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ACCOUNT SUPPORT MGR, HIGHER ED., IN-DEPTH: There Is Real Value In The Work At The University

About this video 

Susan, an Accounts Support Manager at a university, describes the challenges of her job, what she likes most, her key decisions, how to get into the industry, and her work-life balance. What she really enjoys about her work is supporting people who are doing important research that is changing the world. Getting to help these people in their endeavors makes her job meaningful.

Degree: Business Administration
Job Title: Account Support Manager
Employer: Emory University

Job Summary: Administrative Services Managers

Job Description

Administrative services managers plan, direct, and coordinate supportive services of an organization. Their specific responsibilities vary by the type of organization and may include keeping records, distributing mail, and planning and maintaining facilities.

On-the-Job Training

None

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$40,000 - $135,000
Projected job growth
Projected Job Growth
10 to 20 percent
Typical schedule
Typical schedule
Full-time
Typical workplace
Typical workplace
Indoor, Office
Personal qualities
Personal Qualities
Analytical skills, Detail oriented, Leadership ability, Verbal communication skills, Written communication skills
P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='450'>My</span> <span m='660'>favorite</span> <span m='1240'>my</span> <span m='1360'>job,</span> <span m='1660'>I</span> <span m='1710'>think,</span> <span m='1980'>is</span> <span m='2180'>just</span> <span m='2370'>helping</span> <span m='2680'>other</span> <span m='2830'>people,</span> <span m='3260'>answering</span> <span m='3640'>questions.</span> <span m='4350'>A</span> <span m='4450'>lot</span> <span m='4500'>of the</span> <span m='4570'>people</span> <span m='5020'>who</span> <span m='5340'>work</span> <span m='5670'>in</span> <span m='5820'>the</span> <span m='5890'>department</span> <span m='6340'>supporting</span> <span m='6820'>the</span> <span m='6890'>faculty</span> <span m='7800'>do</span> <span m='8170'>a</span> <span m='8260'>lot</span> <span m='8560'>of</span> <span m='8650'>different</span> <span m='8970'>jobs,</span> <span m='9660'>and</span> <span m='10090'>so</span> <span m='10390'>they</span> <span m='10510'>can't</span> <span m='10800'>really</span> <span m='11040'>be</span> <span m='11200'>an</span> <span m='11290'>expert</span> <span m='11750'>in</span> <span m='11850'>this</span> <span m='12030'>one</span> <span m='12210'>field.</span> <span m='12720'>So</span> <span m='12940'>for</span> <span m='13110'>me</span> <span m='13290'>to</span> <span m='13360'>be</span> <span m='13650'>able</span> <span m='13940'>to</span> <span m='14140'>kind</span> <span m='14340'>of</span> <span m='14600'>be</span> <span m='14910'>that</span> <span m='15330'>resource</span> <span m='15770'>and</span> <span m='15890'>have</span> <span m='16180'>the</span> <span m='16270'>expertise</span> <span m='17020'>to</span> <span m='17250'>answer the</span> <span m='17640'>questions</span> <span m='18570'>to</span> <span m='18830'>make</span> <span m='19000'>people</span> <span m='19230'>feel</span> <span m='19390'>more</span> <span m='19520'>comfortable</span> <span m='19910'>with</span> <span m='20050'>what</span> <span m='20230'>they're</span> <span m='20390'>doing.</span> </p><p><span m='21300'>And</span> <span m='21430'>I</span> <span m='21450'>think</span> <span m='21640'>the</span> <span m='21690'>hardest</span> <span m='22130'>part</span> <span m='22310'>of</span> <span m='22350'>my</span> <span m='22480'>job</span> <span m='22870'>is</span> <span m='23110'>probably,</span> <span m='25160'>I</span> <span m='25220'>think</span> <span m='25630'>just</span> <span m='25910'>anything</span> <span m='26210'>with</span> <span m='26340'>grants.</span> <span m='26740'>There's</span> <span m='26920'>so</span> <span m='27310'>much</span> <span m='27550'>to</span> <span m='27640'>keep</span> <span m='27800'>in</span> <span m='27900'>mind.</span> <span m='28300'>There's</span> <span m='28940'>so</span> <span m='29110'>many</span> <span m='29290'>rules</span> <span m='29770'>and</span> <span m='29880'>policies.