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TRAVEL AGENT: Working in Travel

About this video 

Tula works for Going Places Travel in Berkeley. She helps people travel all over the world.

Job Title: Travel Agent

Job Summary: Travel Agents

Job Description

Travel agents sell transportation, lodging, and admission to entertainment activities to individuals and groups who are planning trips. They offer advice on destinations, plan trip itineraries, and make travel arrangements for clients.

Travel agents help travelers by sorting through vast amounts of information to find the best possible travel arrangements. In addition, resorts and specialty travel groups use travel agents to promote travel packages to their clients.

Travel agents may also visit destinations to get first-hand experience so they can make recommendations to clients or colleagues. They may visit hotels, resorts, and restaurants to evaluate the comfort, cleanliness, and quality of the establishment. However, most of their time is spent talking with clients, promoting tours, and contacting airlines and hotels to make travel arrangements.

A growing number of travel agents focus on a specific type of travel, such as adventure tours. Some may cater to a specific group of people, such as senior citizens or single people. Other travel agents primarily make corporate travel arrangements for employee business travel. Some work for tour operators and are responsible for selling the company’s tours and services.

On-the-Job Training

Some on the job training can be expected for new employees.

Certification Requirement
It's voluntary to get certified but can add credibility and help you find a job or customers.

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$20,000 - $50,000
Projected job growth
Projected Job Growth
5 to 15 percent
Typical schedule
Typical schedule
Full-time, Flexible
Typical workplace
Typical workplace
Indoor, Travel, Office
Personal qualities
Personal Qualities
Verbal communication skills, Detail oriented, Networking, People skills, Problem solving skills

Educational Path

Education requirement
Education Requirement
High school degree
Recommended majors
Recommended Majors
Hospitality
View Detailed Career Data

