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MANAGER, LEATHER STORE, IN-DEPTH: You Have To Work Your Way Up To A Luxury Boutique

About this video 

Ernesto, a retail general manager, describes the challenges of his job, what he likes most, his key decisions, how difficult getting into the industry is, and work-life balance. He currently works a a luxury leather boutique, which is not a store for entry-level employees. It is necessary to work your way up through a small local boutique to a larger chain before working at a luxury boutique.

Degree: Fashion Illustration
Job Title: General Manager
Employer: Mulholland

Job Summary: General and Operations Managers

Job Description

Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.

On-the-Job Training

None

Certification Requirement
Recommended by the Institute of Certified Professional Managers.

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$45,000 - $145,000
Projected job growth
Projected Job Growth
0 to 10 percent
Typical schedule
Typical schedule
Full-time, Long hours
Typical workplace
Typical workplace
Indoor, Office
Personal qualities
Personal Qualities
Leadership ability, Organizational skills, Problem solving skills, Verbal communication skills, Written communication skills, Detail oriented, People skills, Public speaking ability
P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='0'>I think</span> <span m='410'>my</span> <span m='520'>favorite</span> <span m='840'>part</span> <span m='1050'>of</span> <span m='1110'>the</span> <span m='1210'>job</span> <span m='1680'>is</span> <span m='3160'>working</span> <span m='3410'>with</span> <span m='3540'>people.</span> <span m='4100'>You</span> <span m='4180'>have</span> <span m='4310'>to</span> <span m='4410'>like</span> <span m='4610'>people</span> <span m='4950'>to</span> <span m='5020'>be</span> <span m='5160'>in</span> <span m='5270'>retail.</span> <span m='6750'>It's</span> <span m='7000'>not</span> <span m='7280'>so</span> <span m='7360'>much</span> <span m='7540'>about</span> <span m='7790'>selling.</span> <span m='8180'>It's</span> <span m='8310'>about</span> <span m='8570'>connecting</span> <span m='8920'>with</span> <span m='9050'>your</span> <span m='9470'>clients</span> <span m='9890'>and</span> <span m='10000'>people.</span> <span m='10540'>And</span> <span m='10620'>sometimes,</span> <span m='11070'>you</span> <span m='11240'>can</span> <span m='11780'>make</span> <span m='11960'>a</span> <span m='12020'>person's</span> <span m='12430'>day</span> <span m='12750'>just</span> <span m='13020'>by</span> <span m='13170'>being</span> <span m='13420'>friendly.</span> <span m='14280'>And</span> <span m='14670'>you</span> <span m='14860'>may not</span> <span m='15120'>sell</span> <span m='15400'>something,</span> <span m='15710'>but you know you</span> <span m='16100'>made</span> <span m='16250'>a</span> <span m='16290'>difference</span> <span m='16620'>in</span> <span m='16710'>someone.</span> <span m='17130'>So</span> <span m='17250'>it's</span> <span m='18630'>a</span> <span m='18710'>lot</span> <span m='18940'>more</span> <span m='19160'>involved</span> <span m='19630'>in</span> <span m='19700'>just</span> <span m='19940'>selling.</span> <span m='20340'>You're</span> <span m='20500'>really</span> <span m='20710'>working</span> <span m='21010'>with</span> <span m='21140'>people.</span> </p><p><span m='23340'>I'd</span> <span m='23580'>say</span> <span m='23730'>the</span> <span m='23990'>least</span> <span m='25020'>favorite</span> <span m='25640'>part</span> <span m='26410'>of</span> <span m='26540'>the</span> <span m='26630'>job</span> <span m='27050'>is</span> <span m='27190'>working</span> <span m='27470'>on</span> <span m='27530'>weekends.</span> <span m='30500'>That</span> <span m='30710'>really</span> <span m='31315'>is</span> <span m='31790'>it.</span> <span m='32980'>Yeah,</span> <span m='33390'>that's it.</span> </p><p><span m='33800'>In</span> <span m='34300'>my</span> <span m='34570'>first</span> <span m='34840'>retail</span> <span m='35190'>job--</span> <span m='36000'>my</span> <span m='36280'>first job</span> <span m='36560'>was</span> <span m='36820'>literally out of</span> <span m='37070'>art school--</span> <span m='37530'>it was</span> <span m='37780'>my</span> <span m='37890'>first</span> <span m='38130'>job</span> <span m='38370'>ever.</span> <span m='38710'>And</span> <span m='38790'>it</span> <span m='38840'>was</span> <span m='38980'>retail.</span> <span m='39550'>And</span> <span m='39800'>I</span> <span m='40030'>knew</span> <span m='40370'>that</span> <span m='41430'>as</span> <span m='41700'>soon</span> <span m='41730'>as</span> <span m='42110'>I</span> <span m='42160'>started</span> <span m='42370'>working</span> <span m='42650'>there</span> <span m='42910'>and</span> <span m='43130'>I</span> <span m='43310'>knew</span> <span m='43530'>it was</span> <span m='43700'>for</span> <span m='43800'>me.</span> <span m='44040'>This</span> <span m='44240'>is</span> <span m='44420'>what</span> <span m='44570'>I</span> <span m='44610'>wanted</span> <span m='44870'>to</span> <span m='44940'>do.