Charles, a customer service representation for Vamoose Bus, describes the challenges of his job, what he likes most, his key decisions, how difficult getting into the industry is, and work-life balance. This job is great for a people person because of all the different people you meet in a day.
Customer service representatives interact with customers on behalf of an organization. They provide information about products and services and respond to customer complaints. Some also take orders and process returns.
Short-term on-the-job training
Customer service representatives who answer questions about insurance or financial services often need a state license. Licensure requirements vary, but usually include passing a written exam. Some employers may provide training for these exams.
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