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ADMINISTRATIVE SERVICES COORDINATOR: Each Step Was A Stepping Stone

About this video 

Geneva, an administrative services coordinator, currently works for the Technology Access Foundation (TAF), a nonprofit organization that teaches underprivileged students technology. Her role involves managing building operations for the organization. She began her career in personnel management, then took a break to raise her family, and, after some other positions, has now come full circle back to a managerial position.

Degree: Personnel Management
Job Title: Administrative Services Coordinator
Employer: Technology Access Foundation (TAF)

Job Summary: Administrative Services Managers

Job Description

Administrative services managers plan, direct, and coordinate supportive services of an organization. Their specific responsibilities vary by the type of organization and may include keeping records, distributing mail, and planning and maintaining facilities.

On-the-Job Training

None

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$40,000 - $135,000
Projected job growth
Projected Job Growth
10 to 20 percent
Typical schedule
Typical schedule
Full-time
Typical workplace
Typical workplace
Indoor, Office
Personal qualities
Personal Qualities
Analytical skills, Detail oriented, Leadership ability, Verbal communication skills, Written communication skills
P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='470'>My</span> <span m='610'>name</span> <span m='830'>is</span> <span m='1010'>Geneva Sharpe,</span> <span m='1910'>and</span> <span m='2120'>I</span> <span m='2180'>am</span> <span m='2440'>the</span> <span m='2550'>administrative</span> <span m='3500'>services</span> <span m='4260'>coordinator</span> <span m='5010'>at</span> <span m='5260'>TAF,</span> <span m='6040'>Technology Access Foundation.</span> <span m='8070'>TAF</span> <span m='8760'>is</span> <span m='8920'>a</span> <span m='9010'>nonprofit</span> <span m='9820'>organization</span> <span m='10630'>that</span> <span m='11050'>serves</span> <span m='11870'>underserved,</span> <span m='13470'>underprivileged</span> <span m='13670'>students</span> <span m='14400'>and</span> <span m='14520'>teach them</span> <span m='14900'>technology.</span> <span m='15350'>It</span> <span m='15800'>focus</span> <span m='16360'>on</span> <span m='16650'>the</span> <span m='16730'>STEM</span> <span m='17960'>curriculum--</span> <span m='18660'>science,</span> <span m='19140'>technology,</span> <span m='19820'>engineering,</span> <span m='20260'>and</span> <span m='20410'>math.</span> </p><p><span m='21190'>Every</span> <span m='21490'>day</span> <span m='21830'>is</span> <span m='22020'>a</span> <span m='22090'>different</span> <span m='22570'>day,</span> <span m='23090'>whereby</span> <span m='24190'>I</span> <span m='24320'>could</span> <span m='24630'>have</span> <span m='24950'>a</span> <span m='25440'>task</span> <span m='25920'>that</span> <span m='26090'>I</span> <span m='26180'>would</span> <span m='26390'>like</span> <span m='26650'>to</span> <span m='26740'>work</span> <span m='27090'>on.</span> <span m='27920'>But</span> <span m='29630'>something</span> <span m='30170'>new</span> <span m='30560'>or</span> <span m='30640'>different</span> <span m='31170'>could</span> <span m='31360'>happen</span> <span m='31860'>for</span> <span m='32040'>the</span> <span m='32180'>moment,</span> <span m='32860'>in</span> <span m='32960'>which</span> <span m='33140'>case</span> <span m='33370'>I</span> <span m='33430'>have</span> <span m='33530'>to</span> <span m='33680'>change</span> <span m='34060'>focus</span> <span m='34960'>and,</span> <span m='35490'>actually,</span> <span m='36560'>maybe,</span> <span m='36860'>put</span> <span m='37030'>out</span> <span m='37290'>fires</span> <span m='37990'>that could</span> <span m='38160'>occur</span> <span m='39960'>even</span> <span m='40250'>at a</span> <span m='40540'>nonprofit.