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SOFTWARE IMPLEMENTATION CONSULTANT: Just Go With Where Things Lead You

About this video 

Susan manages and implements her company's software when it is sold to businesses. Her duties include teaching the organizations how the software works and about the implementation process. To be able to do this job, she has to understand the businesses of her customers in order to customize it accordingly and apply the technology.

Degree: Mechanical Engineering - Business - Energy Systems
Job Title: Software Implementation Consultant

Job Summary: Computer Systems Analysts

Job Description

Computer systems analysts study an organization's current computer systems and procedures and make recommendations to management to help the organization operate more efficiently and effectively. They bring business and information technology (IT) together by understanding the needs and limitations of both.

On-the-Job Training

None

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$50,000 - $120,000
Projected job growth
Projected Job Growth
20 to 30 percent
Typical schedule
Typical schedule
Full-time
Typical workplace
Typical workplace
Office, Indoor
Personal qualities
Personal Qualities
Problem solving skills, Creativity, Analytical skills, Written communication skills, Verbal communication skills, Teamwork

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='680'>So</span> <span m='820'>I</span> <span m='960'>work</span> <span m='1420'>in</span> <span m='1930'>professional</span> <span m='2430'>services</span> <span m='3010'>for</span> <span m='3290'>a</span> <span m='3340'>software</span> <span m='3680'>company.</span> <span m='4150'>So</span> <span m='4390'>what</span> <span m='4550'>that</span> <span m='4740'>means</span> <span m='5100'>is</span> <span m='5430'>when</span> <span m='5670'>they</span> <span m='5920'>sell</span> <span m='6390'>our</span> <span m='6530'>software,</span> <span m='7500'>I</span> <span m='7630'>work</span> <span m='7830'>with</span> <span m='7970'>our</span> <span m='8050'>customers</span> <span m='8500'>to</span> <span m='8770'>manage</span> <span m='8937'>the</span> <span m='9440'>implementation</span> <span m='10040'>of</span> <span m='10110'>the</span> <span m='10190'>software.</span> <span m='10610'>And</span> <span m='10930'>so</span> <span m='11530'>our</span> <span m='11890'>product</span> <span m='12250'>is</span> <span m='12380'>mostly</span> <span m='13000'>used</span> <span m='13290'>in</span> <span m='13370'>businesses.</span> <span m='13880'>So</span> <span m='14070'>it's</span> <span m='14210'>not</span> <span m='14460'>stuff</span> <span m='14780'>that</span> <span m='15110'>consumers</span> <span m='15710'>or</span> <span m='16560'>ordinary</span> <span m='16760'>people</span> <span m='17070'>use.</span> <span m='18150'>But</span> <span m='18310'>it's</span> <span m='18490'>stuff</span> <span m='18650'>that</span> <span m='18810'>the</span> <span m='18890'>business</span> <span m='19360'>uses</span> <span m='20050'>to</span> <span m='20250'>run</span> <span m='20380'>their</span> <span m='20500'>business.</span> <span m='21250'>Right</span> <span m='21450'>now,</span> <span m='21670'>I'm</span> <span m='21790'>working</span> <span m='21910'>for</span> <span m='22030'>a</span> <span m='22150'>company</span> <span m='22630'>that</span> <span m='22870'>does</span> <span m='23110'>global</span> <span m='23350'>trade</span> <span m='23590'>management</span> <span m='24070'>software.</span> <span m='24550'>So</span> <span m='25030'>companies</span> <span m='25215'>that</span> <span m='25400'>import</span> <span m='25680'>and</span> <span m='25960'>export.</span> <span m='26285'>And</span> <span m='26610'>we</span> <span m='26770'>help</span> <span m='26950'>them</span> <span m='27070'>manage</span> <span m='27350'>that</span> <span m='27560'>process,</span> <span m='28090'>figure</span> <span m='28330'>out</span> <span m='28560'>the</span> <span m='29050'>customs</span> <span m='29490'>duties</span> <span m='29760'>that</span> <span m='29880'>they're</span> <span m='29970'>going</span> <span m='30080'>to</span> <span m='30140'>pay,</span> <span m='31220'>that</span> <span m='31310'>kind</span> <span m='31520'>of</span> <span m='31590'>thing.