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PATIENT CARE/OFFICE MANAGER, PLASTIC SURGERY: Having A Varied Day

About this video 

This patient care coordinator and practice manager for a plastic surgeon spends her typical day meeting with patients and talking about their procedures, answer questions, and perform payroll and administrative duties for the office. She originally worked in business, but changed careers and began working in skin care. Now she gets the best of both worlds with her current job.

Degree: Business
Job Title: Patient Care Coordinator & Practice Manager

Job Summary: Medical Secretaries

Job Description

Medical Secretaries perform duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.vMedical secretaries need to be familiar with medical terminology, insurance rules, billing practices, medical records, and hospital or laboratory procedures.

On-the-Job Training

Short-term on-the-job training

Certification Requirement
Recommended by te Legal Secretaries International.

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$20,000 - $55,000
Projected job growth
Projected Job Growth
10 to 20 percent
Typical schedule
Typical schedule
Full-time
Typical workplace
Typical workplace
Hospital / Clinic, Indoor, Office
Personal qualities
Personal Qualities
Organizational skills, People skills, Technical skills, Written communication skills, Detail oriented, Teamwork, Verbal communication skills

Educational Path

Education requirement
Education Requirement
High school degree
Trade/vocational School
View Detailed Career Data

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='0'>So the</span> <span m='240'>question's</span> <span m='620'>what</span> <span m='740'>do</span> <span m='810'>I</span> <span m='890'>do.</span> <span m='1930'>I have</span> <span m='2080'>two roles</span> <span m='2400'>at</span> <span m='2720'>my</span> <span m='2770'>practice.</span> <span m='3290'>I</span> <span m='3370'>work</span> <span m='3640'>for</span> <span m='3840'>a</span> <span m='3870'>plastic</span> <span m='4300'>surgeon</span> <span m='4870'>in</span> <span m='5330'>Bellevue,</span> <span m='5750'>Washington.</span> <span m='6810'>And</span> <span m='7390'>we</span> <span m='7550'>perform</span> <span m='7880'>surgeries</span> <span m='8220'>on-site.</span> <span m='8860'>And</span> <span m='9110'>my</span> <span m='9310'>job</span> <span m='9630'>is</span> <span m='9780'>twofold.</span> <span m='10520'>I'm</span> <span m='10660'>what's</span> <span m='10900'>called</span> <span m='11090'>the</span> <span m='11160'>patient</span> <span m='11520'>care</span> <span m='11720'>coordinator,</span> <span m='12370'>and I'm</span> <span m='12650'>also</span> <span m='13050'>the</span> <span m='13260'>practice</span> <span m='13690'>manager.</span> </p><p><span m='14210'>So</span> <span m='15120'>half</span> <span m='15450'>of</span> <span m='15580'>the</span> <span m='15680'>time</span> <span m='15994'>or</span> <span m='16309'>a</span> <span m='16360'>couple</span> <span m='16610'>days</span> <span m='16820'>of</span> <span m='16910'>the</span> <span m='17000'>week,</span> <span m='17480'>I</span> <span m='18100'>do</span> <span m='18260'>selling.</span> <span m='18740'>I meet with</span> <span m='18870'>the</span> <span m='19130'>patients.</span> <span m='19700'>I</span> <span m='19850'>talk</span> <span m='20100'>about</span> <span m='20360'>the</span> <span m='20440'>procedures.</span> <span m='21590'>I</span> <span m='21640'>help</span> <span m='21870'>them</span> <span m='22040'>understand</span> <span m='23870'>costs</span> <span m='24480'>and</span> <span m='24600'>scheduling,</span> <span m='27120'>what</span> <span m='27290'>they</span> <span m='27370'>might</span> <span m='27590'>expect</span> <span m='27980'>after.</span> </p><p><span m='28860'>And</span> <span m='29000'>I</span> <span m='29050'>work</span> <span m='29230'>with</span> <span m='29350'>my</span> <span m='29450'>medical</span> <span m='29840'>team</span> <span m='30390'>to</span> <span m='31290'>answer</span> <span m='31550'>questions.