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DIRECTOR OF SALES OF BUSINESS TRAVEL AND LEISURE, IN-DEPTH: They Are Looking For People Who Can Emote Genuine Care And Concern

About this video 

Monique explains what she loves most about her job and what she finds most challenging. She advices people interested in getting involved her this field to make sure you like people and can emote care.

Degree: Hospitality Administration/Management
Job Title: Director of Sales and Bussiness Travel and Leasure
Employer: Rizt Carlton

Job Summary: Lodging Managers

Job Description

Lodging managers make sure that guests on vacation or business travel have a pleasant experience, while also ensuring that an establishment is run efficiently and profitably.

On-the-Job Training

None

Additional Info

About 245 high schools in 45 states offer the Lodging Management Program created by the American Hotel and Lodging Educational Institute. This 2-year program for high school juniors and seniors teaches management principles and leads to a professional certification called the Certified Rooms Division Supervisor.

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$30,000 - $90,000
Projected job growth
Projected Job Growth
0 to 10 percent
Typical schedule
Typical schedule
Full-time, Long hours
Typical workplace
Typical workplace
Indoor
Personal qualities
Personal Qualities
Leadership ability, Organizational skills, People skills, Problem solving skills, Detail oriented, Verbal communication skills

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='490'>I</span> <span m='670'>love</span> <span m='1170'>interacting</span> <span m='1640'>with</span> <span m='1760'>our</span> <span m='1880'>customers,</span> <span m='2550'>and</span> <span m='2630'>hearing</span> <span m='2910'>them</span> <span m='3090'>say,</span> <span m='3460'>you know,</span> <span m='3830'>I'm</span> <span m='4040'>back</span> <span m='4310'>because</span> <span m='4680'>you</span> <span m='4770'>made</span> <span m='4920'>my</span> <span m='4940'>stay</span> <span m='5440'>great,</span> <span m='6130'>or</span> <span m='6300'>I'm</span> <span m='6350'>back</span> <span m='6610'>because</span> <span m='6910'>this</span> <span m='7100'>hotel</span> <span m='7560'>and</span> <span m='7640'>their</span> <span m='7780'>ladies</span> <span m='8140'>and</span> <span m='8230'>gentlemen</span> <span m='8660'>really</span> <span m='8970'>know how</span> <span m='9280'>to make</span> <span m='9550'>me at</span> <span m='9680'>home.</span> <span m='10970'>What</span> <span m='11130'>I</span> <span m='11200'>don't</span> <span m='11540'>like</span> <span m='11770'>about</span> <span m='12060'>my</span> <span m='12180'>job</span> <span m='12500'>most</span> <span m='12740'>is</span> <span m='12930'>when</span> <span m='13140'>we</span> <span m='13870'>don't</span> <span m='14150'>deliver</span> <span m='14455'>what</span> <span m='14760'>we</span> <span m='14990'>promise</span> <span m='15330'>our</span> <span m='15480'>guests,</span> <span m='15860'>and</span> <span m='16120'>then</span> <span m='16260'>that</span> <span m='16510'>guess</span> <span m='16780'>goes</span> <span m='17010'>away.</span> <span m='17690'>Because</span> <span m='18040'>then</span> <span m='18160'>they</span> <span m='18260'>go</span> <span m='18420'>and tell</span> <span m='18740'>10</span> <span m='19010'>other</span> <span m='19220'>people,</span> <span m='19640'>and</span> <span m='19780'>then</span> <span m='20010'>that</span> <span m='20230'>just</span> <span m='20530'>builds</span> <span m='20780'>a</span> <span m='20850'>disloyalty.