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CUSTOMER SERVICE REPRESENTATIVE, IN-DEPTH: Getting On The Right Track

About this video 

Charles, a customer service representation for Vamoose Bus, describes the challenges of his job, what he likes most, his key decisions, how difficult getting into the industry is, and work-life balance. This job is great for a people person because of all the different people you meet in a day.

Job Title: Customer Service Representative
Employer: Vamoose Bus

Job Summary: Customer Service Representatives

Job Description

Customer service representatives interact with customers on behalf of an organization. They provide information about products and services and respond to customer complaints. Some also take orders and process returns.

On-the-Job Training

Short-term on-the-job training

Additional Info

Customer service representatives who answer questions about insurance or financial services often need a state license. Licensure requirements vary, but usually include passing a written exam. Some employers may provide training for these exams.

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$15,000 - $45,000
Projected job growth
Projected Job Growth
10 to 20 percent
Typical schedule
Typical schedule
Full-time, Part-time
Typical workplace
Typical workplace
Indoor, Office
Personal qualities
Personal Qualities
Patience, People skills, Problem solving skills, Verbal communication skills, Empathy

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='1488'>What I</span> <span m='1984'>like most</span> <span m='2480'>about my</span> <span m='2976'>job--</span> <span m='3968'>meeting</span> <span m='4464'>people.</span> <span m='4960'>I'm a</span> <span m='5456'>people</span> <span m='5952'>person,</span> <span m='6448'>so</span> <span m='6944'>working at</span> <span m='7440'>a bus company,</span> <span m='7936'>you see a lot of</span> <span m='8432'>people</span> <span m='8928'>every day.</span> <span m='9424'>You never know</span> <span m='9920'>who might</span> <span m='10416'>get on and</span> <span m='10912'>off that</span> <span m='11408'>bus.</span> <span m='11904'>So I</span> <span m='12400'>love my</span> <span m='12896'>job.</span> </p><p><span m='13392'>And the</span> <span m='13888'>challenges</span> <span m='14384'>are</span> <span m='15255'>the</span> <span m='15610'>conditions--</span> <span m='16030'>working</span> <span m='16360'>outside</span> <span m='16780'>in</span> <span m='17200'>these</span> <span m='17695'>weather</span> <span m='18190'>conditions.</span> <span m='18685'>Sometimes it's</span> <span m='19180'>hot.</span> <span m='19675'>Sometimes it's</span> <span m='20170'>cold.</span> <span m='20665'>Winter--</span> <span m='21160'>it was</span> <span m='21655'>brutal.</span> <span m='22645'>I didn't like</span> <span m='23140'>it.</span> </p><p><span m='30070'>One of the</span> <span m='30565'>key decisions</span> <span m='31060'>I made</span> <span m='31555'>was to</span> <span m='32050'>change</span> <span m='32545'>my life</span> <span m='33040'>around</span> <span m='33535'>That was the biggest decision</span> <span m='34030'>I</span> <span m='34525'>made--</span> <span m='35515'>to change</span> <span m='36010'>my</span> <span m='36505'>life and</span> <span m='37000'>get on the</span> <span m='37495'>right</span> <span m='37990'>track.</span> <span m='38485'>So</span> <span m='38980'>it</span> <span m='39475'>led me</span> <span m='39970'>here.</span> <span m='40465'>I moved</span> <span m='40960'>away</span> <span m='41455'>from where I'm originally</span> <span m='41950'>from.</span> <span m='42445'>I</span> <span m='42940'>got away</span> <span m='43435'>from</span> <span m='43930'>everything</span> <span m='44440'>and</span> <span m='44805'>just decided</span> <span m='45170'>to</span> <span m='45260'>start</span> <span m='45510'>over.</span> <span m='46000'>So</span> <span m='46491'>I'm</span> <span m='46982'>here.</span> <span m='47473'>And</span> <span m='47964'>I'm</span> <span m='48455'>progressing.</span> <span m='48946'>That's all</span> <span m='49437'>I can</span> <span m='49928'>ask.</span> </p><p><span m='51401'>How difficult</span> <span m='51892'>is it to</span> <span m='52383'>get into</span> <span m='52874'>[INAUDIBLE]</span> <span m='53365'>management?</span> <span m='53856'>It's</span> <span m='54347'>not</span> <span m='54838'>hard.</span> <span m='55329'>It's just</span> <span m='55820'>like applying for any</span> <span m='56311'>other</span> <span m='56802'>job.</span> <span m='57293'>All you've got to</span> <span m='57784'>do is call,</span> <span m='58275'>put in an</span> <span m='58766'>application.</span> <span m='59748'>You'll</span> <span m='60730'>find</span> <span m='61221'>out.</span> </p><p><span m='62694'>I don't</span> <span m='63190'>have</span> <span m='63525'>a</span> <span m='63860'>life.</span> <span m='64335'>I'm</span> <span m='64810'>always</span> <span m='65100'>at</span> <span m='65390'>work, man.</span> <span m='65800'>I work</span> <span m='66210'>six days</span> <span m='66465'>a week.</span> <span m='66720'>I don't</span> <span m='66920'>have a</span> <span m='67260'>life.</span> <span m='68710'>But</span> <span m='69055'>at the</span> <span m='69400'>same</span> <span m='69680'>time,</span> <span m='70035'>I</span> <span m='70390'>don't</span> <span m='70720'>cry,</span> <span m='71220'>because</span> <span m='71720'>you've</span> <span m='72174'>got to have money</span> <span m='72628'>to pay for</span> <span m='73082'>bills.</span> <span m='73536'>That's one</span> <span m='73990'>thing you've</span> <span m='74444'>got to</span> <span m='74900'>know.</span> <span m='75020'>Bills</span> <span m='75280'>ain't</span> <span m='75540'>gonna stop</span> <span m='75690'>coming.</span> <span m='76460'>So</span> <span m='76940'>you've got</span> <span m='77420'>to keep the</span> <span m='77900'>job.</span> <span m='78380'>You've got to keep some</span> <span m='78860'>money,</span> <span m='79340'>some type of</span> <span m='79820'>income.</span> </p><p><span m='80300'>Other</span> <span m='80780'>than that,</span> <span m='81260'>you can</span> <span m='81740'>do what</span> <span m='82220'>you</span> <span m='82700'>want,</span> <span m='83190'>as long as</span> <span m='83545'>you work.</span> <span m='83900'>You've got to</span> <span m='83960'>work</span> <span m='84260'>for what</span> <span m='84560'>you</span> <span m='84860'>want.</span> <span m='85160'>It ain't gonna</span> <span m='85460'>come</span> <span m='85760'>easy.</span> </p>","file":{"id":255656,"video_id":"2699095552001","name":"67764490","duration":87380,"thumbnail_url":null}});