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LETTER CARRIER, IN-DEPTH: My Customers Take Care Of Me Because I've Been Their Mailman For Years

About this video 

Charles is a Letter Carrier who works delivering mail in a business district. He shares what he likes most about his job, its challenges and his work-life balance. Finding work as a Letter Carrier isn't that difficult but as a result of changes in the U.S. Postal Service new employees are now getting less benefits.

Job Title: Letter Carrier
Employer: United State Postal Service

Job Summary: Postal Service Mail Carriers

Job Description

Postal Service mail carriers deliver mail to homes and businesses in cities, towns, and rural areas. Most travel established routes, delivering and collecting mail. Mail carriers cover their routes on foot, by vehicle, or by a combination of both. Some mail carriers collect money for postage due and COD (cash-on-delivery). Others, particularly in rural areas, sell postal products such as stamps and money orders. All carriers, however, must be able to answer customers’ questions about postal regulations and services and, upon request, provide change-of-address cards and other postal forms.

On-the-Job Training

Short-term on-the-job training

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$40,000 - $55,000
Projected job growth
Projected Job Growth
-20 to -10 percent
Typical schedule
Typical schedule
Full-time
Typical workplace
Typical workplace
Office, Outdoor, Indoor, Physically demanding
Personal qualities
Personal Qualities
Verbal communication skills, Strength/stamina, People skills, Organizational skills

Educational Path

Education requirement
Education Requirement
High school degree
View Detailed Career Data

