× We offer our visitors 5 free video views. Download the free iOS app here for access to thousands of videos. Schools may contact us for full platform access.
Tourist bc1806d2a8609eaf1b77d6fe9e05656c
Tags:

CLAIMS REPRESENTATIVE: Helping People Put Their Homes Back Together

About this video 

Louie, an insurance claims representative, spends his typical day traveling to different homes to inspect damages and to assess whether or not they can be covered by their insurance. This job involves a lot of travel as he spends his days traveling to different houses for inspections. He tells us that anyone looking into this field of work is able to shadow a claims representative to see what they do in their typical day.

Degree: Business Administration, Management and Operations
Job Title: Claims Representative

Job Summary: Insurance Claims Adjusters, Examiners, and Investigators

Job Description

Claims adjusters, appraisers, examiners, and investigators evaluate insurance claims. They decide whether an insurance company must pay a claim, and if so, how much.

On-the-Job Training

Long-term on-the-job training

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$35,000 - $90,000
Projected job growth
Projected Job Growth
0 to 10 percent
Typical schedule
Typical schedule
Full-time, Irregular
Typical workplace
Typical workplace
Indoor, Travel, Military, Office, Outdoor
Personal qualities
Personal Qualities
Analytical skills, Mathematical skills, People skills, Verbal communication skills, Written communication skills

PathSource provides free English transcriptions for each of our informational interviews on video which will appear here after you have signed in. Our advanced transcriptions are highly interactive. They scroll down automatically as the video plays and users can jump to a specific part of the video by clicking on any word in the transcript.

For a small fee, we offer transcriptions in different languages, making PathSource a great tool for English Language Learners. This feature is currently available for customers in the education field only.

Please contact us at support@pathsoruce.com if you have any questions or would like to get a price quote for advanced transcripts offered in a second language.

