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MECHANIC, IN-DEPTH: You Can't Please Them All

About this video 

Laura, a mechanic and service advisor, describes the challenges of her job, what she likes most, her key decisions, and how to get into the industry. She tells us that she loves making customers happy after fixing their problems, but that sometimes you just can't please them all.

Degree: Automotive Technology
Job Title: Service Advisor & Mechanic
Employer: Certified Tire

Job Summary: Automotive Service Technicians and Mechanics

Job Description

Automotive service technicians and mechanics, often called service technicians or service techs, inspect, maintain, and repair cars and light trucks.

On-the-Job Training

Long-term on-the-job training

Additional Info

The U.S. Environmental Protection Agency (EPA) requires all technicians who buy or work with refrigerants to be licensed in proper refrigerant handling. Formal test preparation is not required, but many trade schools, unions, and employer associations offer training programs designed for the EPA exam.

Certification Requirement
Required by the National Institute for Automotive Service Excellence.

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$20,000 - $60,000
Projected job growth
Projected Job Growth
15 to 25 percent
Typical schedule
Typical schedule
Full-time
Typical workplace
Typical workplace
Military, Indoor
Personal qualities
Personal Qualities
Detail oriented, Likes working with hands, Problem solving skills, Technical skills

Educational Path

Education requirement
Education Requirement
High school degree
Recommended majors
Recommended Majors
Mechanical Engineering
Mechanics
View Detailed Career Data

