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BUSINESS MANAGER: Using Love For Nature, And For Teaching Kids, To Run An Animal Farm

About this video 

Amy, who is a Business Manager for Sienna Ranch, describes her work helping run the ranch, supporting the staff, and servicing the parents and children who visit for programs and activities. Amy's advice: get a fun internship.

Degree: Education - Early Childhood Education
Job Title: Business Manager
Employer: Sienna Ranch

Job Summary: Social and Community Service Managers

Job Description

Social and community service managers coordinate and supervise social service programs and community organizations. They direct and lead staff who provide services to the public.

Social and community service managers work for a variety of social and human service organizations. The organizations may focus on working with a particular population, such as children, homeless people, or veterans. Other organizations may focus on helping people with particular challenges, such as hunger or joblessness.

Social and community service managers are often expected to show that their programs and services are effective. To do so, they collect statistics and other information to evaluate the impact that programs have in their community or on their target audience. They may be required to report this information to administrators or funders. They may also use evaluations to identify areas that need improvement for the program to be more effective.

Many social and community service managers have supervisory responsibilities. They may recruit, hire, and train new members of staff.

On-the-Job Training

None

Additional Info

Work experience is often needed to become a social and community service manager and is essential for those wishing to enter the occupation with a bachelor’s degree. Many employers prefer candidates who have a master's degree.

Employment of social and community service managers is expected to grow by 27 percent from 2010 to 2020, faster than the average for all occupations. Growth is expected because increases in the aging population, increases in demand for substance abuse treatment, and overall population growth.

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$35,000 - $95,000
Projected job growth
Projected Job Growth
25 to 30 percent
Typical schedule
Typical schedule
Part-time, Full-time
Typical workplace
Typical workplace
Office, Indoor
Personal qualities
Personal Qualities
Problem solving skills, Analytical skills, Written communication skills, Verbal communication skills, Leadership ability, Teamwork, People skills, Organizational skills

