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PROGRAM MANAGER, ENGINEERING: Liasing Between Business & Engineering

About this video 

Amanda, a program manager for an engineering company, is responsible for acting as a liaison between the business and technical sides of the company. She was able to get a job at her company by meeting executives at the coffee shop where she worked. She received a job in customer service and worked her way up from the bottom.

Degree: Textile Technology
Job Title: Program Manager

Job Summary: General and Operations Managers

Job Description

Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.

On-the-Job Training

None

Certification Requirement
Recommended by the Institute of Certified Professional Managers.

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$45,000 - $145,000
Projected job growth
Projected Job Growth
0 to 10 percent
Typical schedule
Typical schedule
Full-time, Long hours
Typical workplace
Typical workplace
Indoor, Office
Personal qualities
Personal Qualities
Leadership ability, Organizational skills, Problem solving skills, Verbal communication skills, Written communication skills, Detail oriented, People skills, Public speaking ability
P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='90'>My</span> <span m='290'>job</span> <span m='700'>is</span> <span m='1130'>a</span> <span m='1350'>program</span> <span m='1770'>manager</span> <span m='2220'>in</span> <span m='2290'>engineering.</span> <span m='3170'>What</span> <span m='3350'>that</span> <span m='3510'>means</span> <span m='3950'>is</span> <span m='4240'>that</span> <span m='4460'>I</span> <span m='5200'>act</span> <span m='5810'>in</span> <span m='5910'>a</span> <span m='5970'>lot</span> <span m='6190'>of</span> <span m='6270'>ways</span> <span m='6670'>as</span> <span m='6830'>sort</span> <span m='7010'>of</span> <span m='7050'>a</span> <span m='7120'>liaison</span> <span m='7820'>between</span> <span m='8790'>the</span> <span m='8880'>business</span> <span m='9230'>side</span> <span m='9440'>of</span> <span m='9520'>our</span> <span m='9640'>company</span> <span m='10240'>and</span> <span m='10700'>the</span> <span m='10810'>technical</span> <span m='11260'>side.</span> <span m='12080'>And</span> <span m='12610'>so</span> <span m='12760'>I'm</span> <span m='12930'>helping</span> <span m='13280'>to</span> <span m='13340'>make</span> <span m='13510'>sure</span> <span m='13760'>that</span> <span m='13890'>we</span> <span m='14060'>understand</span> <span m='14470'>exactly</span> <span m='14840'>what</span> <span m='14990'>the</span> <span m='15060'>business</span> <span m='15460'>needs</span> <span m='15760'>for</span> <span m='15950'>us</span> <span m='16079'>to</span> <span m='16200'>build,</span> <span m='16590'>because</span> <span m='17010'>the</span> <span m='17110'>engineering</span> <span m='17590'>side</span> <span m='17860'>is</span> <span m='18130'>building</span> <span m='18570'>new</span> <span m='18810'>things</span> <span m='19240'>for</span> <span m='20210'>both</span> <span m='20520'>our</span> <span m='20750'>internal</span> <span m='22550'>employees</span> <span m='23190'>and</span> <span m='23410'>some</span> <span m='23560'>of</span> <span m='23620'>our</span> <span m='23760'>external</span> <span m='24120'>customers.</span> <span m='25910'>And</span> <span m='26060'>then</span> <span m='26420'>that</span> <span m='26600'>also</span> <span m='26980'>means</span> <span m='27240'>that</span> <span m='27330'>I'm</span> <span m='27470'>helping</span> <span m='27930'>to</span> <span m='28050'>make</span> <span m='28280'>sure</span> <span m='28580'>that</span> <span m='30090'>the</span> <span m='30200'>business</span> <span m='30540'>side</span> <span m='30750'>understands</span> <span m='31540'>what</span> <span m='31850'>engineering</span> <span m='32430'>might</span> <span m='33460'>come</span> <span m='33650'>up</span> <span m='33790'>against.</span> </p><p><span m='34260'>So</span> <span m='34550'>I'm</span> <span m='35380'>just</span> <span m='35580'>helping</span> <span m='36100'>do</span> <span m='36320'>some</span> <span m='36510'>translations</span> <span m='37230'>between</span> <span m='37600'>both</span> <span m='37830'>of</span> <span m='37910'>those</span> <span m='38160'>sides.