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DIRECTOR OF ENTERPRISE PRACTICE: Helping Businesses Protect From Cyber Theft

About this video 

Holly, a Director of Enterprise at a high tech security firm, shares what her job entails and what a typical day looks, what her career path was and what she knows now about her career. Realizing that you are part of the solution changes the perspective you bring into any job.

Degree: Broadcasting
Job Title: Director of Enterprise Practice

Job Summary: Computer Support Specialists

Job Description

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called technical support specialists, support information technology (IT) employees within their organization. Others, called help-desk technicians, assist non-IT users who are having computer problems.

On-the-Job Training

Moderate-term on-the-job training

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$30,000 - $80,000
Projected job growth
Projected Job Growth
10 to 20 percent
Typical schedule
Typical schedule
Full-time
Typical workplace
Typical workplace
Travel, Hospital / Clinic, Indoor, Office
Personal qualities
Personal Qualities
Problem solving skills, Public speaking ability, Verbal communication skills, Written communication skills

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='720'>Currently,</span> <span m='1100'>I'm</span> <span m='1210'>the</span> <span m='1300'>director</span> <span m='1730'>of</span> <span m='1820'>Enterprise</span> <span m='2360'>Practice</span> <span m='3080'>for</span> <span m='3500'>Syntek</span> <span m='3930'>Global,</span> <span m='4430'>which is</span> <span m='4580'>a</span> <span m='4920'>cyber</span> <span m='5190'>security</span> <span m='5680'>firm</span> <span m='6050'>based</span> <span m='6440'>in</span> <span m='6740'>San</span> <span m='6860'>Diego,</span> <span m='7130'>California.</span> <span m='7670'>Well,</span> <span m='8060'>a</span> <span m='8160'>typical</span> <span m='8670'>day</span> <span m='9070'>in</span> <span m='9180'>a</span> <span m='9240'>life</span> <span m='9640'>of</span> <span m='9760'>a</span> <span m='9870'>Syntekian,</span> <span m='10850'>as</span> <span m='11040'>we</span> <span m='11180'>call</span> <span m='11460'>ourselves,</span> <span m='12590'>generally</span> <span m='13100'>includes</span> <span m='14090'>dealing</span> <span m='14510'>with</span> <span m='14780'>small</span> <span m='15070'>businesses,</span> <span m='16320'>utility</span> <span m='16910'>companies,</span> <span m='18090'>universities,</span> <span m='19200'>and</span> <span m='19550'>school</span> <span m='19890'>districts</span> <span m='20460'>that</span> <span m='20680'>are</span> <span m='21370'>trying</span> <span m='21680'>to</span> <span m='21760'>respond</span> <span m='22300'>effectively</span> <span m='23000'>to</span> <span m='23630'>cyber</span> <span m='24060'>theft,</span> <span m='25150'>to</span> <span m='25420'>cyber</span> <span m='25750'>security</span> <span m='26200'>issues.</span> </p><p><span m='26760'>We're</span> <span m='26900'>seeing</span> <span m='27300'>it</span> <span m='27460'>pretty</span> <span m='27750'>prevalently</span> <span m='28930'>in</span> <span m='29350'>the</span> <span m='29410'>media,</span> <span m='29970'>whether</span> <span m='30290'>it's</span> <span m='30450'>Target</span> <span m='31510'>taking</span> <span m='31880'>some</span> <span m='32070'>of</span> <span m='32130'>the</span> <span m='33230'>credit</span> <span m='33480'>card</span> <span m='34330'>data,</span> <span m='35560'>whether</span> <span m='35870'>it's</span> <span m='36030'>Neiman</span> <span m='36330'>Marcus,</span> <span m='37320'>whether</span> <span m='37800'>it</span> <span m='38000'>the</span> <span m='38260'>National</span> <span m='38760'>Security</span> <span m='39190'>Administration.