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='130'>My</span> <span m='240'>name</span> <span m='470'>is</span> <span m='620'>Tula.</span> <span m='1290'>And</span> <span m='2020'>I</span> <span m='2120'>work</span> <span m='2440'>for Going</span> <span m='2680'>Places</span> <span m='3060'>Travel</span> <span m='3390'>in</span> <span m='3520'>Berkeley.</span> <span m='4630'>And</span> <span m='5700'>we've</span> <span m='5900'>been</span> <span m='6120'>here</span> <span m='6330'>for</span> <span m='6520'>30-plus</span> <span m='7210'>years.</span> <span m='8360'>And</span> <span m='9490'>helping</span> <span m='9860'>people</span> <span m='10710'>travel</span> <span m='11540'>all</span> <span m='11760'>over</span> <span m='11930'>the</span> <span m='12020'>world.</span> <span m='12690'>We</span> <span m='12870'>do</span> <span m='14790'>safaris.</span> <span m='15800'>We</span> <span m='16120'>do</span> <span m='18020'>personal</span> <span m='18690'>travel,</span> <span m='19600'>business</span> <span m='20030'>travel,</span> <span m='20540'>whatever</span> <span m='20930'>people</span> <span m='21280'>like</span> <span m='21590'>we put</span> <span m='21910'>together.</span> <span m='23680'>And</span> <span m='24690'>yeah,</span> <span m='25840'>basically</span> <span m='26170'>that's</span> <span m='26600'>what</span> <span m='27050'>we</span> <span m='27190'>do.</span> </p><p><span m='27870'>My</span> <span m='28280'>typical</span> <span m='28700'>day</span> <span m='28930'>is</span> <span m='29080'>arrive</span> <span m='29750'>in</span> <span m='29960'>here,</span> <span m='30280'>we</span> <span m='30510'>work</span> <span m='30810'>on</span> <span m='31020'>computer.</span> <span m='31620'>Saber</span> <span m='31890'>is</span> <span m='32225'>the</span> <span m='32560'>computer</span> <span m='33580'>system</span> <span m='34040'>we</span> <span m='34080'>use.</span> <span m='34530'>And</span> <span m='35390'>the</span> <span m='35510'>first</span> <span m='35770'>thing</span> <span m='35970'>I</span> <span m='36050'>do</span> <span m='36280'>is</span> <span m='36520'>to</span> <span m='36810'>check</span> <span m='37100'>my</span> <span m='37280'>emails.</span> <span m='37830'>And</span> <span m='37950'>there will</span> <span m='38170'>be</span> <span m='38380'>emails</span> <span m='38780'>from</span> <span m='38940'>clients,</span> <span m='39580'>new,</span> <span m='39970'>old,</span> <span m='41650'>references</span> <span m='42520'>from</span> <span m='42840'>other</span> <span m='43050'>people,</span> <span m='43620'>and</span> <span m='43900'>so on</span> <span m='44160'>and</span> <span m='44420'>so forth.</span> <span m='44820'>So we try</span> <span m='45110'>to</span> <span m='45180'>help</span> <span m='45480'>them.</span> <span m='47450'>And</span> <span m='47890'>a</span> <span m='48150'>day can</span> <span m='48380'>be</span> <span m='48680'>stressful</span> <span m='49550'>because</span> <span m='50100'>there</span> <span m='50380'>are</span> <span m='50550'>lots</span> <span m='50960'>of</span> <span m='51110'>ups</span> <span m='51390'>and</span> <span m='51560'>downs</span> <span m='52000'>and</span> <span m='52410'>flights</span> <span m='52910'>canceled</span> <span m='53650'>and</span> <span m='53860'>this</span> <span m='54060'>and</span> <span m='54190'>that.</span> <span m='54440'>But</span> <span m='54600'>they</span> <span m='54770'>also</span> <span m='55060'>can</span> <span m='55250'>be</span> <span m='55790'>great</span> <span m='56090'>when</span> <span m='56390'>people</span> <span m='56780'>want</span> <span m='56950'>to</span> <span m='57040'>take</span> <span m='58170'>nice</span> <span m='58590'>trip,</span> <span m='59120'>vacation</span> <span m='59740'>to</span> <span m='59880'>a</span> <span m='59950'>beach</span> <span m='60150'>resort</span> <span m='60720'>and</span> <span m='61020'>that</span> <span m='61360'>kind</span> <span m='61540'>of</span> <span m='61620'>thing</span> <span m='61840'>to</span> <span m='62010'>do.</span> </p><p><span m='63080'>Yeah.</span> <span m='63290'>So we</span> <span m='63560'>work,</span> <span m='64920'>call.</span> <span m='65300'>Make</span> <span m='65530'>a lot of</span> <span m='65890'>calls,</span> <span m='66370'>take</span> <span m='66620'>a</span> <span m='66680'>lot of</span> <span m='66970'>calls.</span> <span m='67540'>And</span> <span m='68150'>of</span> <span m='68310'>course</span> <span m='68710'>on</span> <span m='68850'>the</span> <span m='68960'>computer</span> <span m='69570'>all</span> <span m='69760'>the</span> <span m='69880'>time,</span> <span m='70310'>basically.