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='990'>Seeing</span> <span m='1250'>my</span> <span m='1380'>customers,</span> <span m='2270'>I've</span> <span m='2400'>got</span> <span m='2520'>some</span> <span m='2650'>good</span> <span m='2840'>customers.</span> <span m='4240'>I</span> <span m='4340'>deliver</span> <span m='4460'>to</span> <span m='4970'>a</span> <span m='5080'>lot</span> <span m='5250'>of</span> <span m='5330'>businesses.</span> <span m='7120'>I</span> <span m='7210'>deliver</span> <span m='7390'>mail</span> <span m='7710'>downtown</span> <span m='8150'>Oakland.</span> <span m='9720'>I don't</span> <span m='9990'>really</span> <span m='10260'>deal</span> <span m='10430'>with</span> <span m='10550'>residential.</span> <span m='11440'>It</span> <span m='11480'>mostly</span> <span m='11800'>is</span> <span m='11960'>always</span> <span m='13060'>companies</span> <span m='13630'>like</span> <span m='13850'>Cost</span> <span m='14160'>Plus,</span> <span m='16050'>East</span> <span m='16239'>Bay</span> <span m='16430'>MUD</span> <span m='16590'>water</span> <span m='16920'>company,</span> <span m='18550'>law</span> <span m='18830'>firms.</span> <span m='22420'>And</span> <span m='22610'>I</span> <span m='22660'>deliver</span> <span m='22990'>to</span> <span m='23130'>little</span> <span m='23400'>stuff</span> <span m='23580'>like</span> <span m='23810'>little</span> <span m='24000'>shops</span> <span m='24430'>around,</span> <span m='25110'>like</span> <span m='25170'>Jamba</span> <span m='25590'>Juice,</span> <span m='25920'>you</span> <span m='26250'>know,</span> <span m='27010'>be</span> <span m='27200'>happy</span> <span m='27390'>every</span> <span m='27600'>day.</span> </p><p><span m='28640'>And</span> <span m='29970'>my</span> <span m='30070'>customers</span> <span m='30420'>take</span> <span m='30620'>care</span> <span m='30990'>of</span> <span m='31050'>me.</span> <span m='31240'>They're</span> <span m='31490'>hey</span> <span m='31790'>Charles, want</span> <span m='31980'>a</span> <span m='32040'>Jamba</span> <span m='32299'>Juice? You</span> <span m='32630'>want</span> <span m='32820'>something</span> <span m='32920'>to</span> <span m='33340'>eat?</span> <span m='35400'>They</span> <span m='35570'>treats</span> <span m='36040'>me,</span> <span m='36380'>because</span> <span m='36610'>I'm</span> <span m='36770'>their</span> <span m='37200'>mailman</span> <span m='37660'>for</span> <span m='37820'>years.</span> <span m='40090'>I</span> <span m='40150'>like,</span> <span m='40420'>it's</span> <span m='40560'>a</span> <span m='40620'>happy</span> <span m='40890'>thing.</span> <span m='41310'>I</span> <span m='41390'>like</span> <span m='41810'>it</span> <span m='41900'>because</span> <span m='42440'>I</span> <span m='42520'>deal</span> <span m='42720'>with</span> <span m='42840'>good</span> <span m='43030'>people,</span> <span m='44110'>no</span> <span m='44440'>stress.</span> </p><p><span m='45390'>What's</span> <span m='45590'>challenging,</span> <span m='48860'>You</span> <span m='49020'>mean</span> <span m='49240'>like</span> <span m='49440'>hard?</span> <span m='50420'>Oh,</span> <span m='50660'>not</span> <span m='50840'>really,</span> <span m='51430'>some</span> <span m='51560'>days</span> <span m='51750'>it's</span> <span m='52000'>physical,</span> <span m='52820'>like</span> <span m='53000'>during</span> <span m='53150'>the</span> <span m='53210'>holiday,</span> <span m='53730'>when</span> <span m='53850'>we</span> <span m='53970'>had</span> <span m='54160'>the</span> <span m='54220'>holidays</span> <span m='54545'>this</span> <span m='54870'>Christmas.</span> <span m='55880'>Oh man,</span> <span m='56080'>packages</span> <span m='56930'>coming</span> <span m='57160'>in</span> <span m='57260'>nonstop</span> <span m='57820'>like</span> <span m='58090'>I</span> <span m='58160'>was</span> <span m='58410'>Santa</span> <span m='58610'>Claus.</span> <span m='61460'>We</span> <span m='61800'>are</span> <span m='61980'>Santa</span> <span m='62330'>Claus.</span> <span m='62720'>The</span> <span m='62820'>mailman,</span> <span m='63540'>UPS</span> <span m='63929'>man,</span> <span m='64569'>FedEx</span> <span m='65180'>man,</span> <span m='66910'>workload</span> <span m='67310'>like</span> <span m='67530'>crazy,</span> <span m='68760'>but</span> <span m='69100'>it</span> <span m='69230'>paid</span> <span m='69470'>off.