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CASE MANAGER & LIFE COACH: Works With Prisoners Who Are Being Released

About this video 

Jesse is a social worker and a life coach. He works with people in prison, and provides assistance those getting out of prison to help them re-establish themselves society and in their community. He shares what a typical day is like for him and talks about some of the ways he helps his clients. He also talks about how he entered the social work field.

Job Title: Housing Specialist

Job Summary: Social and Community Service Managers

Job Description

Social and community service managers coordinate and supervise social service programs and community organizations. They direct and lead staff who provide services to the public.

Social and community service managers work for a variety of social and human service organizations. The organizations may focus on working with a particular population, such as children, homeless people, or veterans. Other organizations may focus on helping people with particular challenges, such as hunger or joblessness.

Social and community service managers are often expected to show that their programs and services are effective. To do so, they collect statistics and other information to evaluate the impact that programs have in their community or on their target audience. They may be required to report this information to administrators or funders. They may also use evaluations to identify areas that need improvement for the program to be more effective.

Many social and community service managers have supervisory responsibilities. They may recruit, hire, and train new members of staff.

On-the-Job Training


Additional Info

Work experience is often needed to become a social and community service manager and is essential for those wishing to enter the occupation with a bachelor’s degree. Many employers prefer candidates who have a master's degree.

Employment of social and community service managers is expected to grow by 27 percent from 2010 to 2020, faster than the average for all occupations. Growth is expected because increases in the aging population, increases in demand for substance abuse treatment, and overall population growth.

Quick Facts

Average salary
Average salary
National Statistic Change Location
$35,000 - $95,000
Projected job growth
Projected Job Growth
25 to 30 percent
Typical schedule
Typical schedule
Full-time, Part-time
Typical workplace
Typical workplace
Indoor, Office
Personal qualities
Personal Qualities
Analytical skills, Leadership ability, Organizational skills, People skills, Problem solving skills, Teamwork, Verbal communication skills, Written communication skills

