Tags:

PAWN SHOP ASSISTANT MANAGER: Handle People With Patience And An Open Heart

About this video 

Danelle is an assistant manager at a pawn shop. A psychology major in school, she finds this job interesting because of all the different people and situations that she comes across. She tells us that she has to handle the people who come in with patience and an open heart because they are experiencing difficult times.

Degree: Psychology
Job Title: Pawn Shop Assistant Manager

Job Summary: Retail Store Manager

Job Description

Store managers supervise a retail organization's staff, meet customer needs and plan and coordinate sales, merchandising and budgeting. In order to effectively perform the multitude of tasks required, managers should work well under pressure and with deadlines, and have significant experience in retail business and human resources. They also need strong leadership, interpersonal and multitasking skills.

On-the-Job Training

Limited on-the-job training. Most managers will have worked in retail previously as salespeople.

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$20,000 - $60,000
Projected job growth
Projected Job Growth
6 to 10 percent
Typical schedule
Typical schedule
Full-time, Flexible, Long hours
Typical workplace
Typical workplace
Indoor, Office
Personal qualities
Personal Qualities
Leadership ability, People skills, Verbal communication skills, Written communication skills, Detail oriented, Problem solving skills, Teamwork
P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='290'>My</span> <span m='450'>current</span> <span m='830'>job</span> <span m='1200'>is</span> <span m='1430'>assistant</span> <span m='2009'>manager</span> <span m='2640'>at</span> <span m='2840'>a</span> <span m='3110'>pawn</span> <span m='3420'>broker.</span> <span m='3715'>It's a</span> <span m='4010'>pawn</span> <span m='4320'>shop.</span> <span m='5210'>A</span> <span m='5400'>typical</span> <span m='5850'>day--</span> <span m='6370'>pretty</span> <span m='6610'>much,</span> <span m='6900'>a</span> <span m='6950'>customer</span> <span m='7380'>comes</span> <span m='7660'>in,</span> <span m='7970'>they're a</span> <span m='8140'>little</span> <span m='8360'>short</span> <span m='8660'>on</span> <span m='8820'>cash,</span> <span m='9360'>and</span> <span m='9580'>we</span> <span m='9690'>just</span> <span m='9860'>help</span> <span m='10040'>them</span> <span m='10200'>out</span> <span m='10450'>until</span> <span m='11210'>their</span> <span m='11330'>next</span> <span m='11610'>paycheck.</span> </p><p><span m='12510'>So</span> <span m='12940'>you</span> <span m='13100'>bring</span> <span m='13360'>in</span> <span m='13440'>collateral,</span> <span m='14430'>meaning</span> <span m='15830'>you</span> <span m='15950'>bring</span> <span m='16120'>in</span> <span m='16190'>an</span> <span m='16320'>item</span> <span m='16850'>that</span> <span m='18050'>can</span> <span m='18180'>be</span> <span m='18290'>appraised</span> <span m='19100'>and</span> <span m='19220'>is</span> <span m='19320'>worth</span> <span m='19550'>something,</span> <span m='20130'>and</span> <span m='20340'>we</span> <span m='20480'>actually</span> <span m='20740'>give</span> <span m='20900'>you</span> <span m='21030'>loan</span> <span m='21430'>on it.</span> <span m='21840'>And</span> <span m='22160'>you</span> <span m='22390'>come</span> <span m='22600'>back</span> <span m='22860'>within</span> <span m='23170'>four</span> <span m='23400'>months</span> <span m='23830'>and</span> <span m='23970'>you</span> <span m='24050'>pay</span> <span m='24230'>interest</span> <span m='24600'>and</span> <span m='24680'>fees and</span> <span m='25180'>you</span> <span m='25310'>take</span> <span m='25560'>your</span> <span m='25700'>item</span> <span m='26070'>home</span> <span m='26290'>with</span> <span m='26460'>you.</span> </p><p><span m='27310'>We</span> <span m='27430'>get</span> <span m='27730'>jewelry,</span> <span m='29010'>electronics--</span> <span m='30150'>anything</span> <span m='30740'>that</span> <span m='31180'>basically</span> <span m='31710'>has</span> <span m='31950'>value</span> <span m='32439'>to</span> <span m='32670'>it,</span> <span m='32790'>that's</span> <span m='33010'>what</span> <span m='33140'>we</span> <span m='33290'>get</span> <span m='33690'>here at the</span> <span m='34000'>pawn</span> <span m='34440'>shop.