P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='390'>My</span> <span m='490'>name's</span> <span m='690'>Louie</span> <span m='920'>Olmos.</span> <span m='1270'>And</span> <span m='1375'>I'm</span> <span m='1480'>a claims</span> <span m='1770'>representative.</span> <span m='2950'>My</span> <span m='3030'>current</span> <span m='3310'>job,</span> <span m='3570'>I'm a claims</span> <span m='3920'>representative</span> <span m='5630'>for</span> <span m='5790'>insurance</span> <span m='6120'>claims,</span> <span m='6710'>homeowners</span> <span m='7130'>claims.</span> <span m='8540'>Where</span> <span m='8940'>people</span> <span m='9130'>have</span> <span m='9220'>damage</span> <span m='9550'>to</span> <span m='9610'>their</span> <span m='9730'>house,</span> <span m='10402'>they'll</span> <span m='10740'>call up the</span> <span m='11130'>insurance</span> <span m='11540'>carrier,</span> <span m='11940'>file</span> <span m='12270'>a</span> <span m='12310'>claim.</span> <span m='13200'>I'll</span> <span m='13320'>go</span> <span m='13490'>out</span> <span m='13610'>there,</span> <span m='13860'>look</span> <span m='13940'>at</span> <span m='14010'>the</span> <span m='14090'>damage,</span> <span m='14490'>see</span> <span m='14660'>if</span> <span m='14760'>it's</span> <span m='14860'>something</span> <span m='15160'>that</span> <span m='15310'>we</span> <span m='15440'>cover.</span> <span m='15820'>If we</span> <span m='15990'>cover</span> <span m='16370'>it,</span> <span m='16700'>pay</span> <span m='17030'>them</span> <span m='17220'>for</span> <span m='17380'>the</span> <span m='17480'>damages,</span> <span m='18040'>and</span> <span m='18120'>if</span> <span m='18210'>we</span> <span m='18300'>don't</span> <span m='18510'>cover</span> <span m='18870'>it, give</span> <span m='19110'>them the</span> <span m='19200'>bad news</span> <span m='19660'>that</span> <span m='19790'>we</span> <span m='19900'>denied</span> <span m='20020'>the claim.</span> </p><p><span m='21180'>The</span> <span m='21280'>typical</span> <span m='21610'>day and</span> <span m='21880'>week</span> <span m='22230'>is</span> <span m='22380'>usually</span> <span m='22760'>pretty</span> <span m='24060'>the</span> <span m='24160'>same.</span> <span m='24550'>I</span> <span m='25045'>will</span> <span m='25540'>get</span> <span m='25720'>my</span> <span m='25830'>claims</span> <span m='26620'>ahead</span> <span m='26730'>of</span> <span m='26790'>time</span> <span m='27110'>to</span> <span m='27210'>where</span> <span m='27320'>I</span> <span m='27370'>got</span> <span m='27520'>to</span> <span m='27570'>call</span> <span m='27770'>the</span> <span m='27840'>customer,</span> <span m='28720'>make</span> <span m='28900'>contact</span> <span m='29390'>with</span> <span m='29550'>them,</span> <span m='31330'>answer</span> <span m='31710'>any</span> <span m='31820'>questions</span> <span m='32320'>that</span> <span m='32500'>they</span> <span m='32640'>have</span> <span m='32900'>for</span> <span m='33010'>me,</span> <span m='33810'>and</span> <span m='34070'>ask</span> <span m='34290'>them</span> <span m='34480'>questions</span> <span m='34870'>about</span> <span m='35030'>what</span> <span m='35150'>the</span> <span m='35220'>damages</span> <span m='35670'>are</span> <span m='35780'>their</span> <span m='35970'>house.</span> <span m='37780'>And</span> <span m='38310'>pretty</span> <span m='38540'>much</span> <span m='38800'>every</span> <span m='39000'>day</span> <span m='39160'>I'm out</span> <span m='39530'>looking</span> <span m='39840'>at</span> <span m='40010'>someone's</span> <span m='40370'>house.