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DIRECTOR OF SALES FOR BUSINESS TRAVEL AND LEISURE: If You Love Taking Care Of People And Seeing People Smile...Then This Is The Industry To Be In

About this video 

Monique has been working in the hospitality industry since early childhood. This career was a natural choice for her when it came time to decide what she wanted to do with her life. Monique says the critical component to being in hospitality is caring about taking care of people.

Degree: Hospitality Administration/Management
Job Title: Rizt Carlton
Employer: Rizt Carlton

Job Summary: Lodging Managers

Job Description

Lodging managers make sure that guests on vacation or business travel have a pleasant experience, while also ensuring that an establishment is run efficiently and profitably.

On-the-Job Training

None

Additional Info

About 245 high schools in 45 states offer the Lodging Management Program created by the American Hotel and Lodging Educational Institute. This 2-year program for high school juniors and seniors teaches management principles and leads to a professional certification called the Certified Rooms Division Supervisor.

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$30,000 - $90,000
Projected job growth
Projected Job Growth
0 to 10 percent
Typical schedule
Typical schedule
Full-time, Long hours
Typical workplace
Typical workplace
Indoor
Personal qualities
Personal Qualities
Leadership ability, Organizational skills, People skills, Problem solving skills, Detail oriented, Verbal communication skills
P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='920'>I'm</span> <span m='1160'>Director</span> <span m='1560'>of</span> <span m='1650'>Sales</span> <span m='2120'>for</span> <span m='2230'>Business</span> <span m='2590'>Travel</span> <span m='2860'>and</span> <span m='2990'>Leisure</span> <span m='3530'>at</span> <span m='3680'>the</span> <span m='3750'>Ritz-Carlton</span> <span m='4205'>in</span> <span m='4460'>Tysons</span> <span m='4890'>Corner,</span> <span m='5240'>Virginia.</span> <span m='6452'>On a</span> <span m='6800'>typical</span> <span m='6910'>day</span> <span m='7590'>we're</span> <span m='7880'>always</span> <span m='8160'>analyzing</span> <span m='8810'>our</span> <span m='8960'>local</span> <span m='9300'>market</span> <span m='9690'>segments</span> <span m='10480'>and</span> <span m='11350'>just</span> <span m='11970'>staying</span> <span m='12490'>on</span> <span m='12590'>top of</span> <span m='12820'>where our</span> <span m='13150'>business is</span> <span m='13640'>coming</span> <span m='13880'>from.</span> <span m='14140'>Where</span> <span m='14260'>we</span> <span m='14330'>might</span> <span m='14590'>see</span> <span m='14720'>declines,</span> <span m='16129'>setting up</span> <span m='16470'>proactive</span> <span m='18410'>targets</span> <span m='19020'>to</span> <span m='19200'>go</span> <span m='19550'>after</span> <span m='19865'>and maybe</span> <span m='20180'>get</span> <span m='20330'>more</span> <span m='20460'>business</span> <span m='20900'>for</span> <span m='20980'>the</span> <span m='21070'>hotel,</span> <span m='22040'>or</span> <span m='22180'>I</span> <span m='22230'>could</span> <span m='22400'>be</span> <span m='22500'>talking</span> <span m='22880'>to</span> <span m='22980'>a</span> <span m='23090'>customer</span> <span m='23530'>that</span> <span m='23650'>wants</span> <span m='23850'>to</span> <span m='23930'>book</span> <span m='24190'>one</span> <span m='24330'>of</span> <span m='24410'>their</span> <span m='24570'>executives,</span> <span m='25500'>or</span> <span m='26430'>just</span> <span m='26900'>working</span> <span m='27150'>a</span> <span m='27220'>with</span> <span m='27390'>a</span> <span m='27580'>client</span> <span m='27920'>that's</span> <span m='28060'>in-house,</span> <span m='28670'>making</span> <span m='28880'>sure</span> <span m='29120'>their stay</span> <span m='29430'>is</span> <span m='29660'>going</span> <span m='29850'>great,</span> <span m='30260'>and</span> <span m='30450'>building</span> <span m='30760'>loyalty.