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DIRECTOR OF REFERRALS & RELOCATION - REAL ESTATE, IN-DEPTH: It's Our Responsibility To Take Care Of Ourselves

About this video 

Jo-Anne, the Director of Referrals and Relocation at an international real estate firm, describes the challenges of her job, what she likes most, her key decisions, how to get into the industry, and work-life balance. Jo-Anne pro-actively educated herself in business and finance to get her the position she has today. But she knows where to draw the line on dedication to the job - she says that you have to know how to separate your work and your outside life.

Job Title: Director of Referrals and Relocation
Employer: Premier Sotheby's International Realty

Job Summary: General and Operations Managers

Job Description

Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.

On-the-Job Training

None

Certification Requirement
Recommended by the Institute of Certified Professional Managers.

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$45,000 - $145,000
Projected job growth
Projected Job Growth
0 to 10 percent
Typical schedule
Typical schedule
Full-time, Long hours
Typical workplace
Typical workplace
Indoor, Office
Personal qualities
Personal Qualities
Leadership ability, Organizational skills, Problem solving skills, Verbal communication skills, Written communication skills, Detail oriented, People skills, Public speaking ability

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='370'>The</span> <span m='690'>thing</span> <span m='1140'>that</span> <span m='1330'>I</span> <span m='1480'>like</span> <span m='1730'>most</span> <span m='2140'>about</span> <span m='2500'>my</span> <span m='2660'>job</span> <span m='3200'>is</span> <span m='3750'>that</span> <span m='3960'>I'm</span> <span m='4350'>able</span> <span m='4840'>to</span> <span m='5010'>work</span> <span m='5340'>with</span> <span m='5470'>people</span> <span m='5860'>one-on-one.</span> <span m='7000'>I</span> <span m='7200'>am</span> <span m='7610'>an</span> <span m='7750'>extroverted</span> <span m='8480'>person.</span> <span m='9430'>And</span> <span m='10150'>I</span> <span m='10350'>like</span> <span m='10620'>to</span> <span m='10740'>be</span> <span m='10980'>able</span> <span m='11150'>to</span> <span m='11270'>have</span> <span m='11570'>conversation</span> <span m='12450'>with</span> <span m='12600'>individuals</span> <span m='13780'>and</span> <span m='14100'>be</span> <span m='14260'>of</span> <span m='14360'>assistance</span> <span m='15050'>to</span> <span m='15270'>them</span> <span m='15970'>to</span> <span m='16370'>obtain</span> <span m='17070'>their</span> <span m='17330'>goal.</span> <span m='17730'>Because</span> <span m='18010'>that's</span> <span m='18250'>my</span> <span m='18470'>job,</span> <span m='19590'>in</span> <span m='19960'>our</span> <span m='20190'>company,</span> <span m='20800'>to</span> <span m='20930'>work</span> <span m='21280'>with</span> <span m='21390'>individuals,</span> <span m='22040'>especially</span> <span m='22550'>my</span> <span m='22750'>agents,</span> <span m='23660'>to</span> <span m='23830'>help</span> <span m='24320'>them</span> <span m='24610'>be</span> <span m='24740'>more</span> <span m='24960'>successful.</span> </p><p><span m='26520'>The</span> <span m='26680'>challenges</span> <span m='27370'>are</span> <span m='27840'>that</span> <span m='29660'>I</span> <span m='30140'>really</span> <span m='31080'>have</span> <span m='31350'>to</span> <span m='31460'>work</span> <span m='31720'>very</span> <span m='32040'>hard</span> <span m='32840'>at</span> <span m='33070'>time</span> <span m='33380'>management.</span> <span m='34490'>For</span> <span m='34670'>instance,</span> <span m='35130'>if</span> <span m='35210'>I</span> <span m='35340'>promise</span> <span m='35990'>someone</span> <span m='36490'>I'm</span> <span m='36700'>going</span> <span m='37010'>to</span> <span m='37100'>do</span> <span m='37360'>something</span> <span m='38370'>at</span> <span m='38580'>a</span> <span m='38640'>certain</span> <span m='39050'>time</span> <span m='39570'>or</span> <span m='39740'>be</span> <span m='39980'>somewhere</span> <span m='40580'>at</span> <span m='40650'>a</span> <span m='40700'>certain</span> <span m='41120'>time,</span> <span m='42100'>I</span> <span m='42630'>absolutely</span> <span m='43055'>and</span> <span m='43480'>positively</span> <span m='44120'>have</span> <span m='44310'>to</span> <span m='44420'>do</span> <span m='44610'>that.