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='270'>I'm</span> <span m='930'>in</span> <span m='1010'>social</span> <span m='1460'>work.</span> <span m='1790'>I'm</span> <span m='1870'>a</span> <span m='1950'>case</span> <span m='2270'>manager.</span> <span m='3405'>I</span> <span m='3860'>work</span> <span m='4059'>for a</span> <span m='4260'>nonprofit.</span> <span m='5490'>And</span> <span m='6090'>the</span> <span m='7220'>nonprofit</span> <span m='7660'>that</span> <span m='7800'>I</span> <span m='7840'>work</span> <span m='8109'>for,</span> <span m='9090'>we're a</span> <span m='9450'>reentry</span> <span m='9860'>program.</span> <span m='11470'>So</span> <span m='11670'>we</span> <span m='11800'>work</span> <span m='12060'>with</span> <span m='12800'>guys</span> <span m='13170'>who</span> <span m='13710'>are</span> <span m='13820'>in</span> <span m='13990'>prison,</span> <span m='14360'>getting</span> <span m='14580'>out</span> <span m='14700'>of</span> <span m='14770'>prison.</span> <span m='15880'>And</span> <span m='16140'>then we</span> <span m='16620'>meet</span> <span m='16820'>them</span> <span m='17000'>once</span> <span m='17170'>they</span> <span m='17280'>get</span> <span m='17440'>out.</span> <span m='17890'>And</span> <span m='18610'>I</span> <span m='18740'>case</span> <span m='19070'>manage,</span> <span m='19480'>meaning</span> <span m='19840'>we</span> <span m='20550'>life</span> <span m='20830'>coach</span> <span m='21570'>and</span> <span m='22130'>connect</span> <span m='22480'>them</span> <span m='22780'>to all</span> <span m='23050'>available</span> <span m='23500'>resources.</span> <span m='24450'>We just</span> <span m='24780'>help</span> <span m='25010'>them</span> <span m='25190'>out</span> <span m='25695'>as</span> <span m='25980'>much</span> <span m='26180'>as</span> <span m='26260'>possible.</span> </p><p><span m='26970'>A typical</span> <span m='27320'>day</span> <span m='27630'>is,</span> <span m='28205'>I</span> <span m='28480'>actually</span> <span m='31420'>case</span> <span m='31750'>manage</span> <span m='32140'>clients</span> <span m='32619'>that</span> <span m='32860'>have</span> <span m='32990'>received</span> <span m='34240'>subsidized</span> <span m='34820'>apartments</span> <span m='35250'>through the</span> <span m='35680'>city</span> <span m='35930'>of</span> <span m='36040'>Oakland,</span> <span m='37310'>through</span> <span m='37470'>HUD.</span> <span m='38200'>So</span> <span m='38450'>my</span> <span m='38720'>typical</span> <span m='39160'>day</span> <span m='39410'>is</span> <span m='39720'>going</span> <span m='39990'>out</span> <span m='40210'>to</span> <span m='40280'>visit</span> <span m='40850'>my</span> <span m='41030'>clients,</span> <span m='41780'>who I</span> <span m='41950'>usually</span> <span m='42030'>see</span> <span m='42310'>about</span> <span m='42530'>once</span> <span m='42780'>a</span> <span m='42830'>month,</span> <span m='44060'>checking</span> <span m='44460'>in</span> <span m='44560'>with</span> <span m='44720'>them,</span> <span m='44970'>and</span> <span m='45640'>helping</span> <span m='45900'>them to</span> <span m='46140'>establish</span> <span m='46580'>their</span> <span m='46730'>goals,</span> <span m='47790'>career</span> <span m='48690'>goals,</span> <span m='49200'>and</span> <span m='49300'>identify</span> <span m='50740'>the</span> <span m='50870'>current</span> <span m='51210'>needs,</span> <span m='51680'>if</span> <span m='51770'>they</span> <span m='51850'>need</span> <span m='51970'>a</span> <span m='52030'>driver's</span> <span m='52500'>license,</span> <span m='53140'>or if</span> <span m='53220'>they got a</span> <span m='53430'>ticket,</span> <span m='53960'>or</span> <span m='54030'>they're</span> <span m='54140'>having</span> <span m='54300'>problems with</span> <span m='54800'>the apartment,</span> <span m='56030'>or</span> <span m='56210'>they</span> <span m='56400'>need to update</span> <span m='56780'>their</span> <span m='56890'>resume,</span> <span m='57550'>or</span> <span m='57630'>they</span> <span m='57740'>lost</span> <span m='58040'>their</span> <span m='58160'>job.</span> <span m='58520'>Like</span> <span m='58700'>today,</span> <span m='59482'>one of</span> <span m='59820'>my</span> <span m='59940'>best</span> <span m='60200'>clients</span> <span m='60890'>got</span> <span m='61120'>fired</span> <span m='61420'>from his</span> <span m='61680'>job,</span> <span m='62080'>even</span> <span m='62290'>though</span> <span m='62490'>he</span> <span m='62775'>was</span> <span m='63060'>promoted</span> <span m='63540'>twice</span> <span m='63830'>and</span> <span m='64120'>he was</span> <span m='64349'>one of our</span> <span m='64619'>best</span> <span m='64890'>clients.</span> <span m='65610'>So</span> <span m='66530'>going</span> <span m='66750'>to</span> <span m='66820'>meet</span> <span m='66970'>with</span> <span m='67090'>him</span> <span m='67670'>and</span> <span m='67830'>talking</span> <span m='68080'>to</span> <span m='68230'>him</span> <span m='68350'>about</span> <span m='68760'>investing</span> <span m='69150'>in</span> <span m='69260'>college</span> <span m='69575'>and</span> <span m='69890'>training</span> <span m='70530'>and</span> <span m='70640'>his</span> <span m='70790'>future--</span> <span m='74250'>yeah.</span> <span m='74710'>That's pretty much</span> <span m='75170'>what a</span> <span m='75260'>typical</span> <span m='75340'>day</span> <span m='75420'>looks</span> <span m='75650'>like.</span> <span m='76090'>A</span> <span m='76340'>lot</span> <span m='76500'>of</span> <span m='76550'>juggling,</span> <span m='76990'>a lot</span> <span m='77130'>of</span> <span m='77180'>dealing</span> <span m='78540'>with</span> <span m='78650'>different</span> <span m='78910'>client</span> <span m='79367'>situations.