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GENERAL MANAGER, HOUSING: Hands-On Experience Means A Lot In This Industry

About this video 

Natasha, a general manager for two apartment communities, spends her typical day managing projects and her team at the properties to make sure that her residents are taken care of. She studied interior architecture and design in school, but after taking an internship in the field she decided that it wasn't the right one for her. She tells us that in her industry, it isn't all about schooling, but rather they place a large importance on hands-on experience.

Degree: Interior Architecture & Design
Job Title: General Manager

Job Summary: Property, Real Estate, and Community Association Managers

Job Description

Property, real estate, and community association managers take care of the many aspects of residential, commercial, or industrial properties. They make sure the property looks nice, operates smoothly, and preserves its resale value. They also oversee the selling, buying, leasing and/or governance of commercial, industrial, or residential real estate properties.

On-the-Job Training

None

Additional Info

Real estate managers who buy or sell property must have a real estate license in the state in which they practice. In a few states, property and community association managers must also have a real estate license. Managers of public housing subsidized by the federal government must hold certifications.

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$25,000 - $110,000
Projected job growth
Projected Job Growth
10 to 12 percent
Typical schedule
Typical schedule
Full-time, Long hours
Typical workplace
Typical workplace
Office, Indoor, Home
Personal qualities
Personal Qualities
Written communication skills, Verbal communication skills, People skills, Public speaking ability, Organizational skills