</span> <span m='39480'>It</span> <span m='39580'>also</span> <span m='39870'>means</span> <span m='40190'>that</span> <span m='40310'>I</span> <span m='40390'>help</span> <span m='40680'>make</span> <span m='40840'>sure</span> <span m='41040'>that</span> <span m='41310'>we</span> <span m='41550'>build</span> <span m='42110'>and</span> <span m='42230'>deliver</span> <span m='42570'>things</span> <span m='42870'>on</span> <span m='43050'>time.</span> <span m='43420'>So</span> <span m='43640'>I'm</span> <span m='43830'>helping</span> <span m='44130'>to</span> <span m='44210'>manage</span> <span m='44580'>schedules,</span> <span m='45280'>and</span> <span m='45420'>I'm</span> <span m='45680'>just</span> <span m='45920'>helping</span> <span m='46230'>to</span> <span m='46290'>manage</span> <span m='46710'>all</span> <span m='46850'>the</span> <span m='47000'>little</span> <span m='47270'>deliverables</span> <span m='47970'>and</span> <span m='48110'>tasks</span> <span m='48490'>and</span> <span m='48840'>little</span> <span m='49030'>things</span> <span m='49300'>that</span> <span m='49410'>we</span> <span m='49480'>have</span> <span m='49670'>to</span> <span m='49850'>ship</span> <span m='50740'>to</span> <span m='50850'>say</span> <span m='50980'>that</span> <span m='51500'>we're</span> <span m='51670'>done</span> <span m='51880'>with</span> <span m='52010'>whatever</span> <span m='52330'>it</span> <span m='52390'>is</span> <span m='52510'>that</span> <span m='52590'>we're</span> <span m='52670'>doing.</span> </p><p><span m='53600'>I</span> <span m='54080'>studied</span> <span m='54950'>textiles</span> <span m='56320'>in</span> <span m='56540'>North</span> <span m='56720'>Carolina,</span> <span m='58050'>and</span> <span m='59470'>I</span> <span m='59620'>am</span> <span m='59790'>obviously</span> <span m='60240'>not</span> <span m='60450'>using</span> <span m='60700'>that</span> <span m='60860'>in</span> <span m='61000'>any</span> <span m='61230'>way,</span> <span m='61410'>shape,</span> <span m='61610'>or form</span> <span m='61970'>right</span> <span m='62150'>now.</span> <span m='62980'>I</span> <span m='63620'>ended</span> <span m='63900'>up</span> <span m='64080'>getting</span> <span m='64940'>the</span> <span m='65050'>job</span> <span m='65280'>that</span> <span m='65390'>I</span> <span m='65450'>have</span> <span m='65680'>right</span> <span m='65890'>now</span> <span m='66110'>just</span> <span m='66720'>through</span> <span m='67020'>meeting</span> <span m='67330'>people</span> <span m='67690'>at</span> <span m='67750'>the</span> <span m='67820'>coffee</span> <span m='68080'>shop</span> <span m='68320'>that</span> <span m='68410'>I</span> <span m='68460'>was</span> <span m='68600'>working</span> <span m='68890'>at.</span> <span m='70190'>A</span> <span m='70270'>lot</span> <span m='70440'>of</span> <span m='70500'>the</span> <span m='70890'>executives</span> <span m='71410'>and</span> <span m='71500'>managers</span> <span m='72020'>came</span> <span m='72240'>in</span> <span m='72340'>every</span> <span m='72520'>day,</span> <span m='72850'>and</span> <span m='73110'>so</span> <span m='73370'>I</span> <span m='73860'>worked</span> <span m='74310'>my</span> <span m='74420'>way</span> <span m='74580'>in</span> <span m='74740'>that</span> <span m='74890'>way.</span> <span m='76000'>Started</span> <span m='76850'>doing</span> <span m='77200'>customer</span> <span m='77590'>facing,</span> <span m='78020'>just</span> <span m='78300'>customer</span> <span m='78660'>support,</span> <span m='79600'>and</span> <span m='80160'>ended</span> <span m='80430'>up</span> <span m='80610'>learning</span> <span m='80910'>a</span> <span m='80970'>lot</span> <span m='81130'>about</span> <span m='81370'>the</span> <span m='81440'>company</span> <span m='81870'>and</span> <span m='82000'>our</span> <span m='82110'>products</span> <span m='82670'>and</span> <span m='82830'>some</span> <span m='82960'>of</span> <span m='83000'>the</span> <span m='83100'>tools</span> <span m='83730'>by</span> <span m='83980'>doing</span> <span m='84300'>that.</span> </p><p><span m='84570'>And</span> <span m='84750'>so</span> <span m='85980'>I</span> <span m='86300'>am</span> <span m='86930'>an</span> <span m='87120'>asset,</span> <span m='87610'>because</span> <span m='87880'>I</span> <span m='87980'>really</span> <span m='88250'>understand</span> <span m='88930'>what</span> <span m='89190'>our</span> <span m='89300'>customers</span> <span m='89710'>are</span> <span m='89800'>looking</span> <span m='90100'>for,</span> <span m='90290'>because</span> <span m='90450'>I</span> <span m='90510'>had</span> <span m='90670'>so</span> <span m='90770'>much</span> <span m='90930'>exposure</span> <span m='91510'>to</span> <span m='91930'>that</span> <span m='92150'>side</span> <span m='92350'>of</span> <span m='92410'>the</span> <span m='92470'>house.