</span> </p><p><span m='80281'>As</span> <span m='80740'>a</span> <span m='80800'>young</span> <span m='81090'>man,</span> <span m='81410'>I</span> <span m='81460'>was</span> <span m='82560'>kind of</span> <span m='82840'>on</span> <span m='82940'>the</span> <span m='83120'>other side of the</span> <span m='83350'>tracks</span> <span m='84100'>and</span> <span m='84680'>got</span> <span m='84920'>into a lot of</span> <span m='85160'>trouble.</span> <span m='86170'>And I</span> <span m='86340'>was</span> <span m='86460'>kind</span> <span m='86620'>of</span> <span m='86700'>misguided</span> <span m='87110'>and</span> <span m='87960'>on a</span> <span m='88740'>bad</span> <span m='89040'>path.</span> <span m='90080'>And</span> <span m='91640'>my</span> <span m='91790'>life</span> <span m='92030'>was</span> <span m='92140'>turned</span> <span m='92370'>around,</span> <span m='96390'>partly</span> <span m='96690'>through</span> <span m='98530'>God,</span> <span m='98910'>through</span> <span m='99020'>a</span> <span m='99080'>church.</span> <span m='99570'>And</span> <span m='100370'>through</span> <span m='100640'>that</span> <span m='100850'>church,</span> <span m='101380'>someone</span> <span m='101860'>worked</span> <span m='102220'>at</span> <span m='103560'>Walden</span> <span m='103940'>House</span> <span m='104170'>in San</span> <span m='104560'>Francisco,</span> <span m='104940'>a big</span> <span m='105200'>drug treatment</span> <span m='105510'>agency.</span> <span m='106560'>She</span> <span m='106760'>saw that</span> <span m='107060'>I</span> <span m='107110'>was</span> <span m='107260'>helping</span> <span m='107600'>young</span> <span m='107920'>men,</span> <span m='108290'>bringing</span> <span m='108500'>them</span> <span m='108700'>off</span> <span m='108900'>the</span> <span m='109350'>streets</span> <span m='109760'>into the</span> <span m='110080'>church.</span> <span m='110580'>And</span> <span m='111010'>she</span> <span m='111440'>brought</span> <span m='111710'>me aboard</span> <span m='112340'>when I</span> <span m='112440'>was</span> <span m='112580'>20</span> <span m='112830'>years</span> <span m='113060'>old,</span> <span m='113750'>before</span> <span m='114050'>I</span> <span m='114070'>had</span> <span m='114180'>a</span> <span m='114220'>chance</span> <span m='114510'>to</span> <span m='114780'>really go</span> <span m='114900'>to</span> <span m='114990'>college</span> <span m='115420'>or</span> <span m='115490'>do</span> <span m='115620'>anything</span> <span m='115860'>else.</span> <span m='116680'>So</span> <span m='117100'>I</span> <span m='117180'>got</span> <span m='117680'>broken</span> <span m='118000'>in at</span> <span m='118250'>a</span> <span m='118310'>young</span> <span m='118600'>age.</span> <span m='119000'>And</span> <span m='119720'>I've</span> <span m='120080'>been doing it</span> <span m='120360'>ever</span> <span m='120510'>since.</span> <span m='120910'>I'm 33</span> <span m='121330'>now,</span> <span m='121550'>so</span> <span m='121840'>13</span> <span m='122130'>years.</span> </p><p><span m='123220'>What</span> <span m='123380'>I</span> <span m='123470'>didn't</span> <span m='123660'>know is</span> <span m='123960'>how</span> <span m='124090'>much</span> <span m='126120'>as</span> <span m='126330'>I</span> <span m='126420'>lived</span> <span m='127140'>my own</span> <span m='127500'>life</span> <span m='127890'>and</span> <span m='127980'>tried</span> <span m='128120'>to</span> <span m='128250'>improve</span> <span m='128520'>myself</span> <span m='129050'>that</span> <span m='129240'>would</span> <span m='129370'>reflect--</span> <span m='130460'>I</span> <span m='130550'>would</span> <span m='130979'>turn</span> <span m='131239'>around and</span> <span m='131500'>be</span> <span m='131610'>passing</span> <span m='131970'>that</span> <span m='132130'>on</span> <span m='132390'>to</span> <span m='132960'>my</span> <span m='133060'>clients</span> <span m='133480'>that I</span> <span m='133680'>work</span> <span m='133900'>with.</span> <span m='134510'>It's</span> <span m='134600'>a</span> <span m='134650'>never-ending</span> <span m='135190'>thing.</span> <span m='135660'>You're always</span> <span m='136060'>growing</span> <span m='136380'>and</span> <span m='136450'>improving.</span> <span m='138260'>Unless</span> <span m='138670'>you were</span> <span m='138760'>just</span> <span m='138880'>a</span> <span m='139150'>super</span> <span m='139580'>overachiever</span> <span m='140340'>when you were</span> <span m='140600'>young,</span> <span m='140995'>and you just</span> <span m='141390'>want</span> <span m='141540'>to</span> <span m='141580'>help,</span> <span m='142040'>and you</span> <span m='142080'>got</span> <span m='142250'>your</span> <span m='142340'>degree,</span> <span m='142600'>and</span> <span m='142860'>everything's</span> <span m='143270'>great,</span> <span m='145040'>if you</span> <span m='145090'>come from</span> <span m='145420'>more of a</span> <span m='145620'>personal</span> <span m='146050'>experience</span> <span m='146490'>background,</span> <span m='146940'>that's</span> <span m='147120'>why</span> <span m='147310'>you</span> <span m='147400'>do</span> <span m='147510'>the</span> <span m='147600'>work.</span> <span m='148000'>It's an</span> <span m='148400'>ongoing</span> <span m='148890'>process.</span> <span m='149440'>So</span> <span m='150030'>it</span> <span m='150130'>never</span> <span m='150390'>stops.</span> </p>","file":{"id":276859,"video_id":"2708281631001","name":"72758725","duration":152405,"thumbnail_url":null}});