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CLINICAL OUTREACH COORDINATOR, IN-DEPTH: Transitioned From Direct Patient Service To Business Side

About this video 

Veronica is a Clinical Outreach Coordinator. She reaches out to different organizations and communities and refers clients to respective clinicians and hospitals that are a good fit for them.

Degree: Interior Design
Job Title: Clinical Outreach Coordinator

Job Summary: Mental Health Counselors

Job Description

Mental Health Counselors counsel with emphasis on prevention, and work with individuals and groups to promote optimum mental and emotional health. They may help individuals deal with issues associated with addictions and substance abuse; family, parenting, and marital problems; stress management; self-esteem; and aging.

On-the-Job Training

Internship/residency

Additional Info

Mental Health Counselors must be licensed. Licensure requires a master’s degree and 2 years of supervised clinical experience. They must pass a state-recognized exam and complete annual continuing education classes.

Certification Requirement
Required by the National Board for Certified Counselors.

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$25,000 - $65,000
Projected job growth
Projected Job Growth
30 to 40 percent
Typical schedule
Typical schedule
Full-time
Typical workplace
Typical workplace
Office, Indoor, Hospital / Clinic
Personal qualities
Personal Qualities
Patience, Problem solving skills, Verbal communication skills, People skills, Empathy, Organizational skills

