DIRECTOR OF ENGINEERING: Customer Feedback and Job Satisfaction are Key to Software Success

About this video 

Paul, Director of Engineering at a software company that he created, explains why user feedback is important to making a good product and a good career.

Degree: Electrical Engineering Technologies/Technicians
Job Title: Director of Engineering

Job Summary: Software Developers

Job Description

Software developers are the creative minds behind computer programs. Some develop the applications that allow people to do specific tasks on a computer or other device. Others develop the underlying systems that run the devices or control networks. Many software developers work for computer systems design and related services firms or software publishers. Others work in computer and electronic product manufacturing industries.

Software developers typically do the following:
- Analyze users’ needs, then design, test, and develop software to meet those needs
- Recommend software upgrades for customers' existing programs and systems
- Design each piece of the application or system and plan how the pieces will work together
- Create flowcharts and other models that instruct programmers how to write the software’s code
- Ensure that the software continues to function normally through software maintenance and testing
- Document every aspect of the application or system as a reference for future maintenance and upgrades
- Collaborate with other computer specialists to create optimum software

On-the-Job Training

Variable, depending on whether or not you get a degree. It's possible to learn development skills by building applications using a range of free resources on the internet.

Additional Info

Many software developers work for computer systems design and related services firms or software publishers. Some work in computer and electronic product manufacturing industries. Some developers telecommute (work away from the office).

