m='55250'>to</span> <span m='55330'>streamline</span> <span m='56380'>the</span> <span m='56490'>workflow.</span> <span m='58090'>These are the kind</span> <span m='58520'>of things I do</span> <span m='58950'>on a daily</span> <span m='59380'>basis.</span> </p><p><span m='59810'>Well</span> <span m='60300'>I</span> <span m='60390'>studied</span> <span m='61750'>marketing</span> <span m='62520'>and</span> <span m='62890'>foreign</span> <span m='63270'>languages.</span> <span m='63910'>I'm</span> <span m='64110'>French,</span> <span m='64580'>so</span> <span m='65670'>I</span> <span m='65830'>grew up</span> <span m='66090'>in</span> <span m='66210'>France,</span> <span m='66540'>I</span> <span m='66650'>studied</span> <span m='67010'>in</span> <span m='67160'>France.</span> <span m='67750'>Then</span> <span m='68680'>I</span> <span m='68850'>studied</span> <span m='69160'>partly</span> <span m='69810'>in</span> <span m='69880'>North</span> <span m='70100'>Carolina</span> <span m='70710'>at</span> <span m='70860'>the</span> <span m='70930'>University</span> <span m='71580'>of</span> <span m='71680'>Chapel</span> <span m='72140'>Hill.</span> <span m='73680'>My</span> <span m='73820'>major</span> <span m='74180'>was</span> <span m='74380'>marketing</span> <span m='75060'>and</span> <span m='75330'>foreign</span> <span m='75660'>languages.</span> </p><p><span m='76500'>How</span> <span m='76740'>I</span> <span m='76860'>got</span> <span m='77140'>to this</span> <span m='77460'>job</span> <span m='77990'>is</span> <span m='79310'>it</span> <span m='79460'>is</span> <span m='79590'>a</span> <span m='79650'>market</span> <span m='80030'>research</span> <span m='80370'>company.</span> <span m='81800'>I</span> <span m='81970'>was</span> <span m='82470'>previously</span> <span m='83100'>in</span> <span m='83270'>IT</span> <span m='84940'>but</span> <span m='85600'>I</span> <span m='85730'>wanted</span> <span m='86080'>to</span> <span m='86180'>get</span> <span m='86500'>back</span> <span m='86710'>to</span> <span m='86820'>marketing.</span> <span m='87480'>So</span> <span m='87680'>that's</span> <span m='87980'>how</span> <span m='88190'>I</span> <span m='88470'>landed</span> <span m='88560'>this</span> <span m='88690'>job.</span> <span m='89070'>When</span> <span m='89370'>I</span> <span m='89490'>moved</span> <span m='89950'>in</span> <span m='90090'>London,</span> <span m='90300'>because</span> <span m='90640'>I'm</span> <span m='90840'>a</span> <span m='90890'>bit</span> <span m='91070'>of</span> <span m='91240'>a</span> <span m='91340'>globe</span> <span m='91570'>trotter,</span> <span m='92250'>so</span> <span m='92710'>I've</span> <span m='93060'>moved</span> <span m='93360'>around</span> <span m='93680'>a</span> <span m='93710'>lot</span> <span m='94640'>to</span> <span m='94740'>find</span> <span m='95350'>the</span> <span m='95440'>right</span> <span m='95660'>position.</span> </p><p><span m='97070'>It's</span> <span m='97180'>very,</span> <span m='97950'>very</span> <span m='99020'>varied</span> <span m='100640'>that</span> <span m='101230'>there</span> <span m='101430'>are</span> <span m='101640'>so</span> <span m='101900'>many</span> <span m='102270'>aspects</span> <span m='102840'>about</span> <span m='103150'>marketing</span> <span m='103880'>that</span> <span m='104570'>we</span> <span m='104690'>don't</span> <span m='104940'>get</span> <span m='105120'>time</span> <span m='105360'>to</span> <span m='105470'>cover</span> <span m='105940'>when</span> <span m='106320'>we</span> <span m='106490'>are</span> <span m='106600'>studying.</span> <span m='107960'>So</span> <span m='109180'>it's</span> <span m='109350'>a</span> <span m='109420'>good</span> <span m='109590'>thing,</span> <span m='109930'>because</span> <span m='110270'>it's</span> <span m='110430'>not</span> <span m='110620'>just</span> <span m='110930'>one</span> <span m='111310'>department.</span> <span m='112810'>Marketing</span> <span m='113270'>is</span> <span m='113410'>really</span> <span m='113600'>hard</span> <span m='113900'>to</span> <span m='114000'>get</span> <span m='114230'>in,</span> <span m='115030'>in</span> <span m='115240'>a</span> <span m='115340'>company.