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DIRECTOR, CONVENTION SERVICES: Showing Clients The Best Of What Boston Has To Offer

About this video 

Lisa loves her leadership position at the Greater Boston Convention and Visitors Bureau. This dynamic combination of hospitality, traveling and tourism is the perfect career for someone who doesn't want to sit at a desk all day.

Degree: Hospitality Administration/Management
Job Title: Director of Convention Services
Employer: Greater Boston Convention and Visitors Bureau

Job Summary: Meeting, Convention, and Event Planners

Job Description

Meeting, convention, and event planners coordinate all aspects of professional meetings and events. They choose meeting locations, arrange transportation, and coordinate other details. Whether it is a wedding, educational conference, or business convention, meetings and events bring people together for a common purpose. Meeting, convention, and event planners work to ensure that this purpose is achieved seamlessly.

They coordinate every detail of events, from beginning to end. Before a meeting, for example, planners will meet with clients to estimate attendance and determine the meeting’s purpose. During the meeting, they handle meeting logistics such as registering guests and setting up audio/visual equipment for speakers. After the meeting, they survey attendees to find out what topics interested them the most.

Meeting, convention, and event planners also search for potential meeting sites, such as hotels and convention centers. They consider the lodging and services that the facility can provide, how easy it will be for people to get there, and the attractions that the surrounding area has to offer. More recently, planners also consider whether an online meeting can achieve the same objectives as a face-to-face meeting.

On-the-Job Training

Short-term on-the-job training

Certification Requirement
Recommended by the Convention Industry Council.

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$30,000 - $75,000
Projected job growth
Projected Job Growth
40 to 50 percent
Typical schedule
Typical schedule
Full-time, Long hours
Typical workplace
Typical workplace
Office, Indoor
Personal qualities
Personal Qualities
Patience, Problem solving skills, Written communication skills, Verbal communication skills, Technical skills, People skills, Organizational skills

Educational Path

Education requirement
Education Requirement
Bachelor's degree
View Detailed Career Data