</span> </p><p><span m='45880'>Is</span> <span m='46070'>it</span> <span m='46160'>hard</span> <span m='46390'>to</span> <span m='46430'>get</span> <span m='46580'>a</span> <span m='46660'>job</span> <span m='47010'>in</span> <span m='47050'>this</span> <span m='47270'>field?</span> <span m='49490'>This</span> <span m='49650'>is</span> <span m='49800'>a</span> <span m='49890'>luxury</span> <span m='50930'>leather</span> <span m='51350'>goods</span> <span m='51550'>environment.</span> <span m='52230'>Luxury,</span> <span m='53440'>which</span> <span m='53620'>is</span> <span m='54330'>everyone</span> <span m='55530'>wants</span> <span m='55710'>to</span> <span m='55790'>do</span> <span m='55930'>that--</span> <span m='56430'>you know,</span> <span m='56650'>Fendi</span> <span m='56940'>and</span> <span m='57150'>Gucci.</span> <span m='58450'>It's</span> <span m='58620'>a</span> <span m='58680'>great</span> <span m='59200'>job.</span> <span m='60570'>It's</span> <span m='60740'>not</span> <span m='60890'>hard</span> <span m='61070'>to</span> <span m='61110'>get</span> <span m='61250'>into,</span> <span m='61490'>but you</span> <span m='61590'>have</span> <span m='61930'>to</span> <span m='62000'>be</span> <span m='62130'>willing</span> <span m='62510'>to</span> <span m='62750'>put</span> <span m='62980'>in</span> <span m='63170'>your</span> <span m='63590'>dues.</span> <span m='64150'>You</span> <span m='64269'>can't</span> <span m='64480'>just</span> <span m='64629'>start</span> <span m='64879'>off</span> <span m='65129'>being</span> <span m='65599'>the</span> <span m='66070'>manager</span> <span m='66330'>of a</span> <span m='66820'>Gucci</span> <span m='66960'>store.</span> <span m='67220'>You're</span> <span m='67330'>going</span> <span m='67480'>to</span> <span m='67530'>start</span> <span m='67780'>off</span> <span m='67950'>maybe</span> <span m='68830'>a</span> <span m='68880'>small</span> <span m='69490'>local</span> <span m='69870'>boutique</span> <span m='70440'>and then</span> <span m='70570'>you</span> <span m='70680'>can</span> <span m='70910'>go</span> <span m='71140'>from</span> <span m='71340'>there</span> <span m='71710'>to</span> <span m='72430'>a</span> <span m='72530'>larger</span> <span m='72900'>chain</span> <span m='73340'>and</span> <span m='73540'>work</span> <span m='73820'>your</span> <span m='73940'>way</span> <span m='74070'>up</span> <span m='74180'>to</span> <span m='74640'>luxury</span> <span m='75110'>boutiques.</span> </p><p><span m='75790'>So</span> <span m='75950'>it's</span> <span m='76090'>definitely</span> <span m='76420'>got</span> <span m='76590'>a</span> <span m='77950'>where</span> <span m='78210'>you</span> <span m='78310'>have</span> <span m='78440'>to</span> <span m='78530'>take</span> <span m='78730'>time.</span> <span m='79420'>It's not</span> <span m='79560'>going</span> <span m='79660'>to</span> <span m='79700'>happen</span> <span m='79930'>overnight.</span> <span m='80350'>But</span> <span m='80450'>if</span> <span m='80560'>you're</span> <span m='80680'>persistent,</span> <span m='81150'>you'll</span> <span m='81290'>do</span> <span m='81480'>it.</span> </p><p><span m='82330'>My</span> <span m='82560'>work-life</span> <span m='83030'>balance,</span> <span m='83800'>it</span> <span m='83920'>can</span> <span m='84030'>be</span> <span m='84140'>a</span> <span m='84190'>little</span> <span m='84360'>challenging</span> <span m='84820'>sometimes.</span> <span m='85290'>For</span> <span m='85370'>the</span> <span m='85470'>most</span> <span m='85770'>part,</span> <span m='86270'>it's</span> <span m='87170'>making</span> <span m='87500'>your</span> <span m='87650'>quality</span> <span m='88060'>of</span> <span m='88140'>time</span> <span m='88670'>off of</span> <span m='88950'>work</span> <span m='89320'>count</span> <span m='89690'>as</span> <span m='89780'>much</span> <span m='89970'>as</span> <span m='90060'>possible.</span> <span m='91050'>That's</span> <span m='91210'>how</span> <span m='91350'>I</span> <span m='91450'>work</span> <span m='92310'>my</span> <span m='92470'>work-life</span> <span m='93020'>balance,</span> <span m='93460'>is</span> <span m='93800'>when</span> <span m='93960'>I</span> <span m='94020'>do</span> <span m='94150'>have</span> <span m='94280'>my</span> <span m='94400'>time</span> <span m='94660'>off,</span> <span m='94830'>I</span> <span m='95270'>try</span> <span m='95740'>to</span> <span m='95850'>chill</span> <span m='96140'>out,</span> <span m='96900'>not</span> <span m='97390'>think</span> <span m='97600'>about</span> <span m='97850'>work,</span> <span m='98200'>and</span> <span m='98310'>just</span> <span m='98490'>concentrate</span> <span m='98910'>on</span> <span m='98980'>myself.</span> <span m='99610'>And</span> <span m='99820'>then</span> <span m='100890'>just</span> <span m='101060'>kind of</span> <span m='101220'>recharge</span> <span m='101710'>for</span> <span m='101760'>the</span> <span m='101850'>next</span> <span m='102100'>day.</span> 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