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VP MARKETING & OPERATIONS: Everybody Liked My Work Ethic

About this video 

Conrad is the vice president of marketing and operations at AAA Copy and Copy Review Services, which copies medial records and bills for workers' compensation lawsuits. He tells us that he got where he is today, without a high school degree, because of his work ethic. Overtime, his experience and quality of work got him his current position.

Job Title: Vice President of Marketing and Operations
Employer: AAA Copy and Copy Review Services

Job Summary: General and Operations Managers

Job Description

Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.

On-the-Job Training

None

Certification Requirement
Recommended by the Institute of Certified Professional Managers.

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$45,000 - $145,000
Projected job growth
Projected Job Growth
0 to 10 percent
Typical schedule
Typical schedule
Full-time, Long hours
Typical workplace
Typical workplace
Office, Indoor
Personal qualities
Personal Qualities
Detail oriented, Problem solving skills, Written communication skills, Verbal communication skills, Leadership ability, People skills, Public speaking ability, Organizational skills

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='280'>My</span> <span m='400'>name</span> <span m='580'>is</span> <span m='720'>Conrad</span> <span m='1070'>Taylor.</span> <span m='1410'>I'm</span> <span m='1520'>the</span> <span m='1940'>vice</span> <span m='2170'>president</span> <span m='3220'>of</span> <span m='3260'>marketing</span> <span m='3730'>and</span> <span m='3810'>operations</span> <span m='4500'>for</span> <span m='4680'>AAA</span> <span m='5120'>Copy</span> <span m='5680'>and</span> <span m='6000'>Copy</span> <span m='6320'>Review</span> <span m='6610'>Services.</span> <span m='7900'>We</span> <span m='8840'>copy</span> <span m='9220'>medical</span> <span m='9550'>records</span> <span m='11120'>primarily</span> <span m='11730'>for</span> <span m='12020'>workers'</span> <span m='12440'>compensation</span> <span m='13070'>lawsuits.</span> <span m='14510'>And</span> <span m='14800'>we</span> <span m='14930'>do</span> <span m='15300'>copy</span> <span m='15700'>bill</span> <span m='15940'>review</span> <span m='16280'>as</span> <span m='16430'>well.</span> </p><p><span m='17040'>A</span> <span m='17160'>typical</span> <span m='17550'>day</span> <span m='17720'>for</span> <span m='17850'>me</span> <span m='18270'>involves</span> <span m='20560'>supervising</span> <span m='21340'>our</span> <span m='21450'>salespeople</span> <span m='22330'>to</span> <span m='23540'>network</span> <span m='24150'>and</span> <span m='24310'>make</span> <span m='24460'>connections</span> <span m='25120'>with</span> <span m='26426'>professionals</span> <span m='26914'>in the</span> <span m='27402'>workers'</span> <span m='27890'>comp</span> <span m='28378'>industry.</span> <span m='30820'>I</span> <span m='31020'>also</span> <span m='31310'>see</span> <span m='32189'>over</span> <span m='32479'>the</span> <span m='32610'>day-to-day</span> <span m='33120'>operations</span> <span m='33830'>to</span> <span m='33920'>make</span> <span m='34120'>things</span> <span m='34450'>run</span> <span m='34690'>smoothly</span> <span m='35600'>with</span> <span m='35980'>the</span> <span m='36590'>employees.</span> </p><p><span m='38280'>That</span> <span m='38510'>I</span> <span m='38570'>didn't</span> <span m='39240'>graduate</span> <span m='39640'>high</span> <span m='39780'>school,</span> <span m='41010'>it</span> <span m='41420'>was</span> <span m='41540'>very</span> <span m='41750'>difficult</span> <span m='42180'>for</span> <span m='42360'>me.</span> <span m='42840'>So</span> <span m='43700'>I</span> <span m='43790'>was</span> <span m='43920'>looking</span> <span m='44140'>for</span> <span m='44300'>jobs</span> <span m='45200'>through</span> <span m='45310'>temporary</span> <span m='45780'>agencies.