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IT TECHNICAL SUPPORT: Fixing Tech & Assuring Quality

About this video 

This interviewee works on mobile development, quality assurance and IT technical support. He offers information you should consider when considering whether to work for a startup company.

Degree: Mathematics
Job Title: Quality Assistance & IT Technical Support
Employer: Avatron Software

Job Summary: Computer and Information Systems Managers

Job Description

Computer and information systems managers, often called information technology managers (IT managers or IT project managers), plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing the appropriate computer systems to meet those goals.

On-the-Job Training


Additional Info

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower-level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for an organization, may need more than 15 years of experience in the IT field before being considered for a job.

Quick Facts

Average salary
Average salary
National Statistic Change Location
$70,000 - $170,000
Projected job growth
Projected Job Growth
10 to 20 percent
Typical schedule
Typical schedule
Typical workplace
Typical workplace
Indoor, Office, Hospital / Clinic
Personal qualities
Personal Qualities
Analytical skills, Leadership ability, Organizational skills, Problem solving skills, Verbal communication skills, Written communication skills

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='280'>Elliott Chase.</span> <span m='1290'>I</span> <span m='1789'>work</span> <span m='2288'>for</span> <span m='2787'>Avatron Software.</span> <span m='3785'>We</span> <span m='4284'>are</span> <span m='4783'>an</span> <span m='5282'>iOS</span> <span m='5781'>development company.</span> <span m='6779'>We</span> <span m='7278'>were</span> <span m='7361'>founded</span> <span m='7444'>about</span> <span m='7527'>three</span> <span m='7610'>years</span> <span m='7693'>ago.</span> <span m='7777'>And</span> <span m='8276'>I've</span> <span m='8775'>been</span> <span m='9274'>working</span> <span m='9773'>for</span> <span m='10022'>the</span> <span m='10272'>company</span> <span m='10438'>for</span> <span m='10521'>just</span> <span m='10604'>over</span> <span m='10771'>two</span> <span m='11020'>years</span> <span m='11270'>now.</span> <span m='11769'>I</span> <span m='12268'>got</span> <span m='12767'>the</span> <span m='13266'>job</span> <span m='13765'>after</span> <span m='14264'>I</span> <span m='14763'>had</span> <span m='15262'>worked</span> <span m='15511'>for</span> <span m='15761'>Apple</span> <span m='16260'>for a little while,</span> <span m='16509'>actually--</span> <span m='17258'>Apple retail--</span> <span m='18256'>and</span> <span m='18755'>then</span> <span m='19254'>found</span> <span m='19753'>this</span> <span m='20002'>gig</span> <span m='20252'>working</span> <span m='20501'>for</span> <span m='20751'>Avatron.</span> </p><p><span m='21260'>I</span> <span m='21655'>do</span> <span m='22315'>QA</span> <span m='22580'>support</span> <span m='22970'>and</span> <span m='23340'>technical</span> <span m='23776'>support</span> <span m='24212'>for</span> <span m='24430'>them.</span> <span m='24648'>So</span> <span m='25084'>I</span> <span m='25302'>do</span> <span m='25860'>several different</span> <span m='26080'>things</span> <span m='26510'>and</span> <span m='27004'>fix</span> <span m='27498'>the computers</span> <span m='27992'>as they break</span> <span m='28782'>in</span> <span m='28881'>our</span> <span m='28980'>office.</span> <span m='31450'>So</span> <span m='31944'>before</span> <span m='32191'>that,</span> <span m='32438'>I</span> <span m='32932'>went</span> <span m='33055'>to</span> <span m='33179'>a</span> <span m='33302'>small</span> <span m='33426'>liberal arts</span> <span m='33920'>college.</span> <span m='34414'>I</span> <span m='34578'>was</span> <span m='34743'>a</span> <span m='34908'>math</span> <span m='35402'>major</span> <span m='35896'>there.