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IT SUPERVISOR: Don't Be Afraid Of Male-Dominated Industries

About this video 

Heidi, an IT services supervisor, is responsible for supervising service technicians at her company's help desk. She studied computers in school and worked her way up from being a service technician. She advises girls to not be afraid of male-dominated industries because women are just as good, just as smart, and just as creative as men.

Degree: Computer Information Systems
Job Title: IT Services Supervisor

Job Summary: Computer and Information Systems Managers

Job Description

Computer and information systems managers, often called information technology managers (IT managers or IT project managers), plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing the appropriate computer systems to meet those goals.

On-the-Job Training

None

Additional Info

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower-level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for an organization, may need more than 15 years of experience in the IT field before being considered for a job.

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$70,000 - $170,000
Projected job growth
Projected Job Growth
10 to 20 percent
Typical schedule
Typical schedule
Full-time
Typical workplace
Typical workplace
Indoor, Office, Hospital / Clinic
Personal qualities
Personal Qualities
Analytical skills, Leadership ability, Organizational skills, Problem solving skills, Verbal communication skills, Written communication skills
P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='200'>Hi,</span> <span m='790'>I'm</span> <span m='1080'>Heidi,</span> <span m='1380'>and</span> <span m='1480'>I</span> <span m='1580'>work</span> <span m='1800'>for</span> <span m='1930'>an</span> <span m='2100'>electrical</span> <span m='2540'>wholesale</span> <span m='2920'>distributor.</span> <span m='3660'>I'm</span> <span m='3840'>the</span> <span m='3960'>IT</span> <span m='4230'>services</span> <span m='4670'>supervisor,</span> <span m='5520'>which</span> <span m='5940'>means</span> <span m='6160'>that</span> <span m='6290'>I</span> <span m='6350'>oversee</span> <span m='6840'>our</span> <span m='6940'>service</span> <span m='7280'>technicians</span> <span m='7700'>in</span> <span m='7890'>our</span> <span m='8000'>help</span> <span m='8250'>desks</span> <span m='8540'>that</span> <span m='8700'>help</span> <span m='8990'>our</span> <span m='9140'>end</span> <span m='9320'>users</span> <span m='9840'>fix</span> <span m='10080'>computer</span> <span m='10500'>problems</span> <span m='11210'>and</span> <span m='11330'>install</span> <span m='11750'>and</span> <span m='11810'>configure</span> <span m='13120'>computer</span> <span m='13540'>parts</span> <span m='13950'>and</span> <span m='14030'>hardware.</span> </p><p><span m='14700'>And</span> <span m='14920'>for</span> <span m='15030'>day-to-day</span> <span m='15420'>operations,</span> <span m='16010'>I</span> <span m='16059'>kind</span> <span m='16309'>of</span> <span m='16870'>oversee</span> <span m='17150'>our</span> <span m='17430'>service</span> <span m='17750'>technicians,</span> <span m='18420'>and</span> <span m='18530'>they</span> <span m='19250'>work</span> <span m='19480'>within</span> <span m='19720'>our</span> <span m='19830'>office,</span> <span m='20220'>as</span> <span m='20340'>well</span> <span m='20550'>as</span> <span m='20670'>I</span> <span m='20770'>do.</span> <span m='21650'>They</span> <span m='21980'>also</span> <span m='22350'>go</span> <span m='22570'>out</span> <span m='22820'>on</span> <span m='23000'>project</span> <span m='23390'>travel,</span> <span m='23930'>and</span> <span m='24080'>implement</span> <span m='25020'>hardware,</span> <span m='25620'>and</span> <span m='26000'>do</span> <span m='26150'>different</span> <span m='27030'>networking</span> <span m='27540'>things</span> <span m='27970'>for</span> <span m='28050'>the</span> <span m='28140'>company.</span> </p><p><span m='29110'>So</span> <span m='29930'>after</span> <span m='30150'>graduating</span> <span m='30500'>high</span> <span m='30650'>school,</span> <span m='30980'>I</span> <span m='31070'>went</span> <span m='31350'>to</span> <span m='31680'>a</span> <span m='31830'>four-year</span> <span m='32299'>college</span> <span m='32770'>and</span> <span m='32920'>got</span> <span m='33030'>my</span> <span m='33140'>bachelor's</span> <span m='33590'>degree</span> <span m='33980'>in</span> <span m='34080'>computer</span> <span m='34430'>information</span> <span m='34900'>systems.</span> <span m='35540'>I was</span> <span m='35690'>always</span> <span m='35890'>really</span> <span m='36140'>interested</span> <span m='36530'>in</span> <span m='36610'>computers</span> <span m='37100'>and</span> <span m='37210'>that.</span> <span m='37990'>And</span> <span m='38180'>there are</span> <span m='38280'>not</span> <span m='38470'>a</span> <span m='38610'>whole lot</span> <span m='39000'>of</span> <span m='39440'>women</span> <span m='39840'>in</span> <span m='39950'>the</span> <span m='40020'>field,</span> <span m='40360'>so</span> <span m='40640'>it was</span> <span m='40920'>something</span> <span m='41260'>I was</span> <span m='41440'>definitely</span> <span m='41770'>interested</span> <span m='42160'>in.