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OFFICE MANAGER: Never Say "I Can't Do It"

About this video 

Penny is the officer manager for Sonoma West Publishers. She began her working life as a flight attendant for 15 years. She returned to college and eventually completed a degree in accounting. For many years, she owned a small business doing part time accounting and bookkeeping work while also homeschooling her children. She tells us that if you can, you should stay in college and complete your degree because it is much harder as an adult.

Degree: Accounting
Job Title: Office Manager
Employer: Sonoma West Publishers

Job Summary: Office Clerks, General

Job Description

General office clerks do a broad range of administrative tasks, including answering telephones, typing or word processing, and filing. However, tasks vary widely in different jobs.

On-the-Job Training

Short-term on-the-job training

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$20,000 - $30,000
Projected job growth
Projected Job Growth
10 to 20 percent
Typical schedule
Typical schedule
Full-time
Typical workplace
Typical workplace
Office, Indoor, Hospital / Clinic
Personal qualities
Personal Qualities
Detail oriented, Written communication skills, Verbal communication skills, Technical skills, People skills, Organizational skills

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='130'>My</span> <span m='220'>name's</span> <span m='500'>Penny,</span> <span m='840'>and</span> <span m='1110'>I</span> <span m='1210'>am</span> <span m='1440'>the</span> <span m='1560'>office</span> <span m='1890'>manager</span> <span m='2300'>for</span> <span m='2440'>Sonoma</span> <span m='2720'>West.</span> <span m='3410'>We're a</span> <span m='3720'>publishing</span> <span m='4220'>company.</span> <span m='5370'>And</span> <span m='5820'>I</span> <span m='6120'>have</span> <span m='6320'>been</span> <span m='6410'>in</span> <span m='6500'>this</span> <span m='6730'>job</span> <span m='6970'>one</span> <span m='7110'>year.</span> <span m='8020'>My</span> <span m='8210'>background--</span> <span m='9200'>I</span> <span m='9580'>was</span> <span m='9820'>flight</span> <span m='9960'>attendant</span> <span m='10410'>for</span> <span m='10460'>15</span> <span m='10950'>years</span> <span m='11430'>and while</span> <span m='11870'>I</span> <span m='12120'>was</span> <span m='12230'>a</span> <span m='12270'>flight</span> <span m='12530'>attendant</span> <span m='12930'>they</span> <span m='13070'>offered</span> <span m='13390'>us</span> <span m='13520'>the</span> <span m='13620'>opportunity</span> <span m='14050'>to</span> <span m='14160'>take</span> <span m='14620'>leaves</span> <span m='14890'>of</span> <span m='14980'>absence</span> <span m='15490'>in</span> <span m='15590'>the</span> <span m='15670'>winter</span> <span m='16020'>cause</span> <span m='16510'>airlines</span> <span m='16890'>are</span> <span m='16960'>slow.</span> </p><p><span m='17740'>So</span> <span m='18060'>I</span> <span m='18520'>had</span> <span m='18700'>not</span> <span m='18920'>finished</span> <span m='19230'>college,</span> <span m='19630'>I had</span> <span m='19810'>done</span> <span m='19940'>two</span> <span m='20120'>years</span> <span m='20375'>and</span> <span m='20630'>so</span> <span m='20770'>I</span> <span m='20850'>went</span> <span m='21080'>back</span> <span m='21420'>and</span> <span m='21580'>finished</span> <span m='21910'>an</span> <span m='22000'>accounting</span> <span m='22460'>degree.</span> <span m='23500'>And</span> <span m='24110'>then</span> <span m='25450'>my</span> <span m='25660'>goal</span> <span m='25980'>was</span> <span m='26360'>to</span> <span m='26610'>start</span> <span m='26890'>working</span> <span m='27380'>and</span> <span m='27630'>earn</span> <span m='27820'>my</span> <span m='27940'>CPA</span> <span m='28570'>because</span> <span m='29220'>you have to do</span> <span m='29690'>an</span> <span m='30005'>internship.</span> <span m='31240'>But</span> <span m='31660'>at</span> <span m='31770'>the</span> <span m='31840'>same</span> <span m='32100'>time,</span> <span m='32369'>I</span> <span m='32580'>had</span> <span m='32890'>gotten</span> <span m='33120'>married</span> <span m='33450'>and</span> <span m='33590'>started</span> <span m='33870'>having</span> <span m='34110'>children</span> <span m='34640'>and</span> <span m='34820'>realized that I</span> <span m='35250'>actually liked</span> <span m='35740'>my</span> <span m='35870'>children.