</span> </p><p><span m='34880'>I was</span> <span m='35120'>going</span> <span m='35540'>to</span> <span m='35620'>school</span> <span m='36290'>and</span> <span m='36530'>I</span> <span m='36650'>just</span> <span m='37000'>came</span> <span m='37260'>across</span> <span m='37780'>an</span> <span m='37950'>ad</span> <span m='38390'>saying</span> <span m='38800'>that</span> <span m='39030'>they</span> <span m='39150'>were</span> <span m='39300'>looking</span> <span m='39630'>for</span> <span m='40120'>pawn</span> <span m='40370'>brokers,</span> <span m='40860'>and</span> <span m='40950'>I'm</span> <span m='41020'>not</span> <span m='41190'>even</span> <span m='41370'>a pawn</span> <span m='41730'>broker,</span> <span m='42190'>but</span> <span m='42330'>I've</span> <span m='42450'>seen</span> <span m='42700'>retail,</span> <span m='43610'>so</span> <span m='44110'>I</span> <span m='44210'>went</span> <span m='44420'>ahead and</span> <span m='44760'>applied</span> <span m='45430'>and</span> <span m='45540'>I've</span> <span m='45620'>been</span> <span m='45750'>here</span> <span m='45880'>for</span> <span m='46000'>three</span> <span m='46260'>years.</span> <span m='47030'>And</span> <span m='47860'>it's</span> <span m='48150'>interesting.</span> <span m='48950'>I</span> <span m='49090'>like</span> <span m='49380'>dealing</span> <span m='49620'>with</span> <span m='49780'>people.</span> <span m='50610'>I'm</span> <span m='50710'>want</span> <span m='50820'>to</span> <span m='50860'>be</span> <span m='52070'>a</span> <span m='52210'>psych--</span> <span m='53240'>my</span> <span m='53370'>field</span> <span m='53600'>is</span> <span m='53650'>psychology.</span> <span m='54670'>So</span> <span m='55210'>I</span> <span m='55300'>like</span> <span m='55740'>interacting</span> <span m='56150'>with</span> <span m='56350'>people.</span> <span m='56670'>That's</span> <span m='56760'>why</span> <span m='56860'>I</span> <span m='56940'>picked</span> <span m='57170'>the</span> <span m='57260'>job,</span> <span m='57640'>so</span> <span m='57910'>I</span> <span m='58030'>help</span> <span m='58270'>people</span> <span m='58600'>out</span> <span m='59030'>every</span> <span m='59230'>day.</span> </p><p><span m='59760'>I</span> <span m='59870'>guess</span> <span m='61560'>different</span> <span m='61880'>situations</span> <span m='62430'>that</span> <span m='62590'>people</span> <span m='62890'>have--</span> <span m='63300'>like</span> <span m='63530'>some</span> <span m='63740'>people</span> <span m='64200'>are</span> <span m='64989'>going</span> <span m='65300'>through a</span> <span m='65550'>lot.</span> <span m='66250'>And</span> <span m='67320'>some</span> <span m='67620'>people</span> <span m='67830'>come</span> <span m='68000'>in</span> <span m='68070'>here</span> <span m='68230'>with</span> <span m='68400'>rings,</span> <span m='68840'>like they're</span> <span m='69170'>going</span> <span m='69370'>through</span> <span m='69580'>a</span> <span m='69720'>divorce</span> <span m='70150'>or</span> <span m='71380'>just</span> <span m='71710'>different</span> <span m='72070'>situations</span> <span m='72870'>that</span> <span m='73010'>I</span> <span m='73100'>never</span> <span m='74230'>really</span> <span m='74550'>experienced.</span> <span m='75320'>And</span> <span m='75500'>I</span> <span m='75540'>started</span> <span m='75840'>working</span> <span m='76280'>here</span> <span m='76630'>and</span> <span m='76840'>I</span> <span m='76910'>now</span> <span m='77150'>understand.</span> </p><p><span m='78640'>You</span> <span m='78780'>definitely</span> <span m='79190'>need</span> <span m='79410'>patience.</span> <span m='79910'>You</span> <span m='80010'>deal</span> <span m='80240'>with</span> <span m='80410'>different</span> <span m='82650'>scenarios</span> <span m='83130'>all</span> <span m='83300'>the</span> <span m='83390'>time,</span> <span m='83990'>so</span> <span m='85030'>just</span> <span m='85450'>have</span> <span m='85640'>patience.</span> <span m='86210'>And</span> <span m='87350'>just</span> <span m='87600'>have</span> <span m='87800'>a</span> <span m='88030'>open</span> <span m='88310'>heart</span> <span m='88640'>too,</span> <span m='89570'>because</span> <span m='89860'>there's</span> <span m='89920'>a lot</span> <span m='90090'>of</span> <span m='90130'>people</span> <span m='90360'>are</span> <span m='90680'>experiencing</span> <span m='92590'>difficult</span> <span m='92990'>times.</span> <span m='93280'>That's</span> <span m='93450'>why</span> <span m='93580'>they</span> <span m='93700'>come</span> <span m='93910'>here.</span> <span m='94080'>Nobody</span> <span m='94420'>comes</span> <span m='94720'>here</span> <span m='95400'>for</span> <span m='95530'>the</span> <span m='95640'>fun</span> <span m='96020'>of</span> <span m='96120'>it.</span> <span m='96520'>They</span> <span m='96670'>just</span> <span m='96890'>come</span> <span m='97220'>because</span> <span m='97600'>they</span> <span m='97940'>need</span> <span m='98110'>help.</span> <span m='98610'>So</span> <span m='98790'>you</span> <span m='98860'>just</span> <span m='99010'>have</span> <span m='99130'>to</span> <span m='99200'>have</span> <span m='99350'>patience</span> <span m='99810'>with</span> <span m='99970'>everyone.</span> </p>","file":{"id":356129,"video_id":"3203514904001","name":"2000-Danelle-p-PawnShopAss.Manager","duration":101031,"thumbnail_url":null}});