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CLAIMS REPRESENTATIVE, IN-DEPTH: Must Have The Ability To Lead & Manage Yourself

About this video 

Louie, an insurance claims representative, describes the challenges of his job, what he likes most, his key decisions, how difficult getting into the industry is, and work-life balance. Louis began his career in auto claims, which he loved because he enjoys working on cars and has a solid knowledge base for the position. Louie tells us that it is quite easy to get a job as an entry level claims adjuster - you just have to have the ability to lead and manage yourself.

Degree: Business Administration, Management and Operations
Job Title: Claims Representative

Job Summary: Insurance Claims Adjusters, Examiners, and Investigators

Job Description

Claims adjusters, appraisers, examiners, and investigators evaluate insurance claims. They decide whether an insurance company must pay a claim, and if so, how much.

On-the-Job Training

Long-term on-the-job training

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$35,000 - $90,000
Projected job growth
Projected Job Growth
0 to 10 percent
Typical schedule
Typical schedule
Full-time, Irregular
Typical workplace
Typical workplace
Indoor, Travel, Military, Office, Outdoor
Personal qualities
Personal Qualities
Analytical skills, Mathematical skills, People skills, Verbal communication skills, Written communication skills

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='435'>Like</span> <span m='870'>I mentioned,</span> <span m='1200'>what</span> <span m='1350'>I</span> <span m='1390'>like</span> <span m='1670'>most</span> <span m='2060'>about</span> <span m='2290'>my</span> <span m='2420'>job</span> <span m='2750'>is</span> <span m='2850'>being</span> <span m='3010'>able</span> <span m='3100'>to</span> <span m='3190'>help</span> <span m='3390'>people.</span> <span m='3710'>I</span> <span m='4030'>feel</span> <span m='4080'>that's</span> <span m='4300'>a</span> <span m='4350'>strong</span> <span m='4670'>point</span> <span m='4910'>of</span> <span m='4980'>mine as</span> <span m='5440'>far as</span> <span m='5930'>delivering</span> <span m='6330'>customer</span> <span m='6690'>service</span> <span m='7210'>and</span> <span m='7310'>making</span> <span m='7530'>sure</span> <span m='7980'>my</span> <span m='8390'>customers</span> <span m='8830'>stay</span> <span m='8950'>happy.</span> <span m='9910'>And</span> <span m='10400'>the</span> <span m='10510'>challenges</span> <span m='11280'>I</span> <span m='11430'>face--</span> <span m='12870'>giving</span> <span m='13080'>people</span> <span m='13280'>bad</span> <span m='13520'>news.</span> <span m='13870'>When</span> <span m='14250'>they're</span> <span m='14540'>at</span> <span m='14910'>their--</span> <span m='17280'>I</span> <span m='17360'>guess</span> <span m='17520'>their</span> <span m='17640'>wits</span> <span m='17900'>end,</span> <span m='18150'>as</span> <span m='18290'>far</span> <span m='18560'>as</span> <span m='18870'>someone</span> <span m='19300'>has</span> <span m='19510'>had</span> <span m='19740'>damage</span> <span m='20620'>happen</span> <span m='20980'>to</span> <span m='21040'>their</span> <span m='21190'>house,</span> <span m='21600'>whether</span> <span m='21850'>it's</span> <span m='21950'>a</span> <span m='22030'>roof</span> <span m='22320'>leak</span> <span m='23130'>or</span> <span m='25380'>anything--</span> <span m='25960'>and</span> <span m='26180'>I</span> <span m='26230'>have to</span> <span m='26460'>give</span> <span m='26570'>them</span> <span m='26650'>the bad news</span> <span m='27120'>that</span> <span m='27510'>unfortunately,</span> <span m='28050'>I</span> <span m='28130'>can't</span> <span m='28420'>help</span> <span m='28640'>them</span> <span m='28830'>or I</span> <span m='28930'>can't</span> <span m='29240'>pay</span> <span m='29920'>for</span> <span m='30080'>those</span> <span m='30280'>damages.