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ACCOUNT SUPPORT MGR, HIGHER ED.: Moving To LA On A Whim

About this video 

Susan, an Accounts Support Manager at a university, supports the staff of undergraduate departments at the university by helping them with university policies and managing budgets. After college, she moved out to LA on a whim and was able to get a job at UCLA, which is where she got her start in research administration.

Degree: Business Administration
Job Title: Account Support Manager
Employer: Emory University

Job Summary: Administrative Services Managers

Job Description

Administrative services managers plan, direct, and coordinate supportive services of an organization. Their specific responsibilities vary by the type of organization and may include keeping records, distributing mail, and planning and maintaining facilities.

On-the-Job Training

None

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$40,000 - $135,000
Projected job growth
Projected Job Growth
10 to 20 percent
Typical schedule
Typical schedule
Full-time
Typical workplace
Typical workplace
Office, Indoor
Personal qualities
Personal Qualities
Detail oriented, Analytical skills, Written communication skills, Verbal communication skills, Leadership ability
P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='390'>I'm Susan Cooper,</span> <span m='1170'>and</span> <span m='1470'>I</span> <span m='1590'>am</span> <span m='1970'>an</span> <span m='2029'>Accounts</span> <span m='2319'>Support</span> <span m='2610'>Manager</span> <span m='3030'>at</span> <span m='3110'>Emory</span> <span m='3440'>University</span> <span m='4200'>in</span> <span m='4290'>Atlanta,</span> <span m='4710'>Georgia.</span> <span m='6220'>What</span> <span m='6450'>I</span> <span m='6530'>do</span> <span m='7060'>is</span> <span m='7290'>I</span> <span m='7420'>provide</span> <span m='7830'>support</span> <span m='8340'>to</span> <span m='8750'>the</span> <span m='8860'>staff</span> <span m='9430'>in</span> <span m='9680'>the</span> <span m='9810'>departments</span> <span m='10860'>on</span> <span m='11050'>campus</span> <span m='11480'>in the</span> <span m='11600'>undergraduate</span> <span m='12230'>portion</span> <span m='12550'>of</span> <span m='12650'>the</span> <span m='12970'>campus.</span> <span m='13490'>So</span> <span m='13740'>that</span> <span m='13920'>would</span> <span m='14050'>be</span> <span m='14590'>things</span> <span m='14830'>like</span> <span m='14950'>the</span> <span m='15010'>Math</span> <span m='15230'>department</span> <span m='15770'>or</span> <span m='15910'>the</span> <span m='16030'>English</span> <span m='16329'>department</span> <span m='16760'>or</span> <span m='16860'>the</span> <span m='16940'>History</span> <span m='17270'>department.</span> <span m='18220'>I</span> <span m='18420'>provide</span> <span m='18720'>support</span> <span m='19130'>to</span> <span m='19450'>those</span> <span m='19810'>staff</span> <span m='20370'>who</span> <span m='20510'>support</span> <span m='21340'>the</span> <span m='21570'>faculty</span> <span m='22360'>who</span> <span m='22500'>have</span> <span m='22790'>the</span> <span m='22870'>grants.</span> <span m='23240'>So</span> <span m='23890'>I'm</span> <span m='24150'>the</span> <span m='24240'>one</span> <span m='24400'>who's</span> <span m='24540'>helping</span> <span m='24850'>them</span> <span m='25070'>learn</span> <span m='25350'>what</span> <span m='25490'>the</span> <span m='25540'>policies</span> <span m='26040'>are</span> <span m='26390'>or how</span> <span m='26590'>to</span> <span m='26680'>manage</span> <span m='27000'>the</span> <span m='27100'>money</span> <span m='27790'>or</span> <span m='27970'>answering</span> <span m='28410'>those</span> <span m='28600'>types</span> <span m='28840'>of</span> <span m='28930'>questions that</span> <span m='29330'>they</span> <span m='29460'>might</span> <span m='29630'>have.</span> </p><p><span m='30470'>A</span> <span m='30490'>typical</span> <span m='30800'>day,</span> <span m='31210'>I'm</span> <span m='31350'>in</span> <span m='31440'>the</span> <span m='31540'>office</span> <span m='32140'>most</span> <span m='32640'>of</span> <span m='32680'>the</span> <span m='32759'>time.</span> <span m='33210'>We</span> <span m='33290'>have</span> <span m='33380'>a</span> <span m='33420'>lot</span> <span m='33550'>of</span> <span m='33600'>meetings.