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='140'>Hi,</span> <span m='320'>my</span> <span m='460'>name</span> <span m='660'>is</span> <span m='790'>Lisa.</span> <span m='1210'>I</span> <span m='1310'>work</span> <span m='1740'>at</span> <span m='1970'>the</span> <span m='2050'>Greater</span> <span m='2310'>Boston</span> <span m='2730'>Convention</span> <span m='3230'>Visitor's</span> <span m='3680'>Bureau,</span> <span m='4510'>and</span> <span m='4880'>I</span> <span m='5070'>work</span> <span m='5410'>with</span> <span m='5670'>groups</span> <span m='6180'>and</span> <span m='6330'>organizations</span> <span m='7180'>that</span> <span m='7630'>come</span> <span m='7940'>into a</span> <span m='8000'>city</span> <span m='8770'>that</span> <span m='8890'>are</span> <span m='9110'>looking</span> <span m='9550'>to</span> <span m='9610'>hold</span> <span m='10000'>their</span> <span m='10370'>conference</span> <span m='11060'>at</span> <span m='11230'>one</span> <span m='11350'>of</span> <span m='11460'>our</span> <span m='11560'>convention</span> <span m='12070'>centers.</span> <span m='13030'>And</span> <span m='13330'>what</span> <span m='13450'>I</span> <span m='13510'>do</span> <span m='13670'>is</span> <span m='13760'>I</span> <span m='13880'>help</span> <span m='14110'>them find</span> <span m='14460'>anything</span> <span m='14850'>they</span> <span m='14980'>can't</span> <span m='15250'>get</span> <span m='15390'>directly</span> <span m='15830'>inside</span> <span m='16210'>of</span> <span m='16260'>that</span> <span m='16420'>convention</span> <span m='16930'>center.</span> </p><p><span m='17545'>So</span> <span m='17830'>whether</span> <span m='18120'>it be</span> <span m='18440'>help</span> <span m='18690'>with</span> <span m='18820'>transportation,</span> <span m='19860'>hotels,</span> <span m='20690'>off-site</span> <span m='21130'>venues,</span> <span m='21790'>restaurants,</span> <span m='23400'>attractions,</span> <span m='24270'>anything</span> <span m='24610'>that</span> <span m='24760'>has</span> <span m='24910'>to</span> <span m='25050'>do</span> <span m='25230'>with</span> <span m='25450'>tourism in</span> <span m='25760'>the city.</span> <span m='26830'>A</span> <span m='26910'>typical</span> <span m='27260'>day</span> <span m='27710'>in</span> <span m='27950'>what</span> <span m='28110'>I</span> <span m='28180'>do,</span> <span m='28940'>it</span> <span m='29090'>really</span> <span m='29380'>does</span> <span m='29610'>vary.</span> <span m='30400'>Some</span> <span m='30570'>days</span> <span m='30780'>I'm</span> <span m='30890'>at</span> <span m='30990'>my</span> <span m='31100'>desk</span> <span m='31540'>all</span> <span m='31820'>day,</span> <span m='32100'>just</span> <span m='32340'>working</span> <span m='32729'>on</span> <span m='33950'>site</span> <span m='34240'>visits</span> <span m='34580'>for</span> <span m='34730'>clients,</span> <span m='35360'>planning</span> <span m='35700'>their</span> <span m='35850'>time</span> <span m='36160'>when</span> <span m='36470'>they</span> <span m='36855'>come</span> <span m='37240'>in</span> <span m='37600'>to</span> <span m='37960'>see</span> <span m='38190'>what</span> <span m='38380'>the</span> <span m='38440'>city</span> <span m='38680'>has</span> <span m='38870'>to</span> <span m='38980'>offer</span> <span m='39450'>their</span> <span m='39940'>convention</span> <span m='40470'>and</span> <span m='40660'>their</span> <span m='40800'>attendees.</span> </p><p><span m='41215'>A</span> <span m='41630'>lot</span> <span m='41860'>of</span> <span m='41920'>times</span> <span m='42180'>I'm</span> <span m='42310'>not</span> <span m='42490'>at</span> <span m='42570'>my</span> <span m='42690'>desk,</span> <span m='43100'>and</span> <span m='43870'>it's</span> <span m='44120'>bringing</span> <span m='44340'>those</span> <span m='44650'>clients who have</span> <span m='44780'>chosen</span> <span m='45170'>Boston</span> <span m='45610'>as</span> <span m='45770'>their</span> <span m='45930'>city</span> <span m='46250'>for</span> <span m='46380'>their</span> <span m='47050'>convention,</span> <span m='47315'>to</span> <span m='47580'>show</span> <span m='47780'>them what</span> <span m='48060'>the</span> <span m='48140'>city</span> <span m='48380'>has</span> <span m='48590'>to</span> <span m='48720'>offer.</span> <span m='49440'>So</span> <span m='49670'>bringing them</span> <span m='50080'>around</span> <span m='50580'>so they</span> <span m='51040'>can see</span> <span m='51170'>the</span> <span m='51260'>convention</span> <span m='51740'>center,</span> <span m='52155'>the</span> <span m='52570'>hotels,</span> <span m='52950'>the</span> <span m='53330'>restaurants,</span> <span m='53655'>the</span> <span m='53980'>attractions.</span> <span m='55050'>Where</span> <span m='55380'>their</span> <span m='55870'>attendees</span> <span m='56680'>are</span> <span m='56750'>going</span> <span m='56890'>to</span> <span m='57090'>visit while</span> <span m='57190'>they're</span> <span m='57410'>here in</span> <span m='57830'>the city.</span> <span m='59000'>I</span> <span m='59520'>went</span> <span m='59770'>to</span> <span m='60030'>Johnson</span> <span m='60400'>&amp; Wales</span> <span m='60670'>University,</span> <span m='61170'>so</span> <span m='61320'>I</span> <span m='61420'>always</span> <span m='61680'>knew</span> <span m='61750'>I</span> <span m='61820'>wanted</span> <span m='62070'>to</span> <span m='62120'>be</span> <span m='62240'>in the</span> <span m='62320'>hospitality</span> <span m='63060'>industry</span> <span m='63560'>in</span> <span m='63700'>some</span> <span m='63960'>aspect.</span> </p><p><span m='65280'>I</span> <span m='65430'>worked</span> <span m='65740'>in</span> <span m='65870'>a</span> <span m='65920'>variety</span> <span m='66330'>of</span> <span m='66370'>hotels</span> <span m='66830'>in</span> <span m='66920'>the</span> <span m='66980'>city</span> <span m='67240'>of</span> <span m='67290'>Boston.