</span> </p><p><span m='31590'>So,</span> <span m='32020'>it</span> <span m='32280'>really</span> <span m='32490'>did</span> <span m='32689'>start</span> <span m='33020'>when I was</span> <span m='33090'>a</span> <span m='33270'>little</span> <span m='33530'>girl.</span> <span m='33880'>And</span> <span m='34020'>my</span> <span m='34160'>mother</span> <span m='34770'>utilized</span> <span m='35620'>me--</span> <span m='37220'>and</span> <span m='37460'>willingly,</span> <span m='37980'>but</span> <span m='38270'>I</span> <span m='38360'>had</span> <span m='38550'>a</span> <span m='38590'>lot</span> <span m='38730'>of</span> <span m='38810'>fun.</span> <span m='39230'>In</span> <span m='39570'>a</span> <span m='39660'>lot</span> <span m='39850'>of</span> <span m='39960'>her</span> <span m='40230'>activities--</span> <span m='40770'>as</span> <span m='40880'>she</span> <span m='41060'>was</span> <span m='41520'>sales</span> <span m='41850'>manager</span> <span m='42280'>at</span> <span m='42360'>a</span> <span m='42400'>hotel</span> <span m='43580'>in</span> <span m='43900'>the</span> <span m='43970'>Bahamas.</span> <span m='44730'>And</span> <span m='44740'>I</span> <span m='45100'>kinda</span> <span m='45180'>like</span> <span m='45490'>that,</span> <span m='45715'>so</span> <span m='45940'>that was</span> <span m='46060'>the</span> <span m='46210'>fun</span> <span m='46400'>side.</span> <span m='47380'>And</span> <span m='47650'>as</span> <span m='48270'>I</span> <span m='49090'>continued</span> <span m='49610'>in</span> <span m='49950'>college</span> <span m='50560'>and</span> <span m='50740'>did</span> <span m='50880'>all</span> <span m='50990'>my</span> <span m='51130'>pre-reqs</span> <span m='51810'>and</span> <span m='51920'>had</span> <span m='52110'>to</span> <span m='52210'>make</span> <span m='52410'>a</span> <span m='52500'>decision--</span> <span m='52980'>I</span> <span m='53010'>was</span> <span m='53170'>already</span> <span m='53420'>working</span> <span m='53770'>with</span> <span m='53940'>an</span> <span m='54060'>airline</span> <span m='54540'>and</span> <span m='54580'>loved</span> <span m='54830'>what</span> <span m='54970'>I</span> <span m='55030'>was</span> <span m='55270'>doing,</span> <span m='55770'>so</span> <span m='56170'>I</span> <span m='56210'>decided</span> <span m='56550'>to</span> <span m='56600'>get</span> <span m='56760'>my</span> <span m='56870'>degree</span> <span m='57160'>in</span> <span m='57250'>hospitality</span> <span m='57910'>management.</span> </p><p><span m='58670'>I</span> <span m='58800'>wish</span> <span m='59080'>I</span> <span m='59170'>would</span> <span m='59310'>have</span> <span m='59430'>known</span> <span m='60700'>that</span> <span m='61080'>the</span> <span m='61160'>cyclical</span> <span m='61970'>ups</span> <span m='62250'>and</span> <span m='62400'>downs</span> <span m='62950'>in</span> <span m='63110'>this</span> <span m='63300'>industry</span> <span m='65180'>would</span> <span m='65459'>have</span> <span m='65550'>been</span> <span m='65860'>tougher</span> <span m='67100'>to</span> <span m='67310'>handle.