Quick Facts

Average salary
Average salary
National Statistic Change Location
$60,000 - $145,000
Projected job growth
Projected Job Growth
25 to 30 percent
Typical schedule
Typical schedule
Full-time, Long hours, Irregular
Typical workplace
Typical workplace
Home, Indoor, Office, Remote
Personal qualities
Personal Qualities
Analytical skills, Creativity, Detail oriented, Problem solving skills, Technical skills, Mathematical skills, Patience
P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='300'>Hi,</span> <span m='420'>I'm Paul,</span> <span m='775'>and I'm</span> <span m='1130'>director</span> <span m='1620'>of</span> <span m='2110'>engineering</span> <span m='2600'>at a</span> <span m='3090'>software</span> <span m='3580'>company</span> <span m='4070'>called</span> <span m='4560'>GrecoSoft.</span> <span m='6030'>During</span> <span m='6520'>the</span> <span m='7010'>week,</span> <span m='7500'>I</span> <span m='7990'>spend</span> <span m='8480'>most of</span> <span m='8970'>the time</span> <span m='9460'>reviewing</span> <span m='10440'>what kind</span> <span m='10930'>of</span> <span m='11420'>software</span> <span m='11910'>we</span> <span m='12400'>should make,</span> <span m='12890'>understanding</span> <span m='13380'>what</span> <span m='13870'>our users</span> <span m='14360'>are</span> <span m='14850'>doing,</span> <span m='15340'>and</span> <span m='15830'>how they</span> <span m='16320'>want to</span> <span m='16810'>accomplish</span> <span m='17300'>their jobs</span> <span m='17790'>in an</span> <span m='18280'>easier</span> <span m='18770'>and faster fashion,</span> <span m='19260'>so we</span> <span m='19750'>can then</span> <span m='20730'>incorporate</span> <span m='21220'>features</span> <span m='21710'>into</span> <span m='22210'>our</span> <span m='22360'>software,</span> <span m='23600'>making</span> <span m='24031'>it</span> <span m='24462'>much more</span> <span m='24893'>easier</span> <span m='25324'>for</span> <span m='25755'>them</span> <span m='26186'>to</span> <span m='26620'>use.</span> <span m='26790'>We keep</span> <span m='27030'>on evaluation</span> <span m='27700'>what</span> <span m='28550'>we</span> <span m='28690'>should</span> <span m='28840'>be</span> <span m='29010'>doing</span> <span m='29410'>and</span> <span m='29590'>how</span> <span m='29860'>we</span> <span m='30130'>should</span> <span m='30580'>propose</span> <span m='30920'>new</span> <span m='31590'>software</span> <span m='31950'>products</span> <span m='32229'>that people</span> <span m='32509'>should</span> <span m='32949'>be</span> <span m='33389'>using.</span> </p><p><span m='34270'>What</span> <span m='35130'>I</span> <span m='35230'>appreciate</span> <span m='35750'>most</span> <span m='36140'>is the</span> <span m='36530'>fact that</span> <span m='36670'>when</span> <span m='37170'>users</span> <span m='37670'>tell us</span> <span m='38170'>that</span> <span m='38670'>they really</span> <span m='39170'>like our</span> <span m='39670'>software.</span> <span m='40170'>They're</span> <span m='40670'>really</span> <span m='41170'>happy. They</span> <span m='41670'>really value</span> <span m='42170'>the kind</span> <span m='42670'>of work</span> <span m='43170'>we've</span> <span m='43670'>put in.</span> </p><p><span m='44170'>And they say,</span> <span m='44670'>wow,</span> <span m='45170'>this is</span> <span m='45670'>fantastic.</span> <span m='46170'>And</span> <span m='46670'>it works.</span> <span m='47170'>And</span> <span m='47670'>the best thing</span> <span m='48170'>is that when</span> <span m='48670'>somebody tells</span> <span m='49170'>you</span> <span m='49670'>how much</span> <span m='50170'>they appreciate you,</span> <span m='50670'>what</span> <span m='51090'>you've</span> <span m='51270'>done.</span> </p><p><span m='51990'>How</span> <span m='52190'>did</span> <span m='52370'>I</span> <span m='52410'>get</span> <span m='52640'>this job?</span> <span m='53160'>It's</span> <span m='53530'>very</span> <span m='53740'>simple,</span> <span m='54510'>simple.</span> <span m='54910'>I</span> <span m='55290'>created</span> <span m='55570'>the</span> <span m='55640'>company.</span> </p><p><span m='57170'>And</span> <span m='57605'>what I did</span> <span m='58040'>is</span> <span m='58475'>I</span> <span m='58910'>earned</span> <span m='59170'>a</span> <span m='59210'>degree</span> <span m='59680'>in</span> <span m='60150'>electrical</span> <span m='60570'>engineering.</span> <span m='60990'>I</span> <span m='61490'>went to</span> <span m='61990'>college,</span> <span m='62490'>earned</span> <span m='62990'>a</span> <span m='63490'>degree</span> <span m='63990'>in electrical</span> <span m='64490'>engineering.</span> <span m='64990'>And</span> <span m='65490'>after that</span> <span m='65990'>I</span> <span m='66490'>programmed</span> <span m='67890'>software</span> <span m='68640'>for</span> <span m='68780'>several</span> <span m='69100'>companies.</span> <span m='69690'>I</span> <span m='70179'>then consulted</span> <span m='70668'>to</span> <span m='71157'>Morgan Stanley</span> <span m='71646'>as</span> <span m='72135'>an</span> <span m='72624'>IT</span> <span m='73113'>specialist</span> <span m='73602'>and started</span> <span m='74091'>my own firm</span> <span m='74580'>at a relatively</span> <span m='75069'>young</span> <span m='75558'>age.</span> </p><p><span m='76536'>Well, what</span> <span m='77025'>kids should</span> <span m='77514'>be</span> <span m='78003'>doing is</span> <span m='78492'>really</span> <span m='78981'>studying</span> <span m='79470'>in school.</span> <span m='81440'>Whatever</span> <span m='81740'>field</span> <span m='82130'>that</span> <span m='82270'>you</span> <span m='82360'>want</span> <span m='82660'>to</span> <span m='82880'>excel</span> <span m='83230'>in,</span> <span m='84120'>the</span> <span m='84572'>point is</span> <span m='85024'>you need</span> <span m='85476'>to understand the</span> <span m='85928'>fundamentals.</span> <span m='86380'>And</span> <span m='87030'>that</span> <span m='87240'>means</span> <span m='87520'>to</span> <span m='87610'>study.</span> </p><p><span m='88590'>Without</span> <span m='88690'>study,</span> <span m='89050'>you're</span> <span m='89170'>not</span> <span m='89340'>going</span> <span m='89450'>to</span> <span m='89490'>get</span> <span m='89750'>ahead.</span> <span m='90000'>Study</span> <span m='90360'>is</span> <span m='90610'>boring</span> <span m='91030'>and very</span> <span m='91506'>difficult</span> <span m='91982'>at times.</span> <span m='92458'>But,</span> <span m='92934'>you know,</span> <span m='93410'>you can't</span> <span m='93886'>get around</span> <span m='94362'>life without</span> <span m='94838'>it.</span> </p><p><span m='95750'>Work-life</span> <span m='96420'>balance?</span> <span m='97360'>Well,</span> <span m='97830'>it's kind</span> <span m='98300'>of tough.</span> <span m='99240'>You</span> <span m='99710'>work</span> <span m='99980'>more,</span> <span m='100380'>you</span> <span m='102150'>party</span> <span m='102440'>less.</span> <span m='103440'>Then</span> <span m='103695'>you</span> <span m='103950'>work</span> <span m='104180'>more,</span> <span m='104490'>you party</span> <span m='104800'>less.</span> <span m='105830'>But</span> <span m='108010'>anyways,</span> <span m='108540'>you</span> <span m='108850'>still</span> <span m='109210'>enjoy</span> <span m='109530'>your</span> <span m='109700'>life.</span> </p>","file":{"id":195461,"video_id":"2705860950001","name":"59195367","duration":111040,"thumbnail_url":null}});