</span> <span m='48220'>And</span> <span m='48900'>I</span> <span m='48920'>was</span> <span m='49040'>actually</span> <span m='49430'>looking</span> <span m='49710'>for</span> <span m='50010'>some</span> <span m='50190'>type</span> <span m='50350'>of</span> <span m='50470'>labor</span> <span m='50780'>job,</span> <span m='51510'>working</span> <span m='51870'>in</span> <span m='51950'>a</span> <span m='52010'>warehouse</span> <span m='52510'>or</span> <span m='52600'>something.</span> <span m='54660'>Fortunately</span> <span m='55490'>for</span> <span m='55630'>me</span> <span m='55890'>I</span> <span m='55960'>took</span> <span m='56270'>a</span> <span m='56370'>typing</span> <span m='56760'>class</span> <span m='57630'>in</span> <span m='57760'>high</span> <span m='57950'>school.</span> <span m='58820'>And</span> <span m='62000'>the</span> <span m='62610'>temporary</span> <span m='63050'>agency</span> <span m='63750'>that</span> <span m='63900'>I</span> <span m='63950'>went</span> <span m='64239'>to</span> <span m='66080'>was</span> <span m='66390'>really</span> <span m='66680'>in</span> <span m='66740'>need</span> <span m='67490'>of</span> <span m='67860'>data</span> <span m='68110'>entry</span> <span m='68400'>clerks.</span> </p><p><span m='71090'>And</span> <span m='71620'>I</span> <span m='71730'>took</span> <span m='71960'>the</span> <span m='72080'>test</span> <span m='73200'>doing</span> <span m='73740'>the</span> <span m='74160'>two-finger</span> <span m='74640'>way</span> <span m='74930'>even</span> <span m='75140'>though</span> <span m='75260'>I</span> <span m='75350'>knew</span> <span m='75560'>how</span> <span m='75830'>to</span> <span m='76770'>type</span> <span m='76950'>properly</span> <span m='78150'>because</span> <span m='78520'>it</span> <span m='78580'>was</span> <span m='78750'>faster</span> <span m='79075'>for me</span> <span m='79400'>to do</span> <span m='79680'>that at</span> <span m='79960'>the time.</span> <span m='80450'>So</span> <span m='80960'>apparently</span> <span m='81340'>I</span> <span m='81390'>was</span> <span m='81550'>fast</span> <span m='81830'>enough,</span> <span m='82600'>and</span> <span m='82740'>I</span> <span m='82780'>got</span> <span m='82980'>the</span> <span m='83370'>temporary</span> <span m='83750'>job</span> <span m='84010'>at the</span> <span m='84150'>Registrar</span> <span m='84410'>of</span> <span m='84670'>Voters.</span> <span m='85930'>And</span> <span m='86850'>since</span> <span m='87100'>I</span> <span m='87160'>knew</span> <span m='87400'>how</span> <span m='87510'>to</span> <span m='87620'>type</span> <span m='87850'>that</span> <span m='88000'>way,</span> <span m='88220'>I</span> <span m='89035'>retaught</span> <span m='89680'>myself</span> <span m='90360'>how</span> <span m='90530'>to</span> <span m='90630'>type.</span> <span m='92372'>And</span> <span m='93300'>it</span> <span m='93750'>was</span> <span m='93850'>a</span> <span m='93900'>great</span> <span m='94110'>opportunity</span> <span m='94690'>for</span> <span m='95170'>me.</span> </p><p><span m='98180'>That</span> <span m='98300'>job</span> <span m='98610'>ended,</span> <span m='99330'>and</span> <span m='99740'>I</span> <span m='99770'>went</span> <span m='99970'>to</span> <span m='100060'>another</span> <span m='100340'>temporary</span> <span m='100720'>agency.</span> <span m='101260'>And</span> <span m='101695'>they</span> <span m='102130'>got</span> <span m='102565'>me</span> <span m='104310'>a</span> <span m='104430'>job</span> <span m='104820'>as</span> <span m='104950'>a</span> <span m='105000'>file</span> <span m='105320'>clerk</span> <span m='105910'>at</span> <span m='106190'>Highlands</span> <span m='106600'>Insurance</span> <span m='107000'>Company.</span> <span m='108760'>I</span> <span m='109450'>had</span> <span m='109620'>long</span> <span m='109850'>hair,</span> <span m='110480'>and</span> <span m='111850'>I</span> <span m='111970'>had</span> <span m='112060'>to</span> <span m='112130'>cut</span> <span m='112310'>my</span> <span m='112410'>hair</span> <span m='112620'>for</span> <span m='112720'>that</span> <span m='112900'>job,</span> <span m='113480'>which</span> <span m='113670'>I</span> <span m='113730'>did,</span> <span m='114250'>because</span> <span m='114590'>I</span> <span m='115260'>was</span> <span m='115450'>newly</span> <span m='115750'>married</span> <span m='116160'>and</span> <span m='116260'>had</span> <span m='116450'>a</span> <span m='116810'>young</span> <span m='117580'>child.