</span> <span m='36700'>So</span> <span m='37180'>I</span> <span m='37800'>[? did end ?]</span> <span m='38160'>up</span> <span m='38350'>not</span> <span m='38610'>wanting</span> <span m='38910'>to</span> <span m='39010'>work</span> <span m='39310'>full-time</span> <span m='40100'>and</span> <span m='40530'>homeschooled</span> <span m='40960'>my</span> <span m='41080'>kids</span> <span m='41380'>for</span> <span m='41440'>about</span> <span m='41630'>15</span> <span m='42010'>years,</span> <span m='42640'>cause</span> <span m='42800'>I</span> <span m='42820'>have</span> <span m='42930'>three</span> <span m='43100'>children.</span> </p><p><span m='44230'>And</span> <span m='44390'>so</span> <span m='44570'>meanwhile,</span> <span m='44970'>I</span> <span m='45040'>kept</span> <span m='45400'>a</span> <span m='45480'>small</span> <span m='45760'>business</span> <span m='46150'>on</span> <span m='46250'>my</span> <span m='46420'>own</span> <span m='46650'>doing</span> <span m='47090'>taxes</span> <span m='47570'>primarily</span> <span m='48180'>and</span> <span m='48330'>some</span> <span m='48530'>bookkeeping.</span> <span m='49730'>And</span> <span m='50600'>then</span> <span m='52060'>as</span> <span m='52490'>my</span> <span m='52600'>children</span> <span m='52950'>got</span> <span m='53030'>older</span> <span m='53600'>and</span> <span m='53900'>went</span> <span m='54040'>into</span> <span m='54220'>school,</span> <span m='54550'>they all</span> <span m='54760'>went</span> <span m='55190'>to</span> <span m='55380'>junior</span> <span m='55650'>high and high</span> <span m='55960'>school,</span> <span m='56880'>that</span> <span m='57170'>I</span> <span m='58560'>started</span> <span m='58900'>applying</span> <span m='59300'>for</span> <span m='59520'>outside</span> <span m='59910'>jobs</span> <span m='60440'>part-time.</span> <span m='61080'>And</span> <span m='61360'>so</span> <span m='61690'>bookkeeping's</span> <span m='62210'>great,</span> <span m='62950'>accounting</span> <span m='63360'>bookkeeping</span> <span m='63920'>because</span> <span m='64379'>there's</span> <span m='64560'>always</span> <span m='65040'>a</span> <span m='65090'>need</span> <span m='65760'>and</span> <span m='65970'>there's</span> <span m='66110'>a</span> <span m='66160'>lot</span> <span m='66410'>of</span> <span m='66560'>part-time</span> <span m='66980'>jobs</span> <span m='67300'>available.</span> </p><p><span m='67810'>So</span> <span m='68240'>by</span> <span m='68350'>getting</span> <span m='68610'>my</span> <span m='68770'>accounting</span> <span m='69290'>degree</span> <span m='70850'>even</span> <span m='71120'>late</span> <span m='71280'>in</span> <span m='71350'>life,</span> <span m='71710'>I</span> <span m='71790'>think</span> <span m='72010'>I</span> <span m='72100'>was</span> <span m='72370'>35</span> <span m='73000'>when</span> <span m='73110'>I</span> <span m='73160'>graduated,</span> <span m='74160'>and</span> <span m='74360'>I'd</span> <span m='74430'>gone</span> <span m='74710'>part-time</span> <span m='75180'>kind</span> <span m='75350'>of</span> <span m='75470'>all</span> <span m='75620'>the</span> <span m='75710'>time.</span> <span m='76230'>I</span> <span m='76380'>love</span> <span m='76670'>learning,</span> <span m='77060'>so I'd</span> <span m='77360'>always</span> <span m='77500'>taken</span> <span m='77800'>classes.</span> <span m='78130'>But</span> <span m='78460'>having the</span> <span m='78870'>degree</span> <span m='79170'>is</span> <span m='79470'>a real</span> <span m='80000'>bonus</span> <span m='80540'>because</span> <span m='81130'>employers</span> <span m='81460'>like to</span> <span m='81700'>interview</span> <span m='81975'>you.</span> <span m='82250'>It's</span> <span m='82430'>like</span> <span m='82670'>you</span> <span m='82880'>get</span> <span m='83040'>that</span> <span m='83230'>step</span> <span m='83500'>up</span> <span m='83790'>if</span> <span m='83840'>you've</span> <span m='83900'>showed</span> <span m='84450'>completion</span> <span m='85000'>cause</span> <span m='85140'>you</span> <span m='85230'>can</span> <span m='85320'>have</span> <span m='85450'>the</span> <span m='85520'>skills,</span> <span m='86570'>but</span> <span m='86610'>not</span> <span m='86770'>have</span> <span m='86930'>the</span> <span m='87010'>degree,</span> <span m='87400'>and</span> <span m='87510'>it's</span> <span m='87780'>always</span> <span m='87990'>a</span> <span m='88800'>block</span> <span m='89760'>in</span> <span m='90050'>hiring.