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OPERATIONS MANAGER: Working In A Team Environment

About this video 

Exaber, an operations manager for a junk collection company, spends his typical day managing his crew, their routes, and the revenue that his group is making for the company. He decided to go into operations management when he discovered that he preferred working and being successful as a team over working on his own.

Degree: Business Management
Job Title: Operations Manager
Employer: 1-800-GOT-JUNK?

Job Summary: General and Operations Managers

Job Description

Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.

On-the-Job Training

None

Certification Requirement
Recommended by the Institute of Certified Professional Managers.

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$45,000 - $145,000
Projected job growth
Projected Job Growth
0 to 10 percent
Typical schedule
Typical schedule
Full-time, Long hours
Typical workplace
Typical workplace
Indoor, Office
Personal qualities
Personal Qualities
Leadership ability, Organizational skills, Problem solving skills, Verbal communication skills, Written communication skills, Detail oriented, People skills, Public speaking ability

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='220'>So</span> <span m='360'>my</span> <span m='500'>name</span> <span m='610'>is</span> <span m='730'>Exaber,</span> <span m='1310'>I'm</span> <span m='1490'>the</span> <span m='1660'>Operations</span> <span m='2260'>Manager</span> <span m='2660'>for</span> <span m='2790'>1-800-GOT-JUNK?</span> <span m='3390'>out</span> <span m='4230'>here</span> <span m='4410'>in</span> <span m='4480'>the</span> <span m='4560'>Bay</span> <span m='4730'>Area.</span> <span m='5630'>So</span> <span m='5790'>what</span> <span m='5890'>I</span> <span m='5950'>do</span> <span m='6160'>is I</span> <span m='6270'>manage</span> <span m='6730'>a</span> <span m='6770'>group</span> <span m='7110'>of</span> <span m='7230'>about</span> <span m='7510'>20</span> <span m='7780'>guys.</span> <span m='9130'>These</span> <span m='9390'>guys</span> <span m='9610'>go</span> <span m='9820'>out</span> <span m='9940'>on</span> <span m='10040'>the</span> <span m='10120'>trucks,</span> <span m='10500'>and</span> <span m='10610'>they</span> <span m='10740'>haul</span> <span m='10920'>junk</span> <span m='11200'>for</span> <span m='11290'>a</span> <span m='11350'>living,</span> <span m='11830'>and</span> <span m='12060'>what</span> <span m='12190'>I</span> <span m='12260'>do</span> <span m='12470'>is</span> <span m='12590'>I</span> <span m='12670'>make</span> <span m='12910'>sure</span> <span m='13230'>to</span> <span m='13350'>manage</span> <span m='13670'>their</span> <span m='13840'>routes,</span> <span m='14510'>I</span> <span m='14600'>make</span> <span m='14730'>sure</span> <span m='14850'>that</span> <span m='15010'>they're</span> <span m='15170'>being</span> <span m='15360'>efficient,</span> <span m='15950'>and</span> <span m='16309'>I</span> <span m='16350'>make</span> <span m='16580'>sure</span> <span m='16860'>that</span> <span m='17070'>they</span> <span m='17230'>are</span> <span m='17360'>making</span> <span m='17550'>enough</span> <span m='17810'>revenue</span> <span m='18190'>for</span> <span m='18280'>the</span> <span m='18370'>company.</span> <span m='19260'>And</span> <span m='19610'>that</span> <span m='19690'>they're</span> <span m='19830'>just</span> <span m='20000'>having</span> <span m='20230'>fun,</span> <span m='20520'>and</span> <span m='20630'>that</span> <span m='21310'>they're</span> <span m='21480'>in</span> <span m='21570'>control,</span> <span m='22190'>and</span> <span m='22720'>I</span> <span m='22820'>can</span> <span m='22960'>provide</span> <span m='23290'>them</span> <span m='23380'>with</span> <span m='23510'>any</span> <span m='23750'>resources</span> <span m='24310'>that</span> <span m='24450'>they</span> <span m='24540'>might</span> <span m='24760'>need.</span> </p><p><span m='25700'>A</span> <span m='25790'>typical</span> <span m='26110'>day</span> <span m='26260'>for</span> <span m='26390'>me?</span> <span m='26770'>I</span> <span m='26930'>start</span> <span m='27330'>at</span> <span m='27450'>8</span> <span m='27610'>o'clock</span> <span m='27870'>in</span> <span m='27950'>the</span> <span m='28030'>morning,</span> <span m='28360'>I'm</span> <span m='28510'>in</span> <span m='28600'>the</span> <span m='28710'>office</span> <span m='29200'>probably</span> <span m='29515'>until</span> <span m='29830'>about</span> <span m='30180'>4:00</span> <span m='30730'>or</span> <span m='30770'>5:00.