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='5700'>My</span> <span m='5910'>favorite</span> <span m='6230'>part</span> <span m='6510'>of</span> <span m='6590'>the</span> <span m='6770'>job</span> <span m='7140'>is</span> <span m='8160'>knowing</span> <span m='8590'>that</span> <span m='8850'>I've</span> <span m='9120'>helped</span> <span m='9790'>the</span> <span m='9930'>customer</span> <span m='10910'>after</span> <span m='11880'>they</span> <span m='11990'>came</span> <span m='12240'>in</span> <span m='12450'>to</span> <span m='12610'>me</span> <span m='12760'>with</span> <span m='12930'>a</span> <span m='13010'>problem,</span> <span m='13710'>that</span> <span m='13890'>I</span> <span m='14030'>fixed</span> <span m='14370'>their</span> <span m='14580'>problem,</span> <span m='15040'>that</span> <span m='15300'>I</span> <span m='15920'>took</span> <span m='16120'>care</span> <span m='16400'>of</span> <span m='16500'>it,</span> <span m='17070'>and</span> <span m='17480'>I</span> <span m='17500'>made</span> <span m='17750'>them</span> <span m='17920'>happy.</span> <span m='18860'>The</span> <span m='19180'>most</span> <span m='19440'>challenging</span> <span m='20050'>though</span> <span m='20390'>is</span> <span m='20780'>when</span> <span m='22740'>you</span> <span m='22850'>get</span> <span m='23590'>that</span> <span m='24000'>one</span> <span m='24300'>customer</span> <span m='24980'>who's</span> <span m='25330'>just</span> <span m='25670'>never</span> <span m='26080'>happy,</span> <span m='27030'>no</span> <span m='27140'>matter</span> <span m='27430'>what</span> <span m='27780'>you</span> <span m='27900'>do</span> <span m='28070'>to</span> <span m='28180'>help</span> <span m='28520'>fix</span> <span m='28780'>them.</span> <span m='29650'>But</span> <span m='30020'>that's</span> <span m='30390'>any</span> <span m='30640'>job.</span> <span m='31170'>You</span> <span m='31640'>just</span> <span m='31860'>can't</span> <span m='32409'>please</span> <span m='32650'>them</span> <span m='32770'>all, and</span> <span m='33020'>that's</span> <span m='33370'>one</span> <span m='33580'>thing</span> <span m='33760'>you</span> <span m='33870'>have</span> <span m='34000'>to</span> <span m='34090'>remember--</span> <span m='34510'>you</span> <span m='34800'>can't</span> <span m='35110'>please</span> <span m='35320'>them</span> <span m='35390'>all.</span> <span m='36190'>Just</span> <span m='36420'>smile</span> <span m='36770'>and</span> <span m='36860'>nod,</span> <span m='37760'>let</span> <span m='37940'>them</span> <span m='38080'>go.</span> </p><p><span m='45340'>What</span> <span m='45530'>really</span> <span m='46050'>got</span> <span m='46300'>me</span> <span m='47020'>to</span> <span m='47620'>pursue</span> <span m='47980'>this</span> <span m='48200'>line of</span> <span m='48440'>work,</span> <span m='48780'>I</span> <span m='49040'>was</span> <span m='49830'>straight</span> <span m='50250'>out</span> <span m='50430'>of</span> <span m='50520'>high</span> <span m='50670'>school.</span> <span m='50900'>I went</span> <span m='51150'>to</span> <span m='51200'>community</span> <span m='51680'>college,</span> <span m='52060'>and</span> <span m='52160'>I</span> <span m='52580'>actually</span> <span m='52980'>was</span> <span m='53160'>a</span> <span m='53200'>dropout.</span> <span m='53950'>I'll</span> <span m='54180'>admit</span> <span m='54430'>it.</span> <span m='55430'>I</span> <span m='55500'>went</span> <span m='55820'>straight</span> <span m='56080'>into</span> <span m='56950'>a</span> <span m='57190'>restaurant</span> <span m='57650'>career,</span> <span m='58020'>I</span> <span m='58050'>was</span> <span m='58240'>a</span> <span m='58490'>waitress,</span> <span m='59256'>I</span> <span m='59640'>was a</span> <span m='59890'>hostess,</span> <span m='60920'>didn't</span> <span m='61080'>like</span> <span m='61450'>it.</span> <span m='63190'>And</span> <span m='63540'>my</span> <span m='64190'>mom</span> <span m='64530'>said,</span> <span m='65000'>you know what, you</span> <span m='65280'>need</span> <span m='65620'>to</span> <span m='65680'>get</span> <span m='65870'>a</span> <span m='66150'>career.</span> <span m='66650'>I'm</span> <span m='66820'>like,</span> <span m='67440'>OK,</span> <span m='68525'>I</span> <span m='68820'>could</span> <span m='68910'>do</span> <span m='69050'>that.</span> </p><p><span m='70090'>And</span> <span m='70405'>I</span> <span m='70720'>remembered,</span> <span m='71490'>growing</span> <span m='71920'>up,</span> <span m='72200'>I</span> <span m='72480'>always was</span> <span m='72850'>interested</span> <span m='73280'>in</span> <span m='73360'>cars.</span> <span m='73610'>I'm</span> <span m='73970'>like,</span> <span m='74290'>that's</span> <span m='74600'>what</span> <span m='74730'>I'm</span> <span m='74760'>going to do.</span> <span m='75150'>I'm</span> <span m='75360'>just</span> <span m='75550'>going</span> <span m='76330'>to</span> <span m='76570'>just</span> <span m='76880'>get it</span> <span m='77180'>over</span> <span m='77390'>with.</span> <span m='77610'>I'm</span> <span m='77730'>going</span> <span m='77870'>to</span> <span m='77920'>go</span> <span m='78050'>to</span> <span m='78150'>school,</span> <span m='79120'>going to</span> <span m='79220'>go</span> <span m='79340'>back</span> <span m='79630'>to</span> <span m='79730'>school</span> <span m='80090'>and</span> <span m='80170'>actually</span> <span m='80420'>finish,</span> <span m='80870'>and</span> <span m='81680'>that's</span> <span m='81880'>what</span> <span m='81990'>I</span> <span m='82050'>did.</span> </p><p><span m='87260'>It</span> <span m='87450'>is</span> <span m='87620'>hard</span> <span m='89710'>in</span> <span m='89860'>the</span> <span m='89940'>fact</span> <span m='90240'>that</span> <span m='91060'>you</span> <span m='91190'>have</span> <span m='91310'>to</span> <span m='91420'>know</span> <span m='91530'>what</span> <span m='91660'>you're</span> <span m='91750'>talking</span> <span m='92020'>about</span> <span m='92870'>when</span> <span m='93000'>it</span> <span m='93060'>comes</span> <span m='93290'>to</span> <span m='93380'>cars.</span> <span m='93810'>You</span> <span m='93950'>don't</span> <span m='94160'>need</span> <span m='95870'>to</span> <span m='95980'>become</span> <span m='96320'>a</span> <span m='96400'>full</span> <span m='96610'>mechanic</span> <span m='97430'>kind</span> <span m='97640'>of</span> <span m='97690'>knowledge,</span> <span m='98030'>but</span> <span m='98160'>you</span> <span m='98260'>need</span> <span m='98450'>to</span> <span m='98540'>know</span> <span m='98760'>at</span> <span m='98850'>least</span> <span m='99050'>the</span> <span m='99130'>basics.</span> <span m='100500'>So</span> <span m='100690'>that</span> <span m='101250'>you</span> <span m='101490'>can</span> <span m='102490'>communicate</span> <span m='103720'>what</span> <span m='104420'>it</span> <span m='104580'>is</span> <span m='105000'>that</span> <span m='105450'>this</span> <span m='105660'>part</span> <span m='105960'>does,</span> <span m='106490'>or</span> <span m='106900'>why</span> <span m='107420'>they</span> <span m='107560'>need</span> <span m='107810'>tires,</span> <span m='108200'>or</span> <span m='108280'>why</span> <span m='108460'>they</span> <span m='108570'>need</span> <span m='108790'>this</span> <span m='108960'>part.</span> <span m='109890'>So</span> <span m='110100'>it</span> <span m='110230'>is</span> <span m='110450'>a little</span> <span m='110875'>bit</span> <span m='111300'>challenging,</span> <span m='111910'>but</span> <span m='112970'>to</span> <span m='113170'>some</span> <span m='113380'>people,</span> <span m='113680'>it</span> <span m='113990'>comes</span> <span m='114210'>naturally,</span> <span m='114650'>so</span> <span m='114790'>it</span> <span m='114860'>can</span> <span m='115090'>be</span> <span m='115210'>easy</span> <span m='115610'>depending</span> <span m='116150'>on</span> <span m='116820'>you.</span> </p>","file":{"id":227310,"video_id":"2700800970001","name":"66779311","duration":118143,"thumbnail_url":null}});

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