</span> <span m='116150'>There's</span> <span m='116360'>so</span> <span m='116550'>many</span> <span m='116810'>other</span> <span m='117010'>aspects</span> <span m='117550'>of</span> <span m='117680'>marketing</span> <span m='118170'>that</span> <span m='118530'>sits in</span> <span m='118820'>other</span> <span m='119170'>departments.</span> <span m='120140'>So</span> <span m='120320'>that's</span> <span m='120520'>one</span> <span m='120740'>thing</span> <span m='120970'>I</span> <span m='121240'>found</span> <span m='121600'>out</span> <span m='122530'>with</span> <span m='122720'>this position,</span> <span m='123440'>and</span> <span m='123570'>it's good.</span> </p><p><span m='124660'>Well,</span> <span m='124840'>the advice</span> <span m='125050'>I</span> <span m='125280'>would</span> <span m='125490'>give</span> <span m='125840'>is</span> <span m='126030'>to</span> <span m='126120'>be</span> <span m='126430'>very</span> <span m='126760'>curious</span> <span m='127200'>about</span> <span m='127520'>what is</span> <span m='127820'>coming</span> <span m='128150'>up</span> <span m='128520'>in</span> <span m='128690'>terms</span> <span m='129020'>of</span> <span m='129310'>technology.</span> <span m='130400'>Because</span> <span m='131130'>even</span> <span m='131440'>though</span> <span m='131620'>it's</span> <span m='131890'>marketing,</span> <span m='133050'>technology</span> <span m='133640'>is</span> <span m='133740'>very,</span> <span m='134230'>very</span> <span m='134540'>important</span> <span m='134870'>in</span> <span m='135200'>this</span> <span m='135380'>field</span> <span m='135690'>because</span> <span m='136400'>the</span> <span m='136520'>way</span> <span m='136700'>we</span> <span m='136830'>do</span> <span m='137060'>things</span> <span m='137450'>changes</span> <span m='137940'>all</span> <span m='138160'>the</span> <span m='138260'>time.</span> <span m='138560'>So</span> <span m='139210'>keep</span> <span m='139440'>up</span> <span m='139660'>with</span> <span m='139880'>the</span> <span m='140010'>new</span> <span m='140180'>technology.</span> </p><p><span m='141080'>So</span> <span m='141280'>mobile</span> <span m='141860'>is</span> <span m='142390'>definitely</span> <span m='142850'>something</span> <span m='143230'>that</span> <span m='143410'>you</span> <span m='143490'>need</span> <span m='143670'>to</span> <span m='143780'>know</span> <span m='144030'>about</span> <span m='144760'>when</span> <span m='144900'>you</span> <span m='144990'>want</span> <span m='145210'>to</span> <span m='145300'>go</span> <span m='145430'>into</span> <span m='145670'>marketing,</span> <span m='146295'>because</span> <span m='146680'>everything</span> <span m='147000'>happens</span> <span m='147275'>on</span> <span m='147550'>mobile.</span> <span m='148330'>The</span> <span m='148430'>same</span> <span m='148640'>with</span> <span m='148790'>internet</span> <span m='149300'>a</span> <span m='149360'>few</span> <span m='149550'>years</span> <span m='149850'>ago,</span> <span m='150190'>so</span> <span m='150370'>keep</span> <span m='150590'>up</span> <span m='151090'>with</span> <span m='151310'>those</span> <span m='151500'>technologies.</span> <span m='152340'>And</span> <span m='153840'>really</span> <span m='154110'>be</span> <span m='154310'>open</span> <span m='154710'>about</span> <span m='155480'>any</span> <span m='155730'>industry.</span> <span m='156760'>Don't</span> <span m='156960'>stick to</span> <span m='157290'>one</span> <span m='157640'>industry</span> <span m='158120'>because</span> <span m='159070'>all of</span> <span m='159250'>your</span> <span m='159430'>skills</span> <span m='159800'>are</span> <span m='159910'>transferable</span> <span m='160510'>to any</span> <span m='160810'>industry.</span> </p>","file":{"id":391633,"video_id":"3476623256001","name":"1574-Oummou-HeadofSalesSupport","duration":162076,"thumbnail_url":null}});