Average salary
National Statistic
Change Location
$15,000 - $45,000
ONLINE CUSTOMER SERVICER: Always Think About How You Would Want To Be Treated
About this video
Melissa works as an online customer service representative.
She shares what a typical day looks like, how she got to this point in her career, and she provides good advice for those thinking of entering this field.
Job Title: Online Customer Service
Job Summary: Customer Service Representatives
Job Description
Customer service representatives interact with customers on behalf of an organization. They provide information about products and services and respond to customer complaints. Some also take orders and process returns.
On-the-Job Training
Short-term on-the-job training
Additional Info
Customer service representatives who answer questions about insurance or financial services often need a state license. Licensure requirements vary, but usually include passing a written exam. Some employers may provide training for these exams.
Quick Facts
Projected Job Growth
10 to 20 percent
Typical schedule
Full-time, Part-time
Typical workplace
Indoor, Office
Personal Qualities
Patience, People skills, Problem solving skills, Verbal communication skills, EmpathyEducational Path
Education Requirement
High school degree
Recommended Education Degree
High school degreeAssociate degree
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I have</span> <span m='45320'>to pay</span> <span m='45780'>bills.</span> <span m='46240'>I</span> <span m='46700'>would</span> <span m='47650'>tell</span> <span m='48130'>somebody</span> <span m='48350'>that</span> <span m='48540'>is</span> <span m='48950'>considering</span> <span m='49130'>to</span> <span m='49470'>work</span> <span m='49810'>as</span> <span m='49980'>a</span> <span m='50030'>customer</span> <span m='50420'>service</span> <span m='50720'>rep</span> <span m='50870'>just</span> <span m='51320'>to--</span> <span m='52200'>when</span> <span m='52410'>you have</span> <span m='52760'>an interaction</span> <span m='53150'>with</span> <span m='53700'>another</span> <span m='54030'>person</span> <span m='54410'>just</span> <span m='54500'>always</span> <span m='54770'>think</span> <span m='54990'>about</span> <span m='55250'>yourself</span> <span m='55710'>and</span> <span m='56010'>how</span> <span m='56250'>you</span> <span m='56500'>would</span> <span m='56710'>go</span> <span m='57080'>into</span> <span m='58080'>a</span> <span m='58170'>business</span> <span m='58465'>and</span> <span m='58760'>feel</span> <span m='59300'>if</span> <span m='59500'>you</span> <span m='59620'>were</span> <span m='59730'>greeted</span> <span m='60160'>or</span> <span m='60250'>not</span> <span m='60640'>or</span> <span m='61110'>if</span> <span m='61290'>you</span> <span m='61470'>were</span> <span m='61600'>treated</span> <span m='62040'>as</span> <span m='62330'>you were</span> <span m='62520'>valued.</span> <span m='62950'>And</span> <span m='63400'>just</span> <span m='63540'>make</span> <span m='63720'>sure</span> <span m='63870'>that</span> <span m='64050'>you</span> <span m='64160'>always</span> <span m='64390'>keep</span> <span m='64670'>you</span> <span m='64819'>standards</span> <span m='65450'>as</span> <span m='65970'>you</span> <span m='66190'>are</span> <span m='66300'>that</span> <span m='66600'>person.</span> </p>","file":{"id":276856,"video_id":"2708339256001","name":"72755840","duration":67413,"thumbnail_url":null}});
