Charles is the customer service representative for Vamoose Bus, which entails assisting the customers with their various concerns and helping them get on their bus. Charles is looking to go into business marketing, and is using his current job as a learning opportunity for running his own business one day.
Customer service representatives interact with customers on behalf of an organization. They provide information about products and services and respond to customer complaints. Some also take orders and process returns.
Short-term on-the-job training
Customer service representatives who answer questions about insurance or financial services often need a state license. Licensure requirements vary, but usually include passing a written exam. Some employers may provide training for these exams.
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