</span> <span m='31270'>That</span> <span m='31540'>is</span> <span m='31690'>probably</span> <span m='32110'>the</span> <span m='32220'>most</span> <span m='32520'>challenging</span> <span m='33000'>part.</span> </p><p><span m='35650'>The</span> <span m='35840'>second</span> <span m='36220'>part</span> <span m='36440'>would</span> <span m='36560'>be</span> <span m='36890'>the</span> <span m='38060'>organization</span> <span m='39090'>and</span> <span m='40100'>time</span> <span m='40460'>management.</span> <span m='41160'>If</span> <span m='41610'>you</span> <span m='41790'>lack</span> <span m='42080'>that</span> <span m='42650'>in</span> <span m='42810'>this</span> <span m='42950'>particular</span> <span m='43380'>job</span> <span m='43670'>aspect,</span> <span m='44810'>you're</span> <span m='44970'>going</span> <span m='45080'>to</span> <span m='45120'>fail.</span> <span m='45910'>And</span> <span m='46180'>I</span> <span m='46240'>hate</span> <span m='46370'>to</span> <span m='46430'>be</span> <span m='46540'>so</span> <span m='46690'>harsh,</span> <span m='47100'>but</span> <span m='47770'>it's</span> <span m='47980'>true.</span> <span m='48200'>You</span> <span m='48330'>need</span> <span m='48480'>to</span> <span m='48560'>be</span> <span m='48660'>able</span> <span m='48800'>to</span> <span m='48890'>manage</span> <span m='49230'>your</span> <span m='49310'>day</span> <span m='49560'>because</span> <span m='50330'>in</span> <span m='50600'>my</span> <span m='50760'>role</span> <span m='51100'>as</span> <span m='51220'>a</span> <span m='51290'>claims</span> <span m='51530'>representative,</span> <span m='52520'>we</span> <span m='52830'>are</span> <span m='52900'>given</span> <span m='53480'>the</span> <span m='53640'>claims</span> <span m='54220'>and</span> <span m='54700'>we</span> <span m='54870'>basically</span> <span m='55370'>have</span> <span m='55730'>to</span> <span m='56370'>lead</span> <span m='56650'>ourselves</span> <span m='57150'>to</span> <span m='57250'>get</span> <span m='57390'>the</span> <span m='57490'>job</span> <span m='57790'>done.</span> <span m='58570'>And</span> <span m='60290'>we</span> <span m='60520'>have</span> <span m='61720'>just</span> <span m='61990'>a</span> <span m='62030'>small</span> <span m='62310'>amount</span> <span m='62500'>of</span> <span m='62570'>time</span> <span m='63070'>with</span> <span m='63250'>a</span> <span m='63310'>large</span> <span m='63580'>amount</span> <span m='63770'>of</span> <span m='63850'>work,</span> <span m='64160'>and</span> <span m='64340'>if</span> <span m='64440'>you're</span> <span m='64540'>not</span> <span m='64970'>someone</span> <span m='65239'>that</span> <span m='65360'>can</span> <span m='65500'>do</span> <span m='65630'>that,</span> <span m='65890'>it will</span> <span m='66110'>be</span> <span m='66240'>very</span> <span m='66490'>difficult</span> <span m='66950'>for</span> <span m='67150'>you.</span> </p><p><span m='70070'>Key</span> <span m='70200'>decisions</span> <span m='70690'>that</span> <span m='70860'>led</span> <span m='71030'>me</span> <span m='71720'>to</span> <span m='71900'>this</span> <span m='72110'>career</span> <span m='72350'>path</span> <span m='72540'>and</span> <span m='72610'>where</span> <span m='72800'>I</span> <span m='72840'>am</span> <span m='73010'>today?