</span> <span m='120360'>And</span> <span m='120950'>while</span> <span m='121320'>I was</span> <span m='121820'>at</span> <span m='122320'>Highlands</span> <span m='122660'>Insurance</span> <span m='123040'>Company,</span> <span m='123690'>everybody</span> <span m='124270'>liked</span> <span m='124540'>my</span> <span m='124640'>work</span> <span m='124910'>ethic.</span> <span m='125860'>I</span> <span m='125970'>worked</span> <span m='126270'>really</span> <span m='126480'>hard</span> <span m='127730'>and</span> <span m='128320'>tried</span> <span m='128509'>to</span> <span m='128620'>do</span> <span m='128789'>a</span> <span m='128810'>really</span> <span m='129050'>good</span> <span m='129220'>job.</span> </p><p><span m='130080'>So</span> <span m='130310'>people</span> <span m='130600'>mentored</span> <span m='131000'>me</span> <span m='131550'>and</span> <span m='132130'>suggested</span> <span m='132680'>that</span> <span m='132810'>I</span> <span m='132870'>take</span> <span m='134130'>classes</span> <span m='134640'>with</span> <span m='134950'>Insurance</span> <span m='135420'>Education</span> <span m='135520'>Association,</span> <span m='137460'>which</span> <span m='137840'>I</span> <span m='137910'>did.</span> <span m='138550'>And</span> <span m='138790'>I</span> <span m='138840'>passed</span> <span m='139120'>those</span> <span m='139320'>courses</span> <span m='139920'>with</span> <span m='140150'>A's.</span> <span m='140800'>I</span> <span m='141510'>was</span> <span m='141950'>much</span> <span m='142190'>more</span> <span m='142320'>highly</span> <span m='142600'>motivated</span> <span m='142910'>than</span> <span m='143220'>I</span> <span m='143300'>was</span> <span m='143540'>in</span> <span m='143610'>high</span> <span m='143790'>school.</span> <span m='147160'>It</span> <span m='147310'>led</span> <span m='147540'>to</span> <span m='147690'>a</span> <span m='147750'>job</span> <span m='148020'>interview</span> <span m='148430'>as</span> <span m='148570'>a</span> <span m='148620'>claims</span> <span m='148930'>assistant</span> <span m='150000'>with</span> <span m='150580'>Pacific Rim</span> <span m='151000'>Assurance</span> <span m='151530'>Company.</span> </p><p><span m='152700'>I</span> <span m='152780'>worked</span> <span m='153040'>as</span> <span m='153140'>a</span> <span m='154350'>file</span> <span m='154560'>clerk</span> <span m='154810'>for</span> <span m='155020'>approximately</span> <span m='155650'>nine</span> <span m='155880'>months,</span> <span m='156120'>and I</span> <span m='156260'>got</span> <span m='156400'>a</span> <span m='156450'>claims</span> <span m='156980'>assistant</span> <span m='157380'>position.</span> <span m='158250'>And</span> <span m='158430'>then</span> <span m='158590'>I</span> <span m='158670'>did</span> <span m='158880'>that</span> <span m='159060'>job</span> <span m='159320'>for</span> <span m='159450'>about</span> <span m='159680'>a</span> <span m='159710'>year.</span> <span m='160360'>And</span> <span m='160640'>I</span> <span m='160670'>was</span> <span m='160830'>a</span> <span m='160910'>claims</span> <span m='161230'>adjuster</span> <span m='162640'>by</span> <span m='162730'>the</span> <span m='162850'>time</span> <span m='163080'>I</span> <span m='163120'>was</span> <span m='163270'>the</span> <span m='163360'>age</span> <span m='163610'>of</span> <span m='163700'>23.</span> <span m='165910'>Again,</span> <span m='166470'>it</span> <span m='166780'>was</span> <span m='168090'>work</span> <span m='168520'>ethic,</span> <span m='168960'>my</span> <span m='169330'>quality</span> <span m='169840'>of</span> <span m='169940'>work.</span> </p><p><span m='171320'>I</span> <span m='171350'>got</span> <span m='171580'>talking</span> <span m='171850'>to</span> <span m='171990'>an</span> <span m='172080'>attorney,</span> <span m='173350'>and</span> <span m='173760'>he</span> <span m='173950'>hired</span> <span m='174310'>me</span> <span m='174510'>as</span> <span m='174670'>a</span> <span m='174720'>paralegal.