</span> <span m='93180'>And</span> <span m='93430'>so</span> <span m='93550'>they've</span> <span m='93700'>been</span> <span m='93820'>able</span> <span m='94020'>to</span> <span m='94100'>just</span> <span m='94270'>sort</span> <span m='94480'>of</span> <span m='94600'>plug</span> <span m='94820'>me</span> <span m='94920'>into</span> <span m='95010'>different</span> <span m='95370'>places</span> <span m='95760'>where</span> <span m='96290'>that's</span> <span m='96500'>valuable.</span> <span m='97510'>What</span> <span m='98260'>I</span> <span m='98410'>wish</span> <span m='99010'>that</span> <span m='99300'>I</span> <span m='99650'>had</span> <span m='100440'>known</span> <span m='101020'>or</span> <span m='101270'>at</span> <span m='101390'>least</span> <span m='101710'>considered</span> <span m='102360'>in</span> <span m='102530'>high</span> <span m='102700'>school</span> <span m='103570'>is,</span> <span m='104990'>I</span> <span m='105150'>sort</span> <span m='105360'>of</span> <span m='105410'>blindly</span> <span m='105990'>jumped</span> <span m='106360'>into</span> <span m='106830'>a</span> <span m='106910'>college</span> <span m='107300'>major</span> <span m='108210'>that</span> <span m='108480'>had</span> <span m='108750'>no</span> <span m='108900'>relevance</span> <span m='109480'>to</span> <span m='109830'>anything</span> <span m='110270'>that</span> <span m='110380'>I</span> <span m='110550'>have</span> <span m='110710'>any</span> <span m='110880'>interest</span> <span m='111210'>in</span> <span m='111270'>doing</span> <span m='111620'>today.</span> </p><p><span m='112860'>I</span> <span m='112950'>wish</span> <span m='113230'>I</span> <span m='113330'>had</span> <span m='113570'>given</span> <span m='113600'>myself</span> <span m='114080'>the</span> <span m='114170'>opportunity</span> <span m='114990'>to</span> <span m='116020'>either</span> <span m='116320'>have</span> <span m='116440'>gone</span> <span m='116730'>into</span> <span m='116850'>a</span> <span m='116910'>broader</span> <span m='117260'>field</span> <span m='117740'>or</span> <span m='118230'>to</span> <span m='118370'>have</span> <span m='118480'>taken</span> <span m='118780'>some</span> <span m='118930'>time</span> <span m='119200'>off</span> <span m='119870'>before</span> <span m='120410'>going</span> <span m='120680'>into</span> <span m='120830'>college</span> <span m='121210'>and</span> <span m='121330'>choosing</span> <span m='121670'>something</span> <span m='122010'>so</span> <span m='122200'>specific</span> <span m='123570'>so</span> <span m='123760'>that</span> <span m='123910'>I</span> <span m='124680'>had</span> <span m='125080'>made</span> <span m='125430'>a</span> <span m='125530'>little</span> <span m='125730'>bit</span> <span m='125900'>more</span> <span m='126180'>of</span> <span m='126270'>an</span> <span m='126370'>informed</span> <span m='126930'>decision</span> <span m='127920'>about</span> <span m='128180'>what</span> <span m='128310'>I</span> <span m='128380'>studied.</span> <span m='130000'>Not</span> <span m='130210'>that</span> <span m='130330'>it's</span> <span m='130500'>held</span> <span m='131130'>me</span> <span m='132240'>or</span> <span m='132560'>blocked</span> <span m='132870'>me</span> <span m='133280'>in</span> <span m='133420'>from</span> <span m='133600'>being able</span> <span m='133710'>to</span> <span m='133780'>do</span> <span m='133910'>other</span> <span m='134040'>things,</span> <span m='134480'>but</span> <span m='134930'>I</span> <span m='135050'>wish</span> <span m='135220'>that</span> <span m='135370'>I</span> <span m='135470'>had</span> <span m='135870'>studied</span> <span m='136230'>something</span> <span m='136460'>a</span> <span m='136530'>little</span> <span m='136660'>bit</span> <span m='136830'>more</span> <span m='137240'>specific</span> <span m='137820'>and</span> <span m='138020'>topical</span> <span m='138780'>to things that</span> <span m='139080'>I care about.</span> </p>","file":{"id":391149,"video_id":"3473923732001","name":"2517-Amanda-ProgramMgrEngineering1","duration":140830,"thumbnail_url":null}});