Karen is a procedure center manager for a light source, writing and managing instructions for technical jobs. She had several career path changes before arriving at the conclusion that what she was truly interested in was teaching and writing, which has led her to her job in technical writing. She advises: it is important to learn how to communicate well because everyone has to be able to sell themselves.
Technical writers, also called technical communicators, produce instruction manuals and other supporting documents to communicate complex and technical information more easily. They also develop, gather, and disseminate technical information among customers, designers, and manufacturers.
Technical writers create operating instructions, how-to manuals, assembly instructions, and “frequently asked questions” pages to help technical support staff, consumers, and other users within a company or an industry. After a product is released, technical writers also may work with product liability specialists and customer service managers to improve the end-user experience through product design changes.
Technical writers often work with engineers, scientists, computer specialists, and software developers to manage the flow of information among project workgroups during development and testing. Therefore, technical writers must be able to understand complex information and communicate the information to people with diverse professional backgrounds.
Applying their knowledge of the user of the product, technical writers may serve as part of a team conducting usability studies to help improve the design of a product that is in the prototype stage. Technical writers may conduct research on their topics through personal observation, library and Internet research, and discussions with technical specialists.
Increasingly, technical information is being delivered online, and technical writers are using the interactive technologies of the Web to blend text, graphics, multidimensional images, sound, and video.
Some training may be necessary to adapt to this style of writing.
Some technical writers begin their careers not as writers, but as specialists or research assistants in a technical field. By developing technical communication skills, they eventually assume primary responsibilities for technical writing. In small firms, beginning technical writers may work on projects right away; in larger companies with more standard procedures, beginners may observe experienced technical writers and interact with specialists before being assigned projects.
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