</span> <span m='176380'>And</span> <span m='176910'>I</span> <span m='176970'>stayed with</span> <span m='177390'>that firm</span> <span m='177920'>for</span> <span m='178100'>15</span> <span m='178530'>years.</span> <span m='181460'>And</span> <span m='181770'>then</span> <span m='181950'>I</span> <span m='181990'>was</span> <span m='182210'>offered</span> <span m='182570'>a</span> <span m='182630'>job</span> <span m='184130'>with</span> <span m='184300'>someone</span> <span m='184590'>I</span> <span m='184660'>knew</span> <span m='184880'>from</span> <span m='185020'>Pacific</span> <span m='185520'>Rim,</span> <span m='186040'>and</span> <span m='186960'>we</span> <span m='187080'>were</span> <span m='187180'>friends</span> <span m='187480'>for</span> <span m='187610'>approximately</span> <span m='188190'>20</span> <span m='188500'>years.</span> <span m='189510'>And</span> <span m='189700'>he</span> <span m='189840'>offered</span> <span m='190090'>me</span> <span m='190220'>this</span> <span m='190410'>job</span> <span m='190680'>as</span> <span m='190800'>a</span> <span m='190840'>vice</span> <span m='191100'>president.</span> </p><p><span m='193010'>What</span> <span m='193200'>I</span> <span m='193290'>wish</span> <span m='193540'>I</span> <span m='193600'>knew</span> <span m='193800'>when</span> <span m='193940'>I</span> <span m='193980'>was</span> <span m='194140'>younger</span> <span m='194880'>is</span> <span m='195310'>that</span> <span m='197460'>your</span> <span m='197600'>parents</span> <span m='197940'>are</span> <span m='198010'>smarter</span> <span m='198390'>than</span> <span m='199030'>you</span> <span m='199160'>think</span> <span m='199613'>they are.</span> <span m='200520'>When</span> <span m='200790'>I</span> <span m='200900'>was</span> <span m='201295'>a</span> <span m='201690'>young</span> <span m='202020'>adult,</span> <span m='203930'>I</span> <span m='204020'>thought</span> <span m='204230'>I</span> <span m='204340'>knew</span> <span m='204480'>everything.</span> <span m='205150'>I</span> <span m='205290'>was</span> <span m='205410'>a</span> <span m='205460'>very</span> <span m='205710'>smart</span> <span m='206060'>guy.</span> <span m='208100'>But</span> <span m='208810'>no</span> <span m='208880'>matter</span> <span m='209070'>how</span> <span m='209250'>smart</span> <span m='209560'>you</span> <span m='209720'>are,</span> <span m='210680'>experience</span> <span m='211480'>trumps</span> <span m='211860'>intelligence</span> <span m='212480'>every</span> <span m='212700'>time.</span> </p><p><span m='215210'>Your</span> <span m='215390'>parents</span> <span m='215720'>may</span> <span m='215840'>seem</span> <span m='216290'>like</span> <span m='216480'>they're</span> <span m='216650'>out</span> <span m='216810'>of</span> <span m='216890'>touch,</span> <span m='218180'>but</span> <span m='218540'>they</span> <span m='218880'>were</span> <span m='219070'>where</span> <span m='219310'>you</span> <span m='219880'>were.</span> <span m='220150'>They</span> <span m='220420'>did</span> <span m='220670'>what</span> <span m='220820'>you</span> <span m='221020'>did.</span> <span m='222898'>And</span> <span m='224170'>although</span> <span m='224490'>it</span> <span m='224680'>may</span> <span m='224840'>not</span> <span m='225090'>seem</span> <span m='225320'>like</span> <span m='225800'>it,</span> <span m='226280'>your</span> <span m='226420'>parents</span> <span m='227030'>love</span> <span m='227260'>you</span> <span m='227350'>very</span> <span m='227590'>much,</span> <span m='228640'>and</span> <span m='229140'>they</span> <span m='229240'>wish</span> <span m='229530'>the</span> <span m='229630'>best</span> <span m='229890'>for</span> <span m='230060'>you.</span> <span m='232780'>That's</span> <span m='232980'>the</span> <span m='233030'>bottom</span> <span m='233290'>line.</span> </p>","file":{"id":350833,"video_id":"3183707162001","name":"1946-Conrad-VPMarketingOperations1","duration":233756,"thumbnail_url":null}});