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COMMUNITY LIAISON: Making San Francisco A Better Place To Work And Play

About this video 

Jim discusses his major in computer programming, and how it led to marketing and advertising. He then switched careers to work for the Mayor of San Francisco in Neighborhood Services, where he helps to solve problems in the community .

Degree: Computer Programming
Job Title: Community Liaison
Employer: San Francisco Department of Public Works

Job Summary: Social and Community Service Managers

Job Description

Social and community service managers coordinate and supervise social service programs and community organizations. They direct and lead staff who provide services to the public.

Social and community service managers work for a variety of social and human service organizations. The organizations may focus on working with a particular population, such as children, homeless people, or veterans. Other organizations may focus on helping people with particular challenges, such as hunger or joblessness.

Social and community service managers are often expected to show that their programs and services are effective. To do so, they collect statistics and other information to evaluate the impact that programs have in their community or on their target audience. They may be required to report this information to administrators or funders. They may also use evaluations to identify areas that need improvement for the program to be more effective.

Many social and community service managers have supervisory responsibilities. They may recruit, hire, and train new members of staff.

On-the-Job Training


Additional Info

Work experience is often needed to become a social and community service manager and is essential for those wishing to enter the occupation with a bachelor’s degree. Many employers prefer candidates who have a master's degree.

Employment of social and community service managers is expected to grow by 27 percent from 2010 to 2020, faster than the average for all occupations. Growth is expected because increases in the aging population, increases in demand for substance abuse treatment, and overall population growth.

Quick Facts

Average salary
Average salary
National Statistic Change Location
$35,000 - $95,000
Projected job growth
Projected Job Growth
25 to 30 percent
Typical schedule
Typical schedule
Full-time, Part-time
Typical workplace
Typical workplace
Indoor, Office
Personal qualities
Personal Qualities
Analytical skills, Leadership ability, Organizational skills, People skills, Problem solving skills, Teamwork, Verbal communication skills, Written communication skills