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='160'>Hi,</span> <span m='510'>my name's</span> <span m='820'>Natasha.</span> <span m='1440'>I'm a</span> <span m='1520'>general</span> <span m='1830'>manager.</span> <span m='2360'>I</span> <span m='2420'>manage</span> <span m='2675'>two</span> <span m='2930'>apartment</span> <span m='3360'>communities</span> <span m='3950'>in</span> <span m='4200'>San</span> <span m='4440'>Jose.</span> <span m='5370'>I</span> <span m='5490'>manage</span> <span m='5970'>the</span> <span m='6110'>everyday</span> <span m='7730'>functions</span> <span m='8210'>of</span> <span m='8310'>the</span> <span m='8390'>property</span> <span m='8840'>in</span> <span m='8940'>the</span> <span m='9050'>office.</span> <span m='9630'>I</span> <span m='9660'>manage</span> <span m='10190'>a</span> <span m='10370'>team.</span> <span m='10860'>And</span> <span m='10950'>I</span> <span m='11040'>also</span> <span m='11320'>manage</span> <span m='12580'>projects</span> <span m='13450'>and</span> <span m='13850'>take</span> <span m='14050'>care</span> <span m='14400'>of</span> <span m='14480'>making</span> <span m='14760'>sure</span> <span m='14960'>all</span> <span m='15090'>of</span> <span m='15180'>our</span> <span m='15290'>residents</span> <span m='15720'>are</span> <span m='15780'>happy.</span> </p><p><span m='16850'>That</span> <span m='17090'>finds me</span> <span m='17220'>everywhere.</span> <span m='17620'>I'm</span> <span m='17720'>all</span> <span m='17860'>over</span> <span m='17980'>the</span> <span m='18060'>place.</span> <span m='18590'>I'm</span> <span m='18800'>on</span> <span m='18980'>the</span> <span m='19050'>property,</span> <span m='19315'>I'm</span> <span m='19750'>in</span> <span m='19840'>the</span> <span m='19970'>office,</span> <span m='20450'>I'm</span> <span m='20700'>up at</span> <span m='20840'>our</span> <span m='20960'>home</span> <span m='21200'>office</span> <span m='21900'>doing</span> <span m='22200'>new</span> <span m='22500'>trainings,</span> <span m='23240'>teaching</span> <span m='23600'>my</span> <span m='23730'>team.</span> <span m='25010'>I</span> <span m='25100'>do</span> <span m='25520'>a</span> <span m='25620'>lot.</span> <span m='26350'>I</span> <span m='26510'>went</span> <span m='26690'>to</span> <span m='26770'>school</span> <span m='27010'>for interior</span> <span m='27510'>architecture</span> <span m='28090'>and</span> <span m='28220'>design</span> <span m='28860'>at</span> <span m='29330'>Academy</span> <span m='29710'>of</span> <span m='29830'>Art</span> <span m='30300'>in San Francisco.</span> <span m='31160'>And I</span> <span m='31280'>actually</span> <span m='31550'>did</span> <span m='31670'>an</span> <span m='31790'>internship</span> <span m='32600'>at</span> <span m='32750'>an</span> <span m='32850'>architecture</span> <span m='33390'>firm</span> <span m='33720'>and decided</span> <span m='34130'>it</span> <span m='34240'>wasn't</span> <span m='34540'>quite</span> <span m='34910'>for</span> <span m='35080'>me.</span> </p><p><span m='35500'>So</span> <span m='35660'>I</span> <span m='35740'>got</span> <span m='35930'>into</span> <span m='36090'>the</span> <span m='36170'>customer</span> <span m='36600'>service</span> <span m='36990'>side</span> <span m='37210'>of</span> <span m='37330'>things</span> <span m='37640'>and</span> <span m='37730'>got</span> <span m='37890'>to</span> <span m='37980'>implement</span> <span m='38390'>my</span> <span m='38540'>design</span> <span m='39590'>ideas</span> <span m='40060'>and</span> <span m='40150'>things</span> <span m='40360'>like</span> <span m='40550'>that</span> <span m='40790'>in</span> <span m='40880'>my</span> <span m='40980'>property</span> <span m='41350'>management</span> <span m='41910'>career</span> <span m='42650'>by</span> <span m='42820'>using</span> <span m='43230'>it</span> <span m='43380'>to</span> <span m='43640'>decorate</span> <span m='44030'>models,</span> <span m='45150'>give</span> <span m='45220'>ideas</span> <span m='45780'>around</span> <span m='46020'>the</span> <span m='46080'>property,</span> <span m='46570'>what looks</span> <span m='46990'>good,</span> <span m='47270'>what doesn't.</span> <span m='48590'>I</span> <span m='48690'>got</span> <span m='48880'>into</span> <span m='49070'>this</span> <span m='49280'>particular</span> <span m='49760'>job.</span> <span m='50120'>I</span> <span m='50190'>started</span> <span m='50450'>out</span> <span m='50550'>as</span> <span m='50640'>a</span> <span m='50690'>leasing</span> <span m='51030'>specialist.</span> <span m='51540'>One of</span> <span m='51640'>my</span> <span m='51770'>friends</span> <span m='52060'>referred</span> <span m='52410'>me</span> <span m='52550'>to</span> <span m='52680'>the</span> <span m='52770'>industry,</span> <span m='53940'>and</span> <span m='54130'>I</span> <span m='54180'>started</span> <span m='54510'>as a</span> <span m='54830'>specialist</span> <span m='55115'>and</span> <span m='55400'>I</span> <span m='55460'>worked</span> <span m='55780'>hard</span> <span m='56170'>and worked</span> <span m='56510'>my</span> <span m='56560'>way</span> <span m='56750'>up</span> <span m='56860'>into</span> <span m='57120'>assistant</span> <span m='57580'>property</span> <span m='57890'>manager.</span> <span m='58610'>And</span> <span m='58740'>then</span> <span m='58880'>I</span> <span m='58930'>managed</span> <span m='59340'>a</span> <span m='59380'>couple</span> <span m='59590'>of</span> <span m='59670'>properties,</span> <span m='60120'>and</span> <span m='60190'>now</span> <span m='60350'>I</span> <span m='60460'>am</span> <span m='60660'>here</span> <span m='60910'>managing</span> <span m='61390'>two.</span> </p><p><span m='62110'>What</span> <span m='62290'>I</span> <span m='62370'>wished</span> <span m='62600'>I</span> <span m='62660'>knew</span> <span m='62830'>in</span> <span m='62910'>high</span> <span m='63090'>school</span> <span m='63520'>was</span> <span m='63770'>that</span> <span m='64300'>the</span> <span m='64519'>key</span> <span m='64980'>component</span> <span m='65580'>is</span> <span m='65730'>hard</span> <span m='66020'>work.</span> <span m='67210'>I</span> <span m='67470'>know</span> <span m='67690'>now</span> <span m='68040'>that</span> <span m='68890'>making</span> <span m='69250'>sure</span> <span m='69440'>that</span> <span m='69570'>I</span> <span m='69640'>always</span> <span m='69960'>had</span> <span m='70330'>something</span> <span m='70760'>going</span> <span m='71020'>for</span> <span m='71110'>me,</span> <span m='71250'>whether</span> <span m='71470'>it</span> <span m='71580'>was</span> <span m='71800'>work</span> <span m='72040'>experience</span> <span m='72880'>or</span> <span m='73610'>training</span> <span m='74000'>experience,</span> <span m='74520'>that's</span> <span m='74710'>really</span> <span m='74950'>what</span> <span m='75120'>I</span> <span m='75220'>took</span> <span m='75470'>into</span> <span m='75760'>my</span> <span m='75880'>career</span> <span m='76290'>now.</span> <span m='77070'>And</span> <span m='77440'>back</span> <span m='77690'>then,</span> <span m='77850'>I</span> <span m='77950'>didn't</span> <span m='78150'>know</span> <span m='78300'>that.</span> <span m='78430'>I</span> <span m='78480'>thought</span> <span m='78670'>it</span> <span m='78720'>was</span> <span m='78940'>all</span> <span m='79320'>had</span> <span m='79540'>to</span> <span m='79600'>be</span> <span m='79730'>school</span> <span m='80200'>and</span> <span m='80340'>no</span> <span m='80540'>experience.</span> <span m='81210'>And</span> <span m='81300'>hands-on</span> <span m='81700'>experience</span> <span m='82200'>really</span> <span m='82520'>does</span> <span m='83020'>mean</span> <span m='83190'>a</span> <span m='83250'>lot</span> <span m='83540'>in this</span> <span m='83770'>industry.</span> </p>","file":{"id":387802,"video_id":"3453621749001","name":"2489-Natasha-GeneralManagerHousing1","duration":85427,"thumbnail_url":null}});