</span> <span m='44940'>Of</span> <span m='45050'>course,</span> <span m='45280'>my</span> <span m='45470'>iPhone</span> <span m='45880'>helps</span> <span m='46250'>me</span> <span m='46420'>by</span> <span m='46960'>tweeting</span> <span m='47370'>at</span> <span m='47460'>me</span> <span m='47600'>now</span> <span m='47820'>and</span> <span m='47960'>then</span> <span m='48200'>to</span> <span m='48320'>tell</span> <span m='48510'>me,</span> <span m='48670'>OK,</span> <span m='48860'>you</span> <span m='48970'>have</span> <span m='49070'>15</span> <span m='49540'>minutes</span> <span m='49850'>to</span> <span m='49950'>get</span> <span m='50230'>there,</span> <span m='50470'>no</span> <span m='50560'>matter</span> <span m='50830'>what.</span> <span m='52140'>But</span> <span m='52430'>those</span> <span m='52870'>can</span> <span m='53020'>be</span> <span m='53170'>challenges.</span> </p><p><span m='53800'>And</span> <span m='53920'>sometimes,</span> <span m='55240'>when</span> <span m='55500'>some</span> <span m='55770'>of</span> <span m='55890'>our</span> <span m='56040'>deals</span> <span m='56710'>go</span> <span m='56880'>awry,</span> <span m='58460'>the</span> <span m='58750'>agents</span> <span m='59370'>can</span> <span m='59770'>be</span> <span m='60320'>rather</span> <span m='60740'>upset.</span> <span m='61690'>And</span> <span m='61900'>I</span> <span m='62000'>have</span> <span m='62120'>to</span> <span m='62210'>be</span> <span m='62400'>there</span> <span m='62600'>to</span> <span m='62660'>help</span> <span m='62930'>them</span> <span m='63220'>through</span> <span m='63570'>that.</span> <span m='64090'>And</span> <span m='64440'>I</span> <span m='64519'>can</span> <span m='64720'>get</span> <span m='64890'>upset,</span> <span m='65230'>as</span> <span m='65390'>well.</span> <span m='65670'>So</span> <span m='66150'>we</span> <span m='66330'>try</span> <span m='66550'>to</span> <span m='66650'>come</span> <span m='66920'>to</span> <span m='67060'>a</span> <span m='67100'>happy</span> <span m='67480'>medium</span> <span m='67950'>between</span> <span m='68480'>us</span> <span m='69080'>as</span> <span m='69370'>professionals.</span> </p><p><span m='71500'>What</span> <span m='71650'>are</span> <span m='71720'>some</span> <span m='71940'>of</span> <span m='71990'>the</span> <span m='72100'>key</span> <span m='72380'>decisions</span> <span m='73180'>that</span> <span m='73940'>I</span> <span m='74090'>made</span> <span m='74980'>to</span> <span m='75380'>lead</span> <span m='75640'>me</span> <span m='75790'>to</span> <span m='75940'>where</span> <span m='76190'>I</span> <span m='76240'>am</span> <span m='76470'>today?</span> <span m='77410'>I</span> <span m='77550'>think</span> <span m='78580'>the</span> <span m='78680'>major</span> <span m='79080'>decision</span> <span m='79610'>was</span> <span m='80410'>that</span> <span m='80680'>once</span> <span m='80950'>I</span> <span m='81060'>realized</span> <span m='81690'>that</span> <span m='81830'>I</span> <span m='81890'>wasn't</span> <span m='82270'>going</span> <span m='82540'>to</span> <span m='82620'>go</span> <span m='82860'>to</span> <span m='83070'>school,</span> <span m='83450'>or</span> <span m='83550'>go</span> <span m='83710'>back</span> <span m='83990'>to</span> <span m='84100'>school</span> <span m='84450'>to</span> <span m='84520'>be</span> <span m='84660'>formally</span> <span m='85170'>educated,</span> <span m='86060'>that</span> <span m='86270'>I</span> <span m='86420'>had</span> <span m='86620'>to</span> <span m='86720'>take</span> <span m='86950'>that</span> <span m='87100'>on</span> <span m='87330'>myself.</span> </p><p><span m='88520'>And</span> <span m='88720'>I</span> <span m='88780'>had</span> <span m='88990'>to</span> <span m='89090'>select</span> <span m='89570'>an</span> <span m='89680'>industry</span> <span m='90760'>that</span> <span m='90970'>would</span> <span m='91100'>be</span> <span m='91270'>conducive</span> <span m='92610'>to</span> <span m='93920'>fulfilling</span> <span m='94690'>what</span> <span m='94860'>I</span> <span m='94980'>wanted</span> <span m='95690'>to</span> <span m='95970'>do.