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='370'>Hi.</span> <span m='810'>My</span> <span m='900'>name</span> <span m='1100'>is</span> <span m='1450'>Jimmer</span> <span m='1580'>Cassiol.</span> <span m='2520'>I</span> <span m='2630'>work</span> <span m='2850'>with</span> <span m='2960'>the</span> <span m='3030'>San</span> <span m='3250'>Francisco</span> <span m='3790'>Department</span> <span m='4270'>of Public</span> <span m='4694'>Works.</span> <span m='5118'>And</span> <span m='5542'>I am</span> <span m='5966'>a</span> <span m='6390'>community</span> <span m='6920'>liaison.</span> </p><p><span m='8480'>And</span> <span m='9870'>my</span> <span m='10490'>career</span> <span m='11190'>educational</span> <span m='12550'>goal</span> <span m='13525'>when</span> <span m='13940'>I</span> <span m='14010'>was</span> <span m='14210'>back</span> <span m='14500'>in</span> <span m='14580'>school,</span> <span m='14980'>I</span> <span m='15110'>actually</span> <span m='15330'>went</span> <span m='15490'>to</span> <span m='15560'>school</span> <span m='15870'>for</span> <span m='16040'>computer</span> <span m='16450'>programming.</span> <span m='17580'>That</span> <span m='17920'>was</span> <span m='18120'>back</span> <span m='18520'>when</span> <span m='18950'>Windows</span> <span m='19290'>was</span> <span m='19490'>something</span> <span m='19745'>you</span> <span m='20000'>found</span> <span m='20270'>in</span> <span m='20350'>your</span> <span m='20490'>house.</span> <span m='22210'>We</span> <span m='22460'>basically</span> <span m='22850'>programmed</span> <span m='23165'>in</span> <span m='23480'>COBOL,</span> <span m='24080'>RPG,</span> <span m='25920'>RPG</span> <span m='26380'>II,</span> <span m='26990'>COBOL,</span> <span m='27530'>Fortran.</span> <span m='28760'>And</span> <span m='30590'>it's</span> <span m='30860'>not</span> <span m='31260'>the</span> <span m='31360'>career</span> <span m='31670'>path that</span> <span m='32066'>I ended up</span> <span m='32462'>taking,</span> <span m='34270'>but it</span> <span m='34500'>got me</span> <span m='34860'>into</span> <span m='35300'>a</span> <span m='36260'>marketing,</span> <span m='36860'>advertising,</span> <span m='37720'>database</span> <span m='38240'>management</span> <span m='38750'>type</span> <span m='38950'>of</span> <span m='39100'>career,</span> <span m='39920'>which</span> <span m='40210'>I</span> <span m='40280'>stayed</span> <span m='40600'>in</span> <span m='40750'>for</span> <span m='41040'>quite</span> <span m='41240'>a</span> <span m='41280'>few</span> <span m='41470'>years.</span> </p><p><span m='42710'>And</span> <span m='42860'>then</span> <span m='43120'>after</span> <span m='43630'>I</span> <span m='43910'>kind of</span> <span m='44150'>got</span> <span m='44290'>bored</span> <span m='44470'>with</span> <span m='44620'>that,</span> <span m='44780'>I</span> <span m='44920'>changed</span> <span m='45300'>my</span> <span m='45430'>career</span> <span m='45850'>and ended up</span> <span m='46290'>going</span> <span m='46610'>and</span> <span m='46720'>working</span> <span m='47150'>for</span> <span m='47840'>the</span> <span m='47950'>mayor</span> <span m='48180'>of</span> <span m='48240'>San</span> <span m='48420'>Francisco</span> <span m='49500'>in</span> <span m='49650'>the</span> <span m='49720'>neighborhood</span> <span m='50180'>services.</span> <span m='50760'>Basically</span> <span m='52146'>working with</span> <span m='52608'>community</span> <span m='53070'>groups</span> <span m='53994'>and</span> <span m='55380'>solving</span> <span m='55840'>issues</span> <span m='56490'>for</span> <span m='57380'>the people</span> <span m='57825'>that</span> <span m='58270'>are</span> <span m='58715'>living</span> <span m='59160'>in the</span> <span m='59440'>city.</span> </p><p><span m='59790'>I wish</span> <span m='59940'>I had</span> <span m='60240'>known</span> <span m='60540'>a</span> <span m='60600'>little</span> <span m='60790'>bit</span> <span m='60940'>more</span> <span m='61180'>of</span> <span m='61300'>what</span> <span m='61490'>I</span> <span m='61580'>actually</span> <span m='61970'>wanted</span> <span m='62180'>to do.</span> <span m='63270'>I</span> <span m='63410'>wasn't</span> <span m='63680'>quite</span> <span m='63880'>sure.</span> <span m='64180'>I</span> <span m='64800'>ended</span> <span m='65099'>up</span> <span m='65300'>going</span> <span m='65620'>to</span> <span m='65760'>school</span> <span m='66190'>for computer</span> <span m='66687'>programming</span> <span m='67184'>because that was</span> <span m='67681'>the big</span> <span m='68178'>thing back</span> <span m='68675'>then.</span> <span m='70663'>If I</span> <span m='71160'>had to do it all</span> <span m='71657'>over again,</span> <span m='72154'>I would</span> <span m='72651'>probably</span> <span m='73148'>do something</span> <span m='73645'>totally</span> <span m='74142'>different.</span> <span m='75633'>My dream</span> <span m='76130'>job probably</span> <span m='76627'>would have been</span> <span m='77124'>to become</span> <span m='77621'>a famous</span> <span m='78118'>actor</span> <span m='78615'>or a comedian.</span> <span m='80106'>And that's</span> <span m='80610'>basically</span> <span m='80885'>it.</span> </p><p><span m='81160'>But</span> <span m='81835'>here</span> <span m='82130'>I'm</span> <span m='82290'>working</span> <span m='82630'>on</span> <span m='82730'>community</span> <span m='83090'>programs.</span> <span m='83620'>I'm</span> <span m='83930'>kind</span> <span m='84170'>of</span> <span m='84250'>getting</span> <span m='84500'>people</span> <span m='84750'>together</span> <span m='86270'>to</span> <span m='86420'>work</span> <span m='86670'>for</span> <span m='86750'>the</span> <span m='86850'>community</span> <span m='87125'>to</span> <span m='87400'>make</span> <span m='87630'>San</span> <span m='87850'>Francisco</span> <span m='88150'>a better</span> <span m='88450'>place</span> <span m='88750'>to</span> <span m='89050'>live,</span> <span m='89950'>work,</span> <span m='90250'>and</span> <span m='90550'>play.</span> <span m='91450'>Thank</span> <span m='91750'>you.</span> </p>","file":{"id":195502,"video_id":"2707584258001","name":"60275388","duration":92138,"thumbnail_url":null}});