</span> <span m='71852'>And</span> <span m='72340'>it's</span> <span m='72510'>fun.</span> <span m='73410'>It's</span> <span m='73760'>fun.</span> <span m='74030'>And</span> <span m='74140'>then</span> <span m='74290'>we</span> <span m='74390'>get</span> <span m='74620'>people</span> <span m='74930'>coming</span> <span m='75290'>in</span> <span m='75400'>the</span> <span m='75540'>office.</span> <span m='76170'>And</span> <span m='76640'>we</span> <span m='78000'>always</span> <span m='78390'>like</span> <span m='78660'>that</span> <span m='79140'>because</span> <span m='79500'>it's</span> <span m='79820'>nice</span> <span m='80150'>to</span> <span m='80260'>meet</span> <span m='81340'>face</span> <span m='81690'>to</span> <span m='81790'>face</span> <span m='82105'>with</span> <span m='82420'>some of</span> <span m='82710'>our</span> <span m='83000'>clients.</span> </p><p><span m='84060'>I</span> <span m='84460'>started</span> <span m='84910'>many,</span> <span m='85200'>many</span> <span m='85340'>years</span> <span m='85790'>ago.</span> <span m='86380'>I</span> <span m='86520'>actually</span> <span m='86890'>went</span> <span m='87160'>to</span> <span m='87590'>a</span> <span m='87640'>local</span> <span m='88020'>college.</span> <span m='88550'>I</span> <span m='88710'>was living</span> <span m='89030'>in</span> <span m='89140'>Chicago</span> <span m='89660'>at</span> <span m='89770'>the</span> <span m='89880'>time.</span> <span m='90250'>So</span> <span m='90860'>I</span> <span m='91320'>took</span> <span m='93080'>classes</span> <span m='93620'>there.</span> <span m='94880'>Most</span> <span m='95250'>of</span> <span m='95340'>the</span> <span m='96880'>clients</span> <span m='97205'>here--</span> <span m='97530'>I</span> <span m='97940'>mean</span> <span m='98260'>the</span> <span m='98440'>agents</span> <span m='98770'>here</span> <span m='99100'>have</span> <span m='99210'>been</span> <span m='99920'>to</span> <span m='100260'>travel</span> <span m='100630'>school,</span> <span m='101090'>like</span> <span m='101330'>the</span> <span m='101450'>local</span> <span m='101810'>college,</span> <span m='103560'>where</span> <span m='103690'>you</span> <span m='103860'>learn</span> <span m='104120'>the</span> <span m='104200'>basics.</span> <span m='104910'>And</span> <span m='105250'>of</span> <span m='105590'>course,</span> <span m='106410'>when</span> <span m='106680'>I</span> <span m='106920'>went,</span> <span m='107240'>they</span> <span m='107370'>were</span> <span m='107710'>just</span> <span m='107860'>starting</span> <span m='108260'>with</span> <span m='108330'>computers.</span> <span m='109070'>And</span> <span m='109260'>when</span> <span m='109410'>I</span> <span m='109450'>first</span> <span m='109760'>started</span> <span m='110150'>going</span> <span m='110430'>places,</span> <span m='110990'>we</span> <span m='111120'>didn't</span> <span m='111390'>have</span> <span m='111630'>computers.</span> <span m='112340'>And</span> <span m='112590'>we</span> <span m='112680'>had</span> <span m='112870'>to</span> <span m='113000'>write</span> <span m='113300'>everything</span> <span m='113790'>down,</span> <span m='114130'>call</span> <span m='114510'>the airline.</span> <span m='115240'>And</span> <span m='115930'>it</span> <span m='116650'>took</span> <span m='116830'>a</span> <span m='116920'>lot</span> <span m='117170'>longer</span> <span m='117490'>time</span> <span m='117830'>than</span> <span m='118070'>it</span> <span m='118420'>does</span> <span m='118780'>today.</span> </p><p><span m='120090'>My</span> <span m='120345'>reason</span> <span m='120600'>for</span> <span m='120950'>picking</span> <span m='121250'>this</span> <span m='121460'>field</span> <span m='121720'>is</span> <span m='121880'>I</span> <span m='122090'>love</span> <span m='122360'>to</span> <span m='122500'>travel,</span> <span m='122990'>and I</span> <span m='123160'>also</span> <span m='123490'>have</span> <span m='123820'>traveled</span> <span m='124310'>a</span> <span m='124450'>lot</span> <span m='125470'>around</span> <span m='125830'>the</span> <span m='125930'>world.