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ENGINEERING/STUDENT SUPPORT: Build Up Your Connections As Early As Possible

About this video 

Yishi had just graduated with a degree in structural engineering and was working at an international conference on nuclear reactors and engineering when PathSource met up with her. She shares what it's like working at a conference, how she got this temporary job and what's she's learned working at the conference.

Degree: Engineering
Job Title: Student Support

Job Summary: Customer Service Representatives

Job Description

Customer service representatives interact with customers on behalf of an organization. They provide information about products and services and respond to customer complaints. Some also take orders and process returns.

On-the-Job Training

Short-term on-the-job training

Additional Info

Customer service representatives who answer questions about insurance or financial services often need a state license. Licensure requirements vary, but usually include passing a written exam. Some employers may provide training for these exams.

Quick Facts

Average salary
Average salary
National Statistic Change Location
$15,000 - $45,000
Projected job growth
Projected Job Growth
10 to 20 percent
Typical schedule
Typical schedule
Part-time, Full-time
Typical workplace
Typical workplace
Office, Indoor
Personal qualities
Personal Qualities
Patience, Problem solving skills, Verbal communication skills, People skills, Empathy

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For a small fee, we offer transcriptions in different languages, making PathSource a great tool for English Language Learners. This feature is currently available for customers in the education field only.

Please contact us at support@pathsoruce.com if you have any questions or would like to get a price quote for advanced transcripts offered in a second language.

P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='160'>I'm</span> <span m='530'>doing</span> <span m='740'>the</span> <span m='1220'>student</span> <span m='1530'>support</span> <span m='2320'>for</span> <span m='2510'>the</span> <span m='3030'>[INAUDIBLE]</span> <span m='3310'>conference</span> <span m='3635'>right</span> <span m='3960'>now</span> <span m='4440'>for</span> <span m='4920'>Bechtel.</span> <span m='5770'>We</span> <span m='6160'>came</span> <span m='6615'>here</span> <span m='7070'>at</span> <span m='7140'>[INAUDIBLE]</span> <span m='7720'>and</span> <span m='8170'>started</span> <span m='8500'>working</span> <span m='8890'>for</span> <span m='9020'>registration</span> <span m='9810'>people,</span> <span m='10310'>check</span> <span m='10690'>people</span> <span m='11186'>in,</span> <span m='11682'>getting to</span> <span m='12178'>help</span> <span m='12674'>people</span> <span m='13170'>tour</span> <span m='13666'>around</span> <span m='14162'>with their</span> <span m='14658'>conference.</span> <span m='18650'>So,</span> <span m='19020'>just</span> <span m='19390'>businesses</span> <span m='19930'>to</span> <span m='19990'>help</span> <span m='20160'>people</span> <span m='20650'>if they</span> <span m='21142'>need</span> <span m='21634'>information</span> <span m='22618'>or</span> <span m='23110'>any</span> <span m='23602'>questions,</span> <span m='24094'>they can</span> <span m='25570'>come to us.</span> </p><p><span m='27520'>My</span> <span m='28700'>secretary</span> <span m='29020'>[INAUDIBLE]</span> <span m='29620'>to</span> <span m='30060'>see</span> <span m='30220'>what the</span> <span m='30270'>problems</span> <span m='30595'>is,</span> <span m='30920'>and</span> <span m='31050'>they</span> <span m='31310'>send</span> <span m='31620'>out</span> <span m='31800'>an</span> <span m='32210'>email</span> <span m='32400'>to</span> <span m='32580'>everybody</span> <span m='33010'>saying</span> <span m='33370'>that</span> <span m='34100'>this</span> <span m='34270'>conference,</span> <span m='34820'>they</span> <span m='34950'>need</span> <span m='35180'>student</span> <span m='35560'>support,</span> <span m='36090'>so</span> <span m='37526'>I</span> <span m='37870'>was</span> <span m='38000'>thinking</span> <span m='38860'>it</span> <span m='39280'>was</span> <span m='39700'>a</span> <span m='39750'>good</span> <span m='39920'>chance</span> <span m='40200'>to</span> <span m='40340'>know</span> <span m='40670'>a</span> <span m='40700'>lot</span> <span m='42130'>of</span> <span m='42370'>social</span> <span m='42600'>network,</span> <span m='43200'>and</span> <span m='43380'>also,</span> <span m='44040'>know a</span> <span m='44150'>lot</span> <span m='44340'>of</span> <span m='44410'>people,</span> <span m='45340'>and</span> <span m='45620'>also,</span> <span m='46150'>practice</span> <span m='47460'>customer</span> <span m='47850'>service</span> <span m='48290'>skills.</span> <span m='49300'>So</span> <span m='49460'>I</span> <span m='49880'>registered</span> <span m='50300'>and</span> <span m='50520'>I</span> <span m='51340'>went</span> <span m='51560'>to</span> <span m='51620'>the</span> <span m='51700'>interviews,</span> <span m='52470'>so</span> <span m='53040'>then</span> <span m='53510'>here</span> <span m='54140'>I</span> <span m='54435'>am.</span> </p><p><span m='54730'>OK,</span> <span m='54980'>I</span> <span m='55230'>just</span> <span m='55580'>graduated</span> <span m='55950'>from</span> <span m='56160'>UC</span> <span m='56400'>Berkeley,</span> <span m='57050'>structural</span> <span m='57510'>engineering</span> <span m='58270'>mechanical</span> <span m='58710'>materials</span> <span m='59860'>in</span> <span m='59950'>May.</span> <span m='61942'>I</span> <span m='62380'>got</span> <span m='62800'>a</span> <span m='63050'>job</span> <span m='63530'>offer</span> <span m='64069'>from</span> <span m='64550'>Washington,</span> <span m='64940'>DC</span> <span m='65129'>already,</span> <span m='65530'>so</span> <span m='65840'>I'm</span> <span m='66150'>going</span> <span m='66633'>to start</span> <span m='67116'>there</span> <span m='67599'>in</span> <span m='68082'>September,</span> <span m='68565'>and</span> <span m='70570'>I'm</span> <span m='70760'>very</span> <span m='70950'>excited</span> <span m='71220'>about</span> <span m='71550'>it.</span> <span m='72940'>I</span> <span m='73150'>would</span> <span m='73300'>say</span> <span m='73620'>just</span> <span m='74750'>build</span> <span m='74880'>up</span> <span m='75090'>your</span> <span m='75200'>connections</span> <span m='75630'>as</span> <span m='75870'>early</span> <span m='76120'>as</span> <span m='76270'>possible</span> <span m='77830'>and</span> <span m='78670'>talk</span> <span m='78900'>to</span> <span m='79010'>people,</span> <span m='79500'>ask</span> <span m='79830'>for</span> <span m='79950'>advice.</span> <span m='80040'>It</span> <span m='80420'>never</span> <span m='80880'>hurts</span> <span m='81340'>to</span> <span m='81800'>ask</span> <span m='82260'>and</span> <span m='82960'>be</span> <span m='83190'>active.</span> </p>","file":{"id":295473,"video_id":"2733521753001","name":"834","duration":84219,"thumbnail_url":null}});