</span> <span m='31940'>I'm</span> <span m='32030'>sitting</span> <span m='32240'>behind</span> <span m='32509'>a</span> <span m='32560'>desk,</span> <span m='33000'>I</span> <span m='33060'>have</span> <span m='33220'>two</span> <span m='33410'>computer</span> <span m='33850'>screens,</span> <span m='34700'>constantly</span> <span m='35340'>on</span> <span m='35460'>the</span> <span m='35560'>internet.</span> <span m='36690'>Having</span> <span m='36970'>to</span> <span m='37060'>read</span> <span m='37240'>through</span> <span m='37440'>files</span> <span m='38140'>and</span> <span m='38240'>having</span> <span m='38540'>to</span> <span m='38930'>talk</span> <span m='39120'>to</span> <span m='39220'>customers</span> <span m='39630'>on</span> <span m='39700'>the</span> <span m='39790'>phone.</span> <span m='40090'>I'm</span> <span m='40170'>spending</span> <span m='40450'>a</span> <span m='40520'>lot</span> <span m='40780'>of</span> <span m='40870'>time</span> <span m='41090'>on</span> <span m='41170'>the</span> <span m='41250'>phone</span> <span m='41560'>talking</span> <span m='41840'>to</span> <span m='41910'>customers,</span> <span m='42810'>and</span> <span m='43000'>just</span> <span m='43220'>providing</span> <span m='43580'>that</span> <span m='44060'>customer</span> <span m='44470'>service</span> <span m='44910'>that</span> <span m='45970'>paying</span> <span m='46140'>customers</span> <span m='46550'>want.</span> </p><p><span m='47310'>I</span> <span m='47570'>did</span> <span m='47880'>my</span> <span m='48060'>Bachlor</span> <span m='48490'>of</span> <span m='48580'>Arts</span> <span m='48810'>at</span> <span m='48910'>University</span> <span m='49400'>of</span> <span m='49480'>California,</span> <span m='49950'>Santa</span> <span m='50230'>Cruz,</span> <span m='50460'>Business</span> <span m='50780'>Management.</span> <span m='51630'>And</span> <span m='51910'>I</span> <span m='51960'>decided</span> <span m='52410'>to</span> <span m='52450'>go</span> <span m='54070'>into</span> <span m='54230'>Operations</span> <span m='54810'>Management</span> <span m='55270'>once</span> <span m='55520'>I</span> <span m='55580'>knew</span> <span m='55810'>that</span> <span m='55980'>I</span> <span m='56090'>liked</span> <span m='56760'>to</span> <span m='57320'>work in</span> <span m='57540'>a</span> <span m='57620'>team</span> <span m='57860'>environment</span> <span m='58600'>and</span> <span m='58900'>be</span> <span m='59010'>able</span> <span m='59290'>to</span> <span m='60400'>have</span> <span m='60540'>a</span> <span m='60630'>team,</span> <span m='60950'>and</span> <span m='61030'>to</span> <span m='61090'>be</span> <span m='61230'>successful</span> <span m='61910'>as</span> <span m='62010'>a</span> <span m='62050'>whole,</span> <span m='62440'>versus</span> <span m='62890'>being</span> <span m='63040'>successful</span> <span m='63500'>on</span> <span m='63600'>my</span> <span m='63740'>own.</span> </p><p><span m='63980'>What</span> <span m='64590'>I</span> <span m='64650'>wish</span> <span m='64959'>I</span> <span m='65010'>knew</span> <span m='65200'>in</span> <span m='65269'>high</span> <span m='65450'>school</span> <span m='65720'>was</span> <span m='65880'>not to</span> <span m='66170'>procrastinate</span> <span m='66880'>on</span> <span m='67030'>any</span> <span m='67200'>type</span> <span m='67400'>of</span> <span m='67460'>work.</span> <span m='68350'>Procrastination</span> <span m='69070'>doesn't</span> <span m='69380'>just</span> <span m='69550'>last</span> <span m='69840'>through</span> <span m='69890'>high</span> <span m='70060'>school,</span> <span m='70290'>but</span> <span m='70440'>even</span> <span m='70710'>when</span> <span m='71290'>have</span> <span m='71630'>a</span> <span m='71870'>full-on</span> <span m='72090'>career,</span> <span m='72900'>and</span> <span m='73120'>I</span> <span m='73170'>think</span> <span m='73350'>it's</span> <span m='73460'>important</span> <span m='73920'>that</span> <span m='74130'>when</span> <span m='74280'>you're in</span> <span m='74440'>high</span> <span m='74570'>school</span> <span m='74800'>not</span> <span m='75090'>to</span> <span m='75160'>procrastinate.</span> <span m='75810'>Because</span> <span m='76240'>it's</span> <span m='76370'>a</span> <span m='76440'>good</span> <span m='76610'>trait</span> <span m='76920'>not</span> <span m='77090'>to</span> <span m='77170'>have</span> <span m='77490'>for</span> <span m='77640'>when</span> <span m='77840'>you</span> <span m='78310'>get</span> <span m='78440'>older</span> <span m='78750'>and</span> <span m='78840'>you</span> <span m='78890'>start</span> <span m='79100'>your</span> <span m='79230'>career.</span> </p>","file":{"id":387840,"video_id":"3453762573001","name":"2486-Exaber-OperationsManager1","duration":80504,"thumbnail_url":null}});