</span> <span m='96200'>And</span> <span m='96370'>I</span> <span m='96470'>knew</span> <span m='96590'>one</span> <span m='96830'>of</span> <span m='96900'>the</span> <span m='97010'>things</span> <span m='97280'>I</span> <span m='97360'>didn't</span> <span m='97660'>wanted</span> <span m='97860'>to</span> <span m='97940'>do</span> <span m='98130'>was</span> <span m='98400'>to</span> <span m='98510'>be</span> <span m='98670'>in</span> <span m='98830'>the</span> <span m='98990'>office</span> <span m='99450'>all</span> <span m='99680'>day</span> <span m='99860'>long.</span> <span m='100490'>I</span> <span m='100620'>needed</span> <span m='100930'>to</span> <span m='101040'>be</span> <span m='101250'>out.</span> <span m='101550'>And</span> <span m='101690'>I</span> <span m='101770'>needed</span> <span m='102120'>to</span> <span m='102210'>be</span> <span m='102440'>able</span> <span m='102620'>to</span> <span m='102750'>move</span> <span m='102990'>around.</span> <span m='103880'>So</span> <span m='104160'>that's</span> <span m='104450'>why</span> <span m='104860'>I</span> <span m='105720'>segued</span> <span m='106560'>into</span> <span m='106810'>the</span> <span m='106900'>real</span> <span m='107110'>estate</span> <span m='107550'>industry.</span> </p><p><span m='108220'>How</span> <span m='108390'>difficult</span> <span m='109100'>is</span> <span m='109290'>it</span> <span m='109520'>to</span> <span m='109670'>get</span> <span m='109850'>a</span> <span m='109920'>job</span> <span m='110330'>in</span> <span m='110500'>my</span> <span m='110690'>industry?</span> <span m='111500'>So,</span> <span m='111780'>let's</span> <span m='112020'>separate</span> <span m='112450'>the</span> <span m='112570'>issues</span> <span m='112910'>here.</span> <span m='113620'>In</span> <span m='113810'>real</span> <span m='114040'>estate,</span> <span m='114400'>if</span> <span m='114510'>you're</span> <span m='114720'>a</span> <span m='114740'>real</span> <span m='114930'>estate</span> <span m='115330'>agent,</span> <span m='116210'>you're</span> <span m='116400'>licensed.</span> <span m='117190'>And</span> <span m='117410'>you</span> <span m='117680'>are</span> <span m='117880'>what</span> <span m='118010'>we</span> <span m='118120'>call</span> <span m='118370'>an</span> <span m='118470'>independent</span> <span m='119040'>contractor.</span> <span m='120170'>Independent,</span> <span m='121460'>the</span> <span m='121660'>operative</span> <span m='122130'>word,</span> <span m='122510'>means</span> <span m='122730'>you're</span> <span m='122850'>kind</span> <span m='123110'>of</span> <span m='123210'>independent,</span> <span m='123720'>you</span> <span m='123820'>work</span> <span m='124100'>on</span> <span m='124230'>your</span> <span m='124450'>own.</span> <span m='125330'>But</span> <span m='125610'>you</span> <span m='125720'>have</span> <span m='125880'>to</span> <span m='125980'>work</span> <span m='126290'>for a</span> <span m='126580'>real</span> <span m='126750'>estate</span> <span m='127100'>brokerage.</span> <span m='127890'>So</span> <span m='127960'>you're</span> <span m='128150'>free</span> <span m='128530'>to</span> <span m='128630'>come</span> <span m='128850'>and</span> <span m='129000'>go</span> <span m='129350'>as</span> <span m='129780'>you</span> <span m='129930'>want.</span> </p><p><span m='131980'>Jobs,</span> <span m='132540'>that's</span> <span m='132750'>not</span> <span m='132920'>really</span> <span m='133180'>a</span> <span m='133240'>job,</span> <span m='133680'>per se,</span> <span m='134160'>is</span> <span m='134400'>it?</span> <span m='134600'>You're</span> <span m='134790'>being</span> <span m='135030'>hired</span> <span m='135510'>as</span> <span m='135670'>a</span> <span m='135730'>salesperson,</span> <span m='136700'>OK,</span> <span m='137100'>just</span> <span m='137310'>like</span> <span m='137450'>in</span> <span m='137560'>any</span> <span m='137780'>other</span> <span m='137950'>industry,</span> <span m='138410'>pharmaceuticals,</span> <span m='139740'>selling</span> <span m='140120'>cars,</span> <span m='140560'>whatever</span> <span m='140810'>the</span> <span m='140900'>case</span> <span m='141190'>may</span> <span m='141310'>be.