</span> </p><p><span m='32810'>So</span> <span m='33430'>my</span> <span m='33535'>job</span> <span m='33640'>consists</span> <span m='34080'>of</span> <span m='36190'>talking</span> <span m='36540'>to</span> <span m='36750'>the</span> <span m='36890'>people</span> <span m='37250'>in</span> <span m='37320'>those</span> <span m='37520'>organizations</span> <span m='38340'>that</span> <span m='38480'>would</span> <span m='38610'>be</span> <span m='38710'>using</span> <span m='39080'>our</span> <span m='39190'>software,</span> <span m='40770'>teaching</span> <span m='41070'>them</span> <span m='41490'>a</span> <span m='41520'>bit</span> <span m='41700'>about</span> <span m='42040'>how</span> <span m='42250'>it</span> <span m='42340'>works,</span> <span m='42830'>the</span> <span m='43120'>implementation</span> <span m='43800'>process.</span> <span m='44300'>It's</span> <span m='44360'>a</span> <span m='44420'>lot</span> <span m='44620'>of</span> <span m='44700'>project</span> <span m='45040'>management.</span> <span m='45580'>So</span> <span m='46600'>laying</span> <span m='46890'>out</span> <span m='46980'>a</span> <span m='47030'>plan</span> <span m='47450'>of</span> <span m='47880'>here's</span> <span m='48130'>the</span> <span m='48200'>steps</span> <span m='48520'>to</span> <span m='48600'>get</span> <span m='48860'>things</span> <span m='49030'>implemented,</span> <span m='49640'>make</span> <span m='50200'>the</span> <span m='50290'>customizations</span> <span m='50695'>that</span> <span m='51100'>they</span> <span m='51280'>need.</span> <span m='51925'>A</span> <span m='52210'>key</span> <span m='52380'>part</span> <span m='52640'>of</span> <span m='52770'>it</span> <span m='52860'>is</span> <span m='53060'>figuring</span> <span m='53590'>out</span> <span m='53790'>what</span> <span m='53920'>their</span> <span m='54070'>requirements</span> <span m='54670'>are,</span> <span m='54840'>because</span> <span m='55070'>every</span> <span m='55260'>implementation</span> <span m='55585'>is</span> <span m='55747'>a</span> <span m='55910'>little</span> <span m='56100'>different</span> <span m='56520'>so</span> <span m='56883'>we</span> <span m='57064'>have</span> <span m='57246'>to</span> <span m='57610'>customize</span> <span m='57772'>it.</span> <span m='58740'>So</span> <span m='58930'>it's</span> <span m='59050'>kind</span> <span m='59220'>of</span> <span m='59490'>understanding</span> <span m='59900'>their</span> <span m='60000'>business</span> <span m='60420'>and</span> <span m='60530'>then</span> <span m='60670'>also</span> <span m='61130'>applying</span> <span m='61470'>the</span> <span m='61580'>technology.</span> </p><p><span m='62290'>And</span> <span m='62800'>my</span> <span m='63340'>background</span> <span m='63720'>is</span> <span m='64310'>engineering</span> <span m='64879'>and</span> <span m='64991'>then</span> <span m='65104'>I</span> <span m='65217'>also</span> <span m='65330'>have</span> <span m='65390'>an</span> <span m='65480'>MBA</span> <span m='65920'>so</span> <span m='67100'>I</span> <span m='67200'>kind</span> <span m='67400'>of</span> <span m='67610'>cross</span> <span m='67810'>over</span> <span m='67860'>those</span> <span m='68010'>two</span> <span m='68130'>fields</span> <span m='68600'>which</span> <span m='69170'>works</span> <span m='69480'>well</span> <span m='69670'>for</span> <span m='69780'>this</span> <span m='69930'>type</span> <span m='70100'>of</span> <span m='70180'>job.</span> <span m='70460'>And</span> <span m='70570'>I</span> <span m='70630'>also</span> <span m='71300'>started</span> <span m='71500'>in</span> <span m='72100'>consulting,</span> <span m='72680'>so</span> <span m='72945'>I</span> <span m='73077'>liked</span> <span m='73210'>consulting</span> <span m='73677'>and</span> <span m='73910'>then</span> <span m='74144'>shifted</span> <span m='74611'>over</span> <span m='75078'>into</span> <span m='76012'>software</span> <span m='76479'>implementation</span> <span m='76946'>consulting.</span> <span m='78820'>So</span> <span m='79010'>in</span> <span m='79110'>terms</span> <span m='79430'>of</span> <span m='79890'>my</span> <span m='80110'>path</span> <span m='80253'>and</span> <span m='80396'>how</span> <span m='80540'>I</span> <span m='80610'>got</span> <span m='80850'>here</span> <span m='81090'>and</span> <span m='81710'>what</span> <span m='81800'>I</span> <span m='81890'>would</span> <span m='82090'>say</span> <span m='82190'>to</span> <span m='82290'>people</span> <span m='83410'>maybe</span> <span m='83660'>looking</span> <span m='83750'>to</span> <span m='83970'>go</span> <span m='84140'>into</span> <span m='84290'>what</span> <span m='84440'>I</span> <span m='84520'>do.</span> <span m='85580'>So</span> <span m='85910'>what</span> <span m='86060'>I</span> <span m='86120'>studied</span> <span m='86430'>is</span> <span m='86610'>very</span> <span m='86830'>different</span> <span m='87130'>from</span> <span m='87260'>what</span> <span m='87380'>I'm</span> <span m='87490'>doing</span> <span m='87730'>now,</span> <span m='88010'>but</span> <span m='88660'>I</span> <span m='88820'>don't</span> <span m='89040'>really</span> <span m='89250'>regret</span> <span m='89620'>it.