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='0'>-Gosh,</span> <span m='300'>there's</span> <span m='560'>a</span> <span m='610'>lot</span> <span m='780'>of</span> <span m='820'>things</span> <span m='1030'>I</span> <span m='1100'>love</span> <span m='1460'>about</span> <span m='1720'>my</span> <span m='1840'>job.</span> <span m='2720'>I</span> <span m='3000'>think</span> <span m='3340'>that</span> <span m='4100'>one</span> <span m='4220'>of</span> <span m='4280'>the</span> <span m='4350'>best</span> <span m='4650'>things</span> <span m='5110'>I</span> <span m='5510'>landed</span> <span m='6010'>myself</span> <span m='6510'>in</span> <span m='6780'>was</span> <span m='7900'>with</span> <span m='8610'>a</span> <span m='8730'>community.</span> <span m='9280'>My</span> <span m='9410'>coworkers</span> <span m='10130'>are</span> <span m='10620'>amazing.</span> <span m='10960'>I</span> <span m='11300'>find them</span> <span m='11660'>supportive,</span> <span m='12360'>and</span> <span m='13150'>we're</span> <span m='13320'>really</span> <span m='13690'>kind</span> <span m='13870'>of</span> <span m='14140'>going</span> <span m='14400'>towards</span> <span m='15570'>a</span> <span m='15680'>goal</span> <span m='16030'>that</span> <span m='16140'>we</span> <span m='16300'>all</span> <span m='16490'>support.</span> <span m='17110'>And</span> <span m='17400'>everyone</span> <span m='17740'>has</span> <span m='17870'>a</span> <span m='17920'>sense</span> <span m='18180'>of</span> <span m='18240'>humor,</span> <span m='18670'>which</span> <span m='18820'>I</span> <span m='18890'>love.</span> <span m='19890'>And</span> <span m='20310'>I</span> <span m='20390'>feel</span> <span m='20670'>like</span> <span m='20870'>I</span> <span m='20940'>really</span> <span m='21250'>get</span> <span m='21410'>an</span> <span m='21540'>opportunity</span> <span m='22130'>to</span> <span m='22220'>help</span> <span m='22470'>the</span> <span m='22590'>clients</span> <span m='23230'>when</span> <span m='23410'>they're</span> <span m='24100'>transitioning</span> <span m='24720'>out</span> <span m='24990'>of</span> <span m='25120'>a</span> <span m='25200'>residential</span> <span m='25710'>level</span> <span m='25910'>of</span> <span m='26040'>care.</span> </p><p><span m='27110'>I</span> <span m='27130'>think</span> <span m='27290'>what</span> <span m='27380'>I</span> <span m='27560'>don't</span> <span m='27830'>like</span> <span m='28350'>is</span> <span m='28550'>that</span> <span m='28950'>because</span> <span m='29250'>of</span> <span m='29410'>the</span> <span m='29500'>marketing</span> <span m='30010'>aspect</span> <span m='30640'>I</span> <span m='30740'>have</span> <span m='30810'>to</span> <span m='30940'>make</span> <span m='31200'>so</span> <span m='31430'>many</span> <span m='31650'>calls</span> <span m='32060'>every</span> <span m='32240'>day.</span> <span m='32600'>And</span> <span m='32700'>some</span> <span m='32980'>of</span> <span m='33090'>them</span> <span m='33260'>are</span> <span m='33420'>to</span> <span m='33510'>people</span> <span m='33760'>I</span> <span m='33830'>know</span> <span m='34120'>and</span> <span m='34260'>I</span> <span m='34330'>like</span> <span m='34530'>to</span> <span m='34660'>connect</span> <span m='34990'>with,</span> <span m='35190'>and</span> <span m='35880'>I'd</span> <span m='36000'>say</span> <span m='36110'>half</span> <span m='36420'>of them</span> <span m='36630'>feel</span> <span m='36770'>like</span> <span m='36910'>cold</span> <span m='37170'>calls,</span> <span m='37650'>and</span> <span m='37660'>it's</span> <span m='38440'>not</span> <span m='39060'>my</span> <span m='39190'>personality</span> <span m='39940'>to</span> <span m='40080'>do</span> <span m='40230'>that.</span> </p><p><span m='41440'>A</span> <span m='41510'>key</span> <span m='41670'>decision.</span> <span m='45130'>A</span> <span m='45190'>key</span> <span m='45340'>decision</span> <span m='45720'>in</span> <span m='45840'>my</span> <span m='45960'>career?</span> <span m='46610'>I'd</span> <span m='46740'>say</span> <span m='46920'>that</span> <span m='47000'>the</span> <span m='47090'>first</span> <span m='47350'>six</span> <span m='47570'>years</span> <span m='47930'>I</span> <span m='48050'>worked</span> <span m='48530'>directly</span> <span m='48850'>with</span> <span m='48990'>clients.</span> <span m='49460'>I</span> <span m='49570'>was</span> <span m='50700'>doing</span> <span m='51050'>client</span> <span m='51510'>services</span> <span m='52000'>and</span> <span m='52080'>helping</span> <span m='52450'>manage</span> <span m='54180'>the</span> <span m='54330'>residential</span> <span m='55060'>services</span> <span m='55840'>in</span> <span m='56020'>treatment.