</span> <span m='40440'>It's</span> <span m='40630'>really</span> <span m='40890'>mainstream,</span> <span m='41720'>where</span> <span m='41970'>cyber</span> <span m='42300'>security,</span> <span m='42830'>cyber</span> <span m='43280'>criminals,</span> <span m='43770'>as</span> <span m='43900'>they're</span> <span m='44100'>called,</span> <span m='44560'>the</span> <span m='44690'>cyber</span> <span m='45100'>ninjas,</span> <span m='46370'>the</span> <span m='46450'>black</span> <span m='46760'>market</span> <span m='47070'>economy</span> <span m='47630'>is</span> <span m='47770'>growing</span> <span m='48950'>every</span> <span m='49240'>day.</span> </p><p><span m='50030'>And</span> <span m='50220'>so</span> <span m='50400'>small</span> <span m='50710'>businesses</span> <span m='51420'>and</span> <span m='51530'>large</span> <span m='51790'>businesses</span> <span m='52280'>are</span> <span m='52730'>really</span> <span m='53460'>grasping</span> <span m='54160'>with</span> <span m='54420'>how</span> <span m='54740'>they</span> <span m='54910'>respond</span> <span m='55310'>and</span> <span m='55710'>how</span> <span m='56050'>can they</span> <span m='56460'>clean up</span> <span m='56570'>the</span> <span m='56720'>mess</span> <span m='57520'>when</span> <span m='57690'>their</span> <span m='57860'>brand</span> <span m='58570'>has</span> <span m='58690'>been</span> <span m='58790'>attacked,</span> <span m='59550'>when</span> <span m='60140'>their</span> <span m='60350'>data</span> <span m='60670'>information</span> <span m='61400'>has</span> <span m='61730'>been</span> <span m='62100'>confiscated,</span> <span m='63380'>and</span> <span m='63510'>how</span> <span m='63740'>they</span> <span m='63880'>recover.</span> <span m='64420'>How do</span> <span m='64690'>they</span> <span m='64790'>recover</span> <span m='65560'>in</span> <span m='65650'>the</span> <span m='65730'>marketplace?</span> <span m='66650'>How</span> <span m='66800'>do</span> <span m='66880'>they</span> <span m='67190'>recover</span> <span m='67710'>that</span> <span m='67940'>trust</span> <span m='68460'>with</span> <span m='68600'>their</span> <span m='68730'>customers?</span> <span m='70020'>And</span> <span m='70340'>how</span> <span m='70540'>they</span> <span m='70920'>teach</span> <span m='71340'>their</span> <span m='72040'>users</span> <span m='72720'>inside</span> <span m='73370'>the</span> <span m='73490'>company</span> <span m='74290'>to</span> <span m='74430'>be</span> <span m='74610'>better</span> <span m='75460'>keepers</span> <span m='76130'>of</span> <span m='76460'>this</span> <span m='76700'>very</span> <span m='76920'>classic</span> <span m='78346'>information</span> <span m='78880'>breach?</span> </p><p><span m='79410'>So</span> <span m='79650'>I</span> <span m='79800'>started</span> <span m='80320'>my</span> <span m='81140'>career</span> <span m='81710'>originally</span> <span m='82260'>as</span> <span m='82500'>a</span> <span m='82710'>TV</span> <span m='83040'>reporter,</span> <span m='84380'>right</span> <span m='84620'>out</span> <span m='84750'>of</span> <span m='84820'>college.</span> <span m='85340'>I</span> <span m='85520'>wanted</span> <span m='85830'>to</span> <span m='85930'>be</span> <span m='86070'>the</span> <span m='86170'>one</span> <span m='86600'>to</span> <span m='87330'>communicate</span> <span m='87585'>the</span> <span m='87840'>news</span> <span m='88440'>and</span> <span m='88910'>bring</span> <span m='89150'>people</span> <span m='89510'>up</span> <span m='89590'>to</span> <span m='89670'>speed</span> <span m='90040'>on</span> <span m='90120'>what</span> <span m='90270'>was</span> <span m='90400'>happening,</span> <span m='90840'>why</span> <span m='91100'>it was</span> <span m='91290'>happening,</span> <span m='92750'>and</span> <span m='92890'>where</span> <span m='93180'>it was</span> <span m='93270'>happening.