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BUSINESS ANALYST, HIGHER ED., IN-DEPTH: Big-Picture Thinking

About this video 

Bess, a business analyst, describes the challenges of her job, what she likes most, her key decisions, how to get into the industry, and her work-life balance. She tells us that she really like the big-picture thinking required in her work. She has to always keep the big picture goal in mind while making sure all the details of the job are being met as well.

Degree: Sociology
Job Title: Business Analyst

Job Summary: Computer Support Specialists

Job Description

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called technical support specialists, support information technology (IT) employees within their organization. Others, called help-desk technicians, assist non-IT users who are having computer problems.

On-the-Job Training

Moderate-term on-the-job training

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$30,000 - $80,000
Projected job growth
Projected Job Growth
10 to 20 percent
Typical schedule
Typical schedule
Full-time
Typical workplace
Typical workplace
Office, Travel, Indoor, Hospital / Clinic
Personal qualities
Personal Qualities
Problem solving skills, Written communication skills, Verbal communication skills, Public speaking ability

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='0'>One of the</span> <span m='415'>things</span> <span m='830'>I</span> <span m='860'>like</span> <span m='1050'>the</span> <span m='1130'>most</span> <span m='1390'>about</span> <span m='1560'>my</span> <span m='1670'>job</span> <span m='2000'>is</span> <span m='2150'>that</span> <span m='2340'>I'm</span> <span m='2520'>a</span> <span m='2570'>problem</span> <span m='2940'>solver.</span> <span m='3660'>And</span> <span m='3820'>sometimes</span> <span m='4260'>that</span> <span m='4440'>means</span> <span m='4830'>things</span> <span m='5130'>that</span> <span m='5280'>don't</span> <span m='5490'>work,</span> <span m='5910'>and</span> <span m='6040'>I</span> <span m='6090'>need</span> <span m='6250'>to</span> <span m='6320'>figure</span> <span m='6700'>out</span> <span m='6840'>what's</span> <span m='7020'>not</span> <span m='7190'>working</span> <span m='7620'>and</span> <span m='7700'>how</span> <span m='7860'>to</span> <span m='7930'>report</span> <span m='8380'>the</span> <span m='8450'>issue</span> <span m='9380'>so</span> <span m='9520'>we</span> <span m='9610'>can</span> <span m='9770'>make</span> <span m='9930'>the</span> <span m='10000'>software</span> <span m='10350'>work</span> <span m='10530'>better.</span> </p><p><span m='11190'>But</span> <span m='11270'>a</span> <span m='11330'>lot</span> <span m='11520'>of</span> <span m='11590'>what</span> <span m='11720'>it</span> <span m='11820'>is</span> <span m='12020'>too</span> <span m='12320'>is</span> <span m='12450'>I</span> <span m='12530'>talk</span> <span m='12810'>to</span> <span m='12910'>people</span> <span m='13200'>from</span> <span m='13340'>different</span> <span m='13660'>schools</span> <span m='14620'>who</span> <span m='14800'>need</span> <span m='15030'>to</span> <span m='15840'>make</span> <span m='16100'>something</span> <span m='16460'>happen</span> <span m='16990'>through</span> <span m='17220'>working</span> <span m='17550'>on</span> <span m='17660'>that</span> <span m='17870'>software.</span> <span m='18470'>And</span> <span m='18600'>so</span> <span m='18820'>I'll</span> <span m='19000'>help</span> <span m='19300'>them</span> <span m='19500'>think</span> <span m='19770'>through</span> <span m='19950'>what</span> <span m='20130'>it</span> <span m='20210'>is</span> <span m='20370'>they're</span> <span m='20480'>trying</span> <span m='20730'>to</span> <span m='20840'>accomplish.