</span> </p><p><span m='91280'>So</span> <span m='92170'>I</span> <span m='92410'>came</span> <span m='92690'>to</span> <span m='92760'>this</span> <span m='93050'>job</span> <span m='94010'>and</span> <span m='94540'>all</span> <span m='94730'>of</span> <span m='94810'>my</span> <span m='94930'>children</span> <span m='95290'>are</span> <span m='95370'>now</span> <span m='95930'>either</span> <span m='96150'>college</span> <span m='96560'>or</span> <span m='96630'>graduated,</span> <span m='97740'>and</span> <span m='98120'>so</span> <span m='99250'>this</span> <span m='99440'>has</span> <span m='99560'>been</span> <span m='99730'>fun.</span> <span m='100090'>I</span> <span m='100160'>like</span> <span m='100390'>a</span> <span m='100450'>small</span> <span m='100800'>business</span> <span m='101230'>instead</span> <span m='101530'>of</span> <span m='101630'>a</span> <span m='101670'>CPA</span> <span m='102220'>office</span> <span m='102850'>because</span> <span m='103490'>there's</span> <span m='103660'>more</span> <span m='103860'>flexibility</span> <span m='105390'>and</span> <span m='105650'>more</span> <span m='105870'>tasks.</span> <span m='106470'>I</span> <span m='106570'>don't</span> <span m='106770'>like</span> <span m='107010'>just--</span> <span m='107360'>I</span> <span m='107460'>did</span> <span m='107660'>work</span> <span m='107830'>for</span> <span m='107930'>a</span> <span m='107980'>CPA</span> <span m='108400'>firm</span> <span m='108600'>once</span> <span m='109120'>and</span> <span m='109840'>you're</span> <span m='109980'>very</span> <span m='110240'>narrow</span> <span m='110460'>focus</span> <span m='110950'>on</span> <span m='111100'>your</span> <span m='111210'>numbers.</span> <span m='112040'>And</span> <span m='112210'>I</span> <span m='112260'>don't</span> <span m='112380'>mind</span> <span m='112740'>that,</span> <span m='113090'>but</span> <span m='113320'>I</span> <span m='113400'>also</span> <span m='113640'>like</span> <span m='113840'>people,</span> <span m='114330'>and</span> <span m='114510'>so</span> <span m='114960'>in</span> <span m='115120'>a</span> <span m='115170'>smaller</span> <span m='115580'>office</span> <span m='115950'>setting</span> <span m='116310'>I also</span> <span m='116620'>do</span> <span m='116740'>HR</span> <span m='117990'>and</span> <span m='118880'>work</span> <span m='119330'>with</span> <span m='119460'>other</span> <span m='119670'>employees</span> <span m='120260'>and</span> <span m='120630'>answer</span> <span m='120930'>phones</span> <span m='121390'>and</span> <span m='121690'>do</span> <span m='121910'>payroll</span> <span m='122490'>and</span> <span m='122860'>so</span> <span m='123070'>I</span> <span m='123180'>interact</span> <span m='123630'>with all--</span> <span m='123905'>we have</span> <span m='124180'>27</span> <span m='124525'>employees</span> <span m='125260'>--so I</span> <span m='125380'>interact</span> <span m='125620'>with the</span> <span m='125830'>employees</span> <span m='126440'>and</span> <span m='126720'>sales</span> <span m='127040'>people</span> <span m='128180'>and</span> <span m='128340'>enjoy</span> <span m='128710'>that</span> <span m='129120'>rather</span> <span m='129370'>than</span> <span m='129560'>just</span> <span m='129840'>sticking</span> <span m='130229'>my</span> <span m='130419'>head</span> <span m='130630'>in</span> <span m='130750'>the</span> <span m='130840'>computer</span> <span m='131210'>with</span> <span m='131360'>numbers.</span> </p><p><span m='132000'>Any</span> <span m='132210'>kind</span> <span m='132400'>of</span> <span m='132470'>learning</span> <span m='132830'>is</span> <span m='133000'>the</span> <span m='133070'>same</span> <span m='133330'>with</span> <span m='133500'>computers.</span> <span m='134060'>I'm</span> <span m='134140'>now</span> <span m='134350'>working</span> <span m='134670'>on</span> <span m='134760'>a</span> <span m='134810'>Mac.</span> <span m='135190'>I've</span> <span m='135290'>never</span> <span m='135530'>been</span> <span m='135710'>on</span> <span m='135840'>Macs</span> <span m='136200'>before</span> <span m='136680'>last</span> <span m='137020'>year.