</span> <span m='73600'>When</span> <span m='73650'>I</span> <span m='73690'>first</span> <span m='73950'>started</span> <span m='74220'>with</span> <span m='74320'>my</span> <span m='74440'>insurance</span> <span m='74750'>company</span> <span m='75010'>12</span> <span m='75310'>years</span> <span m='75540'>ago,</span> <span m='76240'>I</span> <span m='76360'>started</span> <span m='76770'>with</span> <span m='77460'>auto</span> <span m='77830'>claims.</span> <span m='78250'>So I</span> <span m='78320'>would</span> <span m='78450'>go</span> <span m='78590'>out</span> <span m='78710'>to</span> <span m='78780'>body</span> <span m='79030'>shops</span> <span m='79310'>and</span> <span m='79430'>look</span> <span m='79620'>at</span> <span m='79730'>cars that</span> <span m='80150'>had</span> <span m='80360'>damage.</span> <span m='81180'>And</span> <span m='81310'>it</span> <span m='81360'>was</span> <span m='81500'>pretty</span> <span m='81680'>much</span> <span m='81840'>the</span> <span m='81920'>same.</span> <span m='82470'>I</span> <span m='82620'>would</span> <span m='82800'>meet</span> <span m='83290'>different</span> <span m='83650'>people</span> <span m='84030'>at</span> <span m='84140'>different</span> <span m='84400'>body</span> <span m='84650'>shops,</span> <span m='85180'>sometimes</span> <span m='85570'>at</span> <span m='85660'>their</span> <span m='85770'>house,</span> <span m='86670'>look</span> <span m='86960'>at</span> <span m='88040'>many</span> <span m='88400'>different</span> <span m='88650'>types</span> <span m='88870'>of</span> <span m='88950'>cars.</span> <span m='90550'>I</span> <span m='90740'>like</span> <span m='90970'>working</span> <span m='91260'>on</span> <span m='91370'>cars,</span> <span m='91730'>so</span> <span m='91830'>that</span> <span m='92000'>was</span> <span m='92230'>a</span> <span m='92300'>nice</span> <span m='92530'>benefit</span> <span m='93070'>to</span> <span m='93180'>be</span> <span m='93300'>able</span> <span m='93480'>to</span> <span m='93600'>see</span> <span m='93860'>the</span> <span m='93970'>car</span> <span m='94220'>construction</span> <span m='95280'>and</span> <span m='95400'>had</span> <span m='95530'>that</span> <span m='95700'>knowledge,</span> <span m='96180'>and</span> <span m='96280'>know</span> <span m='96390'>what</span> <span m='96510'>I</span> <span m='96560'>was</span> <span m='96680'>talking</span> <span m='97000'>about.</span> <span m='97730'>I</span> <span m='97840'>did</span> <span m='98070'>that</span> <span m='98360'>for</span> <span m='98740'>a</span> <span m='98780'>couple</span> <span m='99030'>years,</span> <span m='99900'>promoted</span> <span m='100240'>to</span> <span m='100300'>being</span> <span m='100480'>a</span> <span m='100530'>supervisor,</span> <span m='103260'>did</span> <span m='103590'>some</span> <span m='103780'>training</span> <span m='104210'>with</span> <span m='104380'>that--</span> <span m='105050'>HR</span> <span m='105440'>training,</span> <span m='106200'>interviewing</span> <span m='106750'>training,</span> <span m='107540'>so</span> <span m='107900'>that</span> <span m='108200'>was</span> <span m='108380'>a</span> <span m='108440'>nice</span> <span m='109020'>tool</span> <span m='109300'>to</span> <span m='109360'>stick</span> <span m='109580'>in</span> <span m='109650'>my</span> <span m='109770'>belt--</span> <span m='110550'>and</span> <span m='111260'>did</span> <span m='111430'>that</span> <span m='111660'>for</span> <span m='111780'>five</span> <span m='112120'>years.