</span> <span m='56790'>And</span> <span m='56980'>that</span> <span m='57190'>meant</span> <span m='57470'>that</span> <span m='57590'>I</span> <span m='57660'>was</span> <span m='57910'>every</span> <span m='58210'>day</span> <span m='58590'>interacting</span> <span m='59140'>with</span> <span m='59290'>clients,</span> <span m='60490'>and</span> <span m='60610'>it</span> <span m='60660'>was</span> <span m='60810'>really</span> <span m='61100'>rewarding.</span> </p><p><span m='62770'>The</span> <span m='62960'>decision</span> <span m='63450'>I had</span> <span m='63670'>to</span> <span m='63770'>make</span> <span m='64060'>was</span> <span m='64220'>that</span> <span m='64720'>in</span> <span m='64879'>order</span> <span m='65120'>to</span> <span m='65370'>advance</span> <span m='65940'>in</span> <span m='66020'>my</span> <span m='66170'>career</span> <span m='66990'>I</span> <span m='67090'>needed</span> <span m='67470'>to</span> <span m='67580'>either</span> <span m='68180'>get</span> <span m='68300'>a</span> <span m='68350'>clinical</span> <span m='68740'>degree</span> <span m='69190'>and</span> <span m='69440'>stay</span> <span m='69690'>working</span> <span m='70010'>with</span> <span m='70140'>clients</span> <span m='71080'>or</span> <span m='71250'>move</span> <span m='72040'>to</span> <span m='72900'>the</span> <span m='73270'>business</span> <span m='73660'>side</span> <span m='74090'>of</span> <span m='74210'>treatment,</span> <span m='74990'>and</span> <span m='75190'>that</span> <span m='75350'>was</span> <span m='75650'>what</span> <span m='75870'>felt</span> <span m='76200'>right</span> <span m='76560'>to</span> <span m='76660'>me,</span> <span m='77000'>and</span> <span m='77020'>so</span> <span m='77120'>that's</span> <span m='77320'>what</span> <span m='77410'>I</span> <span m='77470'>did.</span> <span m='77810'>And</span> <span m='78290'>it</span> <span m='78450'>took</span> <span m='78670'>a</span> <span m='78990'>period</span> <span m='79260'>of</span> <span m='79320'>adjustment</span> <span m='79880'>to</span> <span m='79980'>not</span> <span m='80250'>be</span> <span m='81410'>spending</span> <span m='81690'>as</span> <span m='81810'>much</span> <span m='81990'>time</span> <span m='82190'>with</span> <span m='82300'>clients,</span> <span m='82790'>and</span> <span m='83090'>I</span> <span m='83260'>love</span> <span m='83460'>it.</span> <span m='83780'>It</span> <span m='84380'>just</span> <span m='84570'>took</span> <span m='84690'>time.</span> </p><p><span m='86010'>It</span> <span m='86200'>is</span> <span m='86490'>difficult</span> <span m='87220'>to</span> <span m='87350'>get</span> <span m='87840'>the</span> <span m='87980'>job</span> <span m='88540'>that</span> <span m='88740'>people</span> <span m='89210'>want</span> <span m='89760'>in</span> <span m='89870'>my</span> <span m='89970'>current</span> <span m='90300'>industry.</span> <span m='90820'>So</span> <span m='93620'>experience</span> <span m='94540'>is</span> <span m='95320'>pretty</span> <span m='96310'>important.</span> <span m='98830'>What</span> <span m='99000'>I</span> <span m='99060'>will</span> <span m='99360'>say</span> <span m='99630'>is</span> <span m='99760'>that if</span> <span m='99920'>people</span> <span m='100220'>are</span> <span m='100310'>willing</span> <span m='100580'>to</span> <span m='100680'>start</span> <span m='101500'>from</span> <span m='101630'>the</span> <span m='101730'>ground</span> <span m='102140'>up,</span> <span m='102880'>and</span> <span m='103000'>that</span> <span m='103110'>was</span> <span m='103200'>something</span> <span m='103500'>I</span> <span m='103530'>was</span> <span m='103680'>willing</span> <span m='103970'>to</span> <span m='104070'>do</span> <span m='104540'>years</span> <span m='104860'>and</span> <span m='104950'>years</span> <span m='105160'>ago,</span> <span m='105650'>if</span> <span m='105920'>you're</span> <span m='106060'>willing</span> <span m='106400'>to</span> <span m='106510'>get,</span> <span m='106815'>you know,</span> <span m='107510'>you're</span> <span m='108080'>not</span> <span m='108260'>getting</span> <span m='108430'>paid</span> <span m='108660'>for</span> <span m='108770'>what</span> <span m='108930'>you</span> <span m='110090'>are</span> <span m='110230'>putting</span> <span m='110510'>into</span> <span m='110820'>it,</span> <span m='111590'>you're</span> <span m='111700'>willing</span> <span m='111940'>to</span> <span m='112030'>start</span> <span m='112320'>with</span> <span m='112430'>that</span> <span m='112620'>low</span> <span m='113240'>kind</span> <span m='113370'>of</span> <span m='113490'>hourly</span> <span m='114440'>rate,</span> <span m='116080'>you</span> <span m='116270'>can</span> <span m='116460'>climb.