PathSource - SENIOR SALES ENGINEER: Understanding The Customer's Needs and Providing A Solution

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SENIOR SALES ENGINEER: Understanding The Customer's Needs and Providing A Solution

About this video

Adrian, a Senior Sales Engineer, explains what his job consists of, what a typical day looks like for him and what his career path was like. What Adrian knows now is that the majority of his customers all came from humble beginnings just like him and the exposure to their backgrounds has helped him be who is today, and he loves that.

Degree: Computer Science

Job Title: Senior Sales Engineer

Job Summary: Sales Engineers

Job Description

Sales engineers sell complex scientific and technological products or services to businesses. They must have extensive knowledge of the products' parts and functions and must understand the scientific processes that make these products work.

Sales engineers typically do the following:

-Prepare and deliver technical presentations that explain products or services to customers and prospective customers.
-Confer with customers and engineers to assess equipment needs and to determine system requirements.
-Collaborate with sales teams to understand customer requirements and provide sales support.
-Secure and renew orders and arrange delivery.
-Plan and modify products to meet customer needs.
-Help clients solve problems with installed equipment.
-Recommend improved materials or machinery to customers, showing how changes will lower costs or increase production.
-Help in researching and developing new products.

On-the-Job Training

Mentorship under a more senior sales engineer is common.

Quick Facts

Average salary

National Statistic Change Location

Confirm

$50,000 - $145,000

Projected Job Growth

12 to 16 percent

Typical schedule

Full-time

Typical workplace

Indoor, Office

Personal Qualities

People skills, Problem solving skills, Technical skills, Analytical skills, Detail oriented, Mathematical skills, Networking, Verbal communication skills

Educational Path

Education Requirement

Associate degree
Bachelor's degree

Recommended Education Degree

Associate degree
Bachelor's degree
Master's degree

Recommended Majors

Sales and Marketing
Engineering
Science & Technology

Related Careers

Aerospace Engineers
Computer Hardware Engineers
Electrical and Electronics Engineers
Industrial Engineers
Insurance Sales Agents
Mechanical Engineers
Purchasing Managers
Buyers
and Purchasing Agents
Securities
Commodities
and Financial Services Sales Agents
Wholesale and Manufacturing Sales Representatives

View Detailed Career Data

PathSource provides free English transcriptions for each of our informational interviews on video which will appear here after you have signed in. Our advanced transcriptions are highly interactive. They scroll down automatically as the video plays and users can jump to a specific part of the video by clicking on any word in the transcript.

For a small fee, we offer transcriptions in different languages, making PathSource a great tool for English Language Learners. This feature is currently available for customers in the education field only.

Please contact us at support@pathsoruce.com if you have any questions or would like to get a price quote for advanced transcripts offered in a second language.

P3.instances[0].transcript.parse_transcript_data({"transcript":"My current job is a senior sales engineer. So a senior sales engineer essentially works with the sales account team to work with our prospects to actually understand the requirements, their business pain points. And essentially understand what problems they're going with so we can provide them with a solution of something that we sell. So a typical day for me is essentially remotely talking to people first and foremost via conference calls, or via WebEx technology which allows our customers to look at my desktop while I work from home. And then essentially, we identify their pain points and we understand that our solution works for them. We then set up an on-site meeting. So again, typical day for me would be probably talking to about three to four customers, various levels, from the end users, engineers, all the way up to director and C level executives-- CIO, CEO, and so forth. I got here first and foremost by going to Hampton University located in Virginia, so HBCU. I like to say that's the best black college there is in the United States. But essentially I majored in computer science, which has a technical background in software engineering-- that's pretty much what developers go through. So I actually never developed code. But shortly after school I worked for a small security startup in Atlanta, Georgia, called SpyDynamics, and we got acquired by HP in 2007. That's essentially where I got to where I am today. So what I didn't know before that I know now is that the majority of the customers I speak to in these large buildings, these large companies, is that they all came from humble beginnings like I did. And while I thought that I was at a disadvantage coming out of Brooklyn, New York, the reality is, though there are not many people that look like me as far as my customers go, essentially they all have humble beginnings, ironically, and we all got here through various different ways. So exposure, just understanding their background, is probably what set me to who I am today, and I love that. ","file":{"id":364291,"video_id":"3268800270001","name":"2174-Adrian-p-SeniorSalesEngineer","duration":105164,"thumbnail_url":null}});