</span> <span m='137870'>And</span> <span m='138330'>a</span> <span m='138590'>lot</span> <span m='138780'>of</span> <span m='138840'>times</span> <span m='139080'>you'll</span> <span m='139170'>hear</span> <span m='139320'>people</span> <span m='139610'>say,</span> <span m='139800'>oh</span> <span m='139930'>we</span> <span m='140110'>have</span> <span m='140260'>to</span> <span m='140360'>learn</span> <span m='140530'>this</span> <span m='140680'>program</span> <span m='140970'>or</span> <span m='141040'>that,</span> <span m='141340'>it's</span> <span m='141550'>not</span> <span m='141760'>true.</span> <span m='142510'>As</span> <span m='142650'>long</span> <span m='142810'>as</span> <span m='142880'>you</span> <span m='142950'>know</span> <span m='143050'>how</span> <span m='143150'>to</span> <span m='143220'>use</span> <span m='143420'>computers,</span> <span m='143960'>there's</span> <span m='144100'>new</span> <span m='144200'>programs</span> <span m='144750'>always</span> <span m='145070'>coming</span> <span m='145370'>out,</span> <span m='146190'>and</span> <span m='146480'>so</span> <span m='146890'>you</span> <span m='147020'>just have</span> <span m='147230'>to</span> <span m='147450'>have</span> <span m='147620'>the</span> <span m='147690'>flexibility</span> <span m='148670'>and</span> <span m='149210'>be</span> <span m='149420'>willing</span> <span m='149740'>to</span> <span m='150180'>try</span> <span m='150350'>something</span> <span m='150720'>new.</span> <span m='151850'>Never</span> <span m='152080'>say,</span> <span m='152370'>oh,</span> <span m='152540'>I</span> <span m='152750'>can't</span> <span m='153040'>do</span> <span m='153130'>that,</span> <span m='153430'>just</span> <span m='153660'>try it.</span> </p><p><span m='154400'>It's</span> <span m='154600'>definitely</span> <span m='155020'>easier</span> <span m='155630'>if</span> <span m='155780'>you</span> <span m='155850'>just</span> <span m='156010'>stay</span> <span m='156310'>in</span> <span m='156390'>college</span> <span m='156780'>and</span> <span m='156860'>get</span> <span m='157070'>through.</span> <span m='157390'>I</span> <span m='157550'>remember</span> <span m='158020'>going</span> <span m='158310'>back</span> <span m='158700'>as</span> <span m='158800'>an</span> <span m='158910'>adult</span> <span m='159460'>and</span> <span m='159640'>thinking,</span> <span m='160490'>oh</span> <span m='160590'>my</span> <span m='160650'>gosh,</span> <span m='161050'>I</span> <span m='161150'>have</span> <span m='161250'>to</span> <span m='161350'>stop</span> <span m='161470'>the</span> <span m='161560'>dry</span> <span m='161760'>cleaners.</span> <span m='162290'>I</span> <span m='162390'>have</span> <span m='162430'>to</span> <span m='162530'>go</span> <span m='162890'>do</span> <span m='163140'>this</span> <span m='163400'>or</span> <span m='163490'>that</span> <span m='163920'>or</span> <span m='164050'>work</span> <span m='164300'>part-time</span> <span m='165450'>and</span> <span m='165850'>I</span> <span m='166090'>would</span> <span m='166270'>drive</span> <span m='166590'>past</span> <span m='166900'>the</span> <span m='166980'>school</span> <span m='167240'>and</span> <span m='167500'>see the</span> <span m='167730'>kids</span> <span m='168010'>living</span> <span m='168330'>in</span> <span m='168430'>the</span> <span m='168500'>dorms</span> <span m='168755'>and</span> <span m='169010'>think,</span> <span m='169350'>do</span> <span m='169500'>they</span> <span m='169780'>have</span> <span m='170020'>a</span> <span m='170110'>clue</span> <span m='170370'>how</span> <span m='170520'>easy</span> <span m='170850'>they</span> <span m='170960'>have</span> <span m='171260'>it</span> <span m='171390'>because</span> <span m='171660'>they</span> <span m='171850'>only</span> <span m='172110'>have</span> <span m='172250'>to</span> <span m='172360'>focus</span> <span m='172940'>on</span> <span m='173120'>their</span> <span m='173310'>college</span> <span m='173730'>education.</span> <span m='174800'>So</span> <span m='174950'>if you</span> <span m='174990'>can</span> <span m='175220'>get</span> <span m='175440'>through,</span> <span m='176540'>it's</span> <span m='176650'>wonderful.</span> </p>","file":{"id":227219,"video_id":"2701166465001","name":"64769713","duration":178538,"thumbnail_url":null}});