</span> </p><p><span m='71180'>When</span> <span m='71620'>you work</span> <span m='71950'>like--</span> <span m='72010'>it's</span> <span m='72400'>work,</span> <span m='73900'>but</span> <span m='74410'>work</span> <span m='74510'>ain't</span> <span m='74900'>free.</span> <span m='75540'>Some</span> <span m='75700'>overtime,</span> <span m='76710'>lots of</span> <span m='77000'>overtime</span> <span m='77790'>doing</span> <span m='77980'>what</span> <span m='78170'>I</span> <span m='78250'>was</span> <span m='78410'>doing.</span> <span m='80680'>But</span> <span m='80790'>it</span> <span m='80990'>was</span> <span m='81320'>good.</span> <span m='81380'>It's</span> <span m='81790'>cool.</span> <span m='82480'>I'm cool with it.</span> <span m='82730'>I</span> <span m='83040'>was</span> <span m='83490'>fine</span> <span m='83730'>with it.</span> <span m='84300'>There</span> <span m='84670'>weren't</span> <span m='85030'>no</span> <span m='85090'>key</span> <span m='85460'>decisions.</span> <span m='85560'>It was</span> <span m='85720'>just like</span> <span m='85910'>I</span> <span m='86050'>played</span> <span m='86380'>it by</span> <span m='86660'>ear.</span> <span m='87610'>I</span> <span m='87650'>like</span> <span m='87950'>I</span> <span m='87980'>say,</span> <span m='90280'>a</span> <span m='90400'>job.</span> </p><p><span m='92330'>You</span> <span m='92500'>had</span> <span m='92600'>a</span> <span m='92670'>test,</span> <span m='93100'>yeah.</span> <span m='94230'>I</span> <span m='94470'>took</span> <span m='94580'>the</span> <span m='94770'>civil--</span> <span m='95330'>like</span> <span m='95470'>a civil</span> <span m='95710'>service</span> <span m='96060'>test, the</span> <span m='96550'>government</span> <span m='96910'>test.</span> <span m='97980'>You pass the</span> <span m='98390'>test,</span> <span m='98695'>you get a</span> <span m='99000'>score</span> <span m='99295'>between</span> <span m='99590'>70</span> <span m='99710'>and</span> <span m='100063'>100.</span> <span m='102080'>And</span> <span m='102260'>then by</span> <span m='102550'>my</span> <span m='102680'>skills,</span> <span m='103250'>by</span> <span m='103540'>working--</span> <span m='104330'>in</span> <span m='104400'>the</span> <span m='104470'>beginning,</span> <span m='104810'>OK,</span> <span m='105220'>there</span> <span m='105300'>you go.</span> <span m='106120'>In</span> <span m='106310'>the</span> <span m='106390'>beginning</span> <span m='107480'>I</span> <span m='107590'>worked.</span> </p><p><span m='109100'>When</span> <span m='109260'>I was</span> <span m='109470'>young,</span> <span m='109830'>like</span> <span m='110200'>18,</span> <span m='110570'>19,</span> <span m='110940'>I</span> <span m='110970'>was</span> <span m='111360'>young,</span> <span m='111900'>working</span> <span m='112380'>through</span> <span m='113040'>agencies.</span> <span m='115240'>It was</span> <span m='115390'>called a</span> <span m='115470'>casual</span> <span m='116850'>temporary</span> <span m='117310'>help.</span> <span m='118270'>I</span> <span m='118420'>did</span> <span m='118870'>that</span> <span m='119930'>just</span> <span m='120200'>during the</span> <span m='120300'>holiday,</span> <span m='120880'>Christmas</span> <span m='121260'>help.</span> <span m='122840'>Doing</span> <span m='122920'>that</span> <span m='123550'>a</span> <span m='123880'>couple</span> <span m='124150'>times,</span> <span m='124820'>I</span> <span m='125330'>got</span> <span m='126030'>skills</span> <span m='126540'>in</span> <span m='126720'>dealing</span> <span m='126990'>with</span> <span m='127140'>mail.</span> <span m='128979'>Got</span> <span m='129070'>skills</span> <span m='129479'>dealing</span> <span m='129800'>with</span> <span m='130039'>it,</span> <span m='131810'>and</span> <span m='132040'>that's</span> <span m='132640'>what</span> <span m='132970'>from</span> <span m='133300'>now</span> <span m='133570'>I went</span> <span m='133720'>from</span> <span m='133910'>there.</span> </p><p><span m='134640'>It's</span> <span m='134810'>kind</span> <span m='134950'>of</span> <span m='135010'>slow</span> <span m='135370'>now.