</span> </p><p><span m='42520'>Even</span> <span m='42760'>with</span> <span m='42960'>a</span> <span m='43060'>nonprofit</span> <span m='44100'>organization,</span> <span m='45210'>you</span> <span m='46130'>have</span> <span m='46340'>to</span> <span m='46420'>be</span> <span m='46540'>very</span> <span m='46860'>flexible</span> <span m='48530'>and</span> <span m='48760'>also</span> <span m='50600'>be,</span> <span m='51150'>I</span> <span m='51240'>guess,</span> <span m='53010'>willing</span> <span m='53450'>to</span> <span m='53590'>do</span> <span m='53980'>other</span> <span m='54250'>things</span> <span m='54850'>and</span> <span m='54990'>accept</span> <span m='55440'>other</span> <span m='55700'>duties</span> <span m='56250'>as</span> <span m='56520'>assigned,</span> <span m='57110'>OK?</span> </p><p><span m='59900'>I</span> <span m='60540'>graduated</span> <span m='61440'>from</span> <span m='61940'>the</span> <span m='62060'>University of Missouri-Columbia</span> <span m='64080'>in</span> <span m='64209'>Columbia,</span> <span m='64479'>Missouri.</span> <span m='65850'>My</span> <span m='66420'>major</span> <span m='67310'>was</span> <span m='68350'>personnel</span> <span m='69100'>management</span> <span m='69740'>at</span> <span m='69850'>the</span> <span m='69960'>time.</span> <span m='71310'>I</span> <span m='72000'>worked</span> <span m='73840'>as</span> <span m='74150'>a</span> <span m='74240'>manager</span> <span m='74960'>for</span> <span m='75370'>a</span> <span m='75850'>AMC</span> <span m='76530'>movie</span> <span m='76850'>theater</span> <span m='77690'>was</span> <span m='77870'>my</span> <span m='78000'>first</span> <span m='78370'>job,</span> <span m='78730'>actually,</span> <span m='79320'>in</span> <span m='79900'>Overland Park,</span> <span m='80500'>Kansas.</span> <span m='81560'>From</span> <span m='81820'>there,</span> <span m='82230'>I</span> <span m='82510'>went</span> <span m='82700'>into</span> <span m='83530'>a</span> <span m='83810'>training</span> <span m='84310'>session</span> <span m='85080'>for</span> <span m='85580'>minorities</span> <span m='88610'>at</span> <span m='88930'>JC Penney's</span> <span m='90060'>catalog</span> <span m='90480'>division.</span> </p><p><span m='93040'>I</span> <span m='93380'>actually</span> <span m='93750'>worked</span> <span m='94230'>as</span> <span m='94740'>a</span> <span m='95790'>supervisor</span> <span m='98500'>in</span> <span m='98670'>the</span> <span m='98760'>warehouse,</span> <span m='100500'>supervising</span> <span m='101890'>up</span> <span m='102100'>to</span> <span m='102210'>45</span> <span m='103050'>associates</span> <span m='104320'>at</span> <span m='104520'>the</span> <span m='104630'>time,</span> <span m='105470'>packing</span> <span m='105745'>out</span> <span m='106500'>any</span> <span m='106770'>type</span> <span m='107070'>of</span> <span m='107220'>order</span> <span m='108020'>that</span> <span m='108200'>the</span> <span m='108260'>person</span> <span m='108740'>may</span> <span m='109330'>have</span> <span m='109660'>placed</span> <span m='110230'>through</span> <span m='110340'>the</span> <span m='110440'>catalog.</span> </p><p><span m='111560'>From</span> <span m='111790'>there,</span> <span m='112090'>I</span> <span m='112120'>was</span> <span m='112360'>promoted</span> <span m='112920'>to a shift</span> <span m='113530'>operation</span> <span m='114300'>manager</span> <span m='115460'>in</span> <span m='115760'>the</span> <span m='115910'>telemarketing</span> <span m='116860'>area</span> <span m='119240'>before</span> <span m='119650'>it</span> <span m='119700'>actually</span> <span m='120120'>became</span> <span m='120430'>online.</span> <span m='121240'>And</span> <span m='121400'>then,</span> <span m='121790'>the</span> <span m='121890'>business</span> <span m='122480'>started</span> <span m='122900'>phasing</span> <span m='123240'>out.