</span> <span m='89900'>And</span> <span m='89930'>I</span> <span m='89960'>wouldn't</span> <span m='90250'>tell</span> <span m='90480'>people</span> <span m='91000'>to</span> <span m='91400'>do</span> <span m='91560'>something</span> <span m='91810'>differently.</span> <span m='92770'>Because</span> <span m='93270'>I</span> <span m='93340'>studied</span> <span m='93890'>energy</span> <span m='94220'>systems</span> <span m='94470'>and</span> <span m='94720'>mechanical</span> <span m='95180'>engineering</span> <span m='96240'>and</span> <span m='96370'>that's</span> <span m='97150'>why</span> <span m='97390'>I'm</span> <span m='97910'>where</span> <span m='98001'>I</span> <span m='98093'>am</span> <span m='98460'>now</span> <span m='98640'>looking</span> <span m='98950'>at</span> <span m='99110'>solar</span> <span m='99620'>stuff.</span> </p><p><span m='100220'>But</span> <span m='100490'>what</span> <span m='100770'>I</span> <span m='100820'>do</span> <span m='100990'>now</span> <span m='101280'>has</span> <span m='101440'>nothing</span> <span m='101560'>to</span> <span m='101730'>do</span> <span m='101860'>with</span> <span m='101950'>that.</span> <span m='102200'>It's</span> <span m='102480'>just,</span> <span m='103390'>like</span> <span m='103590'>I</span> <span m='103620'>said,</span> <span m='103820'>business</span> <span m='104000'>software</span> <span m='104360'>implementation,</span> <span m='105590'>but</span> <span m='105620'>it</span> <span m='105680'>really</span> <span m='105880'>helps</span> <span m='106090'>to</span> <span m='106180'>have</span> <span m='106520'>the</span> <span m='106630'>technical</span> <span m='107000'>background</span> <span m='107500'>and</span> <span m='107570'>the</span> <span m='107640'>engineering</span> <span m='108060'>degree.</span> <span m='108900'>It</span> <span m='109010'>teaches</span> <span m='109310'>you</span> <span m='109700'>how</span> <span m='109915'>to</span> <span m='110130'>think,</span> <span m='110390'>it</span> <span m='110520'>teaches</span> <span m='110680'>you</span> <span m='110840'>how</span> <span m='111520'>technology</span> <span m='112060'>works</span> <span m='112600'>and</span> <span m='112900'>understanding</span> <span m='113450'>things.</span> <span m='113800'>So</span> <span m='114930'>maybe</span> <span m='115300'>it</span> <span m='115400'>wasn't</span> <span m='115730'>the</span> <span m='115810'>perfect</span> <span m='116120'>thing</span> <span m='116310'>to</span> <span m='116380'>do</span> <span m='116620'>what</span> <span m='116760'>I'm</span> <span m='116850'>doing</span> <span m='117050'>now,</span> <span m='117270'>but</span> <span m='117380'>it</span> <span m='117420'>was</span> <span m='117600'>what</span> <span m='117770'>I</span> <span m='117800'>was</span> <span m='117900'>interested</span> <span m='118310'>in</span> <span m='118630'>and</span> <span m='118920'>passionate</span> <span m='119280'>about,</span> <span m='119640'>and</span> <span m='120550'>it</span> <span m='120890'>was</span> <span m='121090'>fine</span> <span m='121360'>that</span> <span m='121450'>that's</span> <span m='121650'>what</span> <span m='121770'>I</span> <span m='121830'>did.</span> <span m='122880'>And</span> <span m='123090'>I'm</span> <span m='123240'>something</span> <span m='123440'>different</span> <span m='123700'>now.</span> <span m='123950'>So</span> <span m='124100'>I</span> <span m='124190'>think</span> <span m='124410'>it's</span> <span m='124600'>good</span> <span m='124790'>to</span> <span m='126610'>do</span> <span m='126740'>what</span> <span m='126870'>you</span> <span m='126980'>love</span> <span m='127550'>and</span> <span m='127790'>see</span> <span m='128030'>where</span> <span m='128139'>the</span> <span m='128270'>path</span> <span m='128450'>leads.</span> <span m='128990'>Don't</span> <span m='129210'>feel</span> <span m='129400'>like</span> <span m='129590'>you're</span> <span m='129940'>going</span> <span m='130080'>to</span> <span m='130220'>get</span> <span m='130310'>stuck</span> <span m='130400'>in</span> <span m='130490'>one</span> <span m='130570'>place.</span> <span m='131280'>Just</span> <span m='132680'>go</span> <span m='132860'>with</span> <span m='133390'>where</span> <span m='133830'>things</span> <span m='133980'>lead</span> <span m='134130'>you.</span> </p>","file":{"id":255814,"video_id":"2701214396001","name":"70209254","duration":135147,"thumbnail_url":null}});