Melissa, the call center coordinator for an international realty corporation, spends her typical day taking incoming calls from agents and making listing appointments for properties. After some years as a stay at home mom, Melissa decided to work once again and wanted a job where she is able to be social and speak to people on a regular basis, which made this job working at a call center a great fit for her.
Customer service representatives interact with customers on behalf of an organization. They provide information about products and services and respond to customer complaints. Some also take orders and process returns.
Short-term on-the-job training
Customer service representatives who answer questions about insurance or financial services often need a state license. Licensure requirements vary, but usually include passing a written exam. Some employers may provide training for these exams.
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