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About this video 

Caitlin shares the challenges of working as a dental office manager and the different skills required to perform his job effectively.

Degree: Psychology
Job Title: Office Manager

Job Summary: Office Clerks, General

Job Description

General office clerks do a broad range of administrative tasks, including answering telephones, typing or word processing, and filing. However, tasks vary widely in different jobs.

On-the-Job Training

Short-term on-the-job training

Quick Facts

Average salary
Average salary
National Statistic Change Location
$20,000 - $30,000
Projected job growth
Projected Job Growth
10 to 20 percent
Typical schedule
Typical schedule
Typical workplace
Typical workplace
Hospital / Clinic, Indoor, Office
Personal qualities
Personal Qualities
Detail oriented, Organizational skills, People skills, Technical skills, Verbal communication skills, Written communication skills

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='0'>I</span> <span m='290'>am</span> <span m='690'>an</span> <span m='1090'>office</span> <span m='1410'>manager,</span> <span m='1930'>treatment</span> <span m='2180'>coordinator</span> <span m='3060'>at a</span> <span m='3180'>dental</span> <span m='3250'>office.</span> <span m='4200'>Usually</span> <span m='4590'>I</span> <span m='4780'>come</span> <span m='5050'>in,</span> <span m='5480'>I'm</span> <span m='5690'>the</span> <span m='5800'>one</span> <span m='6230'>who</span> <span m='6380'>schedules</span> <span m='6773'>appointments,</span> <span m='7166'>who</span> <span m='8020'>deals</span> <span m='8310'>with</span> <span m='8955'>accounts.</span> <span m='10460'>Who</span> <span m='11600'>does</span> <span m='11890'>treatment</span> <span m='12330'>coordinating,</span> <span m='13230'>and</span> <span m='14020'>kind</span> <span m='14300'>of</span> <span m='15150'>who</span> <span m='15630'>you</span> <span m='15750'>would</span> <span m='15830'>talk to</span> <span m='16190'>about</span> <span m='16670'>financials.</span> <span m='19338'>So</span> <span m='19770'>I</span> <span m='20030'>went to</span> <span m='20230'>UC</span> <span m='20520'>Santa Cruz,</span> <span m='21190'>and</span> <span m='21300'>I</span> <span m='21350'>got</span> <span m='21530'>a</span> <span m='21600'>degree</span> <span m='21940'>in</span> <span m='22070'>psychology.</span> </p><p><span m='22580'>I got</span> <span m='22830'>my</span> <span m='22990'>bachelor's in</span> <span m='23280'>psychology,</span> <span m='23860'>and</span> <span m='23980'>then</span> <span m='24130'>when</span> <span m='24280'>I</span> <span m='24530'>graduated,</span> <span m='25510'>I</span> <span m='25570'>was</span> <span m='25720'>looking</span> <span m='26000'>into</span> <span m='26410'>like,</span> <span m='26650'>HR</span> <span m='27240'>and</span> <span m='27300'>managing</span> <span m='27950'>type</span> <span m='28170'>positions,</span> <span m='28890'>and</span> <span m='29100'>then</span> <span m='29320'>I</span> <span m='29620'>stumbled</span> <span m='29700'>upon</span> <span m='30110'>a</span> <span m='30460'>dental</span> <span m='30860'>office.</span> <span m='32020'>So</span> <span m='32580'>I</span> <span m='32670'>started</span> <span m='33030'>there,</span> <span m='33460'>and then</span> <span m='33590'>I</span> <span m='33920'>recently</span> <span m='34280'>transferred</span> <span m='34830'>to</span> <span m='35110'>this new</span> <span m='35310'>office.</span> <span m='36190'>I</span> <span m='36280'>wish</span> <span m='36570'>I</span> <span m='36610'>would have</span> <span m='36880'>known</span> <span m='38685'>how</span> <span m='39130'>hard</span> <span m='39360'>it</span> <span m='39470'>was.</span> </p><p><span m='39730'>A</span> <span m='39990'>lot</span> <span m='40360'>of</span> <span m='40520'>people</span> <span m='40740'>think</span> <span m='40910'>it's</span> <span m='41080'>really</span> <span m='41520'>easy.</span> <span m='41845'>They</span> <span m='42170'>think</span> <span m='42410'>that</span> <span m='42560'>you</span> <span m='42680'>just</span> <span m='42830'>pick up</span> <span m='43130'>and answer</span> <span m='43240'>the phone.</span> <span m='44232'>It's</span> <span m='44728'>a lot</span> <span m='45224'>more than</span> <span m='45720'>that.</span> <span m='46020'>Yeah,</span> <span m='46320'>I</span> <span m='46500'>mean,</span> <span m='46660'>it's</span> <span m='46860'>a</span> <span m='46910'>lot</span> <span m='47090'>of</span> <span m='47150'>numbers.</span> <span m='47800'>I'm</span> <span m='47890'>not</span> <span m='48010'>really</span> <span m='48180'>good at</span> <span m='48460'>numbers,</span> <span m='48540'>but</span> <span m='48830'>it's a</span> <span m='49070'>lot of</span> <span m='49110'>numbers.</span> <span m='49330'>There's</span> <span m='49570'>a</span> <span m='49790'>lot</span> <span m='50000'>of</span> <span m='50160'>patient</span> <span m='50700'>interactions.</span> <span m='51270'>It's</span> <span m='51740'>a</span> <span m='52090'>lot</span> <span m='52320'>of</span> <span m='53990'>time</span> <span m='54240'>management.</span> <span m='55180'>It's a</span> <span m='55646'>lot</span> <span m='56112'>about--</span> <span m='57510'>yeah,</span> <span m='57810'>it's a</span> <span m='58110'>lot of</span> <span m='58410'>time management.</span> </p>","file":{"id":276808,"video_id":"2698886759001","name":"72578000","duration":59775,"thumbnail_url":null}});