</span> <span m='94740'>That</span> <span m='94950'>was</span> <span m='95390'>kind of</span> <span m='95830'>an</span> <span m='95880'>interesting</span> <span m='97070'>career</span> <span m='97350'>path</span> <span m='97680'>for</span> <span m='97780'>me,</span> <span m='98070'>because</span> <span m='99200'>it</span> <span m='99250'>doesn't</span> <span m='99520'>afford</span> <span m='99960'>a</span> <span m='100020'>lot</span> <span m='100240'>of</span> <span m='100310'>flexibility.</span> <span m='101720'>People</span> <span m='102040'>expect</span> <span m='102470'>the</span> <span m='102590'>news</span> <span m='103160'>right at</span> <span m='103510'>8</span> <span m='103670'>o'clock</span> <span m='103970'>in</span> <span m='104040'>the</span> <span m='104100'>morning,</span> <span m='104500'>right</span> <span m='104770'>at</span> <span m='104930'>noon,</span> <span m='105330'>right</span> <span m='105590'>at</span> <span m='105700'>dinner</span> <span m='105960'>time.</span> <span m='106790'>And</span> <span m='106990'>so</span> <span m='107210'>as</span> <span m='107350'>I</span> <span m='107460'>grew</span> <span m='107740'>up</span> <span m='108100'>out</span> <span m='108290'>of</span> <span m='108390'>college,</span> <span m='109010'>I</span> <span m='109120'>found</span> <span m='109500'>that</span> <span m='109590'>I</span> <span m='109650'>needed</span> <span m='109920'>to</span> <span m='110010'>find</span> <span m='110270'>something</span> <span m='110530'>a</span> <span m='110590'>little</span> <span m='110780'>bit</span> <span m='110890'>more</span> <span m='111090'>consistent</span> <span m='111620'>with</span> <span m='111800'>my</span> <span m='111930'>lifestyle.</span> </p><p><span m='112830'>So</span> <span m='113140'>then</span> <span m='113790'>I</span> <span m='114210'>transferred</span> <span m='114730'>over</span> <span m='115030'>into</span> <span m='115810'>politics,</span> <span m='117260'>and</span> <span m='117770'>I</span> <span m='117880'>became</span> <span m='118290'>a</span> <span m='118350'>lobbyist</span> <span m='118950'>up</span> <span m='119090'>on</span> <span m='119230'>Capitol</span> <span m='119680'>Hill,</span> <span m='120570'>and</span> <span m='120960'>tried</span> <span m='121240'>to</span> <span m='121350'>influence</span> <span m='122330'>what</span> <span m='122530'>we</span> <span m='122640'>call</span> <span m='122890'>special</span> <span m='123420'>interests</span> <span m='124240'>on</span> <span m='124410'>behalf</span> <span m='124740'>of</span> <span m='124890'>private</span> <span m='125160'>industry</span> <span m='126180'>with</span> <span m='127110'>all of</span> <span m='127320'>those</span> <span m='127460'>very</span> <span m='127820'>interesting</span> <span m='128320'>casts</span> <span m='128639'>of</span> <span m='128740'>characters</span> <span m='129380'>called</span> <span m='129610'>congressmen</span> <span m='129995'>and</span> <span m='130380'>US</span> <span m='130710'>senators.</span> </p><p><span m='131530'>So</span> <span m='131810'>after</span> <span m='132090'>10</span> <span m='132350'>years</span> <span m='132670'>working</span> <span m='132970'>on</span> <span m='133090'>the</span> <span m='133170'>Hill,</span> <span m='133440'>I</span> <span m='133520'>decided,</span> <span m='134680'>probably</span> <span m='135170'>need</span> <span m='135310'>to</span> <span m='135380'>find</span> <span m='135660'>a</span> <span m='135730'>different</span> <span m='136050'>pathway</span> <span m='136710'>to</span> <span m='137090'>have</span> <span m='137300'>an</span> <span m='137390'>impact.