</span> <span m='40720'>It</span> <span m='40800'>could</span> <span m='40960'>be</span> <span m='41270'>one</span> <span m='41460'>or</span> <span m='41530'>two</span> <span m='41670'>houses</span> <span m='42030'>per</span> <span m='42190'>day,</span> <span m='42430'>depending</span> <span m='42770'>upon</span> <span m='43220'>the</span> <span m='43480'>extent</span> <span m='43810'>of</span> <span m='43860'>the</span> <span m='43950'>damages,</span> <span m='45540'>looking</span> <span m='45770'>at</span> <span m='45880'>the</span> <span m='45960'>damage,</span> <span m='46490'>if</span> <span m='46590'>we're</span> <span m='46690'>going</span> <span m='46810'>to</span> <span m='46870'>pay</span> <span m='47150'>for</span> <span m='47320'>the</span> <span m='47430'>damages,</span> <span m='48590'>assessing</span> <span m='49170'>the</span> <span m='49260'>damages,</span> <span m='49980'>and</span> <span m='50120'>then,</span> <span m='50260'>ultimately,</span> <span m='50630'>giving</span> <span m='50890'>them</span> <span m='51040'>payment,</span> <span m='51860'>and</span> <span m='51980'>all</span> <span m='52060'>the</span> <span m='52170'>necessary</span> <span m='52540'>paperwork</span> <span m='52900'>that</span> <span m='53010'>goes</span> <span m='53220'>along</span> <span m='53490'>with</span> <span m='53670'>it.</span> </p><p><span m='54840'>I'm</span> <span m='55040'>always</span> <span m='55300'>in</span> <span m='55390'>my</span> <span m='55490'>car,</span> <span m='55870'>pretty</span> <span m='56140'>much.</span> <span m='56640'>I</span> <span m='56940'>would</span> <span m='57120'>say</span> <span m='57900'>three</span> <span m='58380'>hours</span> <span m='59450'>per</span> <span m='59680'>inspection</span> <span m='60260'>per</span> <span m='60420'>house.</span> <span m='60800'>So that's</span> <span m='60920'>about</span> <span m='61110'>six</span> <span m='61370'>hours</span> <span m='61700'>that</span> <span m='61820'>I'm at</span> <span m='62260'>someone's</span> <span m='62620'>house,</span> <span m='63520'>maybe</span> <span m='63770'>an</span> <span m='63850'>hour</span> <span m='64230'>on</span> <span m='64330'>the</span> <span m='64420'>road</span> <span m='64650'>driving,</span> <span m='65200'>and</span> <span m='65340'>then</span> <span m='65450'>maybe</span> <span m='65690'>the</span> <span m='65810'>last</span> <span m='66230'>hour</span> <span m='67570'>between</span> <span m='67910'>the</span> <span m='68000'>day</span> <span m='68930'>in</span> <span m='69080'>my</span> <span m='69200'>car</span> <span m='69530'>working,</span> <span m='69920'>for</span> <span m='70060'>the</span> <span m='70140'>most</span> <span m='70370'>part.</span> </p><p><span m='73070'>My</span> <span m='73190'>career/educational</span> <span m='74000'>path,</span> <span m='75640'>I</span> <span m='75740'>started</span> <span m='76080'>Oral</span> <span m='76290'>Roberts</span> <span m='76560'>University</span> <span m='77360'>and</span> <span m='80970'>majored</span> <span m='81470'>in</span> <span m='81650'>business</span> <span m='81940'>administration.</span> <span m='84660'>This</span> <span m='84910'>is</span> <span m='85070'>not</span> <span m='85410'>at</span> <span m='85540'>all</span> <span m='85710'>what</span> <span m='85830'>I</span> <span m='85870'>anticipated</span> <span m='86420'>to</span> <span m='86490'>do.</span> <span m='87450'>But</span> <span m='88220'>I</span> <span m='88430'>did</span> <span m='88800'>some</span> <span m='89490'>temporary</span> <span m='89910'>work</span> <span m='90370'>in</span> <span m='90560'>Oklahoma,</span> <span m='91010'>where</span> <span m='91150'>I</span> <span m='91180'>was</span> <span m='91320'>going</span> <span m='91530'>to</span> <span m='91580'>school.</span> </p><p><span m='92540'>After</span> <span m='92970'>a</span> <span m='93010'>couple</span> <span m='93270'>years</span> <span m='93550'>there</span> <span m='94160'>with</span> <span m='94340'>an</span> <span m='94440'>insurance</span> <span m='94830'>trade</span> <span m='95090'>association,</span> <span m='95960'>I</span> <span m='96000'>moved</span> <span m='96250'>back</span> <span m='96510'>here</span> <span m='96920'>in</span> <span m='96960'>California</span> <span m='97335'>and</span> <span m='97710'>was</span> <span m='97930'>unemployed</span> <span m='98360'>for</span> <span m='98460'>three</span> <span m='98670'>months.