Melissa, a call center coordinator for Sotheby's Realty, describes the challenges of her job, what she likes most, her key decisions, how to get into the industry, and work-life balance. Her sociability and compassion are key to her job. They also help facilitate her favorite part of her job, which is talking to the homeowners who are selling or buying their homes and going through an exciting and sensitive time in their lives.
Customer service representatives interact with customers on behalf of an organization. They provide information about products and services and respond to customer complaints. Some also take orders and process returns.
Short-term on-the-job training
Customer service representatives who answer questions about insurance or financial services often need a state license. Licensure requirements vary, but usually include passing a written exam. Some employers may provide training for these exams.
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