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RESTAURANT SERVICE MANAGER: You Have To Have A Great Attitude

About this video 

Justine works as a service manager for a fast food restaurant chain.
She talks about what it's like to work in a fast-paced environment, how she got her job, and why she enjoys working for this company.

Job Title: Service Manager
Employer: Chipotle

Job Summary: Combined Food Preparation and Serving Workers, Including Fast Food

Job Description

Food and beverage serving and related workers perform a variety of customer service, food preparation, and cleaning duties in full-service restaurants, casual dining eateries, and other eating and drinking places.

On-the-Job Training

Short-term on-the-job training

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$15,000 - $20,000
Projected job growth
Projected Job Growth
10 to 20 percent
Typical schedule
Typical schedule
Flexible, Long hours, Part-time
Typical workplace
Typical workplace
Physically demanding, Military, Travel, Hospital / Clinic, Indoor
Personal qualities
Personal Qualities
People skills, Strength/stamina, Teamwork

Educational Path

Education requirement
Education Requirement
High school degree
Associate degree
Bachelor's degree
Residency
View Detailed Career Data

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='0'>My current</span> <span m='393'>job is</span> <span m='1180'>Chipotle.</span> <span m='1790'>Typical</span> <span m='1980'>day</span> <span m='2250'>is</span> <span m='2680'>very</span> <span m='2960'>hectic,</span> <span m='3450'>a</span> <span m='3510'>fast-paced</span> <span m='4130'>environment.</span> <span m='5105'>You have</span> <span m='5360'>to</span> <span m='5480'>work</span> <span m='5620'>hard.</span> <span m='6190'>When</span> <span m='6390'>I start,</span> <span m='6860'>I'm</span> <span m='7170'>a</span> <span m='7310'>service</span> <span m='7610'>manager,</span> <span m='8029'>so</span> <span m='8150'>I</span> <span m='8260'>worry</span> <span m='8480'>about</span> <span m='8700'>the</span> <span m='8770'>people.</span> <span m='9460'>I</span> <span m='9580'>talk</span> <span m='9890'>to</span> <span m='10070'>all</span> <span m='10220'>the</span> <span m='10330'>crew</span> <span m='10510'>members.</span> <span m='10910'>I</span> <span m='11050'>make sure</span> <span m='11270'>they're having</span> <span m='11620'>a good</span> <span m='11940'>day.</span> <span m='12540'>I</span> <span m='12640'>make</span> <span m='12650'>sure</span> <span m='12790'>they</span> <span m='12910'>know</span> <span m='13100'>what</span> <span m='13250'>they're</span> <span m='13370'>doing.</span> <span m='13830'>I</span> <span m='13900'>train</span> <span m='14250'>them.</span> <span m='15160'>I</span> <span m='15260'>count</span> <span m='15530'>the</span> <span m='15640'>cash</span> <span m='15960'>in the</span> <span m='16280'>morning</span> <span m='16535'>and at</span> <span m='16790'>nights,</span> <span m='19680'>worry</span> <span m='19860'>about</span> <span m='20050'>the</span> <span m='20200'>sales,</span> <span m='21990'>hours,</span> <span m='22550'>labor,</span> <span m='23060'>things</span> <span m='23310'>like</span> <span m='23510'>that.</span> </p><p><span m='23950'>I</span> <span m='24040'>got</span> <span m='24440'>the Chipotle,</span> <span m='24590'>it was</span> <span m='24990'>recommended</span> <span m='25430'>by a</span> <span m='25610'>friend.</span> <span m='26560'>And</span> <span m='27020'>I</span> <span m='27490'>started</span> <span m='27890'>working</span> <span m='28200'>there.</span> <span m='28380'>I</span> <span m='28410'>got</span> <span m='28600'>hired</span> <span m='28950'>into</span> <span m='29190'>it as</span> <span m='29450'>crew.</span> <span m='30140'>And</span> <span m='30370'>I</span> <span m='30430'>worked</span> <span m='30650'>my</span> <span m='30780'>way</span> <span m='31480'>from</span> <span m='32040'>crew</span> <span m='32290'>to</span> <span m='32500'>kitchen</span> <span m='32810'>manager</span> <span m='33190'>to</span> <span m='33460'>service</span> <span m='33930'>manager,</span> <span m='33970'>the</span> <span m='34470'>position</span> <span m='34700'>I'm at</span> <span m='34980'>right</span> <span m='35170'>now.</span> </p><p><span m='35770'>What</span> <span m='36030'>I</span> <span m='36110'>know</span> <span m='36310'>now</span> <span m='36630'>that</span> <span m='36780'>I</span> <span m='36840'>wish I would have</span> <span m='36990'>known</span> <span m='37220'>when</span> <span m='37660'>I</span> <span m='37720'>first</span> <span m='37980'>started,</span> <span m='38360'>that</span> <span m='38680'>you</span> <span m='39390'>have to</span> <span m='39510'>have</span> <span m='39800'>a</span> <span m='39890'>great</span> <span m='40250'>attitude</span> <span m='40970'>throughout</span> <span m='42690'>your</span> <span m='42910'>entire</span> <span m='43330'>career,</span> <span m='45340'>and</span> <span m='45820'>also</span> <span m='46200'>that</span> <span m='47600'>there's</span> <span m='47820'>a</span> <span m='47900'>lot</span> <span m='48090'>of</span> <span m='48220'>opportunity.</span> <span m='49310'>Opportunity</span> <span m='49880'>as</span> <span m='50030'>far</span> <span m='50220'>as</span> <span m='50330'>moving</span> <span m='50640'>up.</span> <span m='50940'>Like,</span> <span m='51160'>just</span> <span m='51360'>because</span> <span m='51740'>you're</span> <span m='52180'>hired</span> <span m='52510'>in</span> <span m='52650'>as</span> <span m='52720'>crew,</span> <span m='53620'>you</span> <span m='53810'>don't</span> <span m='53886'>have</span> <span m='53963'>to</span> <span m='54040'>be a</span> <span m='54180'>cashier the</span> <span m='54260'>rest</span> <span m='54480'>of</span> <span m='54560'>your</span> <span m='54670'>life.</span> <span m='54950'>You</span> <span m='55060'>can</span> <span m='55280'>move</span> <span m='55590'>up to</span> <span m='55750'>management.</span> <span m='56730'>You</span> <span m='56870'>can</span> <span m='57220'>go</span> <span m='57420'>into</span> <span m='57770'>public</span> <span m='58150'>relations.</span> <span m='58960'>You can</span> <span m='59160'>go</span> <span m='59390'>into</span> <span m='60670'>a</span> <span m='60730'>bunch</span> <span m='60960'>of</span> <span m='61040'>different</span> <span m='61520'>fields</span> <span m='61880'>that</span> <span m='62070'>branch</span> <span m='62380'>off from</span> <span m='62710'>Chipotle</span> <span m='63940'>and</span> <span m='64340'>still</span> <span m='64560'>work</span> <span m='64760'>for</span> <span m='64870'>the</span> <span m='65170'>company.</span> </p>","file":{"id":276854,"video_id":"2700240740001","name":"72715251","duration":65492,"thumbnail_url":null}});