</span> </p><p><span m='22070'>So</span> <span m='22720'>our</span> <span m='22910'>goal</span> <span m='23130'>is to</span> <span m='23280'>always</span> <span m='23510'>keep</span> <span m='23710'>our</span> <span m='23820'>customers</span> <span m='24300'>engaged,</span> <span m='24810'>and</span> <span m='25030'>avoid</span> <span m='25310'>those</span> <span m='25660'>opportunities.</span> <span m='26260'>So if</span> <span m='26450'>there</span> <span m='26620'>is</span> <span m='26830'>an</span> <span m='26920'>opportunity,</span> <span m='27350'>take</span> <span m='27550'>care</span> <span m='27740'>of</span> <span m='27820'>it</span> <span m='27910'>right</span> <span m='28090'>away.</span> <span m='28460'>So</span> <span m='29830'>really</span> <span m='30170'>along</span> <span m='30410'>the</span> <span m='30490'>lines of</span> <span m='30890'>guest</span> <span m='31220'>interaction</span> <span m='31880'>and</span> <span m='31980'>taking</span> <span m='32210'>care of the</span> <span m='32369'>customer.</span> <span m='32980'>So,</span> <span m='33210'>getting</span> <span m='33440'>a</span> <span m='33600'>job</span> <span m='33900'>in</span> <span m='33960'>this</span> <span m='34180'>field</span> <span m='34970'>is</span> <span m='35200'>not</span> <span m='35560'>difficult,</span> <span m='36550'>but</span> <span m='36660'>they</span> <span m='36820'>are</span> <span m='37020'>going</span> <span m='37140'>to</span> <span m='37190'>be</span> <span m='37330'>looking</span> <span m='37740'>for,</span> <span m='39240'>even</span> <span m='39480'>if</span> <span m='39600'>it</span> <span m='39690'>is</span> <span m='39940'>a</span> <span m='40390'>valet</span> <span m='41180'>or</span> <span m='41590'>a</span> <span m='41650'>front</span> <span m='41980'>desk clerk,</span> <span m='42325'>they're</span> <span m='42670'>really</span> <span m='42960'>going</span> <span m='43140'>to</span> <span m='43230'>look</span> <span m='43530'>for</span> <span m='43740'>that</span> <span m='43990'>person</span> <span m='44540'>that</span> <span m='45390'>emotes</span> <span m='46650'>care,</span> <span m='47430'>and</span> <span m='47640'>genuine</span> <span m='48150'>care</span> <span m='48250'>and</span> <span m='48480'>concern.</span> </p><p><span m='49950'>So</span> <span m='50160'>it</span> <span m='50250'>is</span> <span m='50400'>not</span> <span m='50640'>tough.</span> <span m='51500'>If</span> <span m='51670'>you're</span> <span m='52010'>genuinely</span> <span m='52680'>someone that</span> <span m='53070'>cares</span> <span m='53440'>about</span> <span m='53720'>it,</span> <span m='53890'>and</span> <span m='54080'>maybe</span> <span m='54360'>you</span> <span m='54600'>don't</span> <span m='54850'>have</span> <span m='55130'>any</span> <span m='55330'>experience</span> <span m='55740'>in</span> <span m='55810'>this,</span> <span m='56000'>and</span> <span m='56130'>you</span> <span m='56250'>post</span> <span m='57200'>for</span> <span m='57380'>a front</span> <span m='57680'>desk</span> <span m='58020'>position,</span> <span m='58710'>or a</span> <span m='58840'>housekeeping</span> <span m='59430'>position,</span> <span m='60240'>if</span> <span m='60410'>you</span> <span m='60550'>show up</span> <span m='60910'>and</span> <span m='61060'>they</span> <span m='61190'>like</span> <span m='61570'>you,</span> <span m='61720'>and you're</span> <span m='61860'>likable,</span> <span m='62550'>and</span> <span m='62730'>you</span> <span m='62880'>like</span> <span m='63300'>people,</span> <span m='63720'>they'll</span> <span m='63979'>hire</span> <span m='64239'>you.</span> <span m='64599'>So</span> <span m='64849'>it's</span> <span m='65010'>really</span> <span m='65319'>not</span> <span m='65679'>tough.