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Tourist 1681 courtney2

DIRECTOR OF OPERATIONS, IN-DEPTH: Loves Hiring & Guiding Young People

About this video 

Courtney, the Director of Operations at a doctor's office, describes what she loves most about her job, its challenges, and how hard it is to get a job in her field. She loves being in the position to hire and mentor young people; it's extremely rewarding to touch their lives and watch their careers grow.

Job Title: Director of Operations

Job Summary: Medical and Health Services Managers

Job Description

Medical and health services managers, also called healthcare executives or healthcare administrators, plan, direct, and coordinate medical and health services. They might manage an entire facility, specialize in managing a specific clinical area or department, or manage a medical practice for a group of physicians. In group medical practices, managers work closely with physicians, nurses, laboratory technicians, and other healthcare employees.

On-the-Job Training


Additional Info

All states require nursing care facility administrators to be licensed; requirements vary by state. In most states, these administrators must have a bachelor's degree, pass a licensing exam, and complete a state-approved training program. Some states also require administrators in assisted-living facilities to be licensed. A license is not required in other areas of medical and health services management.

Quick Facts

Average salary
Average salary
National Statistic Change Location
$50,000 - $145,000
Projected job growth
Projected Job Growth
20 to 30 percent
Typical schedule
Typical schedule
Full-time, Long hours
Typical workplace
Typical workplace
Office, Indoor, Hospital / Clinic
Personal qualities
Personal Qualities
Detail oriented, Problem solving skills, Analytical skills, Written communication skills, Verbal communication skills, Teamwork, Technical skills, People skills, Organizational skills