</span> <span m='67910'>I</span> <span m='68030'>worked</span> <span m='68990'>doing</span> <span m='69190'>special</span> <span m='69510'>events</span> <span m='69880'>at</span> <span m='70300'>a few</span> <span m='70650'>museums</span> <span m='70940'>as</span> <span m='71110'>well.</span> <span m='71810'>And</span> <span m='71960'>then</span> <span m='72200'>this</span> <span m='73410'>position</span> <span m='73840'>at</span> <span m='73980'>the</span> <span m='74160'>Greater</span> <span m='74400'>Boston</span> <span m='74880'>Convention</span> <span m='75090'>and</span> <span m='75490'>Visitor's</span> <span m='75650'>Bureau</span> <span m='75900'>really</span> <span m='76140'>tied</span> <span m='76410'>everything</span> <span m='76800'>together,</span> <span m='77780'>a</span> <span m='78120'>hospitality</span> <span m='78750'>background</span> <span m='79340'>and</span> <span m='79620'>just</span> <span m='79850'>working</span> <span m='80260'>with</span> <span m='80490'>all</span> <span m='80670'>the</span> <span m='80740'>different</span> <span m='81010'>aspects</span> <span m='81450'>of</span> <span m='81570'>travel and</span> <span m='81980'>tourism</span> <span m='82240'>in</span> <span m='82390'>the</span> <span m='82490'>city.</span> </p><p><span m='83370'>The</span> <span m='83530'>reason</span> <span m='83810'>why I</span> <span m='83890'>chose</span> <span m='84270'>working</span> <span m='84490'>in</span> <span m='84560'>the</span> <span m='84620'>hospitality</span> <span m='85160'>industry</span> <span m='85620'>is because it's</span> <span m='85850'>never</span> <span m='86030'>the</span> <span m='86140'>same</span> <span m='86390'>thing</span> <span m='86580'>twice,</span> <span m='86990'>and</span> <span m='87080'>there's</span> <span m='87260'>so</span> <span m='87400'>many</span> <span m='87570'>different</span> <span m='88090'>avenues</span> <span m='88690'>and</span> <span m='88850'>aspects</span> <span m='89380'>of</span> <span m='89490'>the</span> <span m='89550'>hospitality</span> <span m='90230'>industry</span> <span m='90670'>that are</span> <span m='90930'>available.</span> <span m='92440'>I</span> <span m='92600'>don't</span> <span m='92870'>like</span> <span m='93150'>sitting</span> <span m='93280'>in</span> <span m='93440'>a</span> <span m='93730'>desk all</span> <span m='93830'>day.</span> <span m='93990'>So</span> <span m='94200'>there's</span> <span m='94870'>always</span> <span m='95170'>something</span> <span m='95500'>new</span> <span m='95640'>and</span> <span m='95760'>exciting</span> <span m='96210'>going</span> <span m='96590'>on.</span> <span m='97640'>If</span> <span m='97810'>I</span> <span m='97890'>had</span> <span m='98160'>to</span> <span m='98250'>do</span> <span m='98460'>it</span> <span m='98530'>all</span> <span m='98720'>over</span> <span m='98970'>again,</span> <span m='99330'>I</span> <span m='100000'>might</span> <span m='100200'>have</span> <span m='100770'>chosen</span> <span m='101200'>an</span> <span m='101900'>education</span> <span m='102550'>that's</span> <span m='102760'>a</span> <span m='102820'>little</span> <span m='103080'>bit</span> <span m='103240'>more</span> <span m='103730'>diverse.</span> </p><p><span m='105020'>I</span> <span m='105150'>definitely</span> <span m='105510'>went</span> <span m='105930'>and</span> <span m='106150'>did</span> <span m='106330'>something</span> <span m='106600'>very</span> <span m='106870'>specialized.</span> <span m='108580'>Not to</span> <span m='108840'>say</span> <span m='108940'>that</span> <span m='109070'>it</span> <span m='109140'>was</span> <span m='109380'>a</span> <span m='109420'>good</span> <span m='109630'>education,</span> <span m='110260'>but</span> <span m='110550'>I</span> <span m='110760'>might</span> <span m='111140'>have just</span> <span m='111415'>done</span> <span m='111690'>something</span> <span m='112050'>that</span> <span m='112270'>did</span> <span m='112470'>something,</span> <span m='113270'>maybe</span> <span m='113530'>two</span> <span m='113690'>years</span> <span m='113940'>of a</span> <span m='114010'>hospitality</span> <span m='115220'>education,</span> <span m='115760'>then</span> <span m='115850'>maybe</span> <span m='116130'>two</span> <span m='116270'>years</span> <span m='116530'>of</span> <span m='116600'>something</span> <span m='116980'>else.</span> <span m='118480'>What</span> <span m='118670'>we</span> <span m='118760'>do</span> <span m='118950'>isn't</span> <span m='119240'>rocket</span> <span m='119590'>science,</span> <span m='120030'>but</span> <span m='120170'>it's</span> <span m='120320'>a</span> <span m='120400'>lot</span> <span m='120590'>of</span> <span m='120870'>people</span> <span m='121210'>skills,</span> <span m='121730'>and</span> <span m='121870'>it's a</span> <span m='122010'>lot</span> <span m='122340'>of</span> <span m='122530'>attention</span> <span m='122600'>to detail,</span> <span m='123540'>but</span> <span m='123990'>a</span> <span m='124050'>lot</span> <span m='124260'>of the</span> <span m='124400'>skills</span> <span m='124840'>that</span> <span m='124990'>you</span> <span m='125070'>learn</span> <span m='125410'>in</span> <span m='125560'>other</span> <span m='125840'>aspects</span> <span m='126390'>of</span> <span m='126710'>an</span> <span m='126870'>education</span> <span m='127460'>process</span> <span m='127990'>can</span> <span m='128370'>certainly</span> <span m='128759'>be</span> <span m='128970'>transferred</span> <span m='129449'>to</span> <span m='129539'>the</span> <span m='129590'>hospitality</span> <span m='129890'>field.</span> </p>","file":{"id":227211,"video_id":"2707862175001","name":"64523056","duration":131242,"thumbnail_url":null}});