× We offer our visitors 5 free video views. Download the free iOS app here for access to thousands of videos. Schools may contact us for full platform access.
Tourist 2660431221001 2708361193001 vs 524a5251e4b0c576ac10c767 1592194015001

ONLINE CUSTOMER SERVICER: Always Think About How You Would Want To Be Treated

About this video 

Melissa works as an online customer service representative.
She shares what a typical day looks like, how she got to this point in her career, and she provides good advice for those thinking of entering this field.

Job Title: Online Customer Service

Job Summary: Customer Service Representatives

Job Description

Customer service representatives interact with customers on behalf of an organization. They provide information about products and services and respond to customer complaints. Some also take orders and process returns.

On-the-Job Training

Short-term on-the-job training

Additional Info

Customer service representatives who answer questions about insurance or financial services often need a state license. Licensure requirements vary, but usually include passing a written exam. Some employers may provide training for these exams.

Quick Facts

Average salary
Average salary
National Statistic Change Location
$15,000 - $45,000
Projected job growth
Projected Job Growth
10 to 20 percent
Typical schedule
Typical schedule
Full-time, Part-time
Typical workplace
Typical workplace
Indoor, Office
Personal qualities
Personal Qualities
Patience, People skills, Problem solving skills, Verbal communication skills, Empathy

PathSource provides free English transcriptions for each of our informational interviews on video which will appear here after you have signed in. Our advanced transcriptions are highly interactive. They scroll down automatically as the video plays and users can jump to a specific part of the video by clicking on any word in the transcript.

For a small fee, we offer transcriptions in different languages, making PathSource a great tool for English Language Learners. This feature is currently available for customers in the education field only.

Please contact us at support@pathsoruce.com if you have any questions or would like to get a price quote for advanced transcripts offered in a second language.