</span> <span m='68190'>Especially</span> <span m='68690'>in</span> <span m='68800'>the</span> <span m='68890'>down</span> <span m='69350'>segment--</span> <span m='70360'>there's</span> <span m='70470'>a lot of</span> <span m='70740'>justification</span> <span m='71526'>and your</span> <span m='71920'>job's</span> <span m='72240'>not</span> <span m='72430'>as</span> <span m='72640'>much</span> <span m='72920'>fun,</span> <span m='73590'>whereas</span> <span m='73820'>the</span> <span m='73890'>ups it's</span> <span m='74370'>easy</span> <span m='74790'>because</span> <span m='75900'>everything's</span> <span m='76330'>working</span> <span m='76670'>right</span> <span m='77040'>and</span> <span m='77650'>revenues</span> <span m='78180'>are</span> <span m='78230'>coming</span> <span m='78570'>where</span> <span m='78690'>they</span> <span m='78830'>should and</span> <span m='79140'>no</span> <span m='79280'>one's</span> <span m='79400'>asking</span> <span m='79680'>you</span> <span m='79820'>questions.</span> <span m='80450'>And</span> <span m='80800'>that's</span> <span m='81110'>kind</span> <span m='81280'>of</span> <span m='81340'>been</span> <span m='81460'>the</span> <span m='81570'>toughest</span> <span m='82280'>part.</span> <span m='82770'>If</span> <span m='82870'>you</span> <span m='82970'>can</span> <span m='83110'>survive</span> <span m='83600'>the</span> <span m='83690'>downs,</span> <span m='85780'>the</span> <span m='85910'>ups</span> <span m='86160'>are</span> <span m='86280'>great,</span> <span m='86740'>and</span> <span m='87230'>it's</span> <span m='87470'>a</span> <span m='87530'>lot</span> <span m='87700'>of</span> <span m='87770'>fun.</span> </p><p><span m='88430'>The advice</span> <span m='88690'>I</span> <span m='88840'>would</span> <span m='89190'>give</span> <span m='89520'>is</span> <span m='90070'>really</span> <span m='90330'>know</span> <span m='90430'>yourself.</span> <span m='91000'>If</span> <span m='91130'>you</span> <span m='91280'>love</span> <span m='91580'>taking</span> <span m='91950'>care</span> <span m='92190'>of</span> <span m='92280'>people and</span> <span m='92660'>you</span> <span m='92780'>love</span> <span m='93000'>seeing</span> <span m='93250'>people</span> <span m='93530'>smile</span> <span m='93930'>and</span> <span m='94360'>that</span> <span m='94540'>gives</span> <span m='94730'>you</span> <span m='94870'>joy,</span> <span m='95110'>then</span> <span m='95550'>this</span> <span m='95750'>is</span> <span m='95850'>the</span> <span m='95950'>industry</span> <span m='96350'>to be</span> <span m='96685'>in,</span> <span m='97020'>because</span> <span m='97730'>that</span> <span m='97970'>more than</span> <span m='98380'>anything</span> <span m='98870'>else</span> <span m='99260'>is</span> <span m='99820'>the</span> <span m='100130'>critical</span> <span m='100810'>component</span> <span m='101730'>to</span> <span m='101840'>being</span> <span m='102100'>in</span> <span m='102180'>hospitality.</span> <span m='102960'>You've</span> <span m='103285'>got to</span> <span m='103610'>care</span> <span m='104280'>about</span> <span m='104570'>taking</span> <span m='104980'>care</span> <span m='105200'>of</span> <span m='105310'>individuals,</span> <span m='106010'>making</span> <span m='106380'>sure</span> <span m='106740'>they're</span> <span m='106890'>having</span> <span m='107170'>a</span> <span m='107300'>great</span> <span m='107520'>time</span> <span m='107940'>in</span> <span m='108070'>staying.</span> <span m='108390'>All</span> <span m='108570'>the</span> <span m='108710'>other</span> <span m='108890'>stuff</span> <span m='109220'>is</span> <span m='109320'>just</span> <span m='109590'>noise</span> <span m='110310'>that</span> <span m='110450'>comes</span> <span m='110720'>along</span> <span m='111030'>with</span> <span m='111150'>a</span> <span m='111200'>great</span> <span m='111420'>job.</span> </p>","file":{"id":272794,"video_id":"2708339261001","name":"72224963","duration":112832,"thumbnail_url":null}});