</span> <span m='32040'>And</span> <span m='32180'>then</span> <span m='32299'>the</span> <span m='32450'>other</span> <span m='32619'>half</span> <span m='32850'>of</span> <span m='32920'>the</span> <span m='33020'>time,</span> <span m='33310'>I</span> <span m='33400'>do</span> <span m='33600'>everything</span> <span m='34060'>from</span> <span m='36110'>pay</span> <span m='36360'>bills</span> <span m='36870'>and</span> <span m='37180'>do</span> <span m='37310'>payroll</span> <span m='38060'>to</span> <span m='39190'>refresh</span> <span m='39970'>magazines,</span> <span m='40650'>get</span> <span m='40840'>lunch,</span> <span m='41410'>and</span> <span m='41550'>answer</span> <span m='41810'>phones.</span> <span m='42420'>So</span> <span m='43210'>it's</span> <span m='43520'>exciting.</span> </p><p><span m='44150'>This</span> <span m='44320'>is</span> <span m='44450'>a</span> <span m='44500'>second</span> <span m='44860'>career</span> <span m='45470'>for</span> <span m='45600'>me.</span> <span m='46000'>I</span> <span m='46240'>started</span> <span m='46620'>out</span> <span m='46750'>in</span> <span m='46790'>business.</span> <span m='47410'>I</span> <span m='47470'>have</span> <span m='47640'>a</span> <span m='47680'>business</span> <span m='48070'>background,</span> <span m='48590'>a</span> <span m='48640'>BA</span> <span m='48890'>and</span> <span m='49090'>an</span> <span m='49230'>MBA.</span> <span m='50240'>And</span> <span m='50540'>I</span> <span m='50640'>worked</span> <span m='51000'>for</span> <span m='51290'>a</span> <span m='51340'>number</span> <span m='51700'>of</span> <span m='51770'>big</span> <span m='52080'>corporations</span> <span m='53100'>and</span> <span m='54260'>at</span> <span m='54500'>35</span> <span m='55260'>decided</span> <span m='55840'>I</span> <span m='56060'>didn't</span> <span m='56550'>want</span> <span m='57070'>to</span> <span m='57160'>do</span> <span m='57300'>that</span> <span m='57490'>anymore.</span> <span m='58010'>So</span> <span m='58130'>I</span> <span m='58240'>went</span> <span m='58620'>back</span> <span m='58910'>to</span> <span m='59180'>aesthetician</span> <span m='59710'>school</span> <span m='60570'>eight</span> <span m='60740'>months.</span> <span m='61020'>I</span> <span m='61070'>got</span> <span m='61260'>a</span> <span m='61300'>certification</span> <span m='62010'>program</span> <span m='62620'>and</span> <span m='62720'>started</span> <span m='63010'>doing</span> <span m='63210'>skin</span> <span m='63480'>care,</span> <span m='64450'>and</span> <span m='65300'>my</span> <span m='65660'>business</span> <span m='66080'>degree</span> <span m='66450'>followed</span> <span m='66890'>me.</span> </p><p><span m='68300'>And</span> <span m='68490'>so</span> <span m='68620'>I</span> <span m='68690'>get</span> <span m='68890'>the</span> <span m='68960'>best</span> <span m='69240'>of</span> <span m='69320'>both</span> <span m='69540'>worlds,</span> <span m='69840'>because</span> <span m='70150'>I</span> <span m='70210'>get</span> <span m='70400'>to</span> <span m='70520'>work</span> <span m='70770'>in</span> <span m='70860'>the</span> <span m='70980'>aesthetics</span> <span m='71620'>world.</span> <span m='72020'>I get</span> <span m='72300'>to</span> <span m='72440'>talk</span> <span m='72710'>about</span> <span m='72970'>products</span> <span m='73430'>and</span> <span m='73590'>skin</span> <span m='73880'>care.</span> <span m='74610'>I get</span> <span m='74880'>to</span> <span m='74980'>talk</span> <span m='75220'>about</span> <span m='75480'>surgeries</span> <span m='75880'>and</span> <span m='76000'>procedures,</span> <span m='76930'>but</span> <span m='77240'>I</span> <span m='77300'>also</span> <span m='77490'>get</span> <span m='77630'>to</span> <span m='77730'>use</span> <span m='77840'>my</span> <span m='77970'>business</span> <span m='78410'>degree</span> <span m='78960'>and</span> <span m='80045'>help</span> <span m='80480'>run</span> <span m='80580'>the</span> <span m='80710'>office</span> <span m='81350'>and</span> <span m='82470'>handle all</span> <span m='82810'>the</span> <span m='82880'>financials.