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='0'>Hi,</span> <span m='460'>I'm</span> <span m='920'>Amy.</span> <span m='1460'>I'm</span> <span m='1700'>the</span> <span m='1810'>business</span> <span m='2180'>manager</span> <span m='2680'>here</span> <span m='2970'>at</span> <span m='3110'>Sienna</span> <span m='3190'>Ranch</span> <span m='3525'>in</span> <span m='3860'>Lafayette.</span> <span m='4700'>And</span> <span m='5280'>I</span> <span m='5360'>have</span> <span m='5490'>been</span> <span m='5610'>working</span> <span m='5890'>here</span> <span m='6040'>for</span> <span m='6160'>about</span> <span m='6380'>one</span> <span m='6640'>year.</span> <span m='7630'>I</span> <span m='7750'>came</span> <span m='8109'>from</span> <span m='9210'>Southern</span> <span m='9520'>California,</span> <span m='10070'>working</span> <span m='10360'>down</span> <span m='10570'>there</span> <span m='10730'>as</span> <span m='10870'>an</span> <span m='10940'>administrator</span> <span m='11630'>at</span> <span m='11760'>an</span> <span m='11890'>environmental</span> <span m='12360'>education</span> <span m='12840'>program</span> <span m='13500'>and</span> <span m='13930'>moved</span> <span m='14220'>up</span> <span m='14390'>here.</span> <span m='15080'>We</span> <span m='15150'>have</span> <span m='15250'>a</span> <span m='15290'>day</span> <span m='15450'>camp</span> <span m='15650'>program,</span> <span m='16210'>so</span> <span m='16560'>we</span> <span m='16680'>have</span> <span m='16990'>school year</span> <span m='17310'>programming</span> <span m='17890'>and</span> <span m='18100'>summer</span> <span m='18370'>programming</span> <span m='19270'>and</span> <span m='19490'>we</span> <span m='19620'>host</span> <span m='19910'>about</span> <span m='20150'>30</span> <span m='20420'>to</span> <span m='20510'>40</span> <span m='20800'>different</span> <span m='21170'>campers or</span> <span m='21620'>students</span> <span m='22000'>every</span> <span m='22200'>day.</span> </p><p><span m='22790'>So as</span> <span m='23290'>business</span> <span m='23710'>manager,</span> <span m='24240'>my</span> <span m='24580'>typical</span> <span m='24920'>day</span> <span m='25140'>starts out</span> <span m='25560'>with</span> <span m='25810'>answering phones,</span> <span m='26276'>checking</span> <span m='26742'>emails,</span> <span m='27700'>getting</span> <span m='27930'>back</span> <span m='28290'>to</span> <span m='28430'>parents,</span> <span m='28940'>and</span> <span m='29070'>other</span> <span m='29760'>families who</span> <span m='30210'>have</span> <span m='30370'>questions</span> <span m='30840'>about</span> <span m='31060'>birthday</span> <span m='31350'>parties</span> <span m='31620'>or</span> <span m='31960'>camp</span> <span m='32270'>programming.</span> <span m='33420'>I</span> <span m='33770'>spend</span> <span m='34040'>probably</span> <span m='34290'>about</span> <span m='34490'>50%</span> <span m='34750'>percent</span> <span m='35240'>of</span> <span m='35290'>my</span> <span m='35420'>time</span> <span m='35700'>or</span> <span m='35760'>more</span> <span m='36060'>on</span> <span m='36220'>the</span> <span m='36300'>computer</span> <span m='37130'>just</span> <span m='37310'>being</span> <span m='37610'>in</span> <span m='37750'>contact</span> <span m='38170'>with</span> <span m='38300'>people,</span> <span m='38980'>navigating</span> <span m='39450'>our</span> <span m='39550'>website,</span> <span m='40050'>helping with</span> <span m='40510'>registrations,</span> <span m='41410'>and</span> <span m='41580'>also</span> <span m='41940'>troubleshooting</span> <span m='42310'>any</span> <span m='42830'>problems</span> <span m='43260'>that</span> <span m='43380'>people</span> <span m='43650'>have.</span> <span m='44320'>I</span> <span m='44560'>do</span> <span m='44710'>a</span> <span m='44780'>lot</span> <span m='45170'>of parent</span> <span m='45240'>communication</span> <span m='45675'>too.</span> <span m='46430'>So</span> <span m='46820'>if</span> <span m='46910'>students</span> <span m='47440'>are</span> <span m='47710'>having</span> <span m='47990'>issues</span> <span m='48670'>with</span> <span m='48990'>homesickness</span> <span m='49700'>or</span> <span m='49840'>if</span> <span m='49890'>they're</span> <span m='49990'>having</span> <span m='50250'>trouble</span> <span m='51080'>with</span> <span m='51280'>classroom</span> <span m='51570'>management,</span> <span m='52090'>I</span> <span m='52150'>might</span> <span m='52400'>get to</span> <span m='52590'>call home</span> <span m='52890'>and</span> <span m='53090'>kind</span> <span m='53280'>of</span> <span m='53350'>take</span> <span m='53550'>on</span> <span m='53690'>more</span> <span m='53850'>of</span> <span m='53920'>a</span> <span m='53980'>principal</span> <span m='54500'>role</span> <span m='55070'>here</span> <span m='55320'>for</span> <span m='55470'>all</span> <span m='55560'>the</span> <span m='55650'>campers.</span> <span m='56740'>But</span> <span m='56920'>for</span> <span m='57020'>the</span> <span m='57080'>most</span> <span m='57330'>part,</span> <span m='57560'>I</span> <span m='57650'>spend</span> <span m='57980'>a</span> <span m='58030'>lot</span> <span m='58190'>of</span> <span m='58230'>my</span> <span m='58340'>time</span> <span m='58580'>supporting</span> <span m='59030'>the</span> <span m='59140'>staff</span> <span m='59580'>and</span> <span m='59710'>then</span> <span m='59820'>just</span> <span m='60030'>working</span> <span m='60400'>behind the scenes.</span> </p><p><span m='61330'>I</span> <span m='62120'>got</span> <span m='62410'>into</span> <span m='62630'>the</span> <span m='62710'>business</span> <span m='63110'>manager</span> <span m='63520'>position</span> <span m='63940'>at</span> <span m='64160'>Sienna</span> <span m='64250'>Ranch</span> <span m='64459'>kind of</span> <span m='64920'>serendipitously.</span> <span m='66350'>I</span> <span m='66470'>went</span> <span m='66650'>to</span> <span m='66740'>school</span> <span m='67220'>for</span> <span m='67410'>elementary</span> <span m='67850'>education</span> <span m='68150'>and</span> <span m='68450'>I</span> <span m='68620'>minored</span> <span m='69080'>in</span> <span m='69180'>childhood</span> <span m='69600'>development.