P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='790'>My</span> <span m='950'>current</span> <span m='1300'>job</span> <span m='1555'>is</span> <span m='1810'>a</span> <span m='2150'>online</span> <span m='2460'>customer</span> <span m='2810'>service</span> <span m='3190'>representative</span> <span m='3900'>for</span> <span m='4240'>a</span> <span m='4500'>well-known</span> <span m='4990'>company.</span> <span m='5680'>My</span> <span m='5930'>typical</span> <span m='6430'>day</span> <span m='7250'>is</span> <span m='8220'>going</span> <span m='8470'>into</span> <span m='8600'>work.</span> <span m='9170'>I</span> <span m='9210'>work</span> <span m='9450'>at</span> <span m='9610'>a call</span> <span m='9920'>center.</span> <span m='10230'>So</span> <span m='10600'>I'm</span> <span m='10855'>taking</span> <span m='11460'>an</span> <span m='11660'>average</span> <span m='12015'>of</span> <span m='12700'>anywhere</span> <span m='12960'>from</span> <span m='13120'>20</span> <span m='13500'>to</span> <span m='13630'>50</span> <span m='13980'>calls</span> <span m='14280'>per</span> <span m='14420'>day,</span> <span m='15080'>helping</span> <span m='15310'>people</span> <span m='15580'>out,</span> <span m='16050'>troubleshooting</span> <span m='16709'>their</span> <span m='17110'>accounts,</span> <span m='18430'>just</span> <span m='18770'>making</span> <span m='19040'>sure</span> <span m='19270'>that</span> <span m='19490'>I</span> <span m='19760'>provide</span> <span m='20110'>full</span> <span m='20290'>customer</span> <span m='20640'>service</span> <span m='21050'>and</span> <span m='21220'>making</span> <span m='21390'>sure</span> <span m='21750'>I</span> <span m='21810'>keep</span> <span m='22080'>customers</span> <span m='22710'>satisfied.</span> </p><p><span m='23524'>My</span> <span m='23931'>career</span> <span m='24340'>path</span> <span m='24680'>actually</span> <span m='25480'>has</span> <span m='25920'>been among</span> <span m='26285'>sales.</span> <span m='27395'>I've</span> <span m='27660'>started</span> <span m='27970'>since</span> <span m='28270'>I was</span> <span m='28500'>young,</span> <span m='28770'>since</span> <span m='29190'>I</span> <span m='29410'>was</span> <span m='29530'>16.</span> <span m='30360'>And</span> <span m='30720'>I</span> <span m='31700'>came</span> <span m='31900'>about</span> <span m='32150'>this</span> <span m='32290'>job</span> <span m='32600'>because</span> <span m='32860'>I still</span> <span m='33120'>wanted</span> <span m='33480'>to</span> <span m='33730'>be</span> <span m='33870'>involved</span> <span m='34230'>with</span> <span m='34460'>customer</span> <span m='34840'>service.</span> <span m='35210'>But</span> <span m='36030'>I kind of</span> <span m='36410'>started</span> <span m='36720'>to just</span> <span m='36920'>see</span> <span m='37050'>myself</span> <span m='37440'>from</span> <span m='37650'>customer</span> <span m='38180'>face-to-face</span> <span m='38710'>interaction.</span> </p><p><span m='39490'>My</span> <span m='39620'>career</span> <span m='39910'>path</span> <span m='40200'>actually</span> <span m='40535'>is</span> <span m='41315'>to</span> <span m='41760'>be</span> <span m='41900'>on</span> <span m='41960'>a path</span> <span m='42270'>for a</span> <span m='42620'>orthopaedic</span> <span m='42990'>surgeon.</span> <span m='43140'>But</span> <span m='43480'>this</span> <span m='43620'>is</span> <span m='43840'>something to</span> <span m='44220'>hold me over</span> <span m='44570'>as an</span> <span m='44860'>adult. I have</span> <span m='45320'>to pay</span> <span m='45780'>bills.</span> <span m='46240'>I</span> <span m='46700'>would</span> <span m='47650'>tell</span> <span m='48130'>somebody</span> <span m='48350'>that</span> <span m='48540'>is</span> <span m='48950'>considering</span> <span m='49130'>to</span> <span m='49470'>work</span> <span m='49810'>as</span> <span m='49980'>a</span> <span m='50030'>customer</span> <span m='50420'>service</span> <span m='50720'>rep</span> <span m='50870'>just</span> <span m='51320'>to--</span> <span m='52200'>when</span> <span m='52410'>you have</span> <span m='52760'>an interaction</span> <span m='53150'>with</span> <span m='53700'>another</span> <span m='54030'>person</span> <span m='54410'>just</span> <span m='54500'>always</span> <span m='54770'>think</span> <span m='54990'>about</span> <span m='55250'>yourself</span> <span m='55710'>and</span> <span m='56010'>how</span> <span m='56250'>you</span> <span m='56500'>would</span> <span m='56710'>go</span> <span m='57080'>into</span> <span m='58080'>a</span> <span m='58170'>business</span> <span m='58465'>and</span> <span m='58760'>feel</span> <span m='59300'>if</span> <span m='59500'>you</span> <span m='59620'>were</span> <span m='59730'>greeted</span> <span m='60160'>or</span> <span m='60250'>not</span> <span m='60640'>or</span> <span m='61110'>if</span> <span m='61290'>you</span> <span m='61470'>were</span> <span m='61600'>treated</span> <span m='62040'>as</span> <span m='62330'>you were</span> <span m='62520'>valued.</span> <span m='62950'>And</span> <span m='63400'>just</span> <span m='63540'>make</span> <span m='63720'>sure</span> <span m='63870'>that</span> <span m='64050'>you</span> <span m='64160'>always</span> <span m='64390'>keep</span> <span m='64670'>you</span> <span m='64819'>standards</span> <span m='65450'>as</span> <span m='65970'>you</span> <span m='66190'>are</span> <span m='66300'>that</span> <span m='66600'>person.</span> </p>","file":{"id":276856,"video_id":"2708339256001","name":"72755840","duration":67413,"thumbnail_url":null}});