</span> <span m='34330'>We</span> <span m='34700'>go</span> <span m='34880'>out</span> <span m='35200'>to</span> <span m='35440'>the</span> <span m='35520'>department,</span> <span m='36080'>so</span> <span m='36190'>we</span> <span m='36300'>support</span> <span m='36810'>and</span> <span m='36910'>meet</span> <span m='37130'>with</span> <span m='37360'>the</span> <span m='37470'>faculty</span> <span m='38020'>or</span> <span m='38200'>the</span> <span m='38420'>staff</span> <span m='38920'>in the</span> <span m='39080'>department</span> <span m='39590'>to</span> <span m='39670'>help</span> <span m='39930'>answer</span> <span m='40140'>their</span> <span m='40290'>questions.</span> <span m='41320'>Especially</span> <span m='41650'>if</span> <span m='41720'>they've</span> <span m='41890'>gotten</span> <span m='42230'>a</span> <span m='42340'>new</span> <span m='42550'>grant</span> <span m='42930'>or</span> <span m='43020'>something</span> <span m='43340'>like</span> <span m='43530'>that.</span> <span m='43730'>We</span> <span m='43820'>might</span> <span m='44000'>go</span> <span m='44170'>out</span> <span m='44340'>there</span> <span m='44510'>and</span> <span m='44580'>just</span> <span m='44750'>make</span> <span m='44930'>sure</span> <span m='45150'>everybody's</span> <span m='45550'>on</span> <span m='45640'>the</span> <span m='45680'>same</span> <span m='45900'>page</span> <span m='46250'>about</span> <span m='47850'>how</span> <span m='47970'>much</span> <span m='48140'>money</span> <span m='48420'>they</span> <span m='48570'>have.</span> <span m='49020'>And</span> <span m='49090'>how</span> <span m='49320'>they</span> <span m='49450'>can</span> <span m='49620'>spend</span> <span m='50020'>it,</span> <span m='50300'>and</span> <span m='50440'>when</span> <span m='50630'>they</span> <span m='50770'>can</span> <span m='50960'>spend</span> <span m='51300'>it.</span> <span m='51460'>That</span> <span m='51660'>sort</span> <span m='51840'>of</span> <span m='51940'>thing.</span> <span m='52750'>But</span> <span m='53090'>mostly</span> <span m='53430'>it's</span> <span m='53540'>just</span> <span m='53710'>a</span> <span m='53770'>9:00 to</span> <span m='54070'>5:00</span> <span m='54370'>kind</span> <span m='54530'>of</span> <span m='54610'>office,</span> <span m='55490'>more</span> <span m='55690'>customer</span> <span m='56090'>servicey</span> <span m='56550'>type</span> <span m='56910'>job.</span> </p><p><span m='57710'>I</span> <span m='58110'>did</span> <span m='58410'>go</span> <span m='58810'>to</span> <span m='59200'>University</span> <span m='59650'>of</span> <span m='59730'>Richmond,</span> <span m='60240'>and</span> <span m='60710'>I</span> <span m='60790'>got</span> <span m='60980'>a</span> <span m='61020'>degree</span> <span m='61410'>in</span> <span m='61720'>Business</span> <span m='62220'>Administration.</span> <span m='63520'>I actually</span> <span m='63880'>moved</span> <span m='64150'>out</span> <span m='64280'>to</span> <span m='64410'>LA</span> <span m='64760'>after</span> <span m='65099'>that,</span> <span m='65740'>on a</span> <span m='65790'>whim</span> <span m='66240'>and</span> <span m='67290'>got</span> <span m='67490'>another</span> <span m='67790'>job</span> <span m='68170'>that</span> <span m='68240'>was</span> <span m='68350'>completely</span> <span m='68740'>unrelated</span> <span m='69110'>to</span> <span m='69190'>what</span> <span m='69280'>I'm</span> <span m='69380'>doing</span> <span m='69600'>now.</span> <span m='69840'>It was</span> <span m='69960'>a</span> <span m='70010'>sales-type</span> <span m='70600'>job.</span> <span m='70880'>And it was</span> <span m='71120'>terrible</span> <span m='71600'>I</span> <span m='71650'>hated</span> <span m='71980'>it.</span> <span m='72710'>So</span> <span m='72880'>I</span> <span m='72960'>went</span> <span m='73250'>to</span> <span m='73430'>a</span> <span m='73480'>temp</span> <span m='73720'>agency,</span> <span m='74450'>and</span> <span m='74630'>I</span> <span m='74720'>said,</span> <span m='74950'>I</span> <span m='75080'>need</span> <span m='75420'>a new</span> <span m='75480'>job.</span> <span m='75780'>I</span> <span m='75820'>hate</span> <span m='76130'>the</span> <span m='76200'>one</span> <span m='76330'>that</span> <span m='76430'>I</span> <span m='76490'>have.</span> <span m='77600'>But</span> <span m='77680'>I</span> <span m='77720'>can't</span> <span m='77990'>quit</span> <span m='78310'>until I</span> <span m='78470'>have</span> <span m='78680'>a</span> <span m='78720'>new</span> <span m='78840'>job.</span> <span m='79220'>And</span> <span m='79360'>they</span> <span m='79510'>ended</span> <span m='79760'>up</span> <span m='79890'>getting me</span> <span m='80240'>a</span> <span m='80270'>temp</span> <span m='80510'>job</span> <span m='81020'>at</span> <span m='81610'>UCLA.