</span> <span m='126350'>So</span> <span m='126650'>it's</span> <span m='127040'>kind</span> <span m='127260'>of</span> <span m='127440'>fun</span> <span m='127850'>to</span> <span m='128000'>be</span> <span m='128190'>able</span> <span m='128530'>to</span> <span m='128660'>tell</span> <span m='129039'>people</span> <span m='129490'>that</span> <span m='129900'>I've</span> <span m='130100'>been</span> <span m='130400'>there,</span> <span m='130660'>and</span> <span m='130880'>you</span> <span m='130990'>can</span> <span m='131200'>do</span> <span m='131350'>this</span> <span m='131560'>and</span> <span m='131900'>that.</span> <span m='132460'>So</span> <span m='132720'>that</span> <span m='132880'>helps</span> <span m='133380'>a</span> <span m='133510'>lot.</span> <span m='133970'>And</span> <span m='135290'>it</span> <span m='135380'>used</span> <span m='135820'>to</span> <span m='135900'>be</span> <span m='136140'>that</span> <span m='136470'>we</span> <span m='136590'>had</span> <span m='137000'>some</span> <span m='137710'>good</span> <span m='138620'>opportunities</span> <span m='139490'>to</span> <span m='139610'>travel,</span> <span m='140530'>but--</span> <span m='140970'>we</span> <span m='141220'>still</span> <span m='141510'>do.</span> <span m='143550'>Yeah.</span> <span m='143900'>So</span> <span m='144250'>that's</span> <span m='145690'>one</span> <span m='145940'>of</span> <span m='146000'>the</span> <span m='146110'>reasons</span> <span m='146740'>I</span> <span m='146820'>went</span> <span m='147130'>into</span> <span m='147210'>this.</span> </p><p><span m='148570'>My</span> <span m='148790'>advice</span> <span m='149260'>is.</span> <span m='149430'>If</span> <span m='149530'>you are</span> <span m='149770'>really</span> <span m='150090'>interested</span> <span m='150600'>in</span> <span m='150670'>this</span> <span m='150920'>field,</span> <span m='152730'>if</span> <span m='152910'>you</span> <span m='153040'>can</span> <span m='153250'>find</span> <span m='153870'>a</span> <span m='154080'>college</span> <span m='154590'>that</span> <span m='154760'>has</span> <span m='155050'>a</span> <span m='155240'>travel</span> <span m='155740'>class</span> <span m='156840'>that</span> <span m='157050'>they</span> <span m='157200'>offer--</span> <span m='157920'>I</span> <span m='158020'>don't</span> <span m='158230'>know</span> <span m='158510'>if</span> <span m='159010'>there</span> <span m='159230'>are</span> <span m='159380'>many</span> <span m='159760'>around.</span> <span m='160050'>But</span> <span m='160220'>also</span> <span m='160500'>maybe</span> <span m='160810'>try</span> <span m='161000'>to</span> <span m='161140'>get</span> <span m='161330'>an</span> <span m='161490'>intern</span> <span m='162370'>in</span> <span m='162740'>a</span> <span m='162910'>travel</span> <span m='163310'>agency.</span> <span m='163800'>We</span> <span m='164090'>have</span> <span m='164410'>had</span> <span m='165080'>young</span> <span m='165290'>people</span> <span m='166000'>being</span> <span m='166390'>here.</span> <span m='166760'>And</span> <span m='167520'>sometimes</span> <span m='167950'>it's</span> <span m='168110'>hard</span> <span m='168520'>because</span> <span m='168860'>we're</span> <span m='169150'>all working</span> <span m='169670'>and</span> <span m='169850'>busy.</span> <span m='170250'>So</span> <span m='170510'>it's</span> <span m='170680'>hard</span> <span m='170960'>to</span> <span m='171070'>sort</span> <span m='171425'>of</span> <span m='171780'>teach.</span> <span m='172170'>But</span> <span m='174000'>you</span> <span m='174445'>can.</span> <span m='174890'>You can</span> <span m='175070'>certainly</span> <span m='175480'>learn.</span> <span m='178350'>As</span> <span m='178610'>far</span> <span m='178900'>as</span> <span m='179430'>pay,</span> <span m='180850'>it's</span> <span m='181240'>not</span> <span m='181610'>the</span> <span m='181850'>greatest</span> <span m='183300'>pay</span> <span m='183590'>that</span> <span m='183780'>you</span> <span m='184120'>will</span> <span m='184440'>get.</span> <span m='185055'>But</span> <span m='185390'>if</span> <span m='185540'>you</span> <span m='185660'>really</span> <span m='186050'>like</span> <span m='186500'>the</span> <span m='187620'>area</span> <span m='187990'>of</span> <span m='188170'>travel,</span> <span m='189010'>then</span> <span m='189980'>I</span> <span m='190130'>think</span> <span m='190450'>this</span> <span m='190630'>is</span> <span m='190760'>a</span> <span m='190830'>great</span> <span m='191150'>opportunity.</span> <span m='192683'>Yeah.</span> <span m='193530'>So</span> <span m='195090'>good</span> <span m='195280'>luck.</span> </p>","file":{"id":423461,"video_id":"3620466716001","name":"2660-Tula-TravelAgent","duration":196859,"thumbnail_url":null}});