</span> <span m='141790'>Your</span> <span m='141990'>paycheck</span> <span m='142480'>is</span> <span m='142630'>a</span> <span m='142710'>commission,</span> <span m='143000'>and</span> <span m='143290'>you</span> <span m='143390'>have</span> <span m='143520'>to</span> <span m='143580'>work</span> <span m='143680'>for</span> <span m='143970'>it.</span> </p><p><span m='144790'>Now,</span> <span m='144990'>in</span> <span m='145080'>my</span> <span m='145310'>situation,</span> <span m='145980'>because</span> <span m='146310'>I'm</span> <span m='146440'>on</span> <span m='146550'>the</span> <span m='146640'>leadership</span> <span m='147180'>team,</span> <span m='147490'>or</span> <span m='147610'>management,</span> <span m='148390'>I</span> <span m='148650'>am</span> <span m='148900'>a</span> <span m='148950'>salaried</span> <span m='149530'>person.</span> <span m='150480'>And</span> <span m='151130'>positions</span> <span m='152150'>for</span> <span m='152370'>what</span> <span m='152610'>I</span> <span m='152820'>do,</span> <span m='154380'>I'm</span> <span m='154540'>not</span> <span m='154760'>going</span> <span m='154920'>to</span> <span m='155010'>say</span> <span m='155280'>they</span> <span m='155410'>are</span> <span m='155580'>very</span> <span m='156070'>prevalent,</span> <span m='157040'>but</span> <span m='157230'>they</span> <span m='157470'>are</span> <span m='157740'>available,</span> <span m='158610'>because</span> <span m='159520'>people</span> <span m='160050'>are</span> <span m='160250'>retiring</span> <span m='161020'>or</span> <span m='162550'>companies</span> <span m='163220'>are</span> <span m='163270'>expanding.</span> <span m='163920'>So</span> <span m='164110'>there</span> <span m='164280'>is</span> <span m='164450'>a</span> <span m='164520'>need</span> <span m='164790'>for</span> <span m='164960'>more</span> <span m='165220'>individuals</span> <span m='166120'>in</span> <span m='166280'>my</span> <span m='166440'>particular</span> <span m='167450'>line</span> <span m='167740'>of</span> <span m='167840'>work.</span> </p><p><span m='169110'>What</span> <span m='169420'>is</span> <span m='169730'>work-life</span> <span m='170340'>balance?</span> <span m='171530'>What</span> <span m='171950'>is</span> <span m='172150'>that?</span> <span m='172480'>That</span> <span m='172570'>is</span> <span m='172710'>the</span> <span m='172790'>question.</span> <span m='173980'>This</span> <span m='174220'>is</span> <span m='174570'>probably</span> <span m='175030'>the</span> <span m='175160'>thing</span> <span m='175410'>that's</span> <span m='175640'>most</span> <span m='175960'>important</span> <span m='176390'>in</span> <span m='176510'>anyone's</span> <span m='177030'>life.</span> <span m='177660'>You</span> <span m='177830'>have</span> <span m='178070'>to</span> <span m='178190'>make</span> <span m='178460'>sure</span> <span m='179400'>that</span> <span m='179920'>you</span> <span m='181020'>definitely</span> <span m='181610'>separate</span> <span m='182230'>those</span> <span m='182560'>issues.</span> <span m='183830'>There's</span> <span m='184100'>work,</span> <span m='184540'>and</span> <span m='184700'>there's</span> <span m='184940'>play.</span> </p><p><span m='185780'>And</span> <span m='185950'>you</span> <span m='186030'>shouldn't</span> <span m='186400'>let</span> <span m='186620'>your</span> <span m='186790'>play</span> <span m='187200'>interfere</span> <span m='187760'>with</span> <span m='187940'>your</span> <span m='188050'>work.</span> <span m='188710'>If</span> <span m='188860'>you're</span> <span m='188990'>supposed</span> <span m='189410'>to</span> <span m='189490'>be</span> <span m='189740'>somewhere</span> <span m='190460'>or</span> <span m='190550'>you're</span> <span m='190660'>supposed</span> <span m='191000'>to</span> <span m='191080'>do</span> <span m='191300'>something,</span> <span m='192150'>you</span> <span m='192270'>better</span> <span m='192500'>follow</span> <span m='192830'>through</span> <span m='193140'>on</span> <span m='193310'>that.