</span> <span m='21580'>And</span> <span m='22090'>help</span> <span m='22310'>them</span> <span m='22470'>find</span> <span m='22720'>the</span> <span m='22780'>most</span> <span m='22980'>efficient</span> <span m='23370'>way</span> <span m='23520'>to</span> <span m='23650'>do</span> <span m='23820'>that</span> <span m='24120'>with the</span> <span m='24420'>different</span> <span m='24760'>products</span> <span m='25160'>that</span> <span m='25270'>are</span> <span m='25380'>available.</span> </p><p><span m='27370'>That can</span> <span m='27800'>actually be</span> <span m='28180'>one</span> <span m='28310'>of</span> <span m='28370'>the</span> <span m='28430'>hardest</span> <span m='28820'>things,</span> <span m='29130'>too,</span> <span m='29510'>because</span> <span m='30070'>it</span> <span m='30210'>takes</span> <span m='30430'>a</span> <span m='30500'>lot</span> <span m='30660'>of</span> <span m='30750'>work</span> <span m='30980'>for</span> <span m='31080'>people</span> <span m='31410'>to</span> <span m='31520'>think</span> <span m='31810'>through</span> <span m='32439'>what</span> <span m='32670'>it</span> <span m='32770'>is</span> <span m='33000'>they</span> <span m='33120'>need</span> <span m='34210'>and</span> <span m='34780'>how</span> <span m='34960'>to</span> <span m='35060'>make</span> <span m='35280'>that</span> <span m='35430'>happen.</span> <span m='35900'>But</span> <span m='37250'>it's</span> <span m='37490'>very</span> <span m='37730'>interesting.</span> <span m='38340'>And</span> <span m='38500'>it</span> <span m='38610'>takes</span> <span m='38860'>a</span> <span m='38900'>little</span> <span m='39080'>while,</span> <span m='39480'>so</span> <span m='40290'>part</span> <span m='40640'>of</span> <span m='40720'>it</span> <span m='40790'>is</span> <span m='40910'>helping</span> <span m='41180'>people</span> <span m='41490'>understand</span> <span m='42070'>that</span> <span m='42160'>it</span> <span m='42260'>may</span> <span m='42360'>not</span> <span m='42670'>be a</span> <span m='42780'>fast</span> <span m='43090'>process.</span> <span m='44250'>But</span> <span m='44350'>if</span> <span m='44440'>we</span> <span m='44530'>think</span> <span m='44750'>through</span> <span m='44900'>things</span> <span m='45190'>carefully</span> <span m='45930'>and</span> <span m='46120'>then</span> <span m='46250'>implement</span> <span m='46750'>them,</span> <span m='47350'>usually</span> <span m='47740'>people</span> <span m='48070'>can</span> <span m='48190'>have</span> <span m='48360'>pretty</span> <span m='48630'>big</span> <span m='48810'>improvements.</span> </p><p><span m='50310'>I</span> <span m='50420'>ended up</span> <span m='50685'>decided</span> <span m='50950'>that</span> <span m='51170'>this</span> <span m='51330'>is</span> <span m='51480'>the</span> <span m='51590'>right</span> <span m='51800'>work</span> <span m='52030'>for</span> <span m='52130'>me</span> <span m='52380'>because</span> <span m='52960'>I</span> <span m='53030'>really</span> <span m='53470'>like</span> <span m='53830'>big-picture</span> <span m='54410'>thinking,</span> <span m='54980'>but</span> <span m='55090'>I</span> <span m='55160'>also</span> <span m='55460'>like</span> <span m='55810'>looking</span> <span m='56110'>at</span> <span m='56200'>what</span> <span m='56350'>the</span> <span m='56410'>details</span> <span m='56930'>are</span> <span m='57180'>in</span> <span m='57280'>order</span> <span m='57470'>to</span> <span m='57600'>make</span> <span m='57820'>the</span> <span m='57900'>big</span> <span m='58070'>picture</span> <span m='58430'>make</span> <span m='58660'>sense.