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='200'>What I</span> <span m='250'>like</span> <span m='510'>most</span> <span m='770'>about</span> <span m='980'>my</span> <span m='1100'>job</span> <span m='1500'>is</span> <span m='1650'>that I</span> <span m='1780'>actually</span> <span m='2100'>do</span> <span m='2240'>get</span> <span m='2400'>to</span> <span m='2470'>hire</span> <span m='2840'>a</span> <span m='2890'>lot</span> <span m='3080'>of</span> <span m='3140'>younger</span> <span m='3410'>folks.</span> <span m='4320'>And I</span> <span m='4360'>get</span> <span m='4530'>to</span> <span m='4630'>touch</span> <span m='5050'>their</span> <span m='5210'>lives</span> <span m='5680'>and</span> <span m='5750'>help</span> <span m='5940'>guide</span> <span m='6200'>them</span> <span m='6510'>and</span> <span m='6620'>that</span> <span m='6900'>not</span> <span m='7350'>just</span> <span m='7640'>teaching</span> <span m='7970'>them</span> <span m='8090'>how</span> <span m='8260'>to</span> <span m='8360'>be</span> <span m='8520'>great</span> <span m='9140'>Patient</span> <span m='9750'>Service</span> <span m='10060'>Representatives,</span> <span m='10940'>but</span> <span m='11260'>sometimes</span> <span m='11940'>touching</span> <span m='12390'>them</span> <span m='12600'>in</span> <span m='13240'>other</span> <span m='13750'>parts</span> <span m='14060'>of</span> <span m='14120'>their</span> <span m='14230'>lives.</span> <span m='15170'>So</span> <span m='15830'>I</span> <span m='15910'>think</span> <span m='16070'>it's</span> <span m='16170'>important</span> <span m='16530'>also</span> <span m='16920'>for</span> <span m='17700'>young</span> <span m='17890'>people,</span> <span m='18300'>men,</span> <span m='18670'>women,</span> <span m='19040'>to</span> <span m='19200'>see</span> <span m='20220'>folks</span> <span m='20720'>working</span> <span m='20970'>hard</span> <span m='22080'>at</span> <span m='22380'>work</span> <span m='22830'>and</span> <span m='24260'>things</span> <span m='24530'>not</span> <span m='24690'>always</span> <span m='24970'>coming</span> <span m='25240'>easy</span> <span m='25600'>to</span> <span m='25780'>them.</span> <span m='26900'>But</span> <span m='27070'>I</span> <span m='27130'>guess</span> <span m='27410'>I</span> <span m='27480'>would</span> <span m='27610'>say,</span> <span m='27760'>the</span> <span m='27870'>best</span> <span m='28230'>thing</span> <span m='28590'>would</span> <span m='28940'>be</span> <span m='29390'>that</span> <span m='29580'>I</span> <span m='29630'>get</span> <span m='29840'>to</span> <span m='29960'>meet</span> <span m='30190'>a</span> <span m='30260'>lot</span> <span m='30480'>of</span> <span m='30720'>young</span> <span m='30950'>people</span> <span m='32009'>and</span> <span m='32369'>hopefully</span> <span m='33110'>touch</span> <span m='33410'>them,</span> <span m='34000'>not</span> <span m='34240'>just</span> <span m='35490'>in</span> <span m='35590'>regards</span> <span m='36000'>to</span> <span m='36150'>work.</span> </p><p><span m='37490'>The</span> <span m='37640'>most</span> <span m='37870'>challenging</span> <span m='38520'>thing--</span> <span m='39650'>I</span> <span m='39750'>can't</span> <span m='40090'>help</span> <span m='40330'>everybody.</span> <span m='41850'>I</span> <span m='41890'>think</span> <span m='42140'>that's</span> <span m='42390'>the</span> <span m='42460'>most</span> <span m='42650'>challenging</span> <span m='43110'>thing</span> <span m='43390'>for</span> <span m='43560'>me</span> <span m='43860'>is</span> <span m='44070'>that,</span> <span m='44780'>sometimes,</span> <span m='45280'>I</span> <span m='45400'>see</span> <span m='45800'>potential</span> <span m='46390'>in</span> <span m='46510'>people</span> <span m='47010'>that</span> <span m='47200'>they</span> <span m='47300'>don't</span> <span m='47500'>see in</span> <span m='47630'>themselves</span> <span m='48110'>yet.</span> <span m='48800'>And</span> <span m='49810'>that</span> <span m='50320'>sort</span> <span m='50510'>of</span> <span m='50550'>bothers</span> <span m='50940'>me</span> <span m='51330'>from</span> <span m='51630'>a</span> <span m='52670'>personal</span> <span m='53230'>perspective.</span> <span m='54190'>But</span> <span m='54460'>from</span> <span m='54900'>an</span> <span m='55030'>administrator,</span> <span m='55400'>I</span> <span m='55770'>understand.</span> <span m='56830'>And</span> <span m='57680'>I</span> <span m='57850'>wish</span> <span m='58580'>everyone</span> <span m='59850'>the</span> <span m='59950'>best.</span> </p><p><span m='61140'>Is</span> <span m='61340'>it</span> <span m='61510'>difficult</span> <span m='61960'>to</span> <span m='62050'>get</span> <span m='62180'>a</span> <span m='62230'>job</span> <span m='62490'>like</span> <span m='62730'>mine?</span> <span m='63720'>I</span> <span m='63880'>would</span> <span m='64040'>say,</span> <span m='65030'>any</span> <span m='65220'>position,</span> <span m='66280'>you</span> <span m='66480'>have</span> <span m='66780'>to</span> <span m='67930'>work</span> <span m='68200'>hard</span> <span m='68630'>at</span> <span m='68870'>it.</span> <span m='69660'>And</span> <span m='70260'>it</span> <span m='70440'>takes</span> <span m='70690'>years</span> <span m='70950'>of</span> <span m='71040'>training</span> <span m='71740'>to</span> <span m='71880'>be</span> <span m='72020'>able</span> <span m='72220'>to</span> <span m='72370'>do</span> <span m='73530'>something</span> <span m='74200'>like</span> <span m='74500'>this.</span> <span m='75380'>So</span> <span m='77230'>it</span> <span m='77360'>has its</span> <span m='77650'>challenges,</span> <span m='78290'>but</span> <span m='78520'>it's</span> <span m='78700'>actually</span> <span m='78940'>very</span> <span m='79550'>rewarding.</span> 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