</span> <span m='123600'>Because</span> <span m='124170'>then,</span> <span m='124760'>a</span> <span m='124880'>call</span> <span m='125150'>center</span> <span m='125500'>was</span> <span m='125730'>not</span> <span m='125990'>necessarily</span> <span m='126660'>needed</span> <span m='127180'>in</span> <span m='128940'>Kansas.</span> </p><p><span m='130919'>Relocated</span> <span m='131930'>to</span> <span m='132030'>the</span> <span m='132130'>state</span> <span m='132410'>of</span> <span m='132500'>Washington</span> <span m='133290'>with</span> <span m='133540'>my</span> <span m='133690'>husband</span> <span m='134120'>and</span> <span m='134260'>family</span> <span m='135090'>back</span> <span m='135490'>in</span> <span m='135890'>1993,</span> <span m='139820'>where</span> <span m='139910'>then</span> <span m='140100'>I</span> <span m='140130'>became</span> <span m='140450'>a</span> <span m='140510'>stay-at-home</span> <span m='141130'>mom,</span> <span m='142600'>for</span> <span m='143180'>quite</span> <span m='143350'>a</span> <span m='143390'>few</span> <span m='143570'>years,</span> <span m='144010'>while</span> <span m='144330'>all</span> <span m='144590'>my</span> <span m='144760'>children</span> <span m='145240'>went</span> <span m='145400'>through</span> <span m='145510'>school.</span> </p><p><span m='147160'>From</span> <span m='147760'>there,</span> <span m='148020'>I</span> <span m='148090'>decided,</span> <span m='150130'>pretty</span> <span m='150280'>much</span> <span m='150650'>when</span> <span m='151020'>they</span> <span m='151120'>were</span> <span m='151520'>enrolled</span> <span m='152030'>in</span> <span m='152160'>middle</span> <span m='152410'>school,</span> <span m='153110'>I</span> <span m='153280'>decided</span> <span m='153640'>to</span> <span m='154990'>maybe</span> <span m='155470'>go</span> <span m='155610'>back</span> <span m='156080'>and</span> <span m='156480'>venture</span> <span m='156870'>out and</span> <span m='157130'>see</span> <span m='157290'>what</span> <span m='157530'>I</span> <span m='157670'>could</span> <span m='158610'>do,</span> <span m='159970'>pretty</span> <span m='160470'>much get</span> <span m='160660'>my</span> <span m='160820'>feet</span> <span m='161040'>wet</span> <span m='161220'>again.</span> <span m='162105'>So</span> <span m='162880'>I</span> <span m='163050'>actually</span> <span m='163430'>became</span> <span m='164130'>a</span> <span m='164290'>library</span> <span m='164770'>assistant.</span> </p><p><span m='166611'>What</span> <span m='167040'>I</span> <span m='167280'>would</span> <span m='167530'>wish</span> <span m='168190'>I</span> <span m='168340'>knew</span> <span m='169210'>when</span> <span m='169540'>I</span> <span m='169620'>first</span> <span m='169930'>started</span> <span m='170290'>my</span> <span m='170450'>career,</span> <span m='174849'>I don't know.</span> <span m='175770'>I'm</span> <span m='176050'>very</span> <span m='176430'>happy,</span> <span m='176850'>I</span> <span m='176910'>guess,</span> <span m='177310'>about</span> <span m='177630'>the</span> <span m='177700'>steps</span> <span m='178200'>I've</span> <span m='178800'>taken</span> <span m='179170'>to</span> <span m='179280'>get</span> <span m='179460'>to</span> <span m='179870'>the</span> <span m='179960'>point</span> <span m='180290'>where</span> <span m='180450'>I</span> <span m='180520'>am</span> <span m='180810'>now.</span> <span m='181540'>Because</span> <span m='181920'>each</span> <span m='182290'>step</span> <span m='182800'>was</span> <span m='183200'>pretty</span> <span m='183370'>much</span> <span m='183540'>a</span> <span m='183590'>stepping</span> <span m='184000'>stone.</span> <span m='184810'>And</span> <span m='184970'>then,</span> <span m='185150'>I</span> <span m='185780'>pretty</span> <span m='185970'>much</span> <span m='186180'>came</span> <span m='186410'>back around</span> <span m='187060'>full</span> <span m='187360'>circle.