</span> <span m='42480'>So I</span> <span m='42780'>went</span> <span m='43070'>and</span> <span m='43130'>got</span> <span m='43270'>my</span> <span m='43370'>four-year</span> <span m='43730'>degree</span> <span m='44380'>and</span> <span m='44810'>started</span> <span m='45210'>at</span> <span m='45665'>a</span> <span m='46050'>company</span> <span m='46560'>as</span> <span m='46710'>a</span> <span m='47110'>service</span> <span m='47450'>technician</span> <span m='48090'>and</span> <span m='48290'>then</span> <span m='48490'>moved</span> <span m='48790'>up</span> <span m='48980'>as</span> <span m='49690'>the</span> <span m='49880'>years</span> <span m='50040'>went</span> <span m='50210'>by</span> <span m='50450'>and</span> <span m='50650'>then</span> <span m='51240'>became</span> <span m='51510'>a</span> <span m='51560'>supervisor.</span> </p><p><span m='52740'>Yeah,</span> <span m='52990'>what</span> <span m='53150'>I</span> <span m='53190'>wish</span> <span m='53520'>I</span> <span m='53870'>knew</span> <span m='54040'>in</span> <span m='54120'>high</span> <span m='54270'>school</span> <span m='54750'>was</span> <span m='55005'>just</span> <span m='56100'>keep</span> <span m='56290'>trying</span> <span m='56620'>new</span> <span m='56860'>things,</span> <span m='57230'>and</span> <span m='57300'>never</span> <span m='57510'>be</span> <span m='57640'>afraid</span> <span m='57950'>to</span> <span m='58020'>do</span> <span m='58170'>new</span> <span m='58340'>challenges,</span> <span m='59120'>and</span> <span m='60070'>always</span> <span m='60350'>be</span> <span m='60510'>willing</span> <span m='60810'>to</span> <span m='60920'>kind</span> <span m='61140'>of</span> <span m='61700'>take</span> <span m='61920'>that</span> <span m='62130'>jump.</span> <span m='62480'>Because</span> <span m='62800'>you'll</span> <span m='63300'>never</span> <span m='63530'>know</span> <span m='63650'>what</span> <span m='63820'>you</span> <span m='63920'>like,</span> <span m='64190'>and</span> <span m='64269'>what</span> <span m='64410'>you</span> <span m='64500'>don't</span> <span m='64739'>like,</span> <span m='65030'>and</span> <span m='65090'>what you're</span> <span m='65300'>excited</span> <span m='65760'>about,</span> <span m='66170'>and what</span> <span m='66350'>you</span> <span m='67330'>wanted</span> <span m='67530'>to</span> <span m='67720'>try</span> <span m='68050'>if</span> <span m='68180'>you don't</span> <span m='68290'>ever try it.</span> <span m='68560'>So</span> <span m='68940'>always</span> <span m='69420'>try</span> <span m='69600'>new things,</span> <span m='70080'>and</span> <span m='70310'>don't</span> <span m='70430'>be</span> <span m='70520'>afraid</span> <span m='70890'>to</span> <span m='71580'>step</span> <span m='71810'>outside</span> <span m='72060'>your</span> <span m='72120'>comfort</span> <span m='72440'>zone.</span> </p><p><span m='73240'>If</span> <span m='73520'>I</span> <span m='73570'>had</span> <span m='73740'>one</span> <span m='73930'>last</span> <span m='74210'>thing</span> <span m='74360'>to</span> <span m='74430'>say,</span> <span m='74760'>I'd</span> <span m='74800'>say,</span> <span m='75540'>for</span> <span m='75760'>the</span> <span m='75880'>girls</span> <span m='76180'>out</span> <span m='76330'>there,</span> <span m='76470'>don't</span> <span m='76670'>be</span> <span m='76770'>afraid</span> <span m='77910'>of</span> <span m='78190'>these</span> <span m='78400'>male-dominated</span> <span m='79140'>industries</span> <span m='79580'>because</span> <span m='80490'>women</span> <span m='80820'>are</span> <span m='80900'>just</span> <span m='81220'>good,</span> <span m='82360'>and</span> <span m='82550'>just</span> <span m='82730'>as</span> <span m='82780'>smart,</span> <span m='83055'>and</span> <span m='83330'>just</span> <span m='83550'>as</span> <span m='83670'>creative</span> <span m='84250'>as</span> <span m='84500'>men</span> <span m='84780'>in</span> <span m='84860'>these</span> <span m='85010'>male-dominated</span> <span m='85610'>industries.</span> </p><p><span m='86370'>There's</span> <span m='86730'>so</span> <span m='86920'>much</span> <span m='87110'>opportunity</span> <span m='87730'>for</span> <span m='87870'>women</span> <span m='88310'>to get into</span> <span m='88620'>these</span> <span m='88830'>industries</span> <span m='89340'>and</span> <span m='89720'>do</span> <span m='89840'>exceptionally</span> <span m='90350'>well.</span> <span m='90820'>So never</span> <span m='91080'>feel</span> <span m='91280'>like</span> <span m='91600'>you</span> <span m='92360'>can't</span> <span m='92900'>step</span> <span m='93030'>outside</span> <span m='93210'>that</span> <span m='93500'>comfort zone</span> <span m='93965'>and</span> <span m='94430'>step into an</span> <span m='94590'>area</span> <span m='94880'>that</span> <span m='95010'>you</span> <span m='95090'>think</span> <span m='95330'>is</span> <span m='95470'>more</span> <span m='95620'>male</span> <span m='95830'>dominated.</span> <span m='96205'>It's</span> <span m='96580'>absolutely</span> <span m='96880'>possible.</span> 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