</span> <span m='66440'>My</span> <span m='66580'>work</span> <span m='67030'>life</span> <span m='67230'>balance</span> <span m='67710'>right</span> <span m='67950'>now</span> <span m='68110'>is</span> <span m='68280'>a</span> <span m='68340'>challenge,</span> <span m='69570'>as I'm</span> <span m='69950'>being</span> <span m='70140'>groomed</span> <span m='70540'>for</span> <span m='70740'>higher</span> <span m='71020'>opportunities.</span> </p><p><span m='71750'>But</span> <span m='72510'>what</span> <span m='72800'>I</span> <span m='72880'>love</span> <span m='73210'>to</span> <span m='73380'>do</span> <span m='73950'>is</span> <span m='74600'>golf,</span> <span m='75485'>lay</span> <span m='75750'>around the</span> <span m='76040'>pool,</span> <span m='77360'>unwind.</span> <span m='79590'>Go</span> <span m='79870'>do</span> <span m='80280'>fun</span> <span m='80560'>things</span> <span m='80860'>like</span> <span m='81150'>whitewater</span> <span m='81520'>rafting,</span> <span m='82270'>to</span> <span m='82640'>like,</span> <span m='82880'>just</span> <span m='83140'>totally</span> <span m='83630'>unwind,</span> <span m='84050'>because</span> <span m='84430'>the</span> <span m='84510'>stresses</span> <span m='85000'>of</span> <span m='85080'>the</span> <span m='85160'>week</span> <span m='85440'>really</span> <span m='85640'>do</span> <span m='85810'>get</span> <span m='86000'>to you.</span> <span m='86170'>So I</span> <span m='86430'>always</span> <span m='86710'>try</span> <span m='86850'>to</span> <span m='86930'>find</span> <span m='87190'>something,</span> <span m='88230'>cut off</span> <span m='88370'>at</span> <span m='88610'>Friday</span> <span m='89050'>night,</span> <span m='89540'>and</span> <span m='90280'>relax.</span> <span m='90860'>Go to</span> <span m='91030'>church on</span> <span m='91490'>Sunday,</span> <span m='91720'>that's</span> <span m='91930'>important</span> <span m='92270'>to</span> <span m='92310'>me.</span> </p><p><span m='92470'>But</span> <span m='92690'>Saturday</span> <span m='93140'>I'm always</span> <span m='93470'>trying</span> <span m='93630'>to</span> <span m='93670'>find</span> <span m='93880'>something</span> <span m='94360'>that</span> <span m='95040'>will get</span> <span m='95140'>me</span> <span m='95460'>outdoors</span> <span m='96090'>and</span> <span m='96450'>unwind,</span> <span m='96770'>because</span> <span m='96990'>I</span> <span m='97020'>can't</span> <span m='97280'>really</span> <span m='97550'>golf</span> <span m='97910'>right</span> <span m='98100'>now.</span> <span m='98360'>But</span> <span m='99240'>something</span> <span m='99650'>that's</span> <span m='99890'>different,</span> <span m='100270'>because</span> <span m='100400'>there's</span> <span m='100540'>so</span> <span m='100760'>much</span> <span m='100930'>to see</span> <span m='101000'>in the</span> <span m='101310'>area</span> <span m='101580'>where</span> <span m='101730'>I</span> <span m='102040'>live.</span> <span m='102350'>So I always</span> <span m='102590'>try to</span> <span m='102780'>unwind,</span> <span m='103250'>and</span> <span m='103380'>then</span> <span m='103490'>I</span> <span m='103560'>turn it</span> <span m='103870'>back</span> <span m='104110'>on</span> <span m='104350'>on</span> <span m='104470'>Monday.</span> <span m='104860'>So I always</span> <span m='105160'>try</span> <span m='105290'>to</span> <span m='105370'>disconnect</span> <span m='105665'>and</span> <span m='105960'>reconnect.</span> </p>","file":{"id":272796,"video_id":"2708281642001","name":"72226207","duration":106793,"thumbnail_url":null}});