</span> <span m='36390'>And I worked</span> <span m='36884'>at the</span> <span m='37872'>computer</span> <span m='38366'>lab</span> <span m='38860'>there,</span> <span m='39354'>doing</span> <span m='39848'>the</span> <span m='40342'>tech</span> <span m='40836'>support</span> <span m='41083'>stuff</span> <span m='41330'>for</span> <span m='41577'>them.</span> </p><p><span m='41824'>So</span> <span m='42077'>I've</span> <span m='42330'>been</span> <span m='42456'>doing</span> <span m='42583'>tech</span> <span m='42710'>support</span> <span m='42896'>stuff</span> <span m='43083'>for</span> <span m='43456'>pretty</span> <span m='43830'>much</span> <span m='44327'>my</span> <span m='44824'>entire</span> <span m='45321'>professional</span> <span m='45818'>career.</span> <span m='47810'>And</span> <span m='47950'>then,</span> <span m='48215'>after</span> <span m='48480'>Apple,</span> <span m='48870'>I</span> <span m='49035'>was</span> <span m='49200'>just</span> <span m='49699'>looking</span> <span m='50198'>to</span> <span m='50697'>branch</span> <span m='51196'>out</span> <span m='51320'>a</span> <span m='51445'>little</span> <span m='51570'>bit</span> <span m='51695'>and</span> <span m='52194'>got</span> <span m='52443'>the</span> <span m='52693'>gig</span> <span m='52859'>working</span> <span m='53025'>for</span> <span m='53192'>Avatron</span> <span m='53691'>doing</span> <span m='54190'>more</span> <span m='54689'>QA</span> <span m='55188'>stuff</span> <span m='55687'>and</span> <span m='56186'>expanding</span> <span m='56685'>and</span> <span m='57184'>getting</span> <span m='57267'>more</span> <span m='57350'>experience</span> <span m='57433'>doing</span> <span m='57516'>different</span> <span m='57599'>things.</span> </p><p><span m='59680'>And</span> <span m='60085'>something</span> <span m='60490'>I</span> <span m='60530'>wish</span> <span m='60800'>I</span> <span m='60936'>knew</span> <span m='61073'>before</span> <span m='61210'>I</span> <span m='61330'>started</span> <span m='61610'>working</span> <span m='61920'>here</span> <span m='63143'>would</span> <span m='63616'>probably</span> <span m='64089'>be</span> <span m='64562'>that</span> <span m='65981'>start-up</span> <span m='66454'>companies,</span> <span m='66927'>in</span> <span m='67400'>general,</span> <span m='67880'>can</span> <span m='68000'>be</span> <span m='68140'>pretty</span> <span m='68400'>shaky.</span> <span m='68720'>So</span> <span m='69040'>make</span> <span m='69512'>sure</span> <span m='69984'>you</span> <span m='70043'>ask</span> <span m='70102'>the</span> <span m='70161'>right</span> <span m='70220'>questions</span> <span m='70279'>in</span> <span m='70338'>the</span> <span m='70397'>interview,</span> <span m='70456'>and</span> <span m='70928'>make</span> <span m='71400'>sure</span> <span m='71790'>the</span> <span m='72180'>job</span> <span m='72280'>feels</span> <span m='72440'>like</span> <span m='72650'>the</span> <span m='72898'>right</span> <span m='73146'>place</span> <span m='73311'>for</span> <span m='73476'>you.</span> <span m='74140'>Otherwise,</span> <span m='74540'>you're</span> <span m='75220'>going</span> <span m='75360'>to</span> <span m='75400'>get</span> <span m='75570'>there,</span> <span m='75750'>and</span> <span m='75875'>then</span> <span m='76000'>maybe</span> <span m='76230'>the</span> <span m='76665'>company's</span> <span m='77010'>gonna</span> <span m='77103'>fall</span> <span m='77196'>apart,</span> <span m='77290'>or</span> <span m='77570'>maybe</span> <span m='77870'>you</span> <span m='78170'>don't</span> <span m='78470'>even</span> <span m='78770'>want</span> <span m='79070'>to</span> <span m='79370'>work</span> <span m='79670'>there</span> <span m='79970'>at</span> <span m='80270'>all.</span> <span m='80570'>So</span> <span m='81470'>make</span> <span m='81770'>sure it's the right fit for you</span> <span m='82370'>before</span> <span m='82670'>you</span> <span m='83141'>start working</span> <span m='83270'>there.</span> </p>","file":{"id":167963,"video_id":"2705330228001","name":"121500899","duration":83637,"thumbnail_url":null}});