</span> <span m='136230'>You</span> <span m='136400'>can</span> <span m='136750'>still</span> <span m='137060'>get</span> <span m='137240'>in,</span> <span m='137560'>but</span> <span m='137800'>now</span> <span m='138040'>the</span> <span m='138650'>way</span> <span m='138970'>it is</span> <span m='139130'>now,</span> <span m='139750'>it's</span> <span m='139900'>cut</span> <span m='140080'>back</span> <span m='140260'>on</span> <span m='140370'>benefits.</span> <span m='141250'>You</span> <span m='141470'>get</span> <span m='141880'>probably</span> <span m='142180'>a</span> <span m='142790'>vacation,</span> <span m='143560'>but</span> <span m='143760'>you</span> <span m='143830'>don't</span> <span m='143970'>get no</span> <span m='144270'>sick</span> <span m='144530'>leave.</span> <span m='146310'>When</span> <span m='146510'>you</span> <span m='146590'>work,</span> <span m='146880'>you</span> <span m='146960'>leave</span> <span m='147120'>without</span> <span m='147260'>pay.</span> <span m='148440'>I</span> <span m='148530'>mean</span> <span m='148630'>if</span> <span m='148710'>you're</span> <span m='148810'>sick.</span> <span m='150440'>The</span> <span m='150640'>new</span> <span m='150780'>system</span> <span m='151190'>now,</span> <span m='151790'>and</span> <span m='151970'>they</span> <span m='152090'>don't</span> <span m='152350'>give you</span> <span m='152620'>no</span> <span m='152700'>benefits,</span> <span m='153840'>just</span> <span m='154110'>salary</span> <span m='156100'>and</span> <span m='156540'>a</span> <span m='156610'>little</span> <span m='156770'>bit</span> <span m='156890'>of</span> <span m='157020'>vacation</span> <span m='157360'>time.</span> <span m='157870'>They're</span> <span m='158150'>cutting</span> <span m='158380'>back.</span> </p><p><span m='159050'>I'm</span> <span m='159290'>going</span> <span m='159470'>to</span> <span m='159590'>relax.</span> <span m='161090'>I</span> <span m='161495'>won't</span> <span m='161900'>keep on</span> <span m='162235'>working.</span> <span m='162770'>I</span> <span m='162850'>might just</span> <span m='163060'>do</span> <span m='163170'>some</span> <span m='163320'>work</span> <span m='163450'>around</span> <span m='163660'>the</span> <span m='163770'>house</span> <span m='164130'>or</span> <span m='164200'>something</span> <span m='164540'>like</span> <span m='164890'>that,</span> <span m='165590'>but</span> <span m='165860'>not</span> <span m='166100'>like</span> <span m='166380'>you</span> <span m='166500'>mean</span> <span m='166790'>another</span> <span m='166890'>job.</span> <span m='167580'>Oh</span> <span m='167780'>no,</span> <span m='168350'>I ain't</span> <span m='168810'>going to do no job.</span> </p><p><span m='169270'>My</span> <span m='169740'>one</span> <span m='169990'>job</span> <span m='170360'>is</span> <span m='170470'>like</span> <span m='170670'>two</span> <span m='170860'>jobs.</span> <span m='171840'>So</span> <span m='172010'>all I've</span> <span m='172080'>got</span> <span m='172250'>to do is</span> <span m='172410'>work some</span> <span m='172820'>overtime</span> <span m='174350'>to</span> <span m='174470'>take</span> <span m='174660'>up</span> <span m='174770'>slack</span> <span m='175130'>for</span> <span m='175260'>doing</span> <span m='175530'>another</span> <span m='175870'>eight hours on</span> <span m='176180'>another job.</span> <span m='177460'>I</span> <span m='177710'>don't</span> <span m='177880'>need</span> <span m='178140'>to</span> <span m='178190'>do</span> <span m='178410'>another</span> <span m='178903'>job.</span> <span m='179396'>When</span> <span m='179890'>I</span> <span m='180070'>get</span> <span m='180220'>home</span> <span m='180680'>after</span> <span m='180830'>I</span> <span m='181050'>work,</span> <span m='182996'>it's</span> <span m='183430'>time</span> <span m='183590'>to go</span> <span m='183740'>home</span> <span m='184020'>and</span> <span m='184110'>relax,</span> <span m='185940'>start</span> <span m='186230'>another</span> <span m='186470'>day,</span> <span m='187170'>another</span> <span m='187350'>morning,</span> <span m='187890'>another</span> <span m='188240'>day,</span> <span m='188670'>and</span> <span m='189860'>back</span> <span m='190050'>to</span> <span m='190480'>daily</span> <span m='190740'>routine.</span> </p>","file":{"id":339101,"video_id":"3063186619001","name":"1746-Charles-p-LetterCarrier2 In-depth","duration":192447,"thumbnail_url":null}});