</span> <span m='99770'>The</span> <span m='99930'>insurance</span> <span m='100280'>company</span> <span m='100580'>I'm</span> <span m='100690'>working</span> <span m='100950'>for</span> <span m='101150'>called</span> <span m='101400'>me</span> <span m='101540'>up</span> <span m='101680'>and</span> <span m='101780'>asked</span> <span m='102050'>me</span> <span m='102190'>if</span> <span m='102320'>I</span> <span m='102350'>wanted</span> <span m='102470'>to</span> <span m='102600'>come</span> <span m='102790'>down,</span> <span m='103600'>fill</span> <span m='103810'>out</span> <span m='103930'>application</span> <span m='104640'>and</span> <span m='104890'>test</span> <span m='105150'>for</span> <span m='105300'>a</span> <span m='105350'>job,</span> <span m='105740'>which</span> <span m='106160'>at</span> <span m='106280'>that</span> <span m='106480'>time</span> <span m='106720'>I</span> <span m='106770'>needed</span> <span m='107060'>a</span> <span m='107110'>job,</span> <span m='107460'>so</span> <span m='107660'>I</span> <span m='107860'>went</span> <span m='108060'>ahead</span> <span m='108340'>and did</span> <span m='108510'>that.</span> <span m='109300'>I</span> <span m='109580'>went</span> <span m='109800'>through</span> <span m='109860'>the</span> <span m='109940'>interview</span> <span m='110200'>process,</span> <span m='110720'>and</span> <span m='110810'>they</span> <span m='110880'>hired</span> <span m='111200'>me.</span> </p><p><span m='112970'>There's</span> <span m='113490'>no</span> <span m='113770'>real</span> <span m='113980'>licensing</span> <span m='114560'>for</span> <span m='114690'>what</span> <span m='114850'>I'm</span> <span m='114990'>doing</span> <span m='115410'>in</span> <span m='115490'>California.</span> <span m='116510'>The</span> <span m='116950'>training</span> <span m='117270'>that</span> <span m='117430'>we</span> <span m='117530'>do</span> <span m='117720'>receive</span> <span m='118200'>was</span> <span m='118360'>about</span> <span m='119010'>three</span> <span m='119690'>to</span> <span m='119730'>four</span> <span m='120010'>months</span> <span m='120260'>worth</span> <span m='120420'>of</span> <span m='120510'>training,</span> <span m='121050'>and</span> <span m='121220'>it's</span> <span m='121350'>ongoing.</span> <span m='122490'>As</span> <span m='122710'>far</span> <span m='122990'>as</span> <span m='123740'>the</span> <span m='124120'>industry</span> <span m='124480'>changes</span> <span m='125020'>for</span> <span m='125410'>home</span> <span m='125670'>construction,</span> <span m='125990'>we</span> <span m='126310'>get</span> <span m='126560'>trained</span> <span m='126840'>on</span> <span m='126950'>that</span> <span m='127110'>as</span> <span m='127250'>well.</span> </p><p><span m='129520'>The</span> <span m='129650'>motivation</span> <span m='130210'>to</span> <span m='130270'>take</span> <span m='130449'>my</span> <span m='130560'>job</span> <span m='130860'>was,</span> <span m='131000'>obviously,</span> <span m='131480'>I</span> <span m='131530'>needed</span> <span m='131800'>a</span> <span m='131850'>job,</span> <span m='132200'>needed</span> <span m='132460'>money,</span> <span m='132760'>needed</span> <span m='133060'>to</span> <span m='133160'>support</span> <span m='133590'>myself</span> <span m='134590'>and</span> <span m='134850'>my</span> <span m='134950'>wife.</span> <span m='135350'>And</span> <span m='135630'>that</span> <span m='135860'>was</span> <span m='136470'>a</span> <span m='136540'>big</span> <span m='136700'>motivation</span> <span m='137250'>factor</span> <span m='137540'>right</span> <span m='137770'>there.</span> </p><p><span m='139780'>What</span> <span m='140040'>do</span> <span m='140210'>I</span> <span m='140290'>wish</span> <span m='140590'>I</span> <span m='140650'>knew</span> <span m='140910'>when</span> <span m='141040'>I</span> <span m='141080'>started</span> <span m='141370'>my</span> <span m='141470'>career?