Melissa works as an online customer service representative.
She shares what a typical day looks like, how she got to this point in her career, and she provides good advice for those thinking of entering this field.
Customer service representatives interact with customers on behalf of an organization. They provide information about products and services and respond to customer complaints. Some also take orders and process returns.
Short-term on-the-job training
Customer service representatives who answer questions about insurance or financial services often need a state license. Licensure requirements vary, but usually include passing a written exam. Some employers may provide training for these exams.
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