</span> <span m='194040'>Because,</span> <span m='194350'>otherwise,</span> <span m='194900'>it's</span> <span m='195110'>going</span> <span m='195300'>to</span> <span m='195400'>seep</span> <span m='195770'>into</span> <span m='196040'>the</span> <span m='196170'>next</span> <span m='196480'>part</span> <span m='196720'>of</span> <span m='196820'>your</span> <span m='196940'>life.</span> </p><p><span m='197740'>What</span> <span m='198000'>I</span> <span m='198180'>do</span> <span m='198550'>is</span> <span m='198720'>I</span> <span m='198850'>have</span> <span m='199060'>a</span> <span m='199110'>certain</span> <span m='199460'>regimented</span> <span m='200040'>program,</span> <span m='201090'>three</span> <span m='201380'>times</span> <span m='201830'>a</span> <span m='201880'>week,</span> <span m='202610'>is</span> <span m='202820'>that</span> <span m='203020'>I'm</span> <span m='203210'>going</span> <span m='203500'>to</span> <span m='203580'>the</span> <span m='203660'>YMCA.</span> <span m='204540'>And</span> <span m='204700'>I</span> <span m='204780'>do</span> <span m='204980'>yoga,</span> <span m='205470'>or</span> <span m='205720'>I</span> <span m='205770'>do</span> <span m='205920'>my</span> <span m='206360'>Pilates,</span> <span m='206790'>or</span> <span m='207150'>I</span> <span m='207860'>do</span> <span m='208000'>my</span> <span m='208210'>Zumba,</span> <span m='208870'>or</span> <span m='209130'>whatever</span> <span m='209500'>the</span> <span m='210000'>case</span> <span m='210330'>may</span> <span m='210510'>be.</span> <span m='211100'>I</span> <span m='211250'>make</span> <span m='211520'>sure</span> <span m='211800'>that</span> <span m='212010'>I</span> <span m='212580'>leave</span> <span m='212880'>this</span> <span m='213120'>office</span> <span m='213580'>in</span> <span m='213670'>time</span> <span m='214030'>to</span> <span m='214120'>do</span> <span m='214320'>that.</span> </p><p><span m='215360'>And,</span> <span m='215590'>also,</span> <span m='216000'>on</span> <span m='216110'>the</span> <span m='216200'>weekends,</span> <span m='216740'>I</span> <span m='216840'>make</span> <span m='217080'>sure</span> <span m='217370'>that</span> <span m='217900'>my</span> <span m='218050'>Saturday</span> <span m='218600'>and</span> <span m='218770'>Sunday</span> <span m='219670'>is</span> <span m='219950'>dedicated</span> <span m='220500'>to</span> <span m='220650'>me</span> <span m='221090'>and</span> <span m='221250'>to</span> <span m='221400'>my</span> <span m='221580'>home.</span> <span m='222290'>I</span> <span m='222440'>have</span> <span m='222540'>to</span> <span m='222660'>take</span> <span m='222860'>care</span> <span m='223060'>of</span> <span m='223140'>my</span> <span m='223240'>home,</span> <span m='223500'>as</span> <span m='223620'>well.</span> </p><p><span m='224640'>As</span> <span m='224900'>adults,</span> <span m='225290'>we</span> <span m='225420'>have</span> <span m='225600'>responsibilities.</span> <span m='226900'>And</span> <span m='227060'>we</span> <span m='228950'>must</span> <span m='229330'>adhere</span> <span m='229720'>to</span> <span m='229860'>them.</span> <span m='230070'>We</span> <span m='230190'>must</span> <span m='230500'>be</span> <span m='230640'>true</span> <span m='230870'>to</span> <span m='230990'>ourselves</span> <span m='231260'>and</span> <span m='231530'>to</span> <span m='231670'>our</span> <span m='231880'>families.</span> <span m='232910'>It's</span> <span m='233890'>our</span> <span m='234120'>responsibility</span> <span m='235060'>to</span> <span m='235170'>take</span> <span m='235400'>care</span> <span m='235610'>of</span> <span m='235730'>ourselves</span> <span m='237180'>as</span> <span m='237400'>grownups,</span> <span m='238190'>OK?</span> <span m='238550'>No</span> <span m='238950'>one</span> <span m='239120'>else</span> <span m='239370'>should</span> <span m='239570'>be</span> <span m='239670'>doing</span> <span m='239950'>anything</span> <span m='240330'>for</span> <span m='240680'>us.</span> <span m='241280'>That's</span> <span m='241630'>our</span> <span m='241980'>work</span> <span m='242990'>balance</span> <span m='243510'>for</span> <span m='243650'>life</span> <span m='244450'>and</span> <span m='244650'>for</span> <span m='244860'>your</span> <span m='244960'>business.</span> </p>","file":{"id":255699,"video_id":"2700143543001","name":"68567182","duration":246633,"thumbnail_url":null}});