</span> <span m='112970'>After</span> <span m='113260'>that,</span> <span m='113570'>I</span> <span m='113690'>did</span> <span m='115060'>the</span> <span m='115380'>movement</span> <span m='115840'>to</span> <span m='115950'>where</span> <span m='116100'>I</span> <span m='116170'>am</span> <span m='116340'>now</span> <span m='116610'>as</span> <span m='116730'>far</span> <span m='116940'>as</span> <span m='117040'>being</span> <span m='117220'>a</span> <span m='117280'>property</span> <span m='118570'>claims</span> <span m='118950'>adjuster,</span> <span m='119510'>claims</span> <span m='119760'>representative.</span> <span m='120150'>And</span> <span m='120540'>I've</span> <span m='120650'>been</span> <span m='120760'>doing</span> <span m='120930'>that</span> <span m='121090'>for</span> <span m='121190'>five</span> <span m='121490'>years</span> <span m='122210'>and</span> <span m='122570'>solely</span> <span m='122930'>going</span> <span m='123160'>to</span> <span m='123220'>people's</span> <span m='123550'>homes,</span> <span m='123940'>looking</span> <span m='124180'>at</span> <span m='124270'>their</span> <span m='124350'>damages.</span> <span m='125380'>And</span> <span m='125740'>right</span> <span m='125970'>now,</span> <span m='126330'>I'm</span> <span m='126550'>looking</span> <span m='126760'>to</span> <span m='126820'>promote</span> <span m='127200'>because</span> <span m='127920'>I've</span> <span m='128190'>learned</span> <span m='128430'>as</span> <span m='128539'>much</span> <span m='128720'>as</span> <span m='128820'>I</span> <span m='128889'>can</span> <span m='129300'>as</span> <span m='129490'>where I'm at</span> <span m='129990'>now.</span> </p><p><span m='132800'>It's</span> <span m='133090'>not</span> <span m='133450'>too</span> <span m='133630'>difficult</span> <span m='134140'>to</span> <span m='134210'>get</span> <span m='134370'>a</span> <span m='134430'>job</span> <span m='134770'>as</span> <span m='134890'>an</span> <span m='135010'>entry</span> <span m='135230'>level</span> <span m='135450'>claims</span> <span m='135760'>adjuster.</span> <span m='136720'>Our</span> <span m='137120'>particular</span> <span m='137630'>insurance</span> <span m='138040'>company</span> <span m='138410'>does</span> <span m='138700'>require</span> <span m='139230'>a</span> <span m='139270'>four-year</span> <span m='139750'>degree,</span> <span m='140680'>and</span> <span m='141370'>that</span> <span m='141600'>is</span> <span m='141730'>just</span> <span m='141920'>to</span> <span m='142010'>demonstrate</span> <span m='142490'>that</span> <span m='142680'>you</span> <span m='142780'>have</span> <span m='143000'>the</span> <span m='143130'>aptitude</span> <span m='143600'>and</span> <span m='143670'>the</span> <span m='143780'>ability</span> <span m='144400'>to</span> <span m='145470'>lead</span> <span m='145770'>and</span> <span m='145860'>manage</span> <span m='146180'>yourself,</span> <span m='146790'>like</span> <span m='147000'>I</span> <span m='147030'>mentioned</span> <span m='147370'>earlier.</span> </p><p><span m='148230'>The</span> <span m='148390'>work,</span> <span m='148590'>life</span> <span m='148840'>balance</span> <span m='149570'>is</span> <span m='151360'>sometimes</span> <span m='151780'>my</span> <span m='151890'>employer</span> <span m='152260'>my</span> <span m='152410'>require</span> <span m='152930'>me</span> <span m='153120'>to</span> <span m='153950'>go</span> <span m='154140'>out</span> <span m='154260'>of</span> <span m='154320'>state</span> <span m='154820'>to</span> <span m='155220'>handle</span> <span m='155650'>emergency</span> <span m='156130'>type</span> <span m='156360'>situations,</span> <span m='157010'>where either</span> <span m='157150'>there's</span> <span m='157520'>a</span> <span m='157540'>hurricane,</span> <span m='158670'>losses,</span> <span m='159460'>or</span> <span m='160150'>hail,</span> <span m='160750'>wind,</span> <span m='162480'>wildfires.