</span> <span m='30560'>And</span> <span m='30690'>some</span> <span m='30820'>of</span> <span m='30970'>them are</span> <span m='31060'>federal,</span> <span m='31480'>and</span> <span m='31620'>some</span> <span m='31780'>of</span> <span m='31830'>them</span> <span m='31960'>are</span> <span m='32060'>just</span> <span m='32340'>rules</span> <span m='33150'>and</span> <span m='33290'>guidelines.</span> <span m='34400'>So</span> <span m='34810'>every</span> <span m='35140'>grant</span> <span m='35440'>is</span> <span m='35620'>a</span> <span m='35670'>little</span> <span m='35830'>bit</span> <span m='35970'>different,</span> <span m='36340'>and</span> <span m='36480'>you</span> <span m='36590'>have</span> <span m='36790'>to</span> <span m='37090'>keep</span> <span m='37310'>that</span> <span m='37460'>in</span> <span m='37560'>mind.</span> <span m='38180'>There's</span> <span m='38280'>no</span> <span m='38430'>one</span> <span m='38660'>flat</span> <span m='39030'>answer</span> <span m='39910'>for</span> <span m='40090'>every</span> <span m='40410'>question</span> <span m='41420'>that might</span> <span m='41650'>come</span> <span m='41850'>up.</span> </p><p><span m='42890'>The</span> <span m='43060'>key</span> <span m='43400'>decision,</span> <span m='44960'>honestly</span> <span m='45790'>I</span> <span m='46030'>kind of</span> <span m='46220'>fell--</span> <span m='46420'>as</span> <span m='46600'>I</span> <span m='46630'>said</span> <span m='46820'>earlier--</span> <span m='47090'>fell</span> <span m='47390'>into</span> <span m='47930'>this</span> <span m='48160'>job.</span> <span m='48500'>But</span> <span m='48820'>I</span> <span m='48890'>think</span> <span m='49430'>once</span> <span m='49730'>I was</span> <span m='49910'>in it,</span> <span m='50650'>it</span> <span m='50780'>was</span> <span m='51100'>really</span> <span m='51300'>the</span> <span m='51410'>environment</span> <span m='51870'>and</span> <span m='51940'>the</span> <span m='52020'>atmosphere</span> <span m='52620'>that</span> <span m='52750'>I</span> <span m='52810'>appreciate.</span> <span m='53770'>I</span> <span m='54120'>always</span> <span m='54430'>wanted</span> <span m='54630'>to</span> <span m='54710'>work</span> <span m='54970'>for</span> <span m='55350'>a</span> <span m='55440'>company</span> <span m='55820'>that</span> <span m='55980'>did</span> <span m='56140'>something</span> <span m='56410'>that</span> <span m='56640'>meant</span> <span m='57000'>something.</span> <span m='57700'>And</span> <span m='57900'>I</span> <span m='57950'>think</span> <span m='58140'>obviously</span> <span m='58510'>education</span> <span m='59050'>does</span> <span m='59250'>that,</span> <span m='59520'>and</span> <span m='59630'>research</span> <span m='60040'>in</span> <span m='60120'>a</span> <span m='60180'>lot</span> <span m='60400'>of</span> <span m='60480'>areas</span> <span m='61580'>can</span> <span m='61730'>help</span> <span m='61980'>save</span> <span m='62220'>lives</span> <span m='62650'>around</span> <span m='62830'>the</span> <span m='62890'>world.</span> <span m='63730'>So</span> <span m='64040'>there's</span> <span m='64250'>a</span> <span m='64280'>real</span> <span m='64430'>value</span> <span m='64819'>to</span> <span m='64940'>what</span> <span m='65099'>people</span> <span m='65379'>are</span> <span m='65450'>doing.</span> <span m='66180'>So</span> <span m='66270'>being</span> <span m='66480'>able</span> <span m='66640'>to</span> <span m='66800'>provide</span> <span m='67120'>support</span> <span m='67590'>to</span> <span m='67710'>people</span> <span m='68060'>who</span> <span m='68130'>are</span> <span m='68250'>truly</span> <span m='68590'>changing</span> <span m='68990'>the</span> <span m='69060'>way</span> <span m='69160'>the</span> <span m='69240'>world</span> <span m='69520'>works,</span> <span m='70320'>that</span> <span m='70480'>means</span> <span m='70700'>a</span> <span m='70760'>lot to</span> <span m='71040'>me to</span> <span m='71180'>be</span> <span m='71310'>a</span> <span m='71360'>part</span> <span m='71530'>of</span> <span m='71610'>that.