</span> <span m='84020'>And</span> <span m='84320'>it</span> <span m='84500'>just--</span> <span m='85270'>it</span> <span m='85710'>allows</span> <span m='86130'>for a</span> <span m='86400'>really</span> <span m='86670'>varied</span> <span m='87160'>day,</span> <span m='87770'>which</span> <span m='89400'>is</span> <span m='89550'>what</span> <span m='89730'>I</span> <span m='89790'>really</span> <span m='90010'>like.</span> </p><p><span m='90930'>One</span> <span m='91100'>thing</span> <span m='91290'>I</span> <span m='91340'>wish</span> <span m='91570'>I</span> <span m='91610'>knew</span> <span m='92560'>when</span> <span m='92810'>I</span> <span m='92880'>was</span> <span m='93070'>younger</span> <span m='93630'>is</span> <span m='94160'>you</span> <span m='94310'>don't</span> <span m='94490'>have</span> <span m='94670'>to</span> <span m='94760'>have</span> <span m='94950'>it</span> <span m='95020'>all</span> <span m='95150'>figured</span> <span m='95520'>out.</span> <span m='96430'>And</span> <span m='96520'>in</span> <span m='96660'>fact,</span> <span m='97700'>it's</span> <span m='97870'>better if you</span> <span m='98270'>don't.</span> <span m='99901'>I</span> <span m='100330'>think</span> <span m='100530'>I</span> <span m='100590'>felt</span> <span m='100820'>a</span> <span m='100870'>lot</span> <span m='101010'>of</span> <span m='101060'>pressure</span> <span m='101360'>in</span> <span m='101440'>high</span> <span m='101590'>school.</span> <span m='101850'>Am</span> <span m='102110'>I</span> <span m='102260'>going</span> <span m='102470'>to</span> <span m='102540'>college?</span> <span m='102940'>Am</span> <span m='102980'>I</span> <span m='103080'>not</span> <span m='103320'>going</span> <span m='103500'>to</span> <span m='103570'>college?</span> <span m='104350'>Where</span> <span m='104620'>do</span> <span m='104720'>I</span> <span m='104790'>go</span> <span m='104930'>to</span> <span m='105010'>college?</span> <span m='105440'>What</span> <span m='105630'>do</span> <span m='105720'>I</span> <span m='105800'>do</span> <span m='105920'>with</span> <span m='106060'>my</span> <span m='106170'>college</span> <span m='106590'>degree?</span> </p><p><span m='108290'>Don't</span> <span m='108470'>worry</span> <span m='108620'>about</span> <span m='108900'>figuring</span> <span m='109260'>out,</span> <span m='109450'>because</span> <span m='109650'>it's</span> <span m='109810'>going</span> <span m='109910'>to</span> <span m='110000'>change.</span> <span m='110730'>And</span> <span m='111210'>I</span> <span m='111300'>have</span> <span m='111450'>the</span> <span m='111540'>best</span> <span m='111960'>job</span> <span m='112210'>now</span> <span m='112420'>I've</span> <span m='112600'>ever</span> <span m='112790'>had</span> <span m='113020'>in</span> <span m='113120'>my</span> <span m='113160'>entire</span> <span m='113520'>life,</span> <span m='113820'>and</span> <span m='113910'>it</span> <span m='114080'>was</span> <span m='114580'>because</span> <span m='114960'>I</span> <span m='115270'>took</span> <span m='115520'>the</span> <span m='115610'>risk</span> <span m='116720'>to</span> <span m='117940'>leave</span> <span m='118230'>something</span> <span m='118680'>I</span> <span m='118750'>was</span> <span m='119150'>very</span> <span m='119490'>set</span> <span m='119810'>in.</span> <span m='120070'>So</span> <span m='120750'>let</span> <span m='121040'>it</span> <span m='121330'>evolve.</span> <span m='122090'>Reinvent</span> <span m='122620'>yourself.</span> </p><p><span m='123280'>Have</span> <span m='123550'>fun.</span> <span m='126240'>And</span> <span m='126460'>get</span> <span m='126610'>a</span> <span m='126660'>good</span> <span m='126870'>mentor.</span> <span m='127430'>Get</span> <span m='127590'>some</span> <span m='127710'>people</span> <span m='127970'>who</span> <span m='128090'>are</span> <span m='128160'>really</span> <span m='128389'>behind</span> <span m='128740'>you</span> <span m='128810'>that</span> <span m='128910'>can</span> <span m='129060'>help</span> <span m='129289'>you</span> <span m='129370'>grow.</span> <span m='129870'>That will</span> <span m='129960'>make</span> <span m='130150'>a</span> <span m='130190'>big</span> <span m='130400'>difference.</span> </p>","file":{"id":396130,"video_id":"3518489362001","name":"2585-Christian-PatientCareMgrPlastic1","duration":131565,"thumbnail_url":null}});