</span> </p><p><span m='188440'>Because</span> <span m='188660'>now</span> <span m='189010'>I</span> <span m='189190'>am</span> <span m='189730'>the</span> <span m='189800'>administrative</span> <span m='190460'>services</span> <span m='191140'>coordinator</span> <span m='191710'>at</span> <span m='192010'>TAF.</span> <span m='192780'>So</span> <span m='193060'>I'm</span> <span m='193220'>back</span> <span m='193580'>into</span> <span m='194720'>not</span> <span m='195040'>necessarily</span> <span m='195340'>managing</span> <span m='195950'>people</span> <span m='196640'>but</span> <span m='197080'>managing</span> <span m='197415'>a</span> <span m='197750'>building,</span> <span m='198200'>an</span> <span m='198480'>operation,</span> <span m='199300'>a</span> <span m='199370'>facility.</span> <span m='200240'>And</span> <span m='201140'>that,</span> <span m='201860'>pretty</span> <span m='202080'>much</span> <span m='202310'>in and</span> <span m='202580'>of</span> <span m='202750'>itself,</span> <span m='203010'>takes</span> <span m='203390'>even</span> <span m='203420'>a</span> <span m='204080'>lot</span> <span m='204340'>of</span> <span m='204390'>work,</span> <span m='204900'>as</span> <span m='205430'>if</span> <span m='205640'>you</span> <span m='205770'>were</span> <span m='206030'>managing</span> <span m='206570'>people,</span> <span m='207480'>different</span> <span m='207800'>personalities</span> <span m='208660'>types.</span> </p><p><span m='209070'>I'm</span> <span m='209210'>working</span> <span m='209500'>with</span> <span m='209650'>different</span> <span m='210030'>folks</span> <span m='211530'>that</span> <span m='211750'>require</span> <span m='212250'>various</span> <span m='212670'>needs,</span> <span m='212970'>because</span> <span m='213300'>everyone</span> <span m='214330'>wants</span> <span m='215130'>to</span> <span m='215320'>be</span> <span m='215440'>successful</span> <span m='216620'>in</span> <span m='217000'>whatever</span> <span m='217410'>field</span> <span m='219170'>that</span> <span m='219380'>they're</span> <span m='219530'>covering,</span> <span m='219970'>whether</span> <span m='220290'>it's</span> <span m='220540'>development</span> <span m='221370'>or</span> <span m='221570'>programs</span> <span m='223020'>or</span> <span m='223250'>operations.</span> <span m='224340'>So</span> <span m='225110'>when</span> <span m='225280'>it</span> <span m='225360'>comes</span> <span m='225760'>to</span> <span m='226240'>managing</span> <span m='226720'>the</span> <span m='226810'>building,</span> <span m='227810'>everyone</span> <span m='228300'>wants</span> <span m='228700'>whatever</span> <span m='229390'>they</span> <span m='229760'>need</span> <span m='230410'>to</span> <span m='230620'>make</span> <span m='230980'>their</span> <span m='231170'>operations</span> <span m='231940'>run,</span> <span m='232940'>I</span> <span m='233050'>guess,</span> <span m='234480'>fluently</span> <span m='235700'>and</span> <span m='236590'>without</span> <span m='237050'>any</span> <span m='237290'>type</span> <span m='237660'>of</span> <span m='238150'>problems.</span> <span m='239760'>They</span> <span m='239870'>come</span> <span m='240110'>to</span> <span m='240210'>me</span> <span m='241480'>for</span> <span m='242550'>availability</span> <span m='243280'>of</span> <span m='243460'>rooms,</span> <span m='244070'>or</span> <span m='245330'>just</span> <span m='245570'>making</span> <span m='245800'>sure</span> <span m='246180'>what</span> <span m='246370'>they</span> <span m='246480'>need,</span> <span m='246820'>for</span> <span m='247010'>tools,</span> <span m='247780'>equipment,</span> <span m='248530'>is</span> <span m='248890'>there</span> <span m='249190'>and</span> <span m='249800'>is</span> <span m='250020'>available.</span> </p><p><span m='251520'>OK.</span> </p>","file":{"id":255661,"video_id":"2699079107001","name":"67766280","duration":252863,"thumbnail_url":null}});