</span> <span m='70460'>My</span> <span m='70570'>second</span> <span m='71060'>portion</span> <span m='71350'>of</span> <span m='71410'>my</span> <span m='71520'>student</span> <span m='71870'>teaching</span> <span m='72200'>was</span> <span m='72390'>in</span> <span m='72510'>an</span> <span m='72640'>outdoor</span> <span m='72910'>education</span> <span m='73390'>center</span> <span m='73680'>working</span> <span m='73980'>with</span> <span m='74150'>fifth</span> <span m='74230'>grade</span> <span m='74570'>students.</span> <span m='75280'>And</span> <span m='75370'>then I</span> <span m='75470'>ended</span> <span m='75790'>up</span> <span m='75910'>working</span> <span m='76190'>at</span> <span m='76540'>my</span> <span m='76740'>first</span> <span m='77090'>job</span> <span m='77420'>out</span> <span m='77540'>of</span> <span m='77580'>college</span> <span m='78085'>down</span> <span m='78390'>in the</span> <span m='78600'>Florida</span> <span m='78920'>Keys</span> <span m='79420'>doing</span> <span m='79700'>outdoor</span> <span m='79940'>education,</span> <span m='81010'>and</span> <span m='81170'>then</span> <span m='81470'>decided</span> <span m='81970'>to</span> <span m='82050'>do</span> <span m='82190'>one</span> <span m='82390'>more</span> <span m='82560'>fun</span> <span m='82850'>job</span> <span m='83210'>and</span> <span m='83290'>ended</span> <span m='83520'>up</span> <span m='83780'>in</span> <span m='84070'>California</span> <span m='84590'>for</span> <span m='84730'>six</span> <span m='84980'>years</span> <span m='85360'>doing</span> <span m='85590'>a</span> <span m='85640'>lot</span> <span m='85800'>different roles.</span> </p><p><span m='86280'>So</span> <span m='87000'>I</span> <span m='87090'>started</span> <span m='87580'>out</span> <span m='87790'>as</span> <span m='87920'>an</span> <span m='88150'>instructor.</span> <span m='88420'>And</span> <span m='88690'>through</span> <span m='88870'>work</span> <span m='89140'>experience,</span> <span m='89850'>I</span> <span m='89990'>became</span> <span m='90340'>a</span> <span m='90400'>medical</span> <span m='90750'>director,</span> <span m='91250'>then</span> <span m='91310'>their</span> <span m='91620'>program</span> <span m='91970'>director,</span> <span m='92400'>and</span> <span m='92500'>finally</span> <span m='92900'>took</span> <span m='93100'>over</span> <span m='93300'>one</span> <span m='93460'>of</span> <span m='93540'>the</span> <span m='93660'>camps.</span> <span m='94370'>So I just</span> <span m='94570'>accumulated</span> <span m='95420'>a</span> <span m='95650'>lot</span> <span m='95940'>of</span> <span m='96355'>background</span> <span m='96770'>knowledge</span> <span m='97420'>about</span> <span m='97750'>administration</span> <span m='98640'>and</span> <span m='99040'>supporting</span> <span m='99680'>the</span> <span m='99770'>behind</span> <span m='100080'>the</span> <span m='100140'>scenes</span> <span m='100500'>portion</span> <span m='100830'>of</span> <span m='100910'>education.</span> <span m='101800'>So</span> <span m='102150'>my</span> <span m='102350'>job</span> <span m='102690'>here</span> <span m='103160'>is</span> <span m='103490'>a</span> <span m='103610'>lot</span> <span m='103810'>more</span> <span m='103940'>behind</span> <span m='104240'>the</span> <span m='104310'>scenes.</span> <span m='104690'>But</span> <span m='104940'>coming</span> <span m='105290'>from</span> <span m='105740'>a</span> <span m='105840'>traditional</span> <span m='106450'>classroom</span> <span m='106890'>teaching</span> <span m='107300'>background,</span> <span m='107830'>I'm</span> <span m='108050'>able</span> <span m='108330'>to</span> <span m='108380'>help</span> <span m='108670'>interface</span> <span m='108945'>the</span> <span m='109310'>home</span> <span m='109480'>school</span> <span m='109670'>education</span> <span m='110140'>program,</span> <span m='110570'>along</span> <span m='110890'>with</span> <span m='111000'>the</span> <span m='111080'>public</span> <span m='111430'>school</span> <span m='111630'>programming</span> <span m='112200'>that</span> <span m='112300'>we</span> <span m='112400'>provide.</span> </p><p><span m='113530'>So</span> <span m='113710'>my</span> <span m='113900'>word</span> <span m='114200'>of</span> <span m='114320'>advice</span> <span m='114660'>would</span> <span m='114800'>be</span> <span m='115105'>to</span> <span m='115410'>not</span> <span m='115630'>be</span> <span m='115750'>scared</span> <span m='116090'>to</span> <span m='116180'>take</span> <span m='116400'>a fun</span> <span m='116790'>internship.</span> <span m='117470'>I</span> <span m='117750'>ended</span> <span m='118060'>up</span> <span m='118240'>finding</span> <span m='118590'>this</span> <span m='118880'>kind</span> <span m='119060'>of</span> <span m='119290'>through</span> <span m='119580'>the</span> <span m='119680'>grapevine</span> <span m='120020'>through</span> <span m='120510'>a</span> <span m='120560'>lot</span> <span m='120730'>of</span> <span m='120790'>networking.</span> <span m='121560'>There are</span> <span m='121880'>really</span> <span m='122170'>fun</span> <span m='122440'>jobs</span> <span m='122760'>out</span> <span m='123010'>there.</span> <span m='123200'>You</span> <span m='123290'>just</span> <span m='123450'>have</span> <span m='123560'>to</span> <span m='123680'>talk</span> <span m='123980'>to</span> <span m='124090'>parents</span> <span m='124560'>and</span> <span m='124660'>other</span> <span m='124830'>people</span> <span m='125180'>who</span> <span m='125300'>might</span> <span m='125530'>have</span> <span m='125670'>seen</span> <span m='126020'>these</span> <span m='126250'>positions</span> <span m='127170'>open</span> <span m='127430'>up</span> <span m='127730'>in</span> <span m='127830'>the</span> <span m='127930'>past.</span> </p>","file":{"id":255673,"video_id":"2698772040001","name":"68072511","duration":128681,"thumbnail_url":null}});