</span> </p><p><span m='117060'>And</span> <span m='117410'>so</span> <span m='117540'>I</span> <span m='117640'>think</span> <span m='117860'>that</span> <span m='117960'>actually</span> <span m='118240'>that</span> <span m='118510'>entry</span> <span m='118940'>level,</span> <span m='119370'>if</span> <span m='119520'>you</span> <span m='119690'>can</span> <span m='119960'>really</span> <span m='120430'>get</span> <span m='120620'>prepared</span> <span m='121170'>with</span> <span m='122120'>the</span> <span m='122220'>resume</span> <span m='122910'>and</span> <span m='123190'>the</span> <span m='123500'>interview,</span> <span m='124140'>and</span> <span m='124380'>you</span> <span m='124560'>do</span> <span m='124730'>mock</span> <span m='125010'>interviews,</span> <span m='126100'>people</span> <span m='126360'>can</span> <span m='126530'>get</span> <span m='126700'>their</span> <span m='126820'>foot</span> <span m='127120'>in</span> <span m='127240'>the</span> <span m='127320'>door.</span> <span m='128229'>It's</span> <span m='128400'>just</span> <span m='128630'>going</span> <span m='128949'>for</span> <span m='129060'>those</span> <span m='129270'>higher-ranking</span> <span m='131020'>positions.</span> <span m='131350'>They</span> <span m='132630'>take</span> <span m='132800'>time.</span> </p><p><span m='134050'>Work-life</span> <span m='134590'>balance.</span> <span m='135640'>Yeah</span> <span m='136900'>I</span> <span m='137180'>do</span> <span m='137370'>spend</span> <span m='137660'>a</span> <span m='137710'>lot</span> <span m='137870'>of</span> <span m='137940'>time</span> <span m='138190'>working,</span> <span m='139000'>but</span> <span m='140700'>I'm</span> <span m='140870'>really</span> <span m='141130'>fortunate</span> <span m='141870'>to</span> <span m='141970'>be</span> <span m='142110'>working</span> <span m='143240'>for</span> <span m='144800'>an</span> <span m='144950'>executive</span> <span m='145450'>director</span> <span m='146030'>and</span> <span m='146110'>a</span> <span m='146170'>company</span> <span m='146880'>that</span> <span m='147560'>believes</span> <span m='148000'>in</span> <span m='148140'>work-life</span> <span m='148550'>balance.</span> <span m='148960'>So</span> <span m='149080'>actually</span> <span m='149420'>in</span> <span m='149520'>my</span> <span m='150680'>past</span> <span m='151250'>I</span> <span m='151520'>kind</span> <span m='151670'>of</span> <span m='151730'>would</span> <span m='151890'>give</span> <span m='152050'>it</span> <span m='152250'>150%</span> <span m='152930'>and</span> <span m='153480'>think</span> <span m='153660'>I</span> <span m='153710'>could</span> <span m='153880'>just--</span> <span m='154070'>that</span> <span m='154210'>could</span> <span m='154460'>get me</span> <span m='154600'>further</span> <span m='154890'>and</span> <span m='155000'>further,</span> <span m='155370'>and</span> <span m='155510'>sometimes</span> <span m='155880'>I</span> <span m='156000'>crashed</span> <span m='156440'>because</span> <span m='156710'>of</span> <span m='156780'>it.</span> </p><p><span m='159030'>So</span> <span m='159850'>I</span> <span m='159900'>really</span> <span m='160170'>don't</span> <span m='160350'>work</span> <span m='160590'>more</span> <span m='160730'>than</span> <span m='160900'>50</span> <span m='161250'>hours</span> <span m='161540'>a</span> <span m='161600'>week.</span> <span m='161860'>It's</span> <span m='162120'>usually</span> <span m='162530'>closer</span> <span m='162830'>to</span> <span m='162910'>40.</span> <span m='163900'>And</span> <span m='164610'>I</span> <span m='165067'>am</span> <span m='166440'>kind</span> <span m='166620'>of</span> <span m='166960'>given</span> <span m='167280'>that</span> <span m='167650'>opportunity</span> <span m='168260'>to</span> <span m='168390'>actually</span> <span m='168750'>have</span> <span m='169060'>weekends</span> <span m='169690'>and</span> <span m='169830'>have</span> <span m='170320'>evenings</span> <span m='170730'>to</span> <span m='170840'>myself,</span> <span m='171520'>so</span> <span m='172480'>I'd</span> <span m='172570'>say</span> <span m='172790'>it's</span> <span m='172940'>pretty</span> <span m='173140'>balanced.</span> </p>","file":{"id":703085,"video_id":"","name":"3218-Clinical Outreach Coordinator IN-DEPTH.mp4","duration":174380,"thumbnail_url":null}});