</span> </p><p><span m='72770'>Is it</span> <span m='72990'>hard</span> <span m='73220'>to</span> <span m='73260'>get</span> <span m='73370'>a</span> <span m='73430'>job</span> <span m='73660'>in this field?</span> <span m='75370'>It</span> <span m='75540'>depends</span> <span m='75920'>on</span> <span m='76030'>exactly</span> <span m='76400'>what</span> <span m='76520'>you</span> <span m='76630'>want</span> <span m='76740'>to</span> <span m='76820'>do.</span> <span m='77330'>I</span> <span m='77430'>think</span> <span m='77780'>with</span> <span m='78040'>anything</span> <span m='78380'>in</span> <span m='78450'>higher</span> <span m='78750'>education,</span> <span m='79360'>they</span> <span m='79470'>really</span> <span m='79710'>like</span> <span m='80010'>experience</span> <span m='80620'>in</span> <span m='80700'>higher</span> <span m='80950'>education.</span> <span m='81650'>So</span> <span m='81730'>it</span> <span m='81870'>can</span> <span m='82010'>be</span> <span m='82150'>kind</span> <span m='82330'>of</span> <span m='82410'>difficult</span> <span m='83230'>if</span> <span m='83380'>you</span> <span m='83480'>don't</span> <span m='83610'>have</span> <span m='83880'>any</span> <span m='84030'>of</span> <span m='84080'>that</span> <span m='84190'>experience,</span> <span m='84830'>and you're trying</span> <span m='85000'>to</span> <span m='85060'>break</span> <span m='85310'>into</span> <span m='85610'>that.</span> <span m='86150'>The</span> <span m='86220'>best</span> <span m='86430'>thing</span> <span m='86590'>to</span> <span m='86670'>do</span> <span m='86820'>is</span> <span m='86920'>come in</span> <span m='87250'>from</span> <span m='87410'>an</span> <span m='87500'>entry-level</span> <span m='88030'>perspective,</span> <span m='88670'>because</span> <span m='88880'>obviously</span> <span m='89310'>you</span> <span m='89400'>won't</span> <span m='89550'>have</span> <span m='89680'>any</span> <span m='89850'>experience</span> <span m='90490'>at</span> <span m='90550'>that</span> <span m='90720'>level.</span> <span m='91820'>And</span> <span m='92050'>then</span> <span m='92210'>you</span> <span m='92330'>can</span> <span m='92470'>kind</span> <span m='92670'>of</span> <span m='92740'>find</span> <span m='92940'>your</span> <span m='93050'>way</span> <span m='93230'>within</span> <span m='93480'>higher</span> <span m='93780'>education,</span> <span m='94490'>whatever</span> <span m='94750'>ends up</span> <span m='94890'>suiting</span> <span m='95430'>you.</span> </p><p><span m='96500'>However</span> <span m='97090'>as</span> <span m='97220'>far</span> <span m='97380'>as</span> <span m='97470'>Research</span> <span m='97830'>Administration</span> <span m='98470'>goes,</span> <span m='99080'>there's</span> <span m='99300'>always</span> <span m='99710'>more</span> <span m='99920'>and</span> <span m='99980'>more</span> <span m='100120'>demand</span> <span m='100500'>for</span> <span m='100630'>that.</span> <span m='100960'>That's</span> <span m='101200'>how</span> <span m='101470'>a</span> <span m='101510'>lot</span> <span m='101720'>of</span> <span m='101790'>universities</span> <span m='102530'>are</span> <span m='102630'>getting</span> <span m='102940'>a</span> <span m='103000'>lot</span> <span m='103190'>of</span> <span m='103240'>their</span> <span m='103360'>funding</span> <span m='103750'>these</span> <span m='103990'>days</span> <span m='104620'>so</span> <span m='104980'>that</span> <span m='105220'>is</span> <span m='105440'>kind</span> <span m='105620'>of</span> <span m='105720'>a</span> <span m='105770'>big</span> <span m='105970'>moneymaker</span> <span m='107210'>for</span> <span m='107380'>the</span> <span m='107470'>university.</span> <span m='108200'>And</span> <span m='108340'>that's</span> <span m='108530'>often</span> <span m='108870'>where</span> <span m='109090'>a</span> <span m='109150'>lot</span> <span m='109340'>of</span> <span m='109380'>the</span> <span m='109460'>job</span> <span m='109700'>opportunities</span> <span m='110360'>are</span> <span m='110740'>in</span> <span m='110810'>higher</span> <span m='111100'>education.</span> </p>","file":{"id":374388,"video_id":"3349211892001","name":"2276-Susan-AccountSupportMgr2","duration":112408,"thumbnail_url":null}});

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