</span> <span m='163530'>And</span> <span m='164170'>we</span> <span m='164500'>do</span> <span m='164670'>have</span> <span m='164840'>to</span> <span m='164930'>be</span> <span m='165060'>on</span> <span m='165190'>reserve,</span> <span m='165670'>on</span> <span m='165890'>occasion,</span> <span m='166760'>where</span> <span m='167270'>we</span> <span m='167400'>would</span> <span m='167550'>go</span> <span m='167780'>out</span> <span m='168210'>and</span> <span m='168520'>work</span> <span m='168760'>maybe</span> <span m='169410'>three</span> <span m='169710'>weeks</span> <span m='169980'>straight,</span> <span m='171040'>21</span> <span m='171470'>days,</span> <span m='172110'>10</span> <span m='172220'>to</span> <span m='172270'>12</span> <span m='172510'>hour</span> <span m='172700'>days.</span> <span m='173670'>I</span> <span m='174000'>would</span> <span m='174140'>assume</span> <span m='174380'>that's</span> <span m='174540'>the</span> <span m='174610'>same</span> <span m='174870'>for</span> <span m='174980'>most</span> <span m='175190'>insurance</span> <span m='175510'>carriers</span> <span m='175970'>that</span> <span m='176300'>whenever</span> <span m='176630'>catastrophes</span> <span m='177250'>do</span> <span m='177390'>arise,</span> <span m='177690'>they</span> <span m='177990'>do</span> <span m='178100'>utilize</span> <span m='178770'>the</span> <span m='178900'>resources</span> <span m='179480'>available</span> <span m='180390'>to</span> <span m='180480'>get</span> <span m='180620'>those</span> <span m='180800'>people</span> <span m='181080'>out</span> <span m='181240'>there</span> <span m='181350'>to</span> <span m='181440'>help</span> <span m='181700'>their</span> <span m='181850'>customers.</span> <span m='183180'>Other</span> <span m='183370'>than</span> <span m='183510'>that,</span> <span m='183730'>the</span> <span m='183810'>work,</span> <span m='184010'>life</span> <span m='184210'>balance</span> <span m='184540'>has</span> <span m='184720'>gotten</span> <span m='184930'>better.</span> <span m='186870'>My</span> <span m='186990'>employer</span> <span m='187410'>has</span> <span m='187750'>asked</span> <span m='188060'>for</span> <span m='188180'>feedback</span> <span m='188810'>on</span> <span m='189010'>those</span> <span m='189260'>issues</span> <span m='189540'>because</span> <span m='189930'>they</span> <span m='190200'>were</span> <span m='190450'>realizing</span> <span m='190950'>that</span> <span m='191110'>the</span> <span m='191190'>work,</span> <span m='191400'>life</span> <span m='191590'>balance</span> <span m='192010'>was</span> <span m='192440'>not</span> <span m='193360'>where</span> <span m='193460'>they</span> <span m='193550'>wanted</span> <span m='193930'>it to</span> <span m='194010'>be</span> <span m='194290'>for</span> <span m='194690'>us</span> <span m='194920'>to</span> <span m='195180'>stop</span> <span m='195710'>being</span> <span m='195920'>burned</span> <span m='196210'>out.</span> <span m='196840'>So</span> <span m='197270'>they</span> <span m='197390'>did</span> <span m='197600'>ask</span> <span m='197790'>for</span> <span m='197860'>feedback,</span> <span m='198310'>we</span> <span m='198420'>gave</span> <span m='198650'>that,</span> <span m='198920'>and</span> <span m='199610'>fortunately</span> <span m='199990'>my</span> <span m='200100'>employer is</span> <span m='200550'>listening</span> <span m='200900'>and</span> <span m='201350'>it's gotten</span> <span m='201680'>a</span> <span m='201740'>lot</span> <span m='201910'>better.</span> </p>","file":{"id":265626,"video_id":"2708281585001","name":"70825575","duration":202880,"thumbnail_url":null}});