</span> <span m='144690'>I've</span> <span m='144880'>gone</span> <span m='145090'>into</span> <span m='145250'>this</span> <span m='145410'>job</span> <span m='145630'>with</span> <span m='145710'>an</span> <span m='145780'>open</span> <span m='145990'>mind</span> <span m='146490'>and</span> <span m='146790'>the</span> <span m='146870'>fact</span> <span m='147180'>that</span> <span m='147910'>the</span> <span m='148010'>way</span> <span m='148140'>I</span> <span m='148190'>was</span> <span m='148370'>raised</span> <span m='148790'>was</span> <span m='148990'>to</span> <span m='149160'>always</span> <span m='149510'>do</span> <span m='149620'>my</span> <span m='149760'>best</span> <span m='150140'>at</span> <span m='150230'>whatever</span> <span m='150610'>I</span> <span m='150660'>did.</span> <span m='151450'>That's</span> <span m='151610'>what</span> <span m='151690'>I</span> <span m='151740'>do</span> <span m='151960'>with</span> <span m='152020'>this</span> <span m='152190'>job,</span> <span m='152580'>and</span> <span m='152740'>that's</span> <span m='153190'>what</span> <span m='154280'>drives</span> <span m='154840'>me</span> <span m='154940'>to</span> <span m='155030'>do</span> <span m='155170'>my</span> <span m='155320'>best.</span> </p><p><span m='155960'>As</span> <span m='156150'>far</span> <span m='156440'>as</span> <span m='156550'>the</span> <span m='156640'>customers</span> <span m='157110'>I</span> <span m='157180'>meet,</span> <span m='157820'>that</span> <span m='157980'>is</span> <span m='158090'>a</span> <span m='158140'>big</span> <span m='158400'>focus</span> <span m='158830'>of</span> <span m='158910'>my</span> <span m='159060'>job,</span> <span m='159740'>the</span> <span m='160430'>people</span> <span m='160660'>I</span> <span m='160710'>meet,</span> <span m='160930'>to</span> <span m='161020'>make</span> <span m='161220'>them</span> <span m='161370'>happy,</span> <span m='161730'>the</span> <span m='161820'>customer</span> <span m='162140'>service</span> <span m='162470'>that I</span> <span m='162690'>provide,</span> <span m='163540'>to</span> <span m='163680'>always</span> <span m='164040'>give</span> <span m='164200'>them</span> <span m='164330'>the</span> <span m='164410'>best</span> <span m='164640'>service.</span> <span m='165670'>And</span> <span m='166000'>the</span> <span m='166100'>way</span> <span m='166320'>that</span> <span m='166720'>I</span> <span m='166850'>look</span> <span m='167040'>at</span> <span m='167130'>that</span> <span m='167350'>is</span> <span m='167510'>if</span> <span m='167630'>it</span> <span m='167770'>was</span> <span m='168520'>my</span> <span m='169090'>mom</span> <span m='169580'>or</span> <span m='169660'>my</span> <span m='169790'>grandma.</span> <span m='170290'>If</span> <span m='171180'>that</span> <span m='171430'>was</span> <span m='171620'>the</span> <span m='171710'>customer,</span> <span m='172430'>how would</span> <span m='172650'>I</span> <span m='172790'>treat</span> <span m='173060'>them?</span> <span m='173750'>And</span> <span m='173880'>that's</span> <span m='174740'>really</span> <span m='175030'>what</span> <span m='175170'>I</span> <span m='175200'>like</span> <span m='175380'>to</span> <span m='175470'>do</span> <span m='175630'>is</span> <span m='175730'>help</span> <span m='175900'>people</span> <span m='176710'>and</span> <span m='176880'>get</span> <span m='177110'>them</span> <span m='178000'>the</span> <span m='178090'>service</span> <span m='178460'>that</span> <span m='178650'>they</span> <span m='179330'>have</span> <span m='179510'>paid</span> <span m='179760'>for</span> <span m='180770'>and</span> <span m='180900'>then</span> <span m='181040'>to</span> <span m='181170'>help</span> <span m='181420'>them</span> <span m='181620'>get</span> <span m='181800'>their</span> <span m='181950'>home</span> <span m='182190'>put</span> <span m='182350'>back</span> <span m='182540'>together.