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OPERATIONS MANAGER: Working In The Health & Wellness Business

About this video 

This operations manager works in health and wellness business. She talks about lessons learned and about managing a team of workers, composing schedules, providing training and responding to client needs.

Degree: Business Administration, Management and Operations - Hospitality Administration/Management
Job Title: Operations Manager
Employer: Earthbody

Job Summary: Retail Store Manager

Job Description

Store managers supervise a retail organization's staff, meet customer needs and plan and coordinate sales, merchandising and budgeting. In order to effectively perform the multitude of tasks required, managers should work well under pressure and with deadlines, and have significant experience in retail business and human resources. They also need strong leadership, interpersonal and multitasking skills.

On-the-Job Training

Limited on-the-job training. Most managers will have worked in retail previously as salespeople.

Quick Facts

Average salary
Average salary
National Statistic Change Location
$20,000 - $60,000
Projected job growth
Projected Job Growth
6 to 10 percent
Typical schedule
Typical schedule
Full-time, Flexible, Long hours
Typical workplace
Typical workplace
Indoor, Office
Personal qualities
Personal Qualities
Leadership ability, People skills, Verbal communication skills, Written communication skills, Detail oriented, Problem solving skills, Teamwork

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='1100'>Hi,</span> <span m='1310'>I'm</span> <span m='1570'>Dana.</span> <span m='2430'>I'm</span> <span m='2890'>the</span> <span m='3020'>Operations</span> <span m='3660'>Manager</span> <span m='4300'>at</span> <span m='4550'>Earthbody</span> <span m='5340'>in</span> <span m='5520'>San</span> <span m='5730'>Francisco.</span> <span m='7520'>And</span> <span m='8109'>my</span> <span m='8370'>day-to-day</span> <span m='9350'>includes</span> <span m='10690'>managing</span> <span m='12140'>a</span> <span m='12260'>team</span> <span m='13060'>of</span> <span m='13230'>about</span> <span m='13380'>a</span> <span m='13670'>dozen--</span> <span m='14040'>there's</span> <span m='14455'>a</span> <span m='14980'>mix</span> <span m='15220'>of</span> <span m='15370'>massage</span> <span m='15740'>therapists,</span> <span m='16600'>aestheticians,</span> <span m='17560'>people</span> <span m='18100'>that</span> <span m='18210'>work</span> <span m='18450'>the</span> <span m='18520'>front</span> <span m='18830'>desk.</span> <span m='20790'>A</span> <span m='20890'>lot</span> <span m='21060'>of</span> <span m='21170'>managing</span> <span m='21720'>schedules,</span> <span m='24210'>responding</span> <span m='24750'>to</span> <span m='25210'>requests</span> <span m='25670'>for</span> <span m='25770'>days</span> <span m='26130'>off,</span> <span m='26560'>taking</span> <span m='26890'>care</span> <span m='27170'>of</span> <span m='27320'>client</span> <span m='27750'>needs,</span> <span m='28260'>responding</span> <span m='28860'>to</span> <span m='30060'>client</span> <span m='30440'>concerns</span> <span m='31210'>or</span> <span m='31310'>client</span> <span m='31650'>issues.</span> <span m='32920'>Also,</span> <span m='33230'>a</span> <span m='33290'>lot</span> <span m='33540'>of</span> <span m='33760'>training</span> <span m='34650'>for</span> <span m='34790'>the</span> <span m='34890'>front</span> <span m='35190'>desk</span> <span m='35870'>and</span> <span m='36310'>moving</span> <span m='36750'>along</span> <span m='36920'>the</span> <span m='37020'>process</span> <span m='37460'>for</span> <span m='37550'>the</span> <span m='37900'>therapists.</span> </p><p><span m='39870'>My</span> <span m='40980'>educational</span> <span m='41550'>path--</span> <span m='41930'>I</span> <span m='42430'>was</span> <span m='42660'>a</span> <span m='42720'>hospitality</span> <span m='43680'>management</span> <span m='44280'>major</span> <span m='45150'>with</span> <span m='45230'>a</span> <span m='45310'>business</span> <span m='46890'>administration</span> <span m='47730'>minor</span> <span m='48600'>at</span> <span m='48860'>San Francisco</span> <span m='49050'>State.</span> <span m='49960'>I</span> <span m='50220'>started</span> <span m='50540'>out</span> <span m='50690'>at a</span> <span m='50850'>junior</span> <span m='51130'>college,</span> <span m='51395'>and</span> <span m='51660'>I</span> <span m='52040'>thought that</span> <span m='52110'>was</span> <span m='52290'>really</span> <span m='52490'>helpful</span> <span m='53110'>to just</span> <span m='53420'>get</span> <span m='53750'>me to</span> <span m='53900'>know</span> <span m='54220'>what</span> <span m='54420'>direction</span> <span m='54830'>I wanted</span> <span m='55020'>to move</span> <span m='55433'>in.</span> <span m='56260'>And</span> <span m='56780'>some things</span> <span m='57220'>that</span> <span m='57470'>I</span> <span m='57550'>wish</span> <span m='57780'>I</span> <span m='57840'>knew</span> <span m='58450'>before</span> <span m='58690'>I</span> <span m='58730'>started</span> <span m='59030'>my</span> <span m='59130'>career--</span> <span m='60110'>I</span> <span m='60300'>wish</span> <span m='60740'>that</span> <span m='60940'>I</span> <span m='61040'>knew</span> <span m='62330'>the</span> <span m='62430'>value</span> <span m='63070'>of</span> <span m='63190'>making</span> <span m='63600'>mistakes,</span> <span m='64739'>and</span> <span m='64930'>that</span> <span m='65340'>making</span> <span m='65630'>a</span> <span m='65680'>mistake</span> <span m='66290'>can</span> <span m='66500'>really</span> <span m='66730'>be</span> <span m='66990'>a</span> <span m='67250'>gift</span> <span m='67680'>in</span> <span m='67860'>a</span> <span m='68260'>way, and</span> <span m='68530'>just</span> <span m='68710'>to</span> <span m='68800'>go</span> <span m='68990'>for</span> <span m='69250'>it.</span> <span m='69370'>And</span> <span m='69770'>that</span> <span m='69920'>success</span> <span m='70380'>isn't</span> <span m='70980'>all</span> <span m='71170'>about</span> <span m='72050'>getting</span> <span m='72390'>where</span> <span m='72750'>I</span> <span m='72940'>think</span> <span m='73230'>I</span> <span m='73280'>need</span> <span m='73480'>to</span> <span m='73540'>be,</span> <span m='73795'>but</span> <span m='74050'>taking</span> <span m='74470'>opportunities</span> <span m='75280'>and</span> <span m='75430'>allowing</span> <span m='75830'>my</span> <span m='75940'>path to</span> <span m='76240'>unfold.</span> </p>","file":{"id":167861,"video_id":"2733352110001","name":"124730138","duration":77533,"thumbnail_url":null}});