</span> <span m='59310'>What</span> <span m='59460'>I</span> <span m='59490'>really</span> <span m='59750'>like</span> <span m='59980'>about</span> <span m='60200'>this</span> <span m='60410'>job</span> <span m='60740'>is</span> <span m='60960'>that</span> <span m='61220'>I</span> <span m='61360'>need</span> <span m='61580'>to</span> <span m='61690'>keep</span> <span m='62130'>both the</span> <span m='62220'>big</span> <span m='62420'>picture</span> <span m='62790'>and</span> <span m='63000'>the</span> <span m='63090'>details</span> <span m='63520'>in</span> <span m='63630'>mind</span> <span m='63950'>at</span> <span m='64019'>all</span> <span m='64239'>times.</span> <span m='65349'>And</span> <span m='65700'>I'm</span> <span m='65810'>constantly</span> <span m='66270'>checking</span> <span m='66550'>in</span> <span m='66700'>with</span> <span m='66860'>myself</span> <span m='67320'>about</span> <span m='67540'>whether</span> <span m='67970'>the</span> <span m='68050'>big</span> <span m='68210'>picture</span> <span m='68580'>is</span> <span m='68690'>being</span> <span m='68860'>accomplished</span> <span m='69510'>and</span> <span m='69610'>whether</span> <span m='69860'>all</span> <span m='69940'>the</span> <span m='70030'>details</span> <span m='70550'>are</span> <span m='71040'>being</span> <span m='71330'>met.</span> </p><p><span m='71770'>Well,</span> <span m='72060'>my</span> <span m='72510'>work/life</span> <span m='73120'>balance</span> <span m='73500'>is</span> <span m='73630'>pretty</span> <span m='73860'>interesting</span> <span m='74380'>since</span> <span m='74600'>I</span> <span m='74650'>mostly</span> <span m='75090'>work</span> <span m='75350'>from</span> <span m='75470'>home.</span> <span m='76610'>What's</span> <span m='76820'>interesting</span> <span m='77240'>about</span> <span m='77390'>working</span> <span m='77650'>from</span> <span m='77810'>home</span> <span m='78110'>is</span> <span m='78220'>that</span> <span m='78340'>you</span> <span m='78450'>actually</span> <span m='78720'>have</span> <span m='78860'>to</span> <span m='78960'>be</span> <span m='79090'>careful</span> <span m='80150'>to</span> <span m='80300'>not</span> <span m='80710'>let</span> <span m='81100'>your</span> <span m='81720'>personal</span> <span m='82130'>life</span> <span m='82580'>bleed</span> <span m='82780'>into</span> <span m='83000'>your</span> <span m='83140'>work</span> <span m='83420'>too</span> <span m='83560'>much</span> <span m='83950'>or</span> <span m='84160'>let</span> <span m='84340'>your</span> <span m='84490'>work</span> <span m='84800'>life</span> <span m='85160'>bleed</span> <span m='85260'>into</span> <span m='85470'>your</span> <span m='85610'>personal</span> <span m='86000'>life</span> <span m='86220'>too</span> <span m='86410'>much.</span> <span m='86860'>I think</span> <span m='87275'>it can</span> <span m='87690'>work</span> <span m='87880'>out</span> <span m='88030'>pretty</span> <span m='88270'>well.</span> <span m='88510'>But</span> <span m='88660'>you</span> <span m='88770'>do</span> <span m='88930'>have</span> <span m='89120'>to</span> <span m='89220'>be</span> <span m='89380'>pretty</span> <span m='89640'>thoughtful</span> <span m='90090'>about</span> <span m='90380'>it,</span> <span m='90900'>and</span> <span m='91060'>make</span> <span m='91210'>sure that</span> <span m='91440'>you</span> <span m='91600'>set</span> <span m='91790'>up</span> <span m='91960'>some</span> <span m='92040'>boundaries</span> <span m='92640'>so</span> <span m='92810'>you</span> <span m='92980'>do</span> <span m='93180'>well</span> <span m='93590'>in</span> <span m='93670'>both</span> <span m='93870'>parts</span> <span m='94150'>of</span> <span m='94230'>your</span> <span m='94370'>life.</span> 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