</span> <span m='138510'>And</span> <span m='138710'>so</span> <span m='138880'>I</span> <span m='139000'>made</span> <span m='139370'>my</span> <span m='139590'>way</span> <span m='139890'>to</span> <span m='140010'>California</span> <span m='141910'>six</span> <span m='142230'>years</span> <span m='142480'>ago,</span> <span m='143320'>and</span> <span m='143440'>I</span> <span m='143500'>came</span> <span m='143790'>into</span> <span m='144170'>the</span> <span m='144360'>very</span> <span m='144690'>robust</span> <span m='145270'>private</span> <span m='145570'>sector,</span> <span m='146200'>which</span> <span m='146400'>is</span> <span m='146480'>what</span> <span m='146630'>I</span> <span m='146700'>do</span> <span m='146860'>today,</span> <span m='148160'>trying</span> <span m='148420'>to</span> <span m='148490'>protect</span> <span m='148860'>against</span> <span m='149220'>cyber</span> <span m='149540'>criminals</span> <span m='150380'>and</span> <span m='150720'>cyber</span> <span m='151080'>theft.</span> </p><p><span m='151900'>I</span> <span m='152060'>would</span> <span m='152250'>probably</span> <span m='152760'>say</span> <span m='153670'>my</span> <span m='153860'>biggest</span> <span m='154340'>lesson</span> <span m='155550'>in</span> <span m='155800'>the</span> <span m='155890'>span</span> <span m='156270'>of</span> <span m='156360'>my</span> <span m='156540'>career</span> <span m='157510'>is</span> <span m='157670'>if</span> <span m='157780'>you</span> <span m='157910'>take</span> <span m='158180'>the</span> <span m='158330'>attitude</span> <span m='158930'>that</span> <span m='159120'>all</span> <span m='159400'>problems</span> <span m='159940'>are</span> <span m='160040'>solvable,</span> <span m='162230'>it</span> <span m='162400'>would</span> <span m='162480'>go</span> <span m='162660'>a</span> <span m='162770'>long</span> <span m='163150'>way</span> <span m='163520'>as</span> <span m='163740'>opposed</span> <span m='164170'>to</span> <span m='164290'>really</span> <span m='164610'>taking</span> <span m='165010'>everything</span> <span m='165410'>that</span> <span m='165540'>happens</span> <span m='166180'>in</span> <span m='166310'>our</span> <span m='166410'>day-to-day</span> <span m='166850'>course</span> <span m='167300'>as</span> <span m='167490'>a</span> <span m='167580'>personal</span> <span m='168560'>attack</span> <span m='170410'>and</span> <span m='170620'>really</span> <span m='170970'>understand</span> <span m='171650'>that</span> <span m='171860'>we're</span> <span m='172010'>all</span> <span m='172140'>in</span> <span m='172250'>this</span> <span m='172430'>together.</span> <span m='172690'>And</span> <span m='172950'>if we're</span> <span m='173260'>going</span> <span m='173400'>to</span> <span m='173450'>solve</span> <span m='173750'>problems</span> <span m='174420'>and</span> <span m='174610'>we're</span> <span m='174690'>going</span> <span m='174800'>to</span> <span m='174850'>grow</span> <span m='175110'>our</span> <span m='175300'>economy</span> <span m='175760'>and</span> <span m='176030'>going</span> <span m='176120'>to</span> <span m='176200'>create</span> <span m='176590'>jobs,</span> <span m='177700'>we</span> <span m='177800'>have</span> <span m='177950'>to</span> <span m='178040'>deal</span> <span m='178320'>with</span> <span m='178430'>a</span> <span m='178510'>mindset</span> <span m='179270'>that</span> <span m='179420'>projects</span> <span m='180260'>collaboration.</span> <span m='181340'>And</span> <span m='182690'>once</span> <span m='182990'>you</span> <span m='183110'>realize</span> <span m='183680'>that</span> <span m='183970'>you</span> <span m='184190'>are a</span> <span m='184500'>part</span> <span m='184850'>of</span> <span m='184930'>the</span> <span m='185010'>solution,</span> <span m='186070'>I</span> <span m='186160'>think</span> <span m='186370'>it</span> <span m='186510'>really</span> <span m='186810'>changes</span> <span m='187630'>the</span> <span m='187830'>perspective</span> <span m='188620'>that</span> <span m='188820'>we</span> <span m='188950'>bring</span> <span m='189220'>into</span> <span m='189660'>any</span> <span m='189900'>job</span> <span m='190680'>that</span> <span m='190870'>we</span> <span m='191060'>enter</span> <span m='191360'>into.</span> </p>","file":{"id":364286,"video_id":"3268462510001","name":"2187-Holly-p-DirectorEnterprise","duration":192424,"thumbnail_url":null}});