</span> </p><p><span m='184930'>If</span> <span m='185070'>people</span> <span m='185170'>want</span> <span m='185350'>to</span> <span m='185390'>get</span> <span m='185510'>a</span> <span m='185560'>job</span> <span m='185860'>like</span> <span m='186130'>this,</span> <span m='190250'>if</span> <span m='190390'>you</span> <span m='190460'>have</span> <span m='190660'>the</span> <span m='190740'>ability</span> <span m='191630'>to</span> <span m='192130'>go</span> <span m='192430'>out</span> <span m='192610'>with</span> <span m='192770'>somebody,</span> <span m='195880'>like</span> <span m='196120'>a</span> <span m='196420'>job</span> <span m='196480'>shadow,</span> <span m='196870'>see</span> <span m='197130'>what</span> <span m='197300'>they</span> <span m='197440'>do.</span> <span m='198120'>Every</span> <span m='198390'>insurance</span> <span m='198770'>company is</span> <span m='199220'>different.</span> <span m='200060'>I'm</span> <span m='200200'>mainly</span> <span m='200570'>in</span> <span m='200670'>the</span> <span m='200750'>field</span> <span m='201710'>looking</span> <span m='201980'>at</span> <span m='202090'>houses,</span> <span m='202610'>where</span> <span m='203110'>an</span> <span m='203260'>insurance</span> <span m='203700'>carrier</span> <span m='204070'>might</span> <span m='204320'>have</span> <span m='204520'>people</span> <span m='204810'>that</span> <span m='205010'>are</span> <span m='205320'>sitting</span> <span m='205580'>behind</span> <span m='205820'>a</span> <span m='205850'>desk</span> <span m='206250'>eight</span> <span m='206420'>hours</span> <span m='206700'>a</span> <span m='206750'>day.</span> <span m='207320'>And</span> <span m='207430'>that</span> <span m='207550'>is</span> <span m='207670'>completely</span> <span m='208270'>different</span> <span m='208600'>than</span> <span m='208740'>what</span> <span m='208900'>I</span> <span m='208980'>do.</span> <span m='209700'>Where</span> <span m='209940'>they</span> <span m='210070'>may</span> <span m='210220'>get</span> <span m='210400'>burned</span> <span m='210710'>out</span> <span m='211060'>doing</span> <span m='211240'>the</span> <span m='211330'>same</span> <span m='211610'>thing</span> <span m='212320'>over</span> <span m='212660'>and</span> <span m='212760'>over</span> <span m='212980'>behind</span> <span m='213280'>a</span> <span m='213320'>desk,</span> <span m='214720'>I</span> <span m='214900'>see</span> <span m='215070'>different</span> <span m='215360'>people</span> <span m='215790'>every</span> <span m='216030'>day.</span> </p><p><span m='217440'>I</span> <span m='217550'>like</span> <span m='217790'>working</span> <span m='218030'>by</span> <span m='218150'>the</span> <span m='218250'>beach.</span> <span m='218560'>I</span> <span m='218590'>get</span> <span m='218760'>to</span> <span m='218840'>see</span> <span m='218990'>the</span> <span m='219080'>beach</span> <span m='219360'>most of</span> <span m='219650'>the</span> <span m='219740'>time.</span> <span m='221760'>I</span> <span m='221930'>see</span> <span m='224320'>so</span> <span m='224660'>many</span> <span m='224830'>different</span> <span m='225100'>types</span> <span m='225360'>of</span> <span m='225450'>people,</span> <span m='226430'>old</span> <span m='226530'>people,</span> <span m='226920'>young</span> <span m='227170'>people.</span> <span m='229710'>And</span> <span m='229920'>it's</span> <span m='230160'>just</span> <span m='230360'>nice</span> <span m='230590'>to</span> <span m='230700'>be</span> <span m='230820'>able</span> <span m='230990'>to</span> <span m='231090'>see</span> <span m='231340'>that</span> <span m='231520'>diversity</span> <span m='232610'>and</span> <span m='232930'>to</span> <span m='233060'>not</span> <span m='233400'>have</span> <span m='233730'>the</span> <span m='233840'>same</span> <span m='234290'>type</span> <span m='234650'>of</span> <span m='235820'>insurance</span> <span m='236460'>claim</span> <span m='236880'>on</span> <span m='237250'>a</span> <span m='237380'>day-to-day</span> <span m='237690'>basis.</span> <span m='238100'>Everything's</span> <span m='238500'>different,</span> <span m='238860'>and</span> <span m='239000'>I</span> <span m='239020'>like</span> <span m='240150'>the</span> <span m='240260'>change</span> <span m='240570'>of</span> <span m='240680'>it.</span> </p>","file":{"id":265622,"video_id":"2708226099001","name":"70825574","duration":241002,"thumbnail_url":null}});