</span> </p><p><span m='82780'>And</span> <span m='83450'>I</span> <span m='83550'>just</span> <span m='83760'>happened</span> <span m='84080'>to start</span> <span m='84190'>working</span> <span m='84570'>in</span> <span m='84650'>the</span> <span m='84710'>Department</span> <span m='85080'>of</span> <span m='85140'>Surgery</span> <span m='85580'>there,</span> <span m='86010'>and</span> <span m='86200'>they</span> <span m='86290'>ended</span> <span m='86470'>up</span> <span m='86540'>hiring</span> <span m='86970'>me</span> <span m='87620'>full</span> <span m='87790'>time.</span> <span m='88210'>And</span> <span m='88490'>I</span> <span m='88570'>was</span> <span m='88690'>supporting</span> <span m='89110'>the</span> <span m='89170'>person</span> <span m='89470'>who</span> <span m='89590'>was</span> <span m='89800'>the</span> <span m='89900'>Chief</span> <span m='90130'>of</span> <span m='90230'>Surgery,</span> <span m='90720'>but</span> <span m='90880'>he</span> <span m='91070'>stepped</span> <span m='91350'>down</span> <span m='91640'>to</span> <span m='91770'>focus</span> <span m='92190'>on</span> <span m='92370'>managing</span> <span m='92790'>a</span> <span m='92850'>robotic</span> <span m='93200'>surgery</span> <span m='93570'>center.</span> <span m='94570'>And</span> <span m='94930'>we</span> <span m='95070'>had</span> <span m='95420'>a</span> <span m='95550'>contract</span> <span m='96130'>with</span> <span m='96230'>the</span> <span m='96330'>Department</span> <span m='97040'>of</span> <span m='97150'>Defense,</span> <span m='97810'>so</span> <span m='98640'>I</span> <span m='98730'>had</span> <span m='98830'>to</span> <span m='98890'>manage</span> <span m='99230'>that.</span> <span m='99530'>And</span> <span m='99600'>that's</span> <span m='99790'>kind</span> <span m='100000'>of</span> <span m='100090'>what</span> <span m='100280'>led</span> <span m='100480'>me</span> <span m='100730'>into</span> <span m='100980'>research</span> <span m='101320'>administration.</span> </p><p><span m='102680'>What</span> <span m='102900'>I</span> <span m='102970'>wish</span> <span m='103200'>I</span> <span m='103250'>knew</span> <span m='103460'>in</span> <span m='103540'>high</span> <span m='103680'>school</span> <span m='104020'>that</span> <span m='104160'>I</span> <span m='104230'>know</span> <span m='104380'>now</span> <span m='104780'>is</span> <span m='105060'>that</span> <span m='106500'>it's</span> <span m='106640'>important</span> <span m='106990'>to</span> <span m='107070'>find</span> <span m='107270'>what</span> <span m='107380'>you're</span> <span m='107440'>passionate</span> <span m='107920'>about.</span> <span m='108420'>So</span> <span m='108910'>you</span> <span m='109100'>can</span> <span m='109230'>try</span> <span m='109430'>different</span> <span m='109710'>things.</span> <span m='110100'>I</span> <span m='110180'>recommend</span> <span m='110680'>trying</span> <span m='110950'>a</span> <span m='111000'>lot</span> <span m='111160'>of</span> <span m='111240'>different</span> <span m='111540'>things.</span> <span m='111880'>Go to</span> <span m='112060'>different</span> <span m='112340'>classes.</span> <span m='112770'>When/If you</span> <span m='113110'>go</span> <span m='113240'>to</span> <span m='113310'>college,</span> <span m='113750'>try</span> <span m='113990'>out</span> <span m='114200'>different</span> <span m='114640'>courses,</span> <span m='115510'>even</span> <span m='115670'>if</span> <span m='115750'>they're</span> <span m='115850'>not</span> <span m='116010'>related</span> <span m='116340'>to</span> <span m='116420'>what</span> <span m='116550'>you</span> <span m='116610'>think</span> <span m='116800'>you</span> <span m='116870'>want</span> <span m='117020'>to</span> <span m='117060'>major in.</span> <span m='117560'>Because</span> <span m='117750'>sometimes</span> <span m='118130'>that</span> <span m='118240'>takes</span> <span m='118480'>you</span> <span m='118600'>on a</span> <span m='118710'>totally</span> <span m='119050'>different</span> <span m='119310'>path.</span> <span m='119910'>And</span> <span m='120030'>just</span> <span m='120200'>be</span> <span m='120350'>open</span> <span m='120690'>to</span> <span m='121090'>different</span> <span m='121370'>ideas</span> <span m='121800'>and</span> <span m='121940'>different</span> <span m='122330'>opportunities</span> <span m='122930'>that come your</span> <span m='123160'>way.</span> </